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KTM Komuter


Consumer complaints and reviews about KTM Komuter

frankiechu Send email
Jun 24, 2014

Security and Surveillance in KTM Station

To Whom it may concern:
I would like to bring to your attention in regards to the above, and would appreciate the management of KTM to really look into the security and safety of the public and passengers using this services.
My concern in highlighting the seriousness of the security and surveillance in all stations based on 2 incidents happened recently in Kepong. A female passenger was harassed and intimidated by a men who is loitering in the station and is believed to be in his unsound state of mind. Both incidents happened in KEPONG Station. He will wait and approach his pray which is alone, especially female passenger during the late evening time (approximately 6:30pm-7:00pm) daily, even in the station itself.
My question is why there is no security personnel on duty to monitor and the management allows him to be there loitering.
For the safety of the public, we would be much grateful and pledge the management to act immediately before someone get hurt.
hell! Send email
Feb 16, 2014

bad service

Yet, I know Rasa is a rural place, but how come the ticket seller is always not in place and sleep when his working time? The most terrible service i have seen! i dont know why the ticket seller is not here today, and i have to use the vending machine to buy ticket, too bad tge machine cannot receive new money, but i don't know why! i have to change the money from the cleaner, when i ask her to be faster, and look, the train is going! then, i get scolded by the cleaner! what type of this kind of service? i pay but i get scold by your people too?!!
Ace79 Send email
Feb 11, 2014


Checked on ktmb website still got ticket KL to JB available but after went to ticket counter was told all ticket sold out WTH!? the ticket counter staff also not friedly no smiles, rude tone voice..same old thing...
raychin2 Send email
Apr 1, 2013


I would like to complain the timeliness of KTMB. Its been few weeks continuously train did not arrive the destination or boarded in time. Train boarded from KL Sentral (11pm) to Woodlands estimated time arrival is at 630am. However it's hard to imagine that the train services provided by KTMB arrived at Woodlands at 830am, which is 2 hours delay. UNBELIEVABLE for a developing country like Malaysia. Something has to be done or it's going to cause KTMB great and it's a total humiliation to our tourism industry.
mohsen Send email
Mar 9, 2013

KTM Time

KTM its worth public transport ever ... i am not Malaysian but last 3 months i never see.n good service train. always coming late some time has to wait for more than 40 minute . LRT much more better than KTM. you are so bad its awful service. take 20 sent or 50 sents more but give good service! every 10 minute ..... not every 45 minute
Irene Lee Ai Lian Send email
Feb 23, 2012

Awful service

time ktm is always delay, effect the citizen rush time went to work and school...we pay the money but not get a good service such as not air-cod and not good management of time . this situation can effect the customer "pangsan". if the customer have asthma or anaermia, their wil pass away . this reason can happen because not air-cod and add with many customer in the train epiacially full... In addition, if the time was delay 5minutes, still looks just okay, but the time delay about 10minutes until 30 minutes, what the mood of customer think !!! please lah, , , i hope the ministry of transport can upgrade transport service ktm just like LRT ...
Ssnl Send email
Feb 23, 2012

platform at tmn seputeh

Complaint the train station at taman seputeh where THE PLATFORM to KL RAWANG direction :
THE 'GR AP 'between the platform and train is horrible, there is a big 'grap ' or a distance in between when train stop at platform, ,
THERE is MORE THAN A FEET i think!!! MY few Japanese so shocked and laugh AT THIS NOT TO STANDARD PLATFORM <make a shame to be malaysian!!!
PLS INVEST and UPGRADE the Platform before anything can happened.
Ita Gembol Send email
Feb 23, 2012

platform at tmn seputeh

saya penguna harian untuk berkerja setiap hari dari seremban senawang ke k.l sentral.ingin meluahkan ketidak puashati perhikmatan ktm kemuter sering kali lambat tidak menepati jadual pejalanan.di sini saya rasa amat kecewa sebagai pengguna kemuter harian kerana sering lambat dan masalah kerosakan apabila soalan di ajukan kepada pihak kakitangan ktm sendiri.kerana perhikmatan ktm yang tidak memuaskan hampir sahaja saya di buang kerja.kerana pihak ktm yang sering tidak bertangung jawap atas perhikmatan yang di berikan.perkara ini perlulah kemuter ktm memandang serius kerana sebab perhikmatan anda sangat menjejaskan kehidupan harian pengguna yang berkerja.anda perlu berubah menjadi perhikmatan yang lebih baik di mata pengguna.harap tindakan perlu pihak anda mulakan tahun ini
Send email
Feb 23, 2012

Awful service

It's all the bad remarks that you can give to an organization; no efficiency, no protocols, no professionalism and of course with an outstanding remark of an Awful Public Transportation service. At least 6 times a day, the train is late, at least 10 times a week you're stranded in the middle of your journey... it's always "we're sorry for the inconvenience" tone with KTMB. All their sorry's are being washed down the sewer. Something has to be done or it's going to cause KTMB great and it's a total humiliation to our tourism industry.

Wake up KTMB, wake UP!!!
Justice4balls Send email
Feb 23, 2012

Awful service


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