Submit a Complaint

Eskom

South Africa

Consumer complaints and reviews about Eskom

mmmstrydom Send email
 
Mar 24, 2015

ELECTRICITY CONNECTION

Dear All,

I'm writing this today because I do not know what to do anymore. I bought a house in December 2014 in the mentioned area Delmas. After all the paperwork with the lawyer was done I moved to Delmas in December 2104. I went to visit the ESKOM office to request my electricity to be connected as there was no electricity. They gave me the call center numbers to phone to request for a new move in as well as re-connection. This was done on numerous occasions via the telephone with many references. See below.

So I was told that the previous owners was in arrears on their electricity bill and they can only connect electricity once this is paid. (Amount R27036-39). On 18 Feb 2015 this was paid by the lawyer. I again request ESKOM for connection but without any luck and many more phone calls for follow-up. I even went to the Petit office trying to sort out the problem. The office in Delmas keep on telling me that they will connect if I pay the outstanding bill. I could not understand as there could not be any outstanding bills because it was paid in Feb 2015.

After numerous emails to and forth between me and the Delmas office without telling me about the outstanding amount I decided to sent an email to [email protected] who informed me that there is another outstanding amount for December to Marh 2015 for the amount of R7966-70 that I need to pay.

So my question how can there be a bill for this amount and period if there is no electricity at the house an o connection, no box at the electricity pole as it was removed somewhere in 2014 due to previous owners request.

So now because of such a bill which is an unfair practice to blame me for this as I never use one single bit of electricity since Dec 2014, i get penalized and not electricity.

Is it possible that anyone can give me feedback on this please as I only need my electricity to eb connected. Currently I'm using a generator which is extremely expensive on fuel every day. Hope to hear fro you soon.

(See all the reference numbers in connection with this issue)
Eskom Delmas - Alex - 0136932419 - Dec 14
Eskom Delmas - 0136651030 en technician - Naty Manjato – Dec 14
Eskom 0136900111 en Delmas - 0860104170 – Jan 15
Eskom Petit is 0860037566 - Charlie - ref no 139626343 - Jan 15
And 140954764
For re-connection - ref no is 139705626 - Jan 15
On 19 Feb I phoned Oscar Mazuku and again - Petit Eskom - Juliet – re-connection ref no is 139749379
Ref: 139705626 Oscar Mazuka
Ref: 139749379 – 19 Feb - Juliet
Ref: 0860037566
Ref: 141041715 Pogo 13 Maart 12:40
Ref: 140869512 Estelle 16 Maart 08:45
Ref: 140869512 Elsa 17 Maart 12:15


Regards
STEVEN MAAKE Send email
 
Jan 27, 2015

METERBOX

HI SIR/MADAM EARLY MAY 2014 MY BOX WAS STOLEN AND I DID REPORT THE MATER TO THE POLICE AND THEY GAVE ME A CASE NUMBER(117/05/14) AND THEN I DID THE FOLLOW UP I CALEED ESKOM MANY TIMES AND TOLD THEM MY PROBLEM ALL THEY DID THEY JUST SAY TO ME THAT THEY WILL COME,IAM STAYING AT MARIBA TERMA NEXT TO STEVENLUMBER FACTORY,WHAT HURT ME THE MOST IS THAT IAM USING MY AIRTIME TO CALL THEM ON TOP OF THAT THEY STILL HAVE THE GUARDS TO GO BACK TO THEIR OFFICE AT MANKWENG THEY TELL THERE MANGER THAT THEY DID INSTALL THE METERBOX AND THEY DID NOT SO PLEASE AS HEAD OF ESKOM PLEASE HELP ME MY KIDS ARE STUDYING BADLY BECAUSE WE DNT HAVE ELECTRIC THEY ARE USING CANDLESS,IAM STAYING AT MARIBA TERMA STAND NO 435 POLE NUMBER(01A03) REFERENCE NUMER(136353164) I WILL BE HAPPY IF YOU KINDLY HELP US HERE I MY NUMBERS SO THAT YOU CAN CONTACT ME 0606367420/0723305572/0762020518 HERE I MY REFERENCES BECAUSE I HAVE BEEN CALLING THEM(137191252/137103435/1538457/13687200/137102194/135749898/136353164)NOW YOU CAN SEE THAT I WAS USING MY KIDS MONEY SO THAT I CAN GET HELP SO PLEASE CONTACT THEM(0152990700)AND TELL THEM WHY THEY RENDER US THE SRVICE THAT WE NEED.THANKS IAM STEVEN MAAKE I WILL BE HAPPY IF YOU COULD HELP ME SO THAT I CAN ALSO SAVE MONEY AND GIVE MY KIDS A BETTER LIFE AND EDUCATION
[email protected] Send email
 
Jul 20, 2014

electricity connection

Hi, early January of 2013 I applied for electricity connection from my nearest eskom office and they gave me application ref number. When doing the follow up they are telling me that they are not responsible for my area, and should wait for IDP. I liased with the counselor just to be updated on IDP, and he assured me that they will electricity connection runnung soon. They were about three IDP's took place and not even one of them did connection on my house. Lastly came a guy from eskom and just said they done with the connections and it seems like eskom also want to retrench people he was actually not in working mood and he drove off.

I called eskom call center and lodged a complain, they also said they will call me within 7days to attend my complain, even today I am still waiting for that call.

My plea is to ask is there not any other means that eskom they can do just to connect electricity to my place?
Why did the eskom office waste my time by giving me connection ref number then later they said they are not responsible for that area?
How many IDP's must I wait before eskom can connect electricity to my place?

Here are the ref numbers. The second connection ref. 120113456. Complaint ref. 123445739
mzee Send email
 
Apr 29, 2014

bad service

good Day Mzimkhulu Ntlabati


Thank you for using Eskom's e-mail facility. We refer to your e-mail received on 13/03/14 at 13.47

We apologize for the delay and inconvenience with regards to your query. Kindly be advised that your account related complaint has been escalated to the relevant Area office for investigation. Your Eskom Reference number is 116892701 should you need to do a follow up.

For your convenience, you are welcomed to register on our Eskom website and report faults directly. Our automated system will provide you with a reference number immediately. Please feel welcome to call our contact centre or use any of the other channels listed below, should you need to update any of your correspondence details.


For any further queries, please contact us at our customer services, as per contact details below.

Kind Regards
Eskom Contact Centre
Southern Region
Tel: 0860037566
Email: [email protected]
Fax number: 043 7032929
SMS MTN : 0836471951
SMS VODACOM : 0829413707
SMS CELL C : 0846555778

The investigation takes for ever
User876090 Send email
 
Apr 2, 2012

BAD SERVICE

This is a complaint

I was Disconnected on Wednesday the 7th of December and You demanded R4968 that included R3100 and Undisclosed sum of R1200 of which is a really scam and R590 sum I don’t see why I have to pay since its you who disconnected me and now for you to do your job and bloody reconnect me I have to pay you again.

There is a standard 24 hours to reconnect so why isn’t there a standard 24 hours before the Disconnection then and inform me by saying Kaizer Phatedi we will disconnect you in 24hours if you don’t pay and avoid this running around like headless chickens busy faxing faxing proof of payments as I after I paid on Wednesday I did fax the proof of payment to the number 051 404 2627 that I was given in the call centre and the 086 number of a certain Doctor Nya sumthing at Zonkezizwe in Katlehong who is on leave and now on Thursday I call again to confirm the receipt of the proof of payment and I am told that they didn’t receive and that’s totally ridiculous as I did my part and for you to do your part you are stalling and I sent someone to refax at 10H15 in the morning on the 8th of December 2011 and in 20 minutes it will be 24 hours and you haven’t yet reconnected me and don’t smooth talk and say Eskom apologizes for that cos I am beyond that …..reconnect me as soon as possible

Poor Service by you and it leaves a lot to be desired hence there are complaints and negative reactions to your service.
User926478 Send email
 
Apr 2, 2012

BAD SERVICE

I am a Diepsloot resident and on Thursday the 29th of March, the was a power cut, no electricity was delivered to 4 houses, even today(02 April) we still do not have electricity we tried calling the company several times but each time they had an excuse.
I am a student, how do they expect me to study for my tests? They promised, we paid and now they can't deliver?. Now I just spotted an Eskom Van drive pass my house, the other row at Alfret Xuma street had no electricity for few hours and now they do, this is not animal farm!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username