Kalau nk delay schedule bagitahu awal la , dah banyak kali dah terkejar2 masa nak masuk office disebabkan masa ktm yg selalu tak betul ni, lepas ni tlg la jgn buat macam ni susahkan org la

On Thursday, 06.07.2023 at around 1.15pm, I went to the ETS Ipoh ticketing counter to change the date of my elder sister’s ticket that she had purchased who wish to travel from Ipoh back to Alor Star initially on Sunday 9.7.2023 morning to Monday 10.07.2023.
There were only 2 counters open and I asked an Indian female staff whether I can be attended by her as her counter is empty and she was busy on her handphone and I could sense she was not in the mood to try to assist me.
I asked her whether I can change the ticket to Sunday evening but she said it’s fully booked. Therefore I had to book a ticket for Monday 10.07.2023 at 12.40pm.
I ask her whether the old ticket can be refunded and she said No and a new ticket must be purchased. SHE TOLD AND TRY TO TEACH MY ELDER SISTER THAT SHE MUST ONLY BUY TICKET WITH A CONFIRMED DATE AND TIME. I TOLD HER IT WAS MY DECISION TO CHANGE THE DATE AND TIME BUT SHE AGAIN SPOKE THE SAME THING THAT WE NEED TO CONFIRM THE DATE & TIME TO TRAVEL.
I TOLD HER NOT TO TEACH CUSTOMERS WHAT TO DO & JUST DO YOUR WORK AND SHE STARTED TO BE RUDE AND SARCASTIC. SHE JUST PASSED ME THE TICKET AND ASK ME TO LEAVE EVEN WITHOUT FINISHING HER JOB FOR MY TICKET.
I was not happy and ask to see the Manager in charge. A Malay officer came and the ETS female Indian staff told the situation but not the actual facts. When I spoke, she kept interrupting and then I realized there is a que behind me & I asked the Malay officer her name.
HER NAME IS SHALINI A/P GANESAN.
She then proceeded to take a photo of me using her handphone. I told her she should not have done that without my permission and should delete it but she refused.
She acted very unprofessional and I told her she should be very lucky to be able to get a job at KTM.
I strongly suggest that this front liner staff be sent for proper training on PR skills & how to handle customers in the right way. She had tarnished the good name of KTM by showing arrogance and high handed actions. I left the KTM station feeling disappointed and unhappy. This should not have happened if she can speak in a courteous and smiling way. I suggest the KTM/ETS Management look into this very seriously before she make many other customers unhappy….

Officer at counter inform me that i did not touch out during my trip back in may and i will be charged rm10 because of this, seriously how do I even get out of the station if i did not touch out from the station, this is really bad rm10 is a huge amount to some people, sadden by the reality of komuter, not dependable

Semasa hendak keluar di stesen kl sentral, 2 kali saya dikenakan penalti rm10. kalau kad saya bermasalah, tentu nak masuk je pun xboleh, tapi tiba nak touch keluar di kl sentral, terus dikenakan penalti. Staffs di ktm juga tidak membantu dan tidak mesra pelanggan. Tolong common sense dan peka dgn masalah yg dihadapi pengguna. Jangan sibuk bersembang dan tunjuk muka belagak pada pelanggan. KTMB perlu perubahan.

KTM Teluk Pulai - 1 Dec 2019

Mesin tiket rosak.
Dah sampai berhabuk mesin.
Still tiada technician datang nak fix.
DATANG LA FIX LAHANAT.

please timing ktm dato harun to pelabuhan klang at 18.37pm

Its too late at 18.59. Please considered on this matter

Mesin Touch n Go at Setia Jaya KTM station TERUK, TOLONG TUKAR MESIN BARU.
Dikenakan Cas RM10 pagi ni! Sangat SANGAT TAK PUAS HATI!
TREN KTM TAK IKUT JADUAL, TERUK JUGA! TOLONG IMPROVE

DIKENAKAN PENALTY RM10

BUKAN MASALAH KAD TOUCH N GO SAYA,
TIBA TIBA DIKENAKAN CAJ RM10,
SANGAT TIDAK PUAS HATI.
KTMB SELALUNYA TERUK SEBEGINI.
TOLONG TUKAR MESIN LAMA KAT STESEN SETIA JAYA

APA MASALAH KAD KTM,
TIBA TIBA DIKENAKAN CAJ RM10,
SANGAT TIDAK PUAS HATI.
KTMB SEMAKIN TERUK.

Tarikh 18.06.2019
Staff leka bermain hp...sombong n tidak ada ucapan terima kasih....

Staff KTM sombong,pemalas,tdk ikhlas,berlagak serta kurang ajar. Pd 25/3/2019 antara pkl 11.40am -11.45am di stesen Pantai Dalam Kuala Lumpur, saya top up kad KTM rm10.Saya scan di mesin lalu pelanggan tp kad saya mesin tdk dapat scan, maka staff srh saya lalu pintu pagar. Pd hri yg sama pd pkl 10.30pm - 10.35pm saya scan kat mesin yg sama dan saya nampak balance saya rm1.20,pd hal laluan pergi blk saya antara stesen Pantai Dalam dan Abdullah Hukum.Saya tanya staff yg brtugas mlm tu,dia bagitau saya,saya kna penalty. Adakah patut saya kna tanggung kesalahan staff KTM? Saya tdk kisah rm10,tp saya tidak suka di perbodohkan,jauh sekali nk minta maaf, malah staff itu brdolak dalih dan cuba nk mempesalahkan saya.Sepatutnya dia org sbgai staff 'front line ' bljrlh minta maaf. Tlg bagi latihan customers services scara yg swajarnya dan buatlah tindakkan swajarnya. Sekian terima kasih.

I’m traveling from seremban to KL and very often see a men in ladies coach . And no one do anything about to ask them to change they sitting or to move to another coach .

Some passengers ignoring some of the prohibited signs including eating , chewing gum .

On 23/3/19, I took Sentul Timur LRT from Bukit Jalil to Bandar Tasik Selantan and interchange to ktm there. When I touch my card at stesen KTM Bandar Tasik Selantan, the mechine showed "kad tidak sah", then I have no choice to return back to LRT, I have Not enter to the KTM. But, when I touch my card at LRT Station it showed me insufficient balance. KTM has charge me RM10 for giving me a reason of long time didn't use KTM. And I couldn't refund my RM10. It is a huge expense for me as student to charge me RM10. IF KTM GIVE ME A REASON THAT 'LAMA TAK GUNA KTM' TO CHARGE ON MY CARD, I COULDN'T ACCEPT IT. For all the users that rarely take KTM, is it necessary to charge them RM10 for every trip?

I bought ticket for KL to Ipoh on 11am. ETA 2pm.
and im still sitting on the train in the middle of nowhere on 4:30pm.

Every single time i take a train, it will definetly stop somemore for more than an hour. dont you guys think its time to do something and improve your services instead of letting your passengers wait on a train. Bad service bad reputation bad time management. Being a one and only train service in Malaysia and yet you cant do any better.

Every single time there’ll surely be a “train rosak” case and needed to wait an hour before the time moves. Cant you guys make sure the train is functioning well before letting it out to fetch passengers ? Do you guys actually knows anything about “ Services “ .

After so many complaints, Yet, nothing has been improved.
Good Job. It takes alot of courage and shameless to continously working under a such low class company. Well done

Ktm midvalley delay for more than 30minutes. Somemore have to stop at salak selatan for more than 10minutes due to some problem.

The ktm at midvalley delayed for more than 20minutes of the scheduled time table. Somemore during the route going to kajang have to stop at salak selatan for around 10minutes

the parking toll in Rawang KTM upgraded to touch and go, meaning no one will be in the toll, but our cards have to have at least RM10 credit to be allowed to enter, the limit is very inconvenient since there is no one in the toll to help top up and will cause others trouble if we have not enough credit and have to reverse and leave.

Also, the price of parking had went up from RM5/day to RM5.30/day, but the parking lot is lack of maintenance and has a lot of potholes everywhere, causing damage to vehicles

The day before i take ktm, i called the service center and ask about the time schedule, the staff said 3.53 there is a train from sungai huloh to kepong sentral. Ok so i decide to take that train to kepong sentral from sungai buloh.

Today is the day 24.12.2018, before i take mrt to sungai buloh from kl sentral, i act like i know nothing, so i asked the kl sentral staff(ktm), i asked how can i go kepong sentral right now? So she said now ktm have no direct train from kl sentral to kepong sentral, she asked me to take mrt to sungai buloh then ktm to kepong sentral and the time is 3.53pm. which means i get the same answer 3.53 will have ktm to kepong sentral from mrt sungai buloh.

So i follow her instructions taken mrt to sungai buloh. I reached sungai buloh 3.24pm, and the screen also showed 3.53 to kepong. I sat on the chair and wait, until 3.55pm i realised there is no train and the screen time have changed!!! Changed to 4.49!!!! WTF

I went up to the counter and confirm, the staff(ktm) said will be arrived at 4.49, then i told him before i came the kl sentral staff said 3.53 will have a train and now change is change....

And also before I finished my sentence to him he sound like scolding me, i have to repeat twice to him only he listen to what i said

The day before i take ktm, i called the service center and ask about the time schedule, the staff said 3.53 there is a train from sungai huloh to kepong sentral. Ok so i decide to take that train to kepong sentral from sungai buloh.

Today is the day 24.12.2018, before i take mrt to sungai buloh from kl sentral, i act like i know nothing, so i asked the kl sentral staff(ktm), i asked how can i go kepong sentral right now? So she said now ktm have no direct train from kl sentral to kepong sentral, she asked me to take mrt to sungai buloh then ktm to kepong sentral and the time is 3.53pm. which means i get the same answer 3.53 will have ktm to kepong sentral from mrt sungai buloh.

So i follow her instructions taken mrt to sungai buloh. I reached sungai buloh 3.24pm, and the screen also showed 3.53 to kepong. I sat on the chair and wait, until 3.55pm i realised there is no train and the screen time have changed!!! Changed to 4.49!!!! WTF

I went up to the counter and confirm, the staff(ktm) said will be arrived at 4.49, then i told him before i came the kl sentral staff said 3.53 will have a train and now change is change....

And also before I finished my sentence to him he sound like scolding me, i have to repeat twice to him only he listen to what i said

23/12/2018, 12.56pm, counter 3, malay lady with grey contact lens.
We took 1 number to purchased few 2 ways tickets. She asking us the queue number, but we did hear cleary what she said, so we try to ask again. After that, she started to raised up her voice to 60 years old lady and not allow for purchasing.
I am very unstatisfy her service. Please take action.
Thank you.

I am taking ktm on 5/12 at 1115. The ticket machine in pandang jawa station is not working so i have no choice but to buy the token at the counter. I've waited long time infront of the counter to buy a ticket because there is no one in the counter. 15 minutes later, the staff who in charge of the counter was back but she is still hide inside of the room and the train is almost arrive. So i knocked the glass(cuz she is still not at the counter) and asked for reload the touch n go. Finally the girl came out and accuse me of disturbing her and should wait her patiently. The staff shouldn't do their personal stuff during working hours and then blame the customer for disturbing them to do their personal stuff. The staff fail to fulfuil her responsibility and have a bad attitude to customer.

I almost missed the train due to Her sluggish attitude and i hope ktm can take this SERIOUS instead of indulging the sluggish attitude of the staff.

Dear Sir/Mdam

I was purchasing my ets ticket from Sungai Petani to Kl sentral for 11 OCT 2018. I have submitted the purchase through visa card payment but the system went error and I was uninformed about the purchase status. In this case I have chosen COACH F SEAT 2B.

I then tried the second time and have chosen seat F 2B but the same thing happened again. However, when I check on my bank statement I have been deducted twice, with each transaction accounting for RM 62. That said, both the transaction actually went successful. I then tried to check on my email to see if there is any information issued but the result was unlikely.

PS I couldnt retrieve my booking through the ktmb account as I couldnt log in in the first place before I made my purchase But I rmb that the page asked for my name ic and email during the purchase which can prove my identity.

Please may I ask for IMMEDIATE HELP to issue my initial ticket F 2A and request for a refund on the other one. I can be contacted at [email protected]

Thanks and regards
SGT

The commuter card charge rm10 but rm5 for the price of the card. Wasting happens, because it's actually possible to use touch n go but touch n go offline. What is the function touch n go and what is the function ktm card? For example, the person does not always go up to ktm and want to go ktm once in life, so what is the ktm card for? Exhibition? Only complicated ktm cards. useable for LRT? please use touch n go! touch n go system update! Ktm card slows down the buy ticket. We need TOUCH N GO ! Not KTM card !

The commuter card charge rm10 but rm5 for the price of the card. Wasting happens, because it's actually possible to use touch n go but touch n go offline. What is the function touch n go and what is the function ktm card? For example, the person does not always go up to ktm and want to go ktm once in life, so what is the ktm card for? Exhibition? Only complicated ktm cards. useable for LRT? please use touch n go! touch n go system update! Ktm card slows down the buy ticket.

Masalah train ambil masa panjang di antara pukul 2000 ke 2035 KOMUTER DARI KL SENTRAL KE STATION SG GADUT..masa diambil sehingga 35minit terlalu lambat sehingga penumpang beratur ramai...ada setengah orang awam nak ke tampin /pulau sebang perlu menggunakan train sg gadut sedangkan train perlu mereka naik adalah jam 2055..masalah train lambat ambil masa 35minit kadang-kadang sehingga 40minit baru sampai..harap pihak KTMB ambil serius pekara ini..