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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

clarencelow Send email
 
Dec 6, 2016

REQUEST REFUND

Dear sir/madam;

Please be informed that I had purchased two-way-tickets via intranet (www.ktmb.com.my/e-ticket/Main.aspx#home) but no print out is available in the system.

Details as below:

Passengers: 2 senior citizens
From Ipoh to Kl sentral
Date:28/01/2017
Selected train:9235
Depart time: 8:09
Arrival time: 10:17
Coach label: C
Seat: 7C & 7D


Passengers: 2 senior citizens
From Kl sentral to Ipoh
Date:29/01/2017
Selected train:9304
Depart time: 14:49
Arrival time: 17:10
Coach label: C
Seat: 7C & 7D

Attached receipt for your kind reference.
Please refund for the amount of RM96.00 to me as the payments had been deducted from my Maybank account.

Regards
Clarence Low
Email: lchianw1984@gmail.com


cherylneo321 Send email
 
Dec 6, 2016

Request for Refund

Request for Refund

Dear Sirs,

I've made purchase via KTMB online for ETS service today.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120610597390- RM28.00


Please refund for the amount of RM28.00 to me as the payments had been deducted from my Maybank account.

Regards,
Cheryl Neo

Request for Refund Request for Refund

Rachel_Lee0220 Send email
 
Dec 6, 2016

Request for Refund

Dear Sirs,

I've made few purchase via KTMB online for ETS service yesterday.

Due to your Internal Data Error, I was charged by the bank thrice but there were no any tickets/reference ID/history on your user report.

The payment details and your Ref ID which have been charged and shown via Maybank2u but no printouts available as below:-

1) Ref ID: 16120509571688 - RM18.00

2)Ref ID: 16120510572566 - RM14.00

3)Ref ID: 16120516576841 - RM18.00

Please refund for the amount of RM50.00 to me as the payments had been deducted from my Maybank account.

Regards,
Rachel Lee
fishiebone Send email
 
Dec 5, 2016

Request refund

Dear Sir/Mdm,

Request refund due to KTMB system error.

I tried to purchase to tickets for 31/01/2017 from Ipoh to KL Sentral for 2 person. After submitting the payment, I was not directed back to KTMB website and got stuck in the payment processing page. I checked for my ticket reservations but none are made, however Hong Leong Bank informed me that payment has been successfully made for RM74.00.

Kindly email me for tickets reservations or refund. Please email me at weisiem20@gmail.com for any solutions regarding this matter.

Hong Leong Bank ref no; 634014960245

Thank you for your time and action.
Timeisprecious Send email
 
Dec 3, 2016

Punctuality

I hope there is a great improvement in your business. However, please be considerated on your customer time and value. Your scheduling management need to be improve significantly and please inform us if any circumstance that cause delay ! Time is precious, i really hope that ktm management can understand the essence of time.
fanthergirro Send email
 
Nov 29, 2016

REQUEST FOR REFUND

To whom it may concern,

Hi.

I am Cecilia. I made a purchase via KTMB online for ETS service from Batu Gajah to Sentral Kuala Lumpur (Return) on 26/11/2016 using credit card.

Payment shows unsuccessful but I was already charged by the bank for RM72.

There are no printouts available and when I check using the Report, it shows both tickets are unsuccessful.

Please refund the money to me as UOB bank has confirmed the puchase is successful.

Name: Cecilia Ling
Email: cecilia_fanthergirro@yaho.com
Reference ID : 16112610481593

Kindly notify me via email once refund is complete.

Thank you.
shahrita Send email
 
Nov 29, 2016

Surau wanita

Surau wanita di buka pada awal pagi. Untuk kami yang mengambil tren pertama @ 6.08am adalah sukar utk melakukan solat subuh kerana staff KTM tidak membuka pintu surau wanita..Kadangkala surau tersebut digunakan sebagai VIP room utk staff mandi..
Perkara ini telah berlanjutan untuk beberapa bulan..Penumpang wanita ada yg terpaksa bersolat di jejantas.. Kerjasama dari pihak KTM amatlah dihargai untuk surau dibuka sebelum 6 pagi.

Pls revert on the action taken to eeta18@yahoo.com
Pp0915 Send email
 
Nov 28, 2016

20% on the Komuter Link card

Hi,
I have been told by the KTM KL sentral counter staff that the komuter link card will provide us the 20% as compared with cash paid token. However, the charge for the fare is the same as touch n go card. And it is not 20%.

FOR EXAMPLE,
Kajang - KL Sentral (one way)

Token RM 4.20
TouchNGo RM 3.70

IF RM 4.20 less 20% should be equal to RM 3.40 but the amount been charged now is RM 3.70.

So, can I know why did the information given by KTM is 20%?
mimi_teong Send email
 
Nov 21, 2016

No Ticket Printed After Successful Transaction Online

Request for refund
Dear sir or madam,


I made a purchase via KTMB online for ETS service from Ipoh to Sentral Kuala Lumpur for 2 person(an adult and a child) on 21 Nov 2016.
Payment transaction shows successful and I was being charged by the bank for RM 61.
However, no printout is available.
There is no transaction history found in the main page and it shown data is not found when I searched using reference ID given in the payment.
Can i just board the train without the ticket printout by showing the reference ID??
If not, please refund back the money to me as the money has been deducted from the bank account.



Below are the bank ref of proof of payment for your reference and refund.

Online Ticketing
Status: Successful
Reference no.: 3722787570
Transaction date: 21 Nov 2016
Transaction time: 13:41:32
Corporation name: Keretapi Tanah Melayu Berhad
Reference ID: 16112113433989
Amount: RM61.00


Please email me as soon as possible for any feedback regarding to this matter.
Email:teongmeemee@yahoo.com

Thank you.
Keongyy Send email
 
Nov 21, 2016

Speed of train

I was wonder, why is the train change to low speed in a sudden, and stop in a sudden(heard the engine restart again) and the train start move again, if there are other train is coming which is fine and understanding, unfortunately the train just stop without reason, can't KTM be more professional? If the worker who rely on the train, I believe it was a huge challenging every starting morning!

The train arrival time is always unpredictable! We hardly estimate and manage our time! I even tried going to the same place starting at 8am, but reaching in different time, what a joke.

Thank you and please have some changes!
Yan Send email
 
Nov 19, 2016

Ktmb terbrau shuttle services

Dear Sir,

I would like to feed back for ktmb Terbau shuttle service
Was terminated to online purchase start from 01/12/2016. It is really inconvenient for us, now a day custom very jam, and your only allow one day before than can buy ticket, by the time end work reach ktmb counter to purchase maybe is already been sold out if really make our life difficult. we really appreciate if your can fix the problem soonest. Hope to heard the good
news from your soonest.
limkm Send email
 
Nov 4, 2016

Request to refund

Dear Sirs,

I made a purchase via KTMB online for ETS service from sentral kuala lumpur to ipoh on 23/12/2016.
Payment transaction shows unsuccessful due to Internal Data Error but I was already charged by the bank for RM 37.
There are no tickets/reference ID/history to the first tickets that I have purchased, nor any printouts available but few round of searching up and down, at last found it which it fall under unsuccessful report.

Please refund back the money to me as PB has confirmed the purchases are successful. Please refer to the attachment of screenshot.

Name: Lim KM
Email: bluefox_sg@yahoo.com.sg
Origin: sentral kuala lumpur
Destination: ipoh
Reference id: 16110114250865

Please email me back at bluefox_sg@yahoo.com.sg once the refund is made.

I also email to callcentre@ktmb.com.my but there always nobody reply the email that i sent.

Please refund the money to me ASAP as the payment has been deducted from my bank account on 03 Nov 2016.

Regards,
Lim KM

Request to refund Request to refund

Rachel_Lee0220 Send email
 
Nov 1, 2016

Request for Refund

Dear Sirs,

I made a purchase via KTMB online for ETS service from JB Sentral to Singapore Woodlands CIQ on 20 Oct 2016.

Payment transaction shows successful and I was being charged by the bank for RM7. However, no printout is available. There is no transaction history found in the main page and it shown data is not found when I searched using reference ID given in the payment.

Below are the bank ref of proof of payment for your reference and refund.

Online Ticketing
Status: Successful
Reference no.: 3623803500
Transaction date: 20 Oct 2016
Transaction time: 09:20
Corporation name: Keretapi Tanah Melayu Berhad
Reference ID: 16102009089312
Amount: RM7.00

I also email to callcentre@ktmb.com.my but there always nobody reply the email that i sent.

Please refund the money to me ASAP as the payment has been deducted from my bank account on 20 Oct 2016.

Regards,
Rachel Lee
Lby Send email
 
Oct 31, 2016

KTM are too slow

Why is the train come only 1 time in about 45 minutes? Some people only late 2 minutes then have to wait 45 minutes for the next train.
limjiaxin97 Send email
 
Oct 31, 2016

Request for refund online ticket

Dear Sir/Madam,

My name is Lim Jia Xin. I made a purchase via KTMB online for ETS service from Sentral Kuala Lumpur to Parit Buntar on night 28/10/2016.
However there are no tickets/reference ID/history to ticket that I have purchased, nor any printouts available.
Thinking that this is a mistake, I tried another two time purchase the next day 29/10/2016 morning and I faced the same condition again. This means that I have tried 3 times to purchase but everytime I failed to purchase.
There are no tickets/reference ID/history to the tickets that I have purchased, nor any printouts available.
So I checked my public bank account online and it showed that the three of the transaction were successful (3*RM39). I was being charged by the bank by RM117. There is no transaction history found in the main page. Please refund back the money to me as the money has been deducted from the bank account.
Please email me as soon as possible once payment is refunded.

Name: Lim Jia Xin
Email: limjiaxin97@gmail.com
Account no. : 6358671208 (Public Bank)
Ticket info
Origin: Sentral Kuala Lumpur
Destination: Parit Buntar
Date: 4/11/2016
Price: 3*RM39 =RM117
* KTMB I­CARD STUDENT

Kindly send me an email regarding to this matter. Thank you.
Trustme Send email
 
Oct 31, 2016

Frequency of train to klang

How come the train from kl sentral to klang comes every 30 minutes or so in the morning (7.50 am from7.20am)? Train from klang to kl came by 3 times before the train from kl to klang come, please at least make it more often/ increase the frequency during those peak hours not just for klang to kl but also include those from klang as well. And furthermore, your train conductor purposely drive slow for no reason, maybe playing phone. Please be more professional
hailey Send email
 
Oct 22, 2016

Request for refund

Dear sir or madam,


I made a purchase via KTMB online for ETS service from Kampar to Sentral Kuala Lumpur on 22 Oct 2016.
Payment transaction shows successful and I was being charged by the bank for RM 24.
However, no printout is available.
There is no transaction history found in the main page and it shown data is not found when I searched using reference ID given in the payment.
Please refund back the money to me as the money has been deducted from the bank account.
I have also sent an email to the callcenter@ktmb.com.my


Below are the bank ref of proof of payment for your reference and refund.

Online Ticketing
Status: Successful
Reference no.: 3631267517
Transaction date: 22 Oct 2016
Transaction time: 13:12:03
Corporation name: Keretapi Tanah Melayu Berhad
Reference ID: 16102201120914
Amount: RM24.00


Please email me as soon as possible for any feedback regarding to this matter.
Thank you.
Puapeichern Send email
 
Oct 21, 2016

The new ticketing system

How come the token can only have single journey?This is troubling those people who travel every single day.It suppose to have a two way token system for the new ticketing system or else let people to purchase the return token once they reach the station.Please improve this new system,It is not convenience at all
yang0815 Send email
 
Oct 20, 2016

Request Refund Error Transaction

I have made a one way KTM ticket reservation via KTMB E-ticket system on 02-10-2016 at morning.
Reservation details:
1. Origin: BUKIT MERTAJAM
Destination: KL SENTRAL
Date & Time: 08-10-2016 06:38
Train no:9235
Coach: ETS-GOLD

The UOB Online Banking showed that payment successful but KTM E-ticket system show transaction UNSUCCESSFUL and I didn’t get any reference no or ticket no for this transaction in KTM E-ticket system.

Kindly refund a total amount of RM120.00 to me.
Reference ID: 16100209142493
Its has been more than 7 workings day.PLEASE DO IT EFFICIENTLY.
Please inform me once payment refund.
My email is yang_0427@hotmail.com
Yaw Kam Send email
 
Oct 19, 2016

Request refund or provide ticket id

Dear Sir/Madam

I have purchased on-line ets train tickets for 2 person of which transaction is successful. However after payment is through via PBB and when I wanted to print the tickets, it says internal server error and I am unable to even get the tickets ID.

I hope the station can provide a refund of the payments made or provide me with the ticket ID number.

The details are as follows:

Date of departure: 22/10/2016
Train : EG9304
Time: 14.45
Coach: D
Amount paid :rm61

Please email me at wkh1001@gmail.com.

Thank you.
Defiantgti Send email
 
Oct 19, 2016

Very rude

The train is always late, especially after peak hour. Ticket is expensive. Worst of all, the staff have no regards for the comuter, very rude attitude.
reginachong Send email
 
Oct 17, 2016

Refund Online Ticket !!

1) Reference Number : 16101708031225
Amount Refund : RM61.00
Destination : KL - IPOH
Date : 18/10/2016
Time : 14.49


2) Reference Number : A0691821 - Cancellation Receipt
Amount Refund : RM93.00
Destination : Taiping - KL
Date : 29/5/2016
Time : 14:25
Tharenee Send email
 
Oct 14, 2016

Poor service at KTM ARAU, PERLIS

Sir / Madam :

Good evening. First of all I have few questions to ask the authorities since I don't have enough knowledge about KTM services.
1. How many counters should be opened for the customers?
2. Are KTM tickets and ETS tickets should be sold in a different counters?
3. Is there any information counters offered at each and every KTM stations?

Sir / Madam :
For your information I am student from a local university. KTM is the only transportation that are used by most of the students in Perlis. Today ( Thursday ) 13 th October 2016 at about 4:20 pm I reached Arau KTM station. There were only one counter was opened. There were only about 8 people at the counter including myself. There was a train to Butterworth at about 4:44 pm and I was waiting in the line for my turn. From the beginning, the line was moving very slow. A couple was standing in front of me and it was their turn. The couples wanted to buy ETS ticket to KL central and they were doing survey at the counter. The person in-charge (woman) she started to explain about ETS service and it took almost 15 minutes to complete their transactions and everyone in the line have to wait. While the couples discussion about the ETS ticket , a girl asked for a ticket from the person in-charge at the counter. That person in-charge said she can't sell the ticket to the girl since it's already 4:40 pm. and she can't make it in a very rude manner. She also said that she is handling another customer ( the couples). Because of the poor service at the counter I missed the 4:44 pm train and I have to wait for an hour for another train to Butterworth.

As a citizen of Malaysia everyone have all the rights to get a good service. Sir/ Madam Today I'm bringing this matter to you so that you and the authorities can take some effective actions to prevent this kind of problems in the future. Since Arau is very near to Thailand, many foreigners will be travelling by KTM and imagine if this kind of problems occur. It could bring down our countries prestige. Hope to hear from you soon. Thank you very much

From a citizen of Malaysia
yahlic Send email
 
Oct 14, 2016

Request refund

Dear Sir or Madam,

Request Refund Due to KTMB System Error

I made a KTM ticket reservation via KTMB E-ticket system for ETS service on 13/10/2016 (Thursday) at 4.43pm to book the ticket from kampar to KL sentral for dates 18/10/2016.

My citibank show payment successful and charge RM34 to my credit card, but KTM E-ticket system show transaction unsuccessful.

There are no tickets/reference ID/history to the tickets that I have purchased, nor any printouts available.

Kindly please revert the charges. My email is ylchuah2@yahoo.com


Thank you.
hasridz16 Send email
 
Oct 13, 2016

Request Refund due to KTM System error

Dear Sir or Madam,

Request Refund Due to KTMB System Error

I made a KTM ticket reservation via KTMB E-ticket system for ETS service on 13/10/2016 (Thursday) at 4:02am to book the one way ticket from Sentral Kuala Lumpur to Bukit Mertajam for date 14/10/2016.

The Maybank (Reference Number 3606570592) debit card show payment successful for the amount RM124, but KTM E-ticket system show Internal system error.

There are no tickets/reference ID/history to the tickets that I have purchased, nor any printouts available.

Kindly please refund for the amount RM124 to me as Maybank has approved the payment.

Please email me once the refund is make. My email is amirdue@gmail.com


Thank you.

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