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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

Abcd1234 Send email
 
Apr 14, 2018

Service

14.04.2018
This morning i inquired the male staff whether the card can refundable because i forgot to bring my card. He said yes over the counter.
When i return back to the station seremban and ask refund for the card, the lady staff over counter irritablely answer NO card return and keep for next time. Then i felt cheated because morning said one thing evening happen different.
Dear Komuter, is not that the money left inside is much. But every penny means alot to poor citizen like many of us.
Are you going to solve this issue?
Ps. Small advise if the staff over counter cant help to top up for customer, what is the purpose they sit there for?
Elder and foreign worker dont understand the machine how to work.
Please IMPROVE Komuter service.
Indrani_63 Send email
 
Apr 12, 2018

Ktm website

I have been trying to book a ticket from kl to ipoh for the past 3 hours but your system is exceptionally slow. It is not responding especially the slot for origin doesnt go further. Your website is not user friendly as i have been using yr new system many times. The response time is very very slow especially today. I think u should get a better webpage as ktm train is a most easiest means of transport and everyone prefers to buy online rather that queing at the station.
cwei5678 Send email
 
Apr 4, 2018

ETS Train delay

My train ticket is 8.25pm, but i wait from 8.25pm until 9.45pm. I wait for one hour more already, still didnt come yet. Is that your ktm services? Please la, improve your ktm time management.
Boss loo Send email
 
Mar 31, 2018

The temperature of the ktm was too hot

7.40-9.40 from Ipoh to Penang
The KTM was delayed and the actual time arrived is 8pm, this was late 29 minutes. The temperature of the ktm was too hot, make me feel very uncomfortable and I very disappointed about this service.
I very unsatisfied with this service.
Please take my feedback seriously. Thankyou
Blabla Send email
 
Mar 23, 2018

Train not reaching as shown in schedule

1. I had reached at the ktm station at 12:08pm on 23/3/2018 (Friday) and I just missed the train that will be arriving at 12:08pm. But that’s my problem for not reaching earlier.
Never mind, I wait for the next train that will be reaching at 12:44pm, but the train had delayed and reached at 1:05pm. So in total I had waited for an hour for a train! Please be more on time next time.

2. Other than that, please make the train go faster because it took a long time to reach the destination so that there will be more passenger using train rather than driving.

Hope you read my feedback to have a better future for our beloved country.

Thank you.
Blabla Send email
 
Mar 23, 2018

Train not reaching as shown in the schedule

1. I had reached at the ktm station at 12:08pm on 23/3/2018 (Friday) and I just missed the train that will be arriving at 12:08pm. But that’s my problem for not reaching earlier.
Never mind, I wait for the next train that will be reaching at 12:44pm, but the train had delayed and reached at 1:05pm. So in total I had waited for an hour for a train! Please be more on time next time.

2. Other than that, please make the train go faster because it took a long time to reach the destination so that there will be more passenger using train rather than driving.

Hope you read my feedback to have a better future for our beloved country.

Thank you.
Blabla Send email
 
Mar 23, 2018

Train come not as the schedule

1. I had reached at the ktm station at 12:08pm on 23/3/2018 (Friday) and I just missed the train that will be arriving at 12:08pm. But that’s my problem for not reaching earlier.
Never mind, I wait for the next train that will be reaching at 12:44pm, but the train had delayed and reached at 1:05pm. So in total I had waited for an hour for a train! Please be more on time next time.

2. Other than that, please make the train go faster because it took a long time to reach the destination so that there will be more passenger using train rather than driving.

Hope you read my feedback to have a better future for our beloved country.

Thank you.
Ni Sa Kwon Send email
 
Mar 23, 2018

Inconvenient Facility

I enjoy using the ktmb services as it is convenient nowadays. And the upgrades on the facilities are wonderful. However, I am very disappointed today at the UKM KTM Station. I prefer to use my TnG card as it is more easier. And today my disappointment is because i have missed my train. I have arrived 10 minutes earlier as usual. But i still missed my train because I can't used my TnG card. The terminal for the TnG cqrd is out of service. I understand the problem, however, the terminal problem has been since last few weeks and there is no action to repair or service it. Then, when i want to purchase the token, none of the machine works. And that has been since it got here. I went to the counter and there was a long line of people. I still put up an open mind and try to understand the situation. But the officer in charge at the counter was taking his own sweet time doing his job. He knows everyone is hurrying for that train, but still dilly-dally doing the ticket. And this have caused a lot of people missed the 11.14 am train today. And now i just wasting my time here, writing this complain where none action will be taken at all. So yes, I am very disappointed.
Chaos149 Send email
 
Mar 12, 2018

Delay Schedule

If u want to delay your schedule should tell us earlier. Maybe 30 min early dont just announce 3 min before the depart so we can plan our route. Im totally disappointed to your service.
Kaito Kek Send email
 
Mar 10, 2018

Either no train or delay

The train is late everyday and i wonder whther is there amyone working there. Slowly go drink your tea and slack ya. Services just too bad and sucks.
anneanthony74 Send email
 
Mar 1, 2018

PEAK HOUR - RESCHEDULE TRAIN FREQUENCY

The current commuter train schedule from port klang to tanjung malim which is about 30 minutes interval is not suitable during peak hours. From 6 am to 9 am the frequency should be at least once every 15 mins. similarly from 5 pm to 8 pm, the frequency should at once every 15 mins. Now the trains are very packed during peak hours. Please adjust your train schedule to cater for the many passengers working in the klang valley. This new schedule does not helping at all to ease the user. Please considerate on our sitution.
anneanthony74 Send email
 
Mar 1, 2018

PEAK HOUR - RESCHEDULE TRAIN FREQUENCY

The current commuter train schedule from port klang to tanjung malim which is about 30 minutes interval is not suitable during peak hours. From 6 am to 9 am the frequency should be at least once every 15 mins. Similarly from 5 pm to 8 pm, the frequency should at once every 15 mins. Now the trains are very packed during peak hours. Please adjust your train schedule to cater for the many passengers working in the klang valley. Please considerate our situation. This new schedule does not helping at all to ease the users.
michaelteck88 Send email
 
Feb 27, 2018

slow kommuter schedule

the current kommuter train schedule from port klang to tanjung malim which is about 30 minutes interval is not suitable during peak hours. From 6 am to 9 am the frequency should be at least once every 15 mins. similarly from 5 pm to 8 pm, the frequency should at once every 15 mins. Now the trains are very packed during peak hours. Please adjust your train schedule to cater for the many passengers working in the klang valley.
nuramalinamuhammad Send email
 
Feb 7, 2018

Improvement on the service

I have been used ETS from Parit Buntar - KL sentral (friday afternoon) and KL sentral - Parit Buntar (monday morning) for every week in these 2 years. I can give 4.5 star to this type of transportation. Save time to travel, save money (student card) and save energy. Keep up good work KTMB.

However, based on my experience using ETS, I have few concerns to voice out:
1) currently, they are using new online system to buy ETS ticket. compare to previous online system, i found out that previous online system is more user friendly than the current one. Advantage of previous online system: when we select date to travel, automatically all available list of trains are pop-out and this easier for us to see which train we want to select. For new online system, we have to select one by one and only selected train for selected time is pop-out. If the train is not available, we have to do all those steps again and again until we found available train. Wasting time.
2) The food provided in Platinum train. For new food provided, they supplied passengers with the foods with a nice box. For me, that nice box is non-value added to the customer. because of that, KTM has to down-grade the food to have a nice box. But, I can see all those box are thrown away by passengers after they finished all the foods. Previously, KTM use recycle paper bags and the foods are extravagant. So, what I want to say is previous system is better than current system. (based on my experience).
memetyu Send email
 
Feb 1, 2018

Staff kepong sentral 01/02/18

Pada 12.35 tgh hari 1/2/18 sy ingin mendapat pengalaman untuk menaiki ktm buat pertama kali tetapi apa yg sy dpt ktm sangat xmembantu. Staf yg bertugas dlm bilik kawalan di platform 1 lebih menghadap komputer berbanding dgn pertanyaan pelanggan dan mengambil enteng tentang kebajikan pelanggan. Lebih baik beliau tidak duduk dkaunter pertanyaan jika lebih mengemukakan soalan berbanding penyelsaian kpd pelanggan dan pengguna ktm. Sebelum itu sy dah maklumkan ini pertama kali sy menggunankan ktm tetapi beliau sy la malas utk angkat punggung beliau dan membantu sy. Sy ada bertnya bagaimana ktm ini hendak d lakukan, dan platform mana? Bila dh 15 minit duduk bru sy bertnya semua selepas sy memeriksa transaksi d TnG sy dan tidak ada tercatat apa yg sy touch d kepong sentral so sy tnya ada sebarang penyelesaian tak? Dia mempersoalkan semula yg sy dah duduk lama knpa bru skrg nak tnya? Sy dh maklumkan masa pertama kali kami berkomunikasi yg sy pertama kali menggunakan ktm. Tetapi beliau mempersoalkan semula pertanyaan sy. Jd jika encik ini masih berada sbg front counter utk ktm tidak akan menyelesaikan apa2 masalah yg pelanggan hadapi sbb beliau sgt tidak membantu
memetyu Send email
 
Feb 1, 2018

Staff

The staff that incharge at 12.35pm on1/2/18 at platform 1 was not helpful for the firsttime passanger like me. He doesnt care all my question like how to use, which device need to user and make an innocent face. I ask him after 15 minute i touch my device card is my card read or not but he tell me that i must to him isnt read or not. I suggest need a ambassdor to help for the first time passanger like me or elderst. Hope for cooperate from ktm and not just stick a note and make a proper languange for communicate with people. Tq
None24 Send email
 
Jan 26, 2018

Bad Service

For me the service from ktm so bad in Malaysia because last train to Batu Caves 11:38 pm but I from Port Klang 10:20 pm so I assume 11:30 pm already arrive at Kl Sentral but 11.40 pm still not arrive at Kl Sentral.Stupid service..I hope KTM upgrade the service and the system more systematic.Example last train to Batu Caves 11:38 pm so the KTM should make schedule Port Klang to Kl Sentral early than 10:20 pm.I hope KTM can consider it and think passenger.If KTM want upgrade the rail your should think from the all aspect actually from the passenger side don't be selfish.
Edwardsim Send email
 
Jan 19, 2018

Late coming

I really wonder Why Malaysia system is so LOUSY!!!!
Everytime i wait for the KTM, its always late, late around 5 mins its okay, but it will be late up to 30 mins!!! Please FIXED it, if not Malaysia WILL ALWAYS IS THE LOUSY COUNTRY and NEVER BE DEVELOPED!!!
Reneyan Send email
 
Jan 16, 2018

Update the train time

Please upgrade the train, every timing are NOT CORECT on timing board, sometimes early, sometimes late, but the different are not around, sometimes earlier more thank 10minutes, and sometime must late more than 20minutes, I really don't know why Malaysia train will going this service, please be a responsilty for your working, and one time when I go to kepong , and the counter are not anyone to sell ticket, hey please, if miss the train can you pay me my delay time, please seriously to take note for this, it totally big problems. I not first time to complaint, this are the fourth time, but still not seeing have upgrade, this are too bad. I went so many countries, even small train also not be late.it this Malaysia's style?
Mayaa Send email
 
Jan 13, 2018

Male passenger inside coach for ladies only

It is so disappointed four of male passengers inside coach C which only for ladies. They’re sitting on the seat until reach their destination. Even the pre-recorded announcement had make but they don’t understand Malay and English version. Please provide a security for coach only for ladies. There’s no any different if male passenger inside so called “coach for ladies”. Thank you.
chee ying Send email
 
Jan 13, 2018

got many male at female koc

setiap sabtu dan ahad, kenapa lelaki boleh duduk dekat perempuan koc, tolong suruh orang datang check dan denda sesiapa lelaki yang duduk dekat perempuan koc!!!! PLEASE DO IT!!!
DENNISTKE Send email
 
Jan 12, 2018

Komuter service to Gemas

Can I check with you does KTMB still provide komuter service to Gemas?
sim12 Send email
 
Dec 26, 2017

kepong ktmb staff rude

Frequently i watched, this one malay staff at kepong ktm being rude to most of the customer. Tend to shout to old people. No manace at all. Dont know what kind of people with this type of attitude. People are paying for the service, we are not taking ktm service for free of charges.
Hope to warn this staff soon.
Pls train them.
333 Send email
 
Dec 26, 2017

Delay and broke down of trains

Delay of trains happen really frequent , it happens so frequent that the last 3 trains I took were delayed . Ironically it is so punctual on leaving but so unpunctual upon arrival . It does not wait a single minute to leave , expecting everyone to arrive early wait for the train but what we have for coming early is delay of trains . I have missed few classes because of the train delay . There was once when I boarded a train which looks like lrt because the original train was broken down , there were not enough seats for all of the passengers and it was terrible to sit on those seats for two and a half hour ! Please fix this problem as the delay of train has become really frequent and the duration of delay has been getting longer each time I board.
Vishua Bhai Send email
 
Dec 23, 2017

Deteriorating KTM Services

1) Waiting period for the next train to arrive is hugely disappointing.
- I've been using KTM for a really long time...to travel to school, shopping places and etc. One thing I've realized is that... The time taken to wait for the next train used to be really short... And it was convenient and easy for us as we need not wait for a long time... But now, it takes almost an hour for the successive trains to arrive to a particular station.

2) Time schedule for arrival of train is compromised
- I took a train once, from Shah Slam to Kepong Sentral and the time of arrival shown on the board of KTM Shah Alam was 3.55pm but then...no train arrived and the scheduled time of arrival on the digital board changed to 4.10pm.

3) Signal clearance
-There used to be some signal clearance activity back then...but recently, the signal clearance activity has been happening quite often....a journey from one station to another which should take approximately 1 and 1/2 hour becomes a torturous 3 hour journey due to intervals of signal clearances. Each signal clearance stop takes about 20-30mins time( as far as I've experienced) and I find this to be huge nuisance.

I hope the people in charge in KTM Berhad would be proactive towards improving KTM services and pls...lend a ear to our complaints. Thank you.

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