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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

KianMeng Send email
 
Dec 31, 2016

Request for refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 26 December 2016. The bank transaction to buy ETS ticket from Bukit Mertajam to Bandar Tasek Selatan for 3/1/2017 was successful. However, the ticket reservation was unsuccessful. Hence, i would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 3rd Jan 2017
Departure time: 07:54
From Bukit Mertajam to Bandar Tasek Selatan

Transaction details:
Transaction date: 26 Dec 2016
Transaction time: Around 5.46pm
Amount: RM61.00
1 ticket (E-6B)
Bank: CIMB Bank
card number: xxxx-xxxx-xxxx-1727

Please email me as soon as possible for any feedback regarding to this matter.
Login name: meng1996
Email: kianmengchin@gmail.com
Thank you.
go998 Send email
 
Dec 30, 2016

Booking problem of KTMB E-ticket system

Dear sir:

I have booking problem of KTMB E-ticket system.My name is Yeung Wing Fai. I am a hong kong people and my KTMB E-ticket system login name is go9982000. I booked the train ticket on KTMB E-ticket system about 8:48pm on 26th December 2016 of train number 9220 of 15th January 2017 form sentral KL to ipoh seat number C-6A. I paid by visa card. After I typed the card information and the sms password. The web page cannot display any information and the main-page of KTMB E-ticket system do not have any this booking detail.

On 28th December, I find my credit card e-banking system, I find this transaction "12/26/2016*KTM BHD-E-TICKET (EC) KUALA LUMPUR MY MYR 37.00" . But still now, I cannot find any booking information about this above transaction and then in this system I still can find the seat of train number 9220 of 15th January 2017 form sentral KL to ipoh seat number C-6A also available.


So I want to know this booking and transaction is success or not. And I want to ask the above credit card transaction is real or not.

And then I also send e-mail to KTM BHD on Monday 26th December 2016, but still now you did not reply me.

At last, please inform me this booking and this transaction is process or not. Otherwise may I need to rebook the seat. If this credit card transaction is success, may I need to make a refund transaction or you may arrange this booking to me.

Thank you for reply me.

E-mail: go9982000@yahoo.com.hk

Regards,
Tim Yeung
roosebeta Send email
 
Dec 29, 2016

Website not

Hi,

I am here to complaint on the e-ticket system. After selecting train with 100 available seats, i went to select my seat via the seat chart. Unfortunately everytime i tried to checkout, it reported that the seat selected has been taken/locked. The grave fact is that the error keep on referring to the seats numbers in coach C that has been taken but i didn't select seat coach C. Trying to select available seats on other coach also would result in the same error referring to seats in Coach C.

I believe that the KTMB system needs to be upgraded. Reading other people comments, i noticed that KTMB e-ticket system is quite poor. If KTMB company wants to position themselves with a better service like ETS and so forth, a more thought and importance for e-ticket system should be given to be able to accommodate more future passanger and our society nowadays rely quite heavily on internet to buy things and tickets like KTMB ticket. I would like to highlight this to KTMB management as well that it is also a grave fact that nobody seems to be available to answer phone calls.

In order to put our nation train system in line with other developed country, KTMB needs to buckle up and review on all of its services whether an online ticketing system, offline ticketing system and phone services because i can see many frustration aroused from the current system.
Christina Rao Send email
 
Dec 28, 2016

Request for Refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 27 December 2016. The bank transaction to buy ETS ticket from Bukit Mertajam to Sentral Kuala Lumpur for 31/12/2016 was successful . However, the ticket reservation was unsuccessful. Hence, i would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 31 December 2017
Departure time: 16.08
From Bukit Mertajam to Sentral Kuala Lumpur

Transaction details:
Transaction date: 27 Dec 2016
Transaction time:Around 9pm
Amount: RM80.00
2 Tickets ( i-ktmb card )
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: christina_kicoi@yahoo.com
Thank you.
eida omar Send email
 
Dec 27, 2016

Request for refund

Good Morning,

Dear KTMB customer service,


On 19/12/2016, the bank transaction to buy ETS ticket from Nilai to Sungai Petani for 31/12/2016 was successful . However, the ticket reservation was unsuccessful. Hence, i would like to request for refund.

Below are the details of the purchased ticket and transaction:
Ticket date: 31 December 2016
Departure time: 05:50 am
From Nilai to Sungai Petani

Transaction details:
Reference no.:3817503298
Transaction date: 19 Dec 2016
Reference ID: 16121912146785
Amount: RM70.00
Bank: Maybank

I called KTMB contact number but nobody answered the call. I also emailed to callcentre@ktmb.com.my and the same thing happened, nobody replied my email.

Please refund the money to me ASAP as the money has deduceted from my bank account. Please email me ASAP any feedback regarding this matter.
Email: noorrawaidaomar@gmail.com

Thank you.

Regards,
Azmanariff61 Send email
 
Dec 24, 2016

Kaunter tutup

Sya ke kaunter untuk membeli tiket di kaunter alor setar kedah hendak ke sg.Petani kedah pukul 11.45am ddi dapati sign kaunter tutup akan d buka pukul 12.45pm
Adakah ini menjadi kebiasaan di mana kaunter seluruh negara KTM? Takkan takda orang pengganti?
Sila beri penjelasan
Sekian
juli531 Send email
 
Dec 22, 2016

REQUEST FOR REFUND

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 18 December 2016. However, there was no ticket showed up after successful transaction.

Below are the details of the purchased ticket and transaction:
Ticket date: 2 January 2017
Departure time: 5.54pm
From Bandar Tasik Selatan to Padang Besar
Seat: B-5A

Transaction details:
Reference no.:3814607564
Transaction date: 18 Dec 2016
Transaction time: 10:50:03
Reference ID: 16121810130092
Amount: RM84.00
Bank: Maybank

I called KTMB contact number but nobody answered the call. I also emailed to callcentre@ktmb.com.my and the same thing happened, nobody replied my email.

Please refund the money to me ASAP as the money has deduceted from my bank account. Please email me ASAP any feedback regarding this matter.
Email: juli531@hotmail.com

Thank you.

Regards,
Ju Li
Leong Weng Onn Send email
 
Dec 22, 2016

Ventilation Breakdown

Why put on service a komuter coach that has a failed air conditioning?
How unconfortable it is riding in a coach packed with people while no windows are opened for ventilation!
I ride from SP to Alor Setar 30 over minutes. How abt those from bworth to pdg besar ? Imagine the going thru discomfort for over 1 hour?
All sorts of odour !!
This has been a recurring experience !!
YxLee Send email
 
Dec 22, 2016

Request for Refund

Dear Sir/Madam,

I’ve made purchase via E-ticket KTM on 18/12/2016 for 2 tickets( origin and return) from BM to KL sentral. Due to the error transaction problem, I try many time to pay my ticket. In the end, it is successful to make the purchase, the history for purchasing is just for 2 tickets but after I check my bank account summary, it show that I had pay 2 times for my tickets. That mean I had pay for RM120 for twice. I had call for the callcenter from yesterday until now for many times and keep saying busing line service. I also send email for the call center twice and nobody reply my email at all.

I had no and transaction details for another 2 tickets, but I had the account summary.
Please refund for the amount of RM120.00 to me as the payments had been deducted from my Bank Islam account.

Kindly notify me via email once refund is complete.

Email adress: lxy6116@gmail.com
Regards,
Lee Ying Xuan.


Ooi chia ying Send email
 
Dec 21, 2016

Request for REFUND

Dear Sir/Madam,

I've made purchase via KTMB online for KTM service on 20 December 2016 for 5 persons from SEGAMAT to JB SENTRAL.Due to your Internal Data Error, I was charged by the bank about RM104 but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16122019171759


Please refund for the amount of RM104.00 to me as the payments had been deducted from my Maybank account.

Kindly notify me via email once refund is complete.

Email adress: chiayingooi@yahoo.com


Regards,
Ooi Chia Ying
christine1998 Send email
 
Dec 21, 2016

Request refund

Request for Refund
Request for Refund

Dear Sirs,

I've made purchase via KTMB online for ETS service today.

Due to your Internal Data Error, I was charged by the bank about RM37 but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 169972118591- RM37.00


Please refund for the amount of RM27.00 to me as the payments had been deducted from my Maybank account.

Kindly notify me via email once refund is complete.

Email adress: christyyong1998@gmail.com


Regards,
Christine yong

Request refund

adrianaaaaa Send email
 
Dec 21, 2016

Men riding woman coach

I feel so disgusted and uncomfortable with couples that do extra PDA in the woman's coach. They don't just sit there quietly, they do disgusting and weird behaviour that made other passengers uncomfortable. Please, please, please assign a police officer or any officer ALL THE TIME in the woman's coach. So many men using the woman's coach especially the one that can't seem to understand English or Malay language(foreigners). We don't feel safe at all. I'm so dissapointed.
Sarvin Send email
 
Dec 20, 2016

Bad timing & service

KTM comuter is the only mode of public transportation/railway transportation provided to the residence in rawang. As of the klang valley double track project the timing's has been temporarily revised as every 30 min's in the morning for peak hours and 60 min's in the evenings for peak hours and relatively 60 min's for non-peak hours. The project is believed to be completed on the year of 2019. Even before the expansion of the track the timings of KTM wasn't reliable as there are constant delays most of the time. And lately the scenario has became worse. Tho it is for the wellbeing of the public the KTM authorities should as well contemplate on revising the timing's again for peak hours to 15 min's and 45 min's for non-peak hours.
KherKee Send email
 
Dec 18, 2016

No print out available

Hi, I purchased a ticket this morning, I was charged by the bank but there were no any tickets/reference ID/history on your user report. There is none of any purchase history shown in the system after the payment was charged on me !

Thus, i would like to request for the refund.


The ticket which i have made the payment:
From Sungai Petani to KL Sentral
Date: 1/1/2017
Time: 8.44am

Khaw Kher Kee
(kee.kk@hotmail.com)
dskmalagar Send email
 
Dec 18, 2016

Non receipt of confirmed ticket via email

I book a return ticket from KL Central yesterday vide details:

01-Booking time/date :17-12-16/at 17:41-46 hrs.

02-Ref.ID :16121717120451

03-Ticket No. :16000000001613084

Kindly send the above ticket via email as I have already done the payment via CIMB Clicks at the time of booking.

Appreciate an early response to the above subject matter.
Thanks

Deenesh Malgar
veron Send email
 
Dec 17, 2016

Rude staff

As it was my first time boarding the ETS Gold train from Ipoh to KL Sentral on the 15th December at 1pm. I have boarded the train by looking at the alphabets displayed on the floor. Unfortunately I was in coach F instead of A.

There were two staff checking the tickets. One of them who was not pregnant told me off sarcastically by saying " Sekarang you naik tren ke duduk lantai? "

This is clearly unacceptable and rude as she is in the service industry. She should've politely asked me to proceed to the correct cabin.
Imansufina Send email
 
Dec 9, 2016

Delayed

The worst train ride ever! I supposed to reach kl from batu gajah on 2hr30mins but it delayed for about 1hr30mins. At first from the beginning the train was already delayed which it should arrived at 110pm but instead at 130 something only it arrived. And i supposedly should arrived at kl at 325pm but i only reached kl at 5pm. Very poor and bad service. This is not the first time experiencing bad service from ets but this is the worst and I couldn't stand it anymore.
Adeleng Send email
 
Dec 9, 2016

Timing of the ktm

Dear Sir/ Madam,
Greetings, I would like to make a complain on the timing of the ktm. Why does the train takes half hour each slot? The ktm is constantly packed and people will try to squeeze no matter what. This is quite unfortunate for those who can't squeeze themselves in cause there is no available space and they have to wait which is another half and hour. If possible, can the ktm have more time slot so no one have to squeeze?
Carmenlee88 Send email
 
Dec 8, 2016

Request For Refund

Dear sir/madam;

Please be informed that I had purchased one way tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no ticket is shown up in the system. this is the second time that i face this problem. after this i try to call KTM call service center, few days continuous still no operator pick up the call. all busy, busy!!!!

Reservation details:
Origin: IPOH
Destination: KL SENTRAL
Date & Time: 14-12-2016, 0500
Coach: A/9A

Hope the related department will reply soon and i hope i can get my refund back.

Thru Maybank to you, Reference status (16120614602719/3778626951)

Please contact me at 012- 203 0065

Thank you.

Regards,
Ice Lee
clarencelow Send email
 
Dec 6, 2016

REQUEST REFUND

Dear sir/madam;

Please be informed that I had purchased two-way-tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no print out is available in the system.

Details as below:

Passengers: 2 senior citizens
From Ipoh to Kl sentral
Date:28/01/2017
Selected train:9235
Depart time: 8:09
Arrival time: 10:17
Coach label: C
Seat: 7C & 7D


Passengers: 2 senior citizens
From Kl sentral to Ipoh
Date:29/01/2017
Selected train:9304
Depart time: 14:49
Arrival time: 17:10
Coach label: C
Seat: 7C & 7D

Status: Successful
Reference number: 3778504084
Transaction date: 06 Dec 2016 13:40:53
Amount: RM96.00
From Account: 107161904142
Corporation name : Keretapi Tanah Melayu Berhad
Reference ID : 16120613601613

Please refund for the amount of RM96.00 to me as the payments had been deducted from my Maybank account.

Regards
Clarence Low
Email: lchianw1984@gmail.com
clarencelow Send email
 
Dec 6, 2016

REQUEST REFUND

Dear sir/madam;

Please be informed that I had purchased two-way-tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no print out is available in the system.

Details as below:

Passengers: 2 senior citizens
From Ipoh to Kl sentral
Date:28/01/2017
Selected train:9235
Depart time: 8:09
Arrival time: 10:17
Coach label: C
Seat: 7C & 7D


Passengers: 2 senior citizens
From Kl sentral to Ipoh
Date:29/01/2017
Selected train:9304
Depart time: 14:49
Arrival time: 17:10
Coach label: C
Seat: 7C & 7D

Attached receipt for your kind reference.
Please refund for the amount of RM96.00 to me as the payments had been deducted from my Maybank account.

Regards
Clarence Low
Email: lchianw1984@gmail.com


cherylneo321 Send email
 
Dec 6, 2016

Request for Refund

Request for Refund

Dear Sirs,

I've made purchase via KTMB online for ETS service today.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120610597390- RM28.00


Please refund for the amount of RM28.00 to me as the payments had been deducted from my Maybank account.

Regards,
Cheryl Neo

Request for Refund Request for Refund

Rachel_Lee0220 Send email
 
Dec 6, 2016

Request for Refund

Dear Sirs,

I've made few purchase via KTMB online for ETS service yesterday.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120509571688 - RM18.00

2)Ref ID: 16120510572566 - RM14.00

3)Ref ID: 16120516576841 - RM18.00

Please refund for the amount of RM50.00 to me as the payments had been deducted from my Maybank account.

Regards,
Rachel Lee
fishiebone Send email
 
Dec 5, 2016

Request refund

Dear Sir/Mdm,

Request refund due to KTMB system error.

I tried to purchase to tickets for 31/01/2017 from Ipoh to KL Sentral for 2 person. After submitting the payment, I was not directed back to KTMB website and got stuck in the payment processing page. I checked for my ticket reservations but none are made, however Hong Leong Bank informed me that payment has been successfully made for RM74.00.

Kindly email me for tickets reservations or refund. Please email me at weisiem20@gmail.com for any solutions regarding this matter.

Hong Leong Bank ref no; 634014960245

Thank you for your time and action.
Timeisprecious Send email
 
Dec 3, 2016

Punctuality

I hope there is a great improvement in your business. However, please be considerated on your customer time and value. Your scheduling management need to be improve significantly and please inform us if any circumstance that cause delay ! Time is precious, i really hope that ktm management can understand the essence of time.

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