I'm writing this today because I do not know what to do anymore. I bought a house in December 2014 in the mentioned area Delmas. After all the paperwork with the lawyer was done I moved to Delmas in December 2104. I went to visit the ESKOM office to request my electricity to be connected as there was no electricity. They gave me the call center numbers to phone to request for a new move in as well as re-connection. This was done on numerous occasions via the telephone with many references. See below.
So I was told that the previous owners was in arrears on their electricity bill and they can only connect electricity once this is paid. (Amount R27036-39). On 18 Feb 2015 this was paid by the lawyer. I again request ESKOM for connection but without any luck and many more phone calls for follow-up. I even went to the Petit office trying to sort out the problem. The office in Delmas keep on telling me that they will connect if I pay the outstanding bill. I could not understand as there could not be any outstanding bills because it was paid in Feb 2015.
After numerous emails to and forth between me and the Delmas office without telling me about the outstanding amount I decided to sent an email to [email protected]
who informed me that there is another outstanding amount for December to Marh 2015 for the amount of R7966-70 that I need to pay.
So my question how can there be a bill for this amount and period if there is no electricity at the house an o connection, no box at the electricity pole as it was removed somewhere in 2014 due to previous owners request.
So now because of such a bill which is an unfair practice to blame me for this as I never use one single bit of electricity since Dec 2014, i get penalized and not electricity.
Is it possible that anyone can give me feedback on this please as I only need my electricity to eb connected. Currently I'm using a generator which is extremely expensive on fuel every day. Hope to hear fro you soon.
(See all the reference numbers in connection with this issue)
Eskom Delmas - Alex - 0136932419 - Dec 14
Eskom Delmas - 0136651030 en technician - Naty Manjato – Dec 14
Eskom 0136900111 en Delmas - 0860104170 – Jan 15
Eskom Petit is 0860037566 - Charlie - ref no 139626343 - Jan 15
For re-connection - ref no is 139705626 - Jan 15
On 19 Feb I phoned Oscar Mazuku and again - Petit Eskom - Juliet – re-connection ref no is 139749379
Ref: 139705626 Oscar Mazuka
Ref: 139749379 – 19 Feb - Juliet
Ref: 141041715 Pogo 13 Maart 12:40
Ref: 140869512 Estelle 16 Maart 08:45
Ref: 140869512 Elsa 17 Maart 12:15