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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

Leest Send email
 
Jul 30, 2015

Priority zone for pregnancy lady being accupied by inconsiderate people

I'm a 6 months pregnant woman. Do I have the right to request those people who occupied the priority zone to let me have seat? Very sad to tell that Malaysians are very selfish n inconsiderate. Its a painful one hour ride for me to stand.
abhishekdon Send email
 
Jul 9, 2015

missing problem

my bike is ktm duke 200 . I have given my bike for repair 5 times but my bike has not yet repaired. it has missing problems while running and ktm mechanics have changed my fuel pump fuel injector everything n they are not taking me seriously and I am facing so much problems because of my bike. they are not responsing well. they kept my bike for 12 days but it is not working goof yet.
Nuno Almeida Send email
 
Mar 19, 2015

Superduke R

My name is Nuno Almeida , I'm from Portugal and I have a KTM SUPERDUKE R 2010 model , the motorcycle its original but with 3500km (April 2014) began with engine failures in low revs and always hung up on idle with the error "engine coil cylinder" then I took the motorcycle for “Caismotor” KTM official agent in Lisbon where they diagnostic a ECU problem so they assembly a new ECU and with this change failed to give errors but the motorcycle still do the same and continues to have engine failures bellow 2500rpm and idle off (August 2014) and more three months pass and they “Caismotor” now change the two Engine Coils and Increase fuel pump pressure but the problem returns and now still have the engine failures when is warming up until I ride 2 or 3 Kilometers and them when I stop the Idle is 3000 Rpm so I took again the motorcycle to “Caismotor” (December 2014) and now they test a new Engine Temperature sensor, a new complete Main Harness and a new complete Injection body but no luck so in this moment they took the motorcycle to “Jetmar” the Portuguese KTM importer, one more month pass and no changes. I hereby ask for your assistance, already passed almost one complete year and I have also spent a lot of money without being able to repair a bike that is practically new and I repeat this motorcycle is all original and it´s not understandable a KTM SUPERDUKE R have these problems with so few kilometers and age, thank you and I appreciate your help as your loyal customer, the motorcycle still is in your agent “Jetmar”.


My Best Regards
Nuno Almeida
alheah85 Send email
 
Nov 13, 2014

provide inaccuracy info

I would like buy the train ticket from Bukit Mertajam to Hua Hin, however I had go the Bukit Mertajam station ask for more info. The counter casher told me the ticket open sales before 30 days of departure at time 1pm. When the days coming I go to the station again at around 10am(cause I over there and try to check again), the ticket already sold out. Very disappoint about the service, just a general info also will provide inaccuracy, its will make the passenger perplex on their plan, as me already done booking the transport and accommodation there.
wtfktm Send email
 
Oct 14, 2014

ktmb

The ktm from kelana jaya to batu caves always late and always have all sort of problems! I wonder how could this be happening. This is such a fail transport service. I wonder if a change of staff in managementlevel as they lack of abilities to manage this. This is the worst transport service ever
epul Send email
 
Sep 5, 2014

Kerani Kaunter Tak Mesra Pengguna Dan Tidak Ada Suara

Saya sebagai salah seorang pengguna Komuter dari Tanjong Malim ke destinasi yang lain ingin memberitahu bahawa kerani tiket di sini tidak mesra pengguna dan sombong.Sepatutnya pihak KTMB lebih peka lagi perilaku pekerja-pekerja.Sebagai pengguna kita bayar harga tiket dan bukan percuma.Khidmat pelanggan memang gagal dan mereka harus ingat duit gaji mereka datang dari siapa kalau tidak dari pelanggan.Janganlah terlalu angkuh dan sombong.Kalau duduk di kaunter dengan muka masam dan bisu baik tak payah jaga kaunter.Saya sebagai pengguna pun naik menyampah bila ada pekerja yang tidah tahu berbudi bahasa.Saya syorkan pihak KTMB supaya melatih balik pekerja di kaunter tiket supaya mesra pengguna.
frankiechu Send email
 
Jul 10, 2014

Security and Surveillance in KTM Station

To Whom it may concern:
This is a follow up of the above subject of complaint and would appreciates the KTM management to act immediately and take it seriuously as the men who is loitering in the station and is believed to be in his unsound state of mind still exist every now and then in KEPONG Station looking for his victim.
Hence, we would be grateful if the management could have some preventive measures or to deter this.
IF this message, in the event that it could not reached to the management, we have no choice but to bring it to higher level.
frankiechu Send email
 
Jun 24, 2014

Security and Surveillance in KTM Station

To Whom it may concern:
I would like to bring to your attention in regards to the above, and would appreciate the management of KTM to really look into the security and safety of the public and passengers using this services.
My concern in highlighting the seriousness of the security and surveillance in all stations based on 2 incidents happened recently in Kepong. A female passenger was harassed and intimidated by a men who is loitering in the station and is believed to be in his unsound state of mind. Both incidents happened in KEPONG Station. He will wait and approach his pray which is alone, especially female passenger during the late evening time (approximately 6:30pm-7:00pm) daily, even in the station itself.
My question is why there is no security personnel on duty to monitor and the management allows him to be there loitering.
For the safety of the public, we would be much grateful and pledge the management to act immediately before someone get hurt.
hell! Send email
 
Feb 16, 2014

bad service

Yet, I know Rasa is a rural place, but how come the ticket seller is always not in place and sleep when his working time? The most terrible service i have seen! i dont know why the ticket seller is not here today, and i have to use the vending machine to buy ticket, too bad tge machine cannot receive new money, but i don't know why! i have to change the money from the cleaner, when i ask her to be faster, and look, the train is going! then, i get scolded by the cleaner! what type of this kind of service? i pay but i get scold by your people too?!!
Ace79 Send email
 
Feb 11, 2014

TIDAK MESRA PELANGGAN

Checked on ktmb website still got ticket KL to JB available but after went to ticket counter was told all ticket sold out WTH!? the ticket counter staff also not friedly no smiles, rude tone voice..same old thing...
raychin2 Send email
 
Apr 1, 2013

KTMB

I would like to complain the timeliness of KTMB. Its been few weeks continuously train did not arrive the destination or boarded in time. Train boarded from KL Sentral (11pm) to Woodlands estimated time arrival is at 630am. However it's hard to imagine that the train services provided by KTMB arrived at Woodlands at 830am, which is 2 hours delay. UNBELIEVABLE for a developing country like Malaysia. Something has to be done or it's going to cause KTMB great and it's a total humiliation to our tourism industry.
mohsen Send email
 
Mar 9, 2013

KTM Time

KTM its worth public transport ever ... i am not Malaysian but last 3 months i never see.n good service train. always coming late some time has to wait for more than 40 minute . LRT much more better than KTM. you are so bad its awful service. take 20 sent or 50 sents more but give good service! every 10 minute ..... not every 45 minute
Irene Lee Ai Lian Send email
 
Feb 23, 2012

Awful service

time ktm is always delay, effect the citizen rush time went to work and school...we pay the money but not get a good service such as not air-cod and not good management of time . this situation can effect the customer "pangsan". if the customer have asthma or anaermia, their wil pass away . this reason can happen because not air-cod and add with many customer in the train epiacially full... In addition, if the time was delay 5minutes, still looks just okay, but the time delay about 10minutes until 30 minutes, what the mood of customer think !!! please lah, , , i hope the ministry of transport can upgrade transport service ktm just like LRT ...
Ssnl Send email
 
Feb 23, 2012

platform at tmn seputeh

Complaint the train station at taman seputeh where THE PLATFORM to KL RAWANG direction :
THE 'GR AP 'between the platform and train is horrible, there is a big 'grap ' or a distance in between when train stop at platform, ,
THERE is MORE THAN A FEET i think!!! MY few Japanese so shocked and laugh AT THIS NOT TO STANDARD PLATFORM <make a shame to be malaysian!!!
I just wondering WHAT STANDARD IS THIS AND DO YOU KNOW HOW DANGEROUS TO the PASSAGERS!!
PLS INVEST and UPGRADE the Platform before anything can happened.
Ita Gembol Send email
 
Feb 23, 2012

platform at tmn seputeh

saya penguna harian untuk berkerja setiap hari dari seremban senawang ke k.l sentral.ingin meluahkan ketidak puashati perhikmatan ktm kemuter sering kali lambat tidak menepati jadual pejalanan.di sini saya rasa amat kecewa sebagai pengguna kemuter harian kerana sering lambat dan masalah kerosakan apabila soalan di ajukan kepada pihak kakitangan ktm sendiri.kerana perhikmatan ktm yang tidak memuaskan hampir sahaja saya di buang kerja.kerana pihak ktm yang sering tidak bertangung jawap atas perhikmatan yang di berikan.perkara ini perlulah kemuter ktm memandang serius kerana sebab perhikmatan anda sangat menjejaskan kehidupan harian pengguna yang berkerja.anda perlu berubah menjadi perhikmatan yang lebih baik di mata pengguna.harap tindakan perlu pihak anda mulakan tahun ini
Send email
 
Feb 23, 2012

Awful service

It's all the bad remarks that you can give to an organization; no efficiency, no protocols, no professionalism and of course with an outstanding remark of an Awful Public Transportation service. At least 6 times a day, the train is late, at least 10 times a week you're stranded in the middle of your journey... it's always "we're sorry for the inconvenience" tone with KTMB. All their sorry's are being washed down the sewer. Something has to be done or it's going to cause KTMB great and it's a total humiliation to our tourism industry.

Wake up KTMB, wake UP!!!
Justice4balls Send email
 
Feb 23, 2012

Awful service

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