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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

Ktmboleh Send email
 
Aug 19, 2017

Train delayed

I was taking KTM from BTS to Batu Caves today which the train arrived at 4.54 p.m. and usually it's less than an hour and this time it's 1 hour from BTS to KL sentral alone which is only 6 station. The train stopped around 30 minutes at MidValley station. At first I have patient thinking cause sometimes trains stop at certain place at a longer time than the rest because I assume they are a lot of people going in and out of the train.

Just think about that for a second, one it is the weekend second the train was jam packed with people(not cool). One lady in front of me saying that she has to rush to the airport( thank i'm not in her situation). You know what is worse. We know nothing. No explaination. Nada. Oh ya this robot lady from the intercom this say something (after 30 minutes or so) and it was of no point. Can you at least explain what was going on. There are some people who is an older of age with who is standing stronger than I am for an hour not saying a word. Okey fine then the train move from midvalley and went to the next station to Kl Sentral ( you would think that the misery is over now right? Think again ). The train stopped again and i've seen 3 trains who went pass us on the opposite way.

Now that's another 30 minutes ladies and gentleman. Unlike at midvalley station just now where the door open and u might get a chance to exit and run from all this madness now here midway to Kl sentral with door closed with were trapped in a closed container. There was in one lady who kept on taking picture of the human sardin and it was getting kind of annoying at one point . i was kind of anxious at this point of times. Things went smoothly onwards

Then I saw something when I finally get a chance to sit down by the window. I saw a few people( berbelas? Berpuluh?) wearing hmm idk the orange and yellow stripe clothes( idk what it is called) and you guys where waving(happily) at us ( people inside the train) while you guys were outside by the railroad? You guys look tired and i guess you have something to do with the train delayed. Idk but i would want to think that and with that in thought i say thank you for your hard work. Yeah I know how we passengers complaint alot without knowing the what they real problems . You know what's gonna help though? We knowing what is going on. What if some of us have an urgent thing to go too. And if it's not possible. A non-autommated sincere apologiy doesn't hurt anyone. Right? Right? Right?

Seorang penumpang setia ktm- fm
daneeta16 Send email
 
Aug 19, 2017

Waiting time

First, you make us pay more for your tickets, then you change the track lines, then the frequency of the train decreases, and of top of all that, you make us sit in the train waiting for about 45 mins? I though we were heading forward but looks like ktmb is going the other way round. Extremely terrible service. So unreliable. No wonder so many complaints. Wonder if the complaints are being read and if there is any improvement being done at all! Wouldnt even give 1/5, its definitely a 0/5 service.
MikeinAsia Send email
 
Aug 8, 2017

Train Times

On a weekday, I had to wait an hour for a KTM train to arrive. Meanwhile the LRT/MRT arrives every 5-8min. Why can't KTM run more frequent trains? It discourages the use of public transportation if the train times are too infrequent. Guess I'll just drive next time and add to the traffic/congestion!
YCTan Send email
 
Aug 8, 2017

KTM Komuter Bad timetable

This morning I wanted to take the Komuter from Kamunting to Butterworth. I arrived at the station and purchased the ticket. When I was reaching the lift for the platform, I saw the train arriving. At that moment it was not 7.11am yet. When I arrived at the platform, the train closed the door and drove away. I looked at the clock, it was still 7.11am. I was left stranded there. The staff told me the next train is coming at 9.11am after the 7.11am train. I had no choice but chose to waste my ticket since I was rushing to work. So I didn't take the train but took the bus to work. There was no trains at 8.11am which is really undesirable. During the morning and evening rush hours, there should be at least one train per hour. The interval of more than one hour is way less desirable. Besides that, there should be staffs alerting the train driver for any passengers who are rushing for the train but there was none. With this kind of timetable arrangement, missing the train is a disaster. The train driver must be alerted for any passengers who are rushing for the train as well.

Such arrangements will force certain potential customers away in which they have no choice but to drive instead, which only contributes to more severe traffic jam. So I hope KTMB will seriously look into the timetable arrangement for Pdg Rengas-BM route. If Pdg Besar-Butterworth route can be made into one train per hour, there's no reason why Pdg Rengas-BM route can't make it. Also, please make sure that there are staffs alerting the train driver if there are passengers rushing for the train too.

KTM Komuter Bad timetable

Hurunain Send email
 
Aug 3, 2017

BAD SERVICE

Sepatutnya train dari Bukit Mertajam -> Butterworth pukul 12.54 . Tapi saya tunggu hampir 1 jam lebih , train tak muncul pun . Saya terpaksa tangguhkan kerja saya pulak . Tolong SHARP TIME yerr . Sekian
Prathiba Send email
 
Jul 27, 2017

Request for Refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 27 July 2017. The bank transaction to buy ETS ticket from Butterwoth to Kampar for 31/07/2017 was successful. However, the ticket reservation was unsuccessful. Hence, i would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 31st July 2017
Departure time: 07:33
From Butterwoth to Kampar

Transaction details:
Transaction date: 27 July 2017
Transaction time: 10:36pm
Amount: RM26.00
1 ticket (F-6C)
Bank: Maybank

Please refund for the amount of RM26.00 to me as the payments had been deducted from my Maybank account.
Please email me as soon as possible for any feedback regarding to this matter.
Login name: Prathiba14
Email: pwincy14@gmail.com
Thank you.


dannybong Send email
 
Jul 26, 2017

Train inconvenient

Train system is so bad! Not reaching on the estimated time, after missing one train by one second, have to waste another half an hour to wait for the next train. I do hope this matter can be improved. KTM is not bad actually, is just that it so inconvenient for the public that can cause a problem.
Tan Yu Mun Send email
 
Jul 18, 2017

No e-ticket record after payment / Refund

(No e-ticket record after payment)
I bought 2 tickets from the site and after the page stated that my transaction was successful, I thought maybe I could check them out later. But when I came back to my account, there isn't any record nor details about the purchases I made. So I went to my email thinking that I could still save my ticket details through the confirmation email but I didn't receive any of it either,,,
It triggered me a lot that I have to went through my google chrome history just to look for the page where it shown the tickets details and luckily I was able to find and save it.

(Refund)
Like how I mentioned above, I bought 2 tickets. The first ticket was working so I am able to print it out but the second ticket isn't.
The page was blank when I was trying to print it and then after I refreshed the page, it stated that my transaction for the second ticket was unsuccessful and KTMB will refund the payment I made to me. But I wonder how...?
Please do reach me back about the refund issue as soon as possible so I can make another purchase.

Email: y.mtan@hotmail.com

No e-ticket record after payment / Refund

Tan Yu Mun Send email
 
Jul 18, 2017

No e-ticket after payment / Refund

(No e-ticket after payment)
I bought 2 tickets from the site but after been told by the page that my transaction was successful, I thought I can shut the page and check my ticket out later but when I came back to my account it wasn't there anymore. There's no any detail or record in my account but my money was deducted. So I thought maybe I could save my ticket details and stuff through my email but there isn't any confirmation email either...
It triggers me a lot that I have to go through my google chrome history to look for the page where it stated my ticket details and luckily I was able to find it.

(Refund)
Like how I mentioned above I bought 2 tickets from the site, the first ticket is working but however the second one isn't. The page was blank when I was trying to print it out and after I refresh the page it stated that my transaction was unsuccessful and KTMB will refund the payment to me. But how?
Please do reach me back with the issues I mentioned above as soon as possible so I can repurchase the ticket again.


Email: y.mtan@hotmail.com


customer999 Send email
 
Jul 15, 2017

Train not according to time table

Dear Sir / Madam,

May be you should have revise the train time table, the train either not arrive according to time or just missing in between . Please revise it according what you can in future, so that customer can adjust accordingly.

If you cannot provide train every 20mins then revise to 30mins in your time table

Regards,
Durianmerah Send email
 
Jul 14, 2017

KTM I-CARD STUDENT

Tuan/Puan

Saya ingin kemukakan beberapa soalan
1) Apakah cara membeli tiket ets denganmenggunakan i-kad?
2) Adakah wajib menunjukkan i-kad pd masa membeli tiket untuk mendptkan diskaun 40%?
3) Bolehkah tiket dibeli dr daerah lain dan lps itu dikutip di daerah lain?

Email sy nzr1589@yahoo.com.my
Terima kasih.
Sarazifa Send email
 
Jul 13, 2017

ETS TICKET REFUND!

Dear Sir/Madam,

I have purchased an ETS ticket via KTMB website on 13 July 2017. The bank transaction from Maybank2u to buy ETS ticket from KL Sentral to Alor Setar on 23rd July 2017 wad successful. (Ref. Id: 17071317872936) However, the ticket reservation was unsuccessful . Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 23 July 2017
Departure time: 10:42 am
Train: 9008 - Ets KLSentral - Alor Setar
Coach: ETS Platinum
Seat: C-3A
Amount: RM93
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: sarazifa.ssn@gmail.com

Thank you.
Eliza2020 Send email
 
Jul 11, 2017

ETS Ktmb

The ETS from KL to Butterworth was extremely shacky, noisy and lack of air-condition. It's not worth to spend RM 77 for a platinum ticket for such a poor service!
kchanz Send email
 
Jun 27, 2017

ETS train delayed for about 40 mins

ETS train no: 9309
Date : 27 June 2017
Time depart: 3.30pm

Train should have departed at 3.30pm sharp, but there was no announcement from staffs. Whole Ipoh train station were crowded by people, and no one knows what's happening.

During the journey going back to KL, train has stopped several times without letting passengers know why there's such delay. All the while my experience in taking ETS was good, train depart on time and occasionally train will arrive 5-10 minutes late which it is acceptable. This time it's about 40 minutes & there's no announcement at all. It's such a bad customer service.

I hope that in future at least there's some announcement to let passengers know.
joeyktmservice Send email
 
Jun 25, 2017

Bad timing and not proffesional

KTM schedule are not reliable. Delay without any reason and notification. It supposed to arrive 4.25pm but it only arrived ~5pm. The train speed is slower than a bicycle, and air-con is off. Imagine we are take from the first station till the end station. Original 2 hours journey can reach the destination, now was become more than 3 hours journey. It was already interrupt our original planned scheduled. Pls imagine we are like in a container with less oxygen and sweaty smell.

The train driver was unprofessional. You can see he is exchanged stuff with outsider on during his duty from 2 different station.

Kindly upgrade the service to make our country improve!!! This is really the bad experience i have.
Ayumi Send email
 
Jun 24, 2017

Delayed train and bad attitude of staff

I would like to complaint about the ETS delayed but without any reasons, passenger was waiting without knowing why. KTMB should take responsibility and inform passengers about delayed train. At least have notice or announcement to inform the reasons for delaying.

I would like to highlight the bad attitude of staff of KTM station at Sungai Petani. As a passenger I just asked to have a seat in the waiting area while waiting for my DELAYED train, but your staffs just yelling at me unreasonable. Am wrong to have a seat at the bench??

Please improve KTMB service quality and staff please know to respect and be polite to passenger.

Kindly hope ktmb will take action to improve quality.

Thank you.

*PS. Totally worst attitude of this staff. The picture attached.

Delayed train and bad attitude of staff

Thanes Send email
 
Jun 13, 2017

Train to seremban delayed

Hi KTM,

Have been waiting for Komuter train to seremban. The train suppose to arrive at 9.15am. The train delayed like more than 40minutes. There is no proper announcement on the delay. Please be responsible next time and provide a proper ETA. This type of delay should be avoided. Please at least have a courtesy to inform people about the delay and the ETA. So people can plan alternatives to proceed with their journey.

Thanks.
cb09095 Send email
 
Jun 6, 2017

ETS TICKET-REFUND

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM on 02 June 2017.
The bank transaction to buy ETS ticket from Taiping to Kl Sentral on 14 June 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 14 June 2017
Departure time: 1700
From Taiping to KL Sentral
ETS number : 9215
Coach: C 1A , C1B
Amount: RM 94
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: jacv.16@hotmail.com
Thanks.
Yslaw Send email
 
Jun 3, 2017

Time schedule to tanjung malim

I have bought a ticket from kl sentral to batang Kali at 8.30am on Saturday. I keep waiting n refer to the officer what time the train will arrived. They told me the next train will come on 8.50am. The train was came but it's not go to tanjung malim line. I keep waiting until 11.22am, it's still no train to tanjung malim. Such a poor schedule arrangement to tanjung malim.
It was wasting my time for almost 3 hours just for waiting the train come.
Please do arrange more train for tanjung malim line as the tickets was not cheap also.
The train to Batu caves n sg buloh at least got 1 times per hours. How come to tanjung malim, I have to wait such a long hours ?
Narenari Send email
 
May 30, 2017

Delay

Recently ktm delays in the morning and it keep saying it is delayed for 2 mins then 5 mins then 10 mins then 11 and itsike 30 mins you are waiting and are late fir work.
At least tell the truth so we can find a taxi not to be late for work it happened more than 3 times this month
Nuruuuuul Send email
 
May 21, 2017

Inefficient timing

Saya dari Bank Negara nak ke Rawang. Tunggu di stesen Bank Negara pukul 9.30pagi. Bayangkan terpaksa tunggu 3 jam lebih!! Sangat mengarut dan buang masa! Semua train yg lalu, kebanyakannya ke Batu Caves dan SUNGAI BULOH. Ok Batu Caves takpe lagi. Dalam masa 3jam tu, semua tren ke Sungai Buloh jeee instead of Rawang. Padahal Rawang lagi 2 station! Tak fahammmm. Kite yg malas menunggu ni naik jela tren sampai Sg Buloh dan turun tunggu tren lain utk ke Rawang macam orang bodoh, macam kita ni takde kerja lain nak buat, sangattt buang masa. Wahai KTM Berhad, please improve your service! Tunggu 3 jam untuk ke Rawang memang tak masuk akal. Kalau pergi Perak dari KL pun dah sampai. Memang tak jaga customer. Tahu naikkan harga je tapi SERVIS TERUK AMATTT. Kita bayar bukan tak bayar. Jadual kata 60min jarak kalau bukan peak hour. Ini dah 200minit aku tunggu. KTM TERUK, SILA IMPROVE!
Yeap saik aun Send email
 
May 17, 2017

shuttle service from Penang to Buttedworth ktm

I am not happy with the free shuttle service from Penang to Butterworth ktm station.As a retiree l cannot walk long distant to the train station.The shuttle van service is too small and can only accomodate 10 persons at the most.It is always full,why because some of the people not travelling Ktm train also use the service that is why it is always pack.We know because they never carry any luggage.l suggest the free shuttle service is only meant for Ktm pessengers and must produce the train tickets to get the free ride.Also meant for senior citizen only.Like wise same from Butterworth train station to Ferry.Ets is a very popular service to us because its coaches are well maintain and very confortable seat.4 hours to reach Butterworth compared to taking bus which is more dangerous and not discounting the heavy jam.
Angela88 Send email
 
May 17, 2017

Train timing

Ktm from midvalley is not on time and im not able to board the 6.22pm train 2 rawang.. everyday i must wait more than 1 hour for the next train.. a lot of ppl from seremban couldnt board the train towards tanjung mlim rawang.. pls rearange the timing... im wasting more thn 1 hour everydy just 2 head back home..

Unsatisfied passenger of 8 yrs..
Conie_Lim Send email
 
May 11, 2017

KTM I-Card Student

I have already registered KTM i-card student in 15th April 2017 and it said the card will be received 14-20 days after register.
Therefore, i bought the ktm e-ticket in 14th May 2017 7.00am from KL sentral to Arau using i-card student.
The interval period was 30 days.
So the card must be received before the journey.
Today is 11st May, my card should be received last week but i haven't received the student card.
It already pass 26 days.
I called service center to ask about my student card.
Unexpectedly, the staff ASK ME TO CANCEL my journey since i haven't get my student card.
and he said my student card is only be sent out in 8TH MAY .
HOW CAN !!
I register the student card just for the 40% student discount and then
I have to buy again the ticket using original price after register because i haven't receive the student card after 20 days.

Can i having a "temporary student card" like email or any solution to solve the problem ?
i wish i can have a happy journey in KTM.

please contact me as soon as possible through my email:
lsn_conie@hotmail.com
Yingru Send email
 
May 9, 2017

Poor timetable for sungai buloh to rawang

Everytime i come back from kl to rawang, i have to wait for another one hour plus at sungai buloh station, this make us very inconvenient because there is actually only two more station to get to rawang that takes only about 15mins. Please take some action to solve this problem that is really making my day no good.

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