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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

CharlieLow Send email
 
Oct 1, 2017

KTM berhad rude, kurang ajar

Very rude staf guarding at the entrance staring at people with a rude face muka masam, does not provide any help when the trains are late. The waiting area is dirty, fan and display not working, floor is full with bird shit.
Totally not worth my time and money, use uber and grab instead, pay more but worth the experience ! No more KTM, hope they go bankrupt !
Chan2ray Send email
 
Sep 23, 2017

KTM Komuter Stranded without notifications

KTM Komuter grossly unreliable and unsafe.

Dear KTM,

I am frustrated, disappointed and utterly disgusted by your service today. I was a passenger on the Komuter train from Rawang to Kuala Lumpur when the train snagged the overhead cable and stopped abruptly at the middle. We were just informed by the driver that the train has encountered a problem and we have to wait for outside help. There was no electricity and the train was filled to capacity. We were just asked to wait in the ill-fated train.

Then a replacement train stopped alongside and we were asked to dis-embark from the faulty train and board the replacement train with nothing but a ladder . There was no handrails and senior citizens and children alike were just asked to dis-embark. Most of us just wanted to get out from this sordid mess. The replacement train then moved and stopped at the Kuang station for a long time. There was no announcements what so ever. The train moved after like 30 minutes toward Sungai Buloh and to my horror the replacement train stalled abruptly at about 1 KM from the Kuang station. The driver announced over the PA that the gearbox was faulty and this train too is stranded. We were asked not to disembark. The electricity was cut-off and again we had to endure the sweltering heat. The doors were opened to let some fresh air in and some passengers just had enough of this mess and jumped off the train to walk back to Kuang station including me.

We reached the station and there was no one to inform us on what to do or if there will be alternate arrangement made for the stranded passengers. I was beyond appalled by this time and decided to call my friend to come from Kuala Lumpur to fetch me.

Just in a span of 1 month there has been 2 derailments and countless delays like this. Our ministers seem to be turning a blind eye on these events and on top of this we are going to host the HSR and ECRL. This is just a disaster waiting to happen. Somebody please do something before innocent lives are lost and to KTMB you reap what you sow. I am never going to take the KTM train again and I am going to lodge an official complaint to SPAD as well, at least then someone will stand up and pay attention before a train wreck occurs.

Thank you and never again.
Weisu Send email
 
Sep 21, 2017

Parking place

There are too less parking lots at the Tasek Gelugor station. Many people put thier cars beside the road arbitory. So, serious traffic jam always happen especially during holidays. And there is no security or any in-charge person to control and manage the traffic jam. Therefore, i hope ur company can solve this problem rapidly. Thank you.
rpep Send email
 
Sep 15, 2017

Stop without a station

I ride ktm quite regularly but the timetable is a farce. The train is NEVER! on time. Then it runs really slow. Some times I think I could walk as fast as its moving & why, is the driver affraid some animal will jump in front of him? Then there are the unexplained stops 200 meters before the station for no reason what so ever. I would think the Malaysian authority would step in these people are paying hard earned money to get places on time not at the liesure of the train drivers. Come on ktm hold your staff accountable.
Miera_sm Send email
 
Aug 27, 2017

The late of train and not so early announcement

I was so disappointed with the KTMB service. Can u imagine, my train was scheduled on 7.30pm but until 3.40 am, I was still there. Waiting for unsure train.
There were some announcements, saying that there was unavoidable delay and they did not announced the exact time when my train will arrive.and that announcements were made after 3 hours of delay. WTF man
I brought along my little sis and here we are. Sleeping on the cold beaches with unsecured safety. When I called ktmb costumer service, she was reluctantly said that I have to wait until 3am and not giving any statement of apologize. When 3am, once again I called and she said maybe around 4.20am.
This service getting suck beyond the time. I was so regret, believing that KTM has one of the best transportation service in Malaysia but surely I was overestimate
This is really a big disappointment to KTM company and I was pretty sure this is the last time I will use this service
Bobbybobby Send email
 
Aug 25, 2017

Very rude gate staff at KL Central station

My daughter took her first ride today on ktm comuter. She was on her way from sg buloh to kl central. Bought a ticket at sg buloh station at about 8.30pm and she had to encounter a long tiring wait until at about 10.45pm the comuter she waited arrived. After a rough ride on the delayed comuter she reached the kl central station at about 11.35pm. On alighting the comuter train she had another unpleasant encounter with the gate staff at the exiting point of the platform. The staff by the name of Nurhidayat a Malay guy had rudely questioned my daughter since the token she bought could not functionally open the exiting gate. He even utter words of warning in a disrespectful manner to my daughter who had just arrived. He had also created chaos and embarassment to my daughter when he scolded my daughter and ignited an argument with her in the eyes of the public, whilst he was sipping a canned drink. This barbaric uncivilised, gangster-like behaviour of the ktm comuter gate staff is a big shame to the ktm comuter service and the station's professional customer engagement. To the management of ktm comuter i would strongly suggest to remove this guy from your company before he created further damage to the ktm comuter service reputation in the eyes of the users of your service. My daughter had infact promised me & herself that would be the first & the last time utilising your ktm comuter service. Of course this unwarranted encounter & incident with your ill-behavioured gate staff will be virulised widely...!!!
ayuchaa70 Send email
 
Aug 24, 2017

KTM service bertambah teruk.

Apa dah jadi dengan jadul train sekarang ini semakin teruk banyak buang masa orang ramai harap untuk naik train tepat pada masanya tapi masih lagi tak memuaskan kalau macam ini nampaknya KTM memang menghadapi masalah yang besar. Berilah perhatian yang sewajarnya orang yang betul2 mengunakan perkhidmatan komuter pasti merasa tertekan kalau begini setiap hari. Sepatutnya train pukul 7.03pm tapi delay tak tahu bila langsung tak diberi tahu. System KTM semakin parah.
salmankhi Send email
 
Aug 23, 2017

Rude Behaviour of Counter Officer

Dear Nor Izwana

I travelled from Bandar Tasik Selatan to UKM on 22 August. I was at the Bandar Tasik Selatan KTMB counter at around 930 PM. All the machines were not operational. I went to the counter and purchased 2 adult tickets. After getting the ticket, I picked my 3-year-old son up. The officer rudely asked me to pay the child fare as well. He told me that for a child of 2 years and above, I have to buy child ticket necessarily. My understanding based on the May 2016 announcement on KTMB website was that only child above 4 years has to buy child ticket.

My main problem was the rude behaviour. I told him that I have travelled before and I was not asked to buy child ticket ever before. I was carrying him in my hand. Also, in KTM, I carry him on my lap. He is suffering from moderate Autism and wants to be close to parents in public. Instead of showing any official notice/announcement/policy, the officer gave a racist remark when I left the counter. I was utterly disappointed by that behaviour and unnecessary remark in the end.

Even if that was the rule to buy child ticket if the child is 2 years old, the officer should have explained to me the rule and I will have paid. All ticket machines were non-operational at that time. In that case, the officer shall have been on duty. First, he reluctantly took his desk and then behaved like that. I did not reveal my nationality nor he asked for any document. Still, he assumed me national of a particular country and then gave a racist remark. I am very sad on this. To know that after all, even the rule was misapplied and misquoted, I am even more saddened.

Sincerely,
shahrita Send email
 
Aug 21, 2017

Train delay

Waited almost 40min for komuter to klang/port klang.No announcement by the KTM frontliners to inform us on the delay..
RG Send email
 
Aug 21, 2017

Parkir Kereta

Sekali masuk parkir, bayaran di kenakan ialah rm5. 30. Kenapa mahal berbandingkan dgn parkir kereta LRT. Seingat hamba dulu nya baru rm3. 30 tapi naik sampai rm5. 30. Apa rasional naik kan parkir kereta. Tanah KTMB punya dan yg parkir pon ialah penumpang komuter ktm. Bayangkan tambang ke kl ialah 4. 80 + 5. 30 + 4. 80 = 14. 90. xkan sbb gst 6% hrg parkir kereta naik sampai 2. 30??? mana logiknya.
Ktmboleh Send email
 
Aug 19, 2017

Train delayed

I was taking KTM from BTS to Batu Caves today which the train arrived at 4.54 p.m. and usually it's less than an hour and this time it's 1 hour from BTS to KL sentral alone which is only 6 station. The train stopped around 30 minutes at MidValley station. At first I have patient thinking cause sometimes trains stop at certain place at a longer time than the rest because I assume they are a lot of people going in and out of the train.

Just think about that for a second, one it is the weekend second the train was jam packed with people(not cool). One lady in front of me saying that she has to rush to the airport( thank i'm not in her situation). You know what is worse. We know nothing. No explaination. Nada. Oh ya this robot lady from the intercom this say something (after 30 minutes or so) and it was of no point. Can you at least explain what was going on. There are some people who is an older of age with who is standing stronger than I am for an hour not saying a word. Okey fine then the train move from midvalley and went to the next station to Kl Sentral ( you would think that the misery is over now right? Think again ). The train stopped again and i've seen 3 trains who went pass us on the opposite way.

Now that's another 30 minutes ladies and gentleman. Unlike at midvalley station just now where the door open and u might get a chance to exit and run from all this madness now here midway to Kl sentral with door closed with were trapped in a closed container. There was in one lady who kept on taking picture of the human sardin and it was getting kind of annoying at one point . i was kind of anxious at this point of times. Things went smoothly onwards

Then I saw something when I finally get a chance to sit down by the window. I saw a few people( berbelas? Berpuluh?) wearing hmm idk the orange and yellow stripe clothes( idk what it is called) and you guys where waving(happily) at us ( people inside the train) while you guys were outside by the railroad? You guys look tired and i guess you have something to do with the train delayed. Idk but i would want to think that and with that in thought i say thank you for your hard work. Yeah I know how we passengers complaint alot without knowing the what they real problems . You know what's gonna help though? We knowing what is going on. What if some of us have an urgent thing to go too. And if it's not possible. A non-autommated sincere apologiy doesn't hurt anyone. Right? Right? Right?

Seorang penumpang setia ktm- fm
daneeta16 Send email
 
Aug 19, 2017

Waiting time

First, you make us pay more for your tickets, then you change the track lines, then the frequency of the train decreases, and of top of all that, you make us sit in the train waiting for about 45 mins? I though we were heading forward but looks like ktmb is going the other way round. Extremely terrible service. So unreliable. No wonder so many complaints. Wonder if the complaints are being read and if there is any improvement being done at all! Wouldnt even give 1/5, its definitely a 0/5 service.
MikeinAsia Send email
 
Aug 8, 2017

Train Times

On a weekday, I had to wait an hour for a KTM train to arrive. Meanwhile the LRT/MRT arrives every 5-8min. Why can't KTM run more frequent trains? It discourages the use of public transportation if the train times are too infrequent. Guess I'll just drive next time and add to the traffic/congestion!
YCTan Send email
 
Aug 8, 2017

KTM Komuter Bad timetable

This morning I wanted to take the Komuter from Kamunting to Butterworth. I arrived at the station and purchased the ticket. When I was reaching the lift for the platform, I saw the train arriving. At that moment it was not 7.11am yet. When I arrived at the platform, the train closed the door and drove away. I looked at the clock, it was still 7.11am. I was left stranded there. The staff told me the next train is coming at 9.11am after the 7.11am train. I had no choice but chose to waste my ticket since I was rushing to work. So I didn't take the train but took the bus to work. There was no trains at 8.11am which is really undesirable. During the morning and evening rush hours, there should be at least one train per hour. The interval of more than one hour is way less desirable. Besides that, there should be staffs alerting the train driver for any passengers who are rushing for the train but there was none. With this kind of timetable arrangement, missing the train is a disaster. The train driver must be alerted for any passengers who are rushing for the train as well.

Such arrangements will force certain potential customers away in which they have no choice but to drive instead, which only contributes to more severe traffic jam. So I hope KTMB will seriously look into the timetable arrangement for Pdg Rengas-BM route. If Pdg Besar-Butterworth route can be made into one train per hour, there's no reason why Pdg Rengas-BM route can't make it. Also, please make sure that there are staffs alerting the train driver if there are passengers rushing for the train too.

KTM Komuter Bad timetable

Hurunain Send email
 
Aug 3, 2017

BAD SERVICE

Sepatutnya train dari Bukit Mertajam -> Butterworth pukul 12.54 . Tapi saya tunggu hampir 1 jam lebih , train tak muncul pun . Saya terpaksa tangguhkan kerja saya pulak . Tolong SHARP TIME yerr . Sekian
Prathiba Send email
 
Jul 27, 2017

Request for Refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 27 July 2017. The bank transaction to buy ETS ticket from Butterwoth to Kampar for 31/07/2017 was successful. However, the ticket reservation was unsuccessful. Hence, i would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 31st July 2017
Departure time: 07:33
From Butterwoth to Kampar

Transaction details:
Transaction date: 27 July 2017
Transaction time: 10:36pm
Amount: RM26.00
1 ticket (F-6C)
Bank: Maybank

Please refund for the amount of RM26.00 to me as the payments had been deducted from my Maybank account.
Please email me as soon as possible for any feedback regarding to this matter.
Login name: Prathiba14
Email: [email protected]
Thank you.


dannybong Send email
 
Jul 26, 2017

Train inconvenient

Train system is so bad! Not reaching on the estimated time, after missing one train by one second, have to waste another half an hour to wait for the next train. I do hope this matter can be improved. KTM is not bad actually, is just that it so inconvenient for the public that can cause a problem.
Tan Yu Mun Send email
 
Jul 18, 2017

No e-ticket record after payment / Refund

(No e-ticket record after payment)
I bought 2 tickets from the site and after the page stated that my transaction was successful, I thought maybe I could check them out later. But when I came back to my account, there isn't any record nor details about the purchases I made. So I went to my email thinking that I could still save my ticket details through the confirmation email but I didn't receive any of it either,,,
It triggered me a lot that I have to went through my google chrome history just to look for the page where it shown the tickets details and luckily I was able to find and save it.

(Refund)
Like how I mentioned above, I bought 2 tickets. The first ticket was working so I am able to print it out but the second ticket isn't.
The page was blank when I was trying to print it and then after I refreshed the page, it stated that my transaction for the second ticket was unsuccessful and KTMB will refund the payment I made to me. But I wonder how...?
Please do reach me back about the refund issue as soon as possible so I can make another purchase.

Email: [email protected]

No e-ticket record after payment / Refund

Tan Yu Mun Send email
 
Jul 18, 2017

No e-ticket after payment / Refund

(No e-ticket after payment)
I bought 2 tickets from the site but after been told by the page that my transaction was successful, I thought I can shut the page and check my ticket out later but when I came back to my account it wasn't there anymore. There's no any detail or record in my account but my money was deducted. So I thought maybe I could save my ticket details and stuff through my email but there isn't any confirmation email either...
It triggers me a lot that I have to go through my google chrome history to look for the page where it stated my ticket details and luckily I was able to find it.

(Refund)
Like how I mentioned above I bought 2 tickets from the site, the first ticket is working but however the second one isn't. The page was blank when I was trying to print it out and after I refresh the page it stated that my transaction was unsuccessful and KTMB will refund the payment to me. But how?
Please do reach me back with the issues I mentioned above as soon as possible so I can repurchase the ticket again.


Email: [email protected]


customer999 Send email
 
Jul 15, 2017

Train not according to time table

Dear Sir / Madam,

May be you should have revise the train time table, the train either not arrive according to time or just missing in between . Please revise it according what you can in future, so that customer can adjust accordingly.

If you cannot provide train every 20mins then revise to 30mins in your time table

Regards,
Durianmerah Send email
 
Jul 14, 2017

KTM I-CARD STUDENT

Tuan/Puan

Saya ingin kemukakan beberapa soalan
1) Apakah cara membeli tiket ets denganmenggunakan i-kad?
2) Adakah wajib menunjukkan i-kad pd masa membeli tiket untuk mendptkan diskaun 40%?
3) Bolehkah tiket dibeli dr daerah lain dan lps itu dikutip di daerah lain?

Email sy [email protected]
Terima kasih.
Sarazifa Send email
 
Jul 13, 2017

ETS TICKET REFUND!

Dear Sir/Madam,

I have purchased an ETS ticket via KTMB website on 13 July 2017. The bank transaction from Maybank2u to buy ETS ticket from KL Sentral to Alor Setar on 23rd July 2017 wad successful. (Ref. Id: 17071317872936) However, the ticket reservation was unsuccessful . Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 23 July 2017
Departure time: 10:42 am
Train: 9008 - Ets KLSentral - Alor Setar
Coach: ETS Platinum
Seat: C-3A
Amount: RM93
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]

Thank you.
Eliza2020 Send email
 
Jul 11, 2017

ETS Ktmb

The ETS from KL to Butterworth was extremely shacky, noisy and lack of air-condition. It's not worth to spend RM 77 for a platinum ticket for such a poor service!
kchanz Send email
 
Jun 27, 2017

ETS train delayed for about 40 mins

ETS train no: 9309
Date : 27 June 2017
Time depart: 3.30pm

Train should have departed at 3.30pm sharp, but there was no announcement from staffs. Whole Ipoh train station were crowded by people, and no one knows what's happening.

During the journey going back to KL, train has stopped several times without letting passengers know why there's such delay. All the while my experience in taking ETS was good, train depart on time and occasionally train will arrive 5-10 minutes late which it is acceptable. This time it's about 40 minutes & there's no announcement at all. It's such a bad customer service.

I hope that in future at least there's some announcement to let passengers know.
joeyktmservice Send email
 
Jun 25, 2017

Bad timing and not proffesional

KTM schedule are not reliable. Delay without any reason and notification. It supposed to arrive 4.25pm but it only arrived ~5pm. The train speed is slower than a bicycle, and air-con is off. Imagine we are take from the first station till the end station. Original 2 hours journey can reach the destination, now was become more than 3 hours journey. It was already interrupt our original planned scheduled. Pls imagine we are like in a container with less oxygen and sweaty smell.

The train driver was unprofessional. You can see he is exchanged stuff with outsider on during his duty from 2 different station.

Kindly upgrade the service to make our country improve!!! This is really the bad experience i have.

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