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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

juli531 Send email
 
Dec 22, 2016

REQUEST FOR REFUND

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 18 December 2016. However, there was no ticket showed up after successful transaction.

Below are the details of the purchased ticket and transaction:
Ticket date: 2 January 2017
Departure time: 5.54pm
From Bandar Tasik Selatan to Padang Besar
Seat: B-5A

Transaction details:
Reference no.:3814607564
Transaction date: 18 Dec 2016
Transaction time: 10:50:03
Reference ID: 16121810130092
Amount: RM84.00
Bank: Maybank

I called KTMB contact number but nobody answered the call. I also emailed to [email protected] and the same thing happened, nobody replied my email.

Please refund the money to me ASAP as the money has deduceted from my bank account. Please email me ASAP any feedback regarding this matter.
Email: [email protected]

Thank you.

Regards,
Ju Li
Leong Weng Onn Send email
 
Dec 22, 2016

Ventilation Breakdown

Why put on service a komuter coach that has a failed air conditioning?
How unconfortable it is riding in a coach packed with people while no windows are opened for ventilation!
I ride from SP to Alor Setar 30 over minutes. How abt those from bworth to pdg besar ? Imagine the going thru discomfort for over 1 hour?
All sorts of odour !!
This has been a recurring experience !!
YxLee Send email
 
Dec 22, 2016

Request for Refund

Dear Sir/Madam,

I’ve made purchase via E-ticket KTM on 18/12/2016 for 2 tickets( origin and return) from BM to KL sentral. Due to the error transaction problem, I try many time to pay my ticket. In the end, it is successful to make the purchase, the history for purchasing is just for 2 tickets but after I check my bank account summary, it show that I had pay 2 times for my tickets. That mean I had pay for RM120 for twice. I had call for the callcenter from yesterday until now for many times and keep saying busing line service. I also send email for the call center twice and nobody reply my email at all.

I had no and transaction details for another 2 tickets, but I had the account summary.
Please refund for the amount of RM120.00 to me as the payments had been deducted from my Bank Islam account.

Kindly notify me via email once refund is complete.

Email adress: [email protected]
Regards,
Lee Ying Xuan.


Ooi chia ying Send email
 
Dec 21, 2016

Request for REFUND

Dear Sir/Madam,

I've made purchase via KTMB online for KTM service on 20 December 2016 for 5 persons from SEGAMAT to JB SENTRAL.Due to your Internal Data Error, I was charged by the bank about RM104 but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16122019171759


Please refund for the amount of RM104.00 to me as the payments had been deducted from my Maybank account.

Kindly notify me via email once refund is complete.

Email adress: [email protected]


Regards,
Ooi Chia Ying
christine1998 Send email
 
Dec 21, 2016

Request refund

Request for Refund
Request for Refund

Dear Sirs,

I've made purchase via KTMB online for ETS service today.

Due to your Internal Data Error, I was charged by the bank about RM37 but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 169972118591- RM37.00


Please refund for the amount of RM27.00 to me as the payments had been deducted from my Maybank account.

Kindly notify me via email once refund is complete.

Email adress: [email protected]


Regards,
Christine yong

Request refund

adrianaaaaa Send email
 
Dec 21, 2016

Men riding woman coach

I feel so disgusted and uncomfortable with couples that do extra PDA in the woman's coach. They don't just sit there quietly, they do disgusting and weird behaviour that made other passengers uncomfortable. Please, please, please assign a police officer or any officer ALL THE TIME in the woman's coach. So many men using the woman's coach especially the one that can't seem to understand English or Malay language(foreigners). We don't feel safe at all. I'm so dissapointed.
Sarvin Send email
 
Dec 20, 2016

Bad timing & service

KTM comuter is the only mode of public transportation/railway transportation provided to the residence in rawang. As of the klang valley double track project the timing's has been temporarily revised as every 30 min's in the morning for peak hours and 60 min's in the evenings for peak hours and relatively 60 min's for non-peak hours. The project is believed to be completed on the year of 2019. Even before the expansion of the track the timings of KTM wasn't reliable as there are constant delays most of the time. And lately the scenario has became worse. Tho it is for the wellbeing of the public the KTM authorities should as well contemplate on revising the timing's again for peak hours to 15 min's and 45 min's for non-peak hours.
KherKee Send email
 
Dec 18, 2016

No print out available

Hi, I purchased a ticket this morning, I was charged by the bank but there were no any tickets/reference ID/history on your user report. There is none of any purchase history shown in the system after the payment was charged on me !

Thus, i would like to request for the refund.


The ticket which i have made the payment:
From Sungai Petani to KL Sentral
Date: 1/1/2017
Time: 8.44am

Khaw Kher Kee
([email protected])
dskmalagar Send email
 
Dec 18, 2016

Non receipt of confirmed ticket via email

I book a return ticket from KL Central yesterday vide details:

01-Booking time/date :17-12-16/at 17:41-46 hrs.

02-Ref.ID :16121717120451

03-Ticket No. :16000000001613084

Kindly send the above ticket via email as I have already done the payment via CIMB Clicks at the time of booking.

Appreciate an early response to the above subject matter.
Thanks

Deenesh Malgar
veron Send email
 
Dec 17, 2016

Rude staff

As it was my first time boarding the ETS Gold train from Ipoh to KL Sentral on the 15th December at 1pm. I have boarded the train by looking at the alphabets displayed on the floor. Unfortunately I was in coach F instead of A.

There were two staff checking the tickets. One of them who was not pregnant told me off sarcastically by saying " Sekarang you naik tren ke duduk lantai? "

This is clearly unacceptable and rude as she is in the service industry. She should've politely asked me to proceed to the correct cabin.
Imansufina Send email
 
Dec 9, 2016

Delayed

The worst train ride ever! I supposed to reach kl from batu gajah on 2hr30mins but it delayed for about 1hr30mins. At first from the beginning the train was already delayed which it should arrived at 110pm but instead at 130 something only it arrived. And i supposedly should arrived at kl at 325pm but i only reached kl at 5pm. Very poor and bad service. This is not the first time experiencing bad service from ets but this is the worst and I couldn't stand it anymore.
Adeleng Send email
 
Dec 9, 2016

Timing of the ktm

Dear Sir/ Madam,
Greetings, I would like to make a complain on the timing of the ktm. Why does the train takes half hour each slot? The ktm is constantly packed and people will try to squeeze no matter what. This is quite unfortunate for those who can't squeeze themselves in cause there is no available space and they have to wait which is another half and hour. If possible, can the ktm have more time slot so no one have to squeeze?
Carmenlee88 Send email
 
Dec 8, 2016

Request For Refund

Dear sir/madam;

Please be informed that I had purchased one way tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no ticket is shown up in the system. this is the second time that i face this problem. after this i try to call KTM call service center, few days continuous still no operator pick up the call. all busy, busy!!!!

Reservation details:
Origin: IPOH
Destination: KL SENTRAL
Date & Time: 14-12-2016, 0500
Coach: A/9A

Hope the related department will reply soon and i hope i can get my refund back.

Thru Maybank to you, Reference status (16120614602719/3778626951)

Please contact me at 012- 203 0065

Thank you.

Regards,
Ice Lee
clarencelow Send email
 
Dec 6, 2016

REQUEST REFUND

Dear sir/madam;

Please be informed that I had purchased two-way-tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no print out is available in the system.

Details as below:

Passengers: 2 senior citizens
From Ipoh to Kl sentral
Date:28/01/2017
Selected train:9235
Depart time: 8:09
Arrival time: 10:17
Coach label: C
Seat: 7C & 7D


Passengers: 2 senior citizens
From Kl sentral to Ipoh
Date:29/01/2017
Selected train:9304
Depart time: 14:49
Arrival time: 17:10
Coach label: C
Seat: 7C & 7D

Status: Successful
Reference number: 3778504084
Transaction date: 06 Dec 2016 13:40:53
Amount: RM96.00
From Account: 107161904142
Corporation name : Keretapi Tanah Melayu Berhad
Reference ID : 16120613601613

Please refund for the amount of RM96.00 to me as the payments had been deducted from my Maybank account.

Regards
Clarence Low
Email: [email protected]
clarencelow Send email
 
Dec 6, 2016

REQUEST REFUND

Dear sir/madam;

Please be informed that I had purchased two-way-tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no print out is available in the system.

Details as below:

Passengers: 2 senior citizens
From Ipoh to Kl sentral
Date:28/01/2017
Selected train:9235
Depart time: 8:09
Arrival time: 10:17
Coach label: C
Seat: 7C & 7D


Passengers: 2 senior citizens
From Kl sentral to Ipoh
Date:29/01/2017
Selected train:9304
Depart time: 14:49
Arrival time: 17:10
Coach label: C
Seat: 7C & 7D

Attached receipt for your kind reference.
Please refund for the amount of RM96.00 to me as the payments had been deducted from my Maybank account.

Regards
Clarence Low
Email: l[email protected]


cherylneo321 Send email
 
Dec 6, 2016

Request for Refund

Request for Refund

Dear Sirs,

I've made purchase via KTMB online for ETS service today.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120610597390- RM28.00


Please refund for the amount of RM28.00 to me as the payments had been deducted from my Maybank account.

Regards,
Cheryl Neo

Request for Refund Request for Refund

Rachel_Lee0220 Send email
 
Dec 6, 2016

Request for Refund

Dear Sirs,

I've made few purchase via KTMB online for ETS service yesterday.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120509571688 - RM18.00

2)Ref ID: 16120510572566 - RM14.00

3)Ref ID: 16120516576841 - RM18.00

Please refund for the amount of RM50.00 to me as the payments had been deducted from my Maybank account.

Regards,
Rachel Lee
fishiebone Send email
 
Dec 5, 2016

Request refund

Dear Sir/Mdm,

Request refund due to KTMB system error.

I tried to purchase to tickets for 31/01/2017 from Ipoh to KL Sentral for 2 person. After submitting the payment, I was not directed back to KTMB website and got stuck in the payment processing page. I checked for my ticket reservations but none are made, however Hong Leong Bank informed me that payment has been successfully made for RM74.00.

Kindly email me for tickets reservations or refund. Please email me at [email protected] for any solutions regarding this matter.

Hong Leong Bank ref no; 634014960245

Thank you for your time and action.
Timeisprecious Send email
 
Dec 3, 2016

Punctuality

I hope there is a great improvement in your business. However, please be considerated on your customer time and value. Your scheduling management need to be improve significantly and please inform us if any circumstance that cause delay ! Time is precious, i really hope that ktm management can understand the essence of time.
fanthergirro Send email
 
Nov 29, 2016

REQUEST FOR REFUND

To whom it may concern,

Hi.

I am Cecilia. I made a purchase via KTMB online for ETS service from Batu Gajah to Sentral Kuala Lumpur (Return) on 26/11/2016 using credit card.

Payment shows unsuccessful but I was already charged by the bank for RM72.

There are no printouts available and when I check using the Report, it shows both tickets are unsuccessful.

Please refund the money to me as UOB bank has confirmed the puchase is successful.

Name: Cecilia Ling
Email: [email protected]
Reference ID : 16112610481593

Kindly notify me via email once refund is complete.

Thank you.
shahrita Send email
 
Nov 29, 2016

Surau wanita

Surau wanita di buka pada awal pagi. Untuk kami yang mengambil tren pertama @ 6.08am adalah sukar utk melakukan solat subuh kerana staff KTM tidak membuka pintu surau wanita..Kadangkala surau tersebut digunakan sebagai VIP room utk staff mandi..
Perkara ini telah berlanjutan untuk beberapa bulan..Penumpang wanita ada yg terpaksa bersolat di jejantas.. Kerjasama dari pihak KTM amatlah dihargai untuk surau dibuka sebelum 6 pagi.

Pls revert on the action taken to [email protected]
Pp0915 Send email
 
Nov 28, 2016

20% on the Komuter Link card

Hi,
I have been told by the KTM KL sentral counter staff that the komuter link card will provide us the 20% as compared with cash paid token. However, the charge for the fare is the same as touch n go card. And it is not 20%.

FOR EXAMPLE,
Kajang - KL Sentral (one way)

Token RM 4.20
TouchNGo RM 3.70

IF RM 4.20 less 20% should be equal to RM 3.40 but the amount been charged now is RM 3.70.

So, can I know why did the information given by KTM is 20%?
mimi_teong Send email
 
Nov 21, 2016

No Ticket Printed After Successful Transaction Online

Request for refund
Dear sir or madam,


I made a purchase via KTMB online for ETS service from Ipoh to Sentral Kuala Lumpur for 2 person(an adult and a child) on 21 Nov 2016.
Payment transaction shows successful and I was being charged by the bank for RM 61.
However, no printout is available.
There is no transaction history found in the main page and it shown data is not found when I searched using reference ID given in the payment.
Can i just board the train without the ticket printout by showing the reference ID??
If not, please refund back the money to me as the money has been deducted from the bank account.



Below are the bank ref of proof of payment for your reference and refund.

Online Ticketing
Status: Successful
Reference no.: 3722787570
Transaction date: 21 Nov 2016
Transaction time: 13:41:32
Corporation name: Keretapi Tanah Melayu Berhad
Reference ID: 16112113433989
Amount: RM61.00


Please email me as soon as possible for any feedback regarding to this matter.
Email:[email protected]

Thank you.
Keongyy Send email
 
Nov 21, 2016

Speed of train

I was wonder, why is the train change to low speed in a sudden, and stop in a sudden(heard the engine restart again) and the train start move again, if there are other train is coming which is fine and understanding, unfortunately the train just stop without reason, can't KTM be more professional? If the worker who rely on the train, I believe it was a huge challenging every starting morning!

The train arrival time is always unpredictable! We hardly estimate and manage our time! I even tried going to the same place starting at 8am, but reaching in different time, what a joke.

Thank you and please have some changes!
Yan Send email
 
Nov 19, 2016

Ktmb terbrau shuttle services

Dear Sir,

I would like to feed back for ktmb Terbau shuttle service
Was terminated to online purchase start from 01/12/2016. It is really inconvenient for us, now a day custom very jam, and your only allow one day before than can buy ticket, by the time end work reach ktmb counter to purchase maybe is already been sold out if really make our life difficult. we really appreciate if your can fix the problem soonest. Hope to heard the good
news from your soonest.

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