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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

sk73 Send email
 
Apr 18, 2016

delay

im just frustrated and disappointed with ktm services. today was the worst.
please find a solution .... the services is getting worst despite of the price hike....
waiwai881124 Send email
 
Apr 18, 2016

THE TRAIN IS NOT ON TIME

Hey KTM can you please be punctual on time??!!! we almost lost job due with you stupid service!!!!!
Annoyed user Send email
 
Apr 18, 2016

KTM Teruk sial

Hari ini saya pergi ke ktm untuk ke sekolah. Tetapi saya tunggu di satu stesen SELAMA SATU JAM!!!! APA MAKNA SEMUA KEBODOHAN INI, HA? SAYA TELAH LAMBAT UNTUK PEPERIKSAAN YANG PENTING, AND INI AKAN MENYEBABKAN SAYA UNTUK HILANG BIASISWA SAYA!!!!! SAYA BENCI SANGAT KTM, BRO! SAYA SUDAH LAMBAT BRO! SAYA INGAT KTM BAGUS, BRO!! BRO TOLONG SAYA BRO, BRO SAYA SANGAT MARAH BRO... INI KTM SANGAT TERUK, BRO. SAYA BENCI NI, BRO. KTM APALAH, KAMPUNG TUNGGU ME, BUKAN ME TUNGGU KAMPUNG MEH? AIYOYOYOYOYOYO BRO
Annoyed user Send email
 
Apr 18, 2016

KTM Service is atrocious

I have been a regular user of the horrible service that is the ktm, and today was the worst instance ever. The train stopped for a grand total of ONE HOUR, when we were just one stop from the destination. HOW LONG DOES IT TAKE FOR ONE BLASTED TRAIN TO MOVE ONE BLASTED STOP? KTM SERVICE IS HORRENDOUS. THE ONLY REASON I TAKE IT IS BECAUSE THERE IS NOTHING ELSE TO TAKE. I DEMAND AN EXPLAINATION FOR THIS NONSENSE, AND I WANT COMPENSATION. NOW. I PAY EXORBITANT PRICES FOR A TERRIBLE SERVICE, AND HAVE TO WAIT FOR IDIOTIC AMOUNT OF HOURS, WHAT NONSENSE IS THIS!!!? YOU SHOULS BE ASHAMED OF YOURSELVES.
Miss shima Send email
 
Apr 3, 2016

Ktm kepong sentral

Hi i'm one of a regular customer that using ktmb senandung langkawi or now already changed to express peninsular services.. Last night 2/4/16 i went to kepong central counter to purchased 2/5/16 ticket as i know and always do to buy the ticket one month in advanced.. The staff said only 1/5 ticket sale 2/5 not sale yet then i tell him i already checked at online e ticket 2/5 already sale and ask him nicely is it only for online can buy? He rudely answer me then go buy online lah.. I'm so dissapointed i'm always buy ticket at the counter because more convenience for me.. And if one month advance ticket only can buy online he should inform me nicely.. This staff should attend customer services courses and learn how to smile.. He should be trained well manners too.. Hope ktmb will take any action to this staff.. Thank you in advances..
Dave29 Send email
 
Mar 27, 2016

Padang Besar - KL Sentralis ETS

Hi, I'm regular user of Padang Besar - KL Sentral ETS service, almost every weekend I'm using it to travel between Sungai Petani and Tanjung Malim, but the issue is, how come this ETS train do not stop in some of the important stations such as Rawang and Kepong. I'm staying in Rawang and it is so much of a hassle to get down at Tanjung Malim and hop into another train to reach Rawang. Same happens when I'm traveling back to Sungai Petani, I got to take a train to Tanjung Malin and wait for the same ETS which actually passes by Rawang station without stopping. May I know why this ETS train do not stop in a big and busy station as Rawang but stops at a small and unfrequented station as Sungai Siput, yes the train actually stops at Sungai Siput station. Is this a business tactic by KTMB to make full use of the Komuter service between Rawang and Tanjung Malim, if that the case I pity those getting down at Kepong, they actually have to change train twice and imagine the trouble and the time they have to waste waiting for the next train at Rawang Station and Tanjung Malim station when the ETS train passes by Kepong Station anyway. I sincerely hope KTMB will look into this matter seriously and revise their stops accordingly. Many thanks in advance to KTMB.
Abhorent Send email
 
Mar 24, 2016

Ktm train breakdown

I am very very disappointed with the ktm service provided, I took a 9pm train that departed from Padang besar to Butterworth, to much dismay the train breakdown shortly after reaching alor setar station and it took one hour for the train to continue moving, after reaching.the next two station we were asked to inboard the train and take the city liner bus provided by them instead. It was already 11.34pm!!!! The bus driver wasted more time while we passengers waited for them to start moving
It's already 11.56 PM when I'm writing this review and I'm still on that bus, we haven't reach another station yet!! I can't believe this is actually a service it's more like a torture trip. None of use passengers expected this in fact I think we should all get refunded
The ktm ticket is RM 9.50 l, u probably think woah it's cheap but the service sucks! I was shocked when passenger had to stand for their one and half hour trip becasue there weren't enough seat! And then the breakdown and delay. This shows how inefficient our work system is and it is an embarassment.
llatha Send email
 
Mar 24, 2016

Tng machine not working n no notice to public

Irritated with Tng machine not working n no notice to public. Then forced to buy ticket! What a waste of money. Hope they learn to put up notice to public the duration of non service for tng. Instead of keeping public in dark!
Evachung Send email
 
Mar 16, 2016

Poor service and unfriendly [email protected] shah alam & bank negara station

I'm having terrible experience with service @ shah alam station and the impolite staff @ bank negara station.
I was the regular customer and have been using your service few years but now completely disappointed with your services.
Im been fined because of the technical issue for your TnGo machine and your staff name Afizol (301507) treat me impolitely.
Please upgrade your service and train your staff well.
giethakrishnan Send email
 
Mar 4, 2016

Change d system,poor service system

I had cum to apply student card almost 5times...but every time I come its full quota..tats 200.I came post my night shift at 8am,they says its closed for application..staff at kl sentral says to come 7.30am...everybody hve important things to do rather than come n stand as early as that...juz wasted my money traveling juz to submit these form..plz do open atlest half days to make working people easier...
Apple green Send email
 
Feb 25, 2016

Complaint of ktm service

The fees increase but train late especially during off office hours from 6.45 onwards. The train to klang always late and i am waiting for 45 mins for a train. The government claimed that the increase in fees due to improvement on the train, frequency and punctuality. However i did not seen that. I have seen train to rawang ady passby twice and train to seremban ady passby three times. But there is no single train to klang is coming during the period of time. Should the ktm thinking either to revise down the fees or increase the service quality?!
Student Send email
 
Feb 22, 2016

No manners and unprofessional staff

Hi I would like to complain the ktm staff was not manners and unprofessional talking with customers. Don't think student do not need respect. Firstly, ktm entrance did not stated the sign have to show ticket enter, if you have staff on duty, you can ask politely. How come threaten me said you have to buy ticket again if you did not show. I did show to him upon request.

This is very unprofessional staff this is not the 1st time. As buying ticket also. Staff was unfriendly especially to students. We are human too. If we have vehicle, we are rich what for to user public transport. And public transport is to give convenience not to create problem.

Please train well the staff to be more manner and professional way of servicing and be cation on their words.
Gangster station Kuala Lumpur Send email
 
Feb 21, 2016

Gangsters Staff Station Kuala Lumpur

Staff name Mohd Azwan trying to fight me because my tng card wasn't detected from the station I came from, he acted extremely rude to me to forced me pay. He acted like a gangster yell at me pulled my hand and bluff me with his big chest. It was really sad to see that KTM recruited such an low quality staff (gangster) working at the heart of k.l. NEVER AGAIN KTM
pauli Send email
 
Feb 18, 2016

Refund

Hi I have done 3 transactions in a day, just to buy a ticket back to my hometown. However, there is only one transaction succeeded and and the other two had failed. I try to called KTMB hotline, it was picked up at the 10th calls. Could you please upgrade your quality service?
Moreover, I could not get the money back although the officer promised me there will be refund after 14 working days. Hence, I made calls again, yet no one picked up. The worst case is, when I started to speak, and not even finished 1 sentence, my call was disconnected.
Maybe the amount does not matter to you. But it means a lot to me.
Please pay my money back and upgrade your service quality.
ksh7221 Send email
 
Feb 9, 2016

Early close of ets cafeteria

I would like to ask... the train i taken is 9203 EG9203- ETS gold at 10 february from kuala kangsar 10.01am to kuala lumpur 12.42pm...

Around 11.40 i went to cafeteria in koc c want to purchase a cup of coffee.. the staff mentioned they were doing closing as later will change the staff on duty..

I would like to check... since only 1140 and there is an hour in order to reach kl sentre.. dont you feel it is too early? This is the 1st time i encounter with this problem..
Is this the standard procedure? Or staff trying to close earlier ?

Please feedback to us if not there is pointless for me or everyone here to write their complaint here...thanks

Passenger
TK
almolaiky Send email
 
Feb 3, 2016

staff behaviour

Dear mangment. I would like to complsin sbout one of the staff who went out from his desk to fight me bcs I ask to chang the ticket as it was wrong.
loveearth Send email
 
Jan 26, 2016

Air-conditioner

My first experience for new train ES9401 from Ipoh - Kuala Lumpur time 1100 on 25 Jan 2016. The train is very cold and even i wearing sweat also cannot get warm. Please do a survey it is all the passenger feel comfortable and happy in that cold.
Boosengsiew Send email
 
Jan 19, 2016

Terrible experience with KTM

Long period of train interval time, delay/late of train, technical problem, unfriendly/impolite staff and customer service, inadequate ticket counter happened all the time at KTM.

Why they're so little ticket counter?

Do you know how long is the queue in the morning?

Do you know that how many times I have missed the train due to the long queue?

Do you know that late of train also means late for my work?

Don't you care about punctuality?

Don't you care about efficiency and effectiveness?

How do we plan our time and use our time well if the train system is always late?

If you don't care about these how can Malaysia grow and be a more advanced country?



After so many years, the train still having delay or late issues, and there are no long term solution to these.

I am extremely disappointed with KTM terrible and poor management, and customer service.

Can KTM management be less lazy, more effective and do something for the country?

A train system in a country represents the quality of life of the citizen.

Obviously the quality of life of the citizen is super bad. KTM is one of them to make life worst.
mohdkazmin Send email
 
Jan 18, 2016

KTMB KOMUTER SCHEDULE

The first KTM KOMUTER train leaves Segambut staion at 6.41am based on revised schedule and reaches Rawang at 7.10am. The connecting train leaves Rawang Station at 7.18am and arrives at Kuala Kubu Bharu at 7.43am. This schedule deprives those commuting to work at such locations (KKB) to reach their office on time (i.e. 8am). The most practical time for the first train to leave at Segambut Station should be not later than 6.20am and arrive at Kuala Kubu Bharu at 7.30am. There will be a 30 minutes period to find alternative transports upon arrival to reach their work places on time. Return journey is not at all an issue. Even the KTM Komuter frequency beyond office hours can be adjusted accordingly.

I have been regular customer but now I am completely disappointed on the recent changes. Now I have to drive all the way from segambut to KKB to reach my work place on time at 8am. I hope the management look into this matter in seriously and notify me if there's a change in your schedules which allows me to continue to use KTM Komuter.
blackhawk Send email
 
Jan 10, 2016

Counter staff poor planning

I wanted to buy ticket for 11:52am train. I went to Bukit Mertajam station at 11am, 10 Jan 2016 and found it is closed from 10:00-11:30am. I came back to the counter at 11:35am. Only 2 counters open, 2 cashiers. Every buyers in front of me at both counters were asking questions and took over 8mins before buying tickets. I missed my 11:52am train. Luckily there was a 12:13pm train. I got my ticket at 12:08pm. KTM should have1 Cashier and 1 INFORMATION COUNTER, buyers should not ask complicated questions at cashier. Poor queue system/planning. When nobody ask questions, INFORMATION COUNTER can become cashier by calling 1 buyer at a time from the cashier row.
zoo Send email
 
Jan 8, 2016

ticket always fully booked

I was very disappointed for yr service.I have been checking ktmb e-ticket website all the time hoping that I will be able to buy the ticket back during the festive season. However, when I checked, the train was fully booked all the time and when i want to book n saw the page jz available for one coach 50 seat availability,but after i bought it within 10min ,the page was show fully booked .what the hell mean! pls upgrading yr online system.
zoo Send email
 
Jan 8, 2016

ticket always fully booked

Ii was very disappointed for yr service.I have been checking ktmb e-ticket website all the time hoping that I will be able to buy the ticket back during the festive season. However, when I checked, the train was fully booked all the time and when i want to book n saw the page jz available for one coach 50 seat availably,but after i bought it within 10min ,the page show fully booked .what the hell mean! pls upgrading yr online system.
Sola Send email
 
Jan 6, 2016

Under utilise ladies coaches

Dear sir or madam

I have being using KTM for about 5 years now.

I have seen great improvement on your part from having a 6 coachs and better punctuality and overall service. I have also seen the implementation of the ladies coaches.

The ladies coaches is a good idea as it gives sense of privacy and security to our female passengers.

I find the implementation of this concept somewhat lacking.

The male passenger are constantly reminded not to use the ladies coaches but there is no reminder for the ladies to fully utilities their coaches before spilling over to the other coaches.

This result in many ladies using the male coaches and many of them having to stand when the ladies coaches are relatively empty.

It would be nice to remind the ladies who are alone to please utilities they coach first.

I hope this suggestion will be taken into consideration.

Thank you
Sola Lee
wen Send email
 
Jan 6, 2016

Tickets fully booked in secs???

Since 2 weeks ago, I have been checking ktmb e-ticket website hoping that I will be able to buy the ticket back to the north side during the festive season. However, when I checked, I was so surprise as all the tickets are fully booked even it's only within 5 secs pass 12am.

I'm fine with it when you said I have to wait till a month in advance in order to buy the ticket. However, it's fully booked in seconds!!! I think it's definitely impossible unless there are agents who are able to buy the tickets in advance before it is open to the public. I wonder how many consumers are facing this similar problem and thinking where have these tickets gone to...
jayjyl Send email
 
Jan 5, 2016

Fake online booking process

I was told that online booking for tickets can be done one month in advance so I waited patiently for the moment to arrive at the coach is fully booked in less than 10 seconds. Granted it's festive season coming up but still thousands of tickets sold in less than 10 seconds? I don't believe that anyone has a fair chance of booking the tickets. Someone behind the system has either booked large amount of available tickets systematically or somehow certain groups are able to book before 12.00 midnight because even selecting the route options and date would have taken at least a few seconds.

If I was not waiting there trying to catch the window, it would have been easy to conclude that it is simply that popular and was fully booked so soon. But based on the same internal clock in the website, it is ridiculous to ask people to believe that all tickets (three coached) were sold out within a few seconds. It is simply a fake process, duping people to think there's even a booking process when all tickets were in reality hogged and out of reach.

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