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KTM Komuter

Malaysia

Consumer complaints and reviews about KTM Komuter

Tahap kesabaran dh hilang Send email
 
Sep 10, 2016

Sakit hati gila, stress ngn ktm nehh!!!

Dulu dri rwng smpi ukm 1 jam 30 mnit je,
Skrng 3 jam!!!! Tu pn x smpi lgi!!
Dah la x dpt duduk dri ukm smpi rwng, hang tau dak aku sakit pinggang sakit kaki dgn keadaan sardin dlm tren tuh, mnunggu tren pnya la lma.. Hadoiii

Klu la ad public transport len yg lbh jimat dri rwng ke ukm tu, mmg aku dh naik dh, mmg x la nek ktm..

Bina lndasan baru pndai, tpi x de inisiatif pikir nk atasi msalah ni, dh tau bgi kesan cmni, wat la sesuatu..

Aku x dpt byg cmne la org yg hari2 p keja, asek lmbt, malu tnjuk muka lmbt kt bos, penat lgi, stress ngn keadaan ktm yg lmbt, stress gila hdup cmtu..

Tlong la, foreigner naik pn wat malu je servis lmbt!!!
Suzine2809 Send email
 
Sep 9, 2016

KTM Online Ticket Error!

Dear Sir or Madam,

Request Refund Due to KTMB System Error

I made a KTM ticket reservation via KTMB E-ticket system for ETS service on 08/09/2016 (Thursday) at 4:18pm to book the ticket 22/09/2016 9:50am-11:49am from Kampar to KL Sentral.

The Maybank 2U bank (reference ID 16090816042309) show payment successful and deducted my bank account for RM33, but KTM E-ticket system show transaction unsuccessful due to Internal Data Error.

This reference number 16090816042309 shows the data not found.
There are no tickets/reference ID/history to the tickets that I have purchased, nor any printouts available.

Kindly please refund for the amount RM33 to me as Maybank has confirmed the purchases are successful.

Please email me once the refund is make. My email is [email protected]

P/S: I also make a feedback on the KTM website system and case id is C16O09k09n00229233

Thank you.
jasflower Send email
 
Sep 8, 2016

KTM Online Ticket Error!

I made a purchase via KTMB online for ETS service from KL Sentral to Ipoh today at 2.21pm.
Payment transaction shows unsuccessful due to Internal Data Error but I was already charged by the bank for RM 74.
Thinking that this is a mistake, I tried another purchase at 2.28pm, only ended with the same problem and charged another RM 74.
There are no tickets/reference ID/history to all the tickets that I have purchased, nor any printouts available.
Please refund back the money to me as Citibank has confirmed both purchases are successful.
Below are the bank ref of proof of payment for your reference and refund.

Name: Wang Shiau Wan
Email: [email protected]
Origin: KL Sentral
Destination: Ipoh

Bank proof of payment to you:
14.21pm - 656669 (RM 74)
14.28pm - 029227 (RM 74)
ym_119 Send email
 
Sep 8, 2016

Request for refund

Dear Sir or Madam,

request refund due to ktmb system error!

I have made a KTM ticket reservation via KTMB E-ticket system on 2016-09-07 around 11.07am to book the ticket 16/09/16 12:30:00PM from KL Sentral to Batu Gajah Perak.

The Maybank 2U bank (reference ID 16090711048132) show payment successful and deducted my bank account on 07/09/16, but KTM E-ticket system show transaction failed with 99 (the seat has been released) and this reference number 16090711048132 display in the KTM E-ticket system but didnĀ“t show any details.

Kindly please refund for total amount RM 26 to me.

Please email me once the refund is make. My email is [email protected]
P/S: I also make a feedback on the KTM website system and case id is C16I09l07n05829201
lokleeteng Send email
 
Sep 5, 2016

Request refund

Dear Sir or Madam,

request refund due to ktmb system error!

I have made a KTM ticket reservation via KTMB E-ticket system on 2016-08-28 around 8.30am to booking 26/09/16 6am from JB Sentral to Singapore Woodland CIQ.

The Public bank (PB Day2Day DR VISA484810004892XXXX) payment successful and deducted my bank account on 30/08/16, but KTM E-ticket system show transaction failed and i didnt get any reference no or ticket no for this transaction in KTM E-ticket system.

Kindly please refund for total amount RM 14 to me.

Please email me once the refund is make. My email is [email protected]

Thank You.
hong_0912 Send email
 
Sep 2, 2016

Request refund

Please look into this urgently. Have been sending email and calling since past one week.


The details of the booking are as below:
Account: hong_0912
Reference ID: 16082814470733 (Refund amount - RM64.00)
Reference ID: 16082814561526 (Refund amount - RM64.00)

Contact me at [email protected]
aeroguy Send email
 
Sep 1, 2016

Request Refund

1 Sept 2016: i made a ETS ticket reservation to Butterworth this afternoon, made payment thru Maybank2u which was successful but on KTM E ticket System showed transaction failed. all records and reservations vanished
i have checked with Maybank2u and showed transaction confirmed went thru to KTMB.
as per all complains below no body from KTMB hotline picks up the phone.

Maybank2u transaction record:
Reference1D 16090115533506
Keretapi Tanah Melayu Berhad
Total: RM284.00

Name: Tan Ban Hin

Please email me at : [email protected] once refund is made.
Thank You.
llmjessie Send email
 
Sep 1, 2016

Request to Refund

I have made ETS ticket reservation via KTMB E-ticket system on 2016-09-1 around 10AM by using my Public Bank VISA Credit Card (4386 6800 1517 72xx). Called up Public Bank and the officer told me there is 2 transactions (RM120 each) pending KTM approval as their side has been approved the both payment. But from KTM E-Ticket System, it show that the transaction failed and there is no reference no nor ticket no for this transaction (RM120) hence I try to purchase again and it appear the same message.

Please refund for total amount RM240 to me.

I have been calling +603 - 2267 1200, BUT NO PICK UP since 10am until now, what customer service is this?

Below is the Public Bank VISA Credit Card payment information:

The ticket details is at below:
Origin : Bukit Mertajam
Destination: Setral Kuala Lumpur
Journey date: 2016-09-03 (Saturday)
Train : 9233 - ETS BUTTERWORTH - KLS
Coach : ETS2 - ETS GOLD
Seat : Coach 12 - 12A & 12B | Coach 12 - 12C & 12D

Name: Yew Choon Wxx (7606050756xx) and Lim Lay Mxx (8105230753xx).

Please email me once the refund is make. My email is [email protected]
weiloon85 Send email
 
Sep 1, 2016

request refund due to ktmb system error!

I have made a KTM ticket reservation via KTMB E-ticket system on 2016-08-31 around 6PM.
The Maybank2U payment successful, but KTM E-ticket system show transaction failed and i didnt get any reference no or ticket no for this transaction in KTM E-ticket system.

Please refund for total amount RM 23 to me.
I have email to the [email protected] BUT NO RESPONSE from KTMB.
I keep calling +603 - 2267 1200, BUT NO PICK UP....



Below is the Maybank2U payment information:
Corporation name: Keretapi Tanah Melayu Berhad
Reference ID: 16083117570780


The ticket details is at below:
Origin : Sentral Kuala Lumpur
Destination: Tapah Road, Perak
Journey date: 2016-09-03 (Saturday)
Train : 9402 - ES9402
Coach : ETS3 - ETS Silver
Seat : Coach C - 6A

request refund due to ktmb system error!

Avion Yap Send email
 
Aug 31, 2016

nternal server error in E ticket purchase after transaction done successful.

Hi,

This is a very serious issue and I cause me a loss of RM 172 in purchase the E ticket from Seremban to Kampar and also the return ticket.

I try to purchase a E ticket from https://intranet.ktmb.com.my/e-ticket/login.aspx using Google Chrome at 28/ Aug via Visa and the transaction in success but when it return to the E ticket website, it prompt "internal server error" and I cannot get the e ticket to print out. I cause my try second times and still the same. End up I give up and buy the ticket in KTM Seremban station.

Today, (31st August) I try to purchase the return ticket using Android phone browser and this time I using Maybank2u to do the transaction and still the same "internal server error" after the transaction is successfully done. So I try second attempts again and still the same error.

But finally I figure out the internal server error in E ticket website will happen if I not using IE browser. So I finally successful to done the purchase and print out the e-ticket when I done the third transaction but I try to check my back transaction history and it show that all the transactions I done before and with internal server error are complete with KTMB which is surprising me.

I attached the transaction screenshot as proof that I have done the transactions and the funny part is I cannot get the payment report in E ticket website same with the ticket history.

I very unhappy with this incident and hope I can get back the refund for total amount RM 172 from KTMB. I have email to the [email protected] and please respond ASAP. Thanks.

Avion

nternal server error in E ticket purchase after transaction done successful. nternal server error in E ticket purchase after transaction done successful.

henry997196 Send email
 
Aug 31, 2016

Booking error

I booked a ticket this morning, received the sms saying that the transaction was successful, yet internal server error popped out and i cant print my ticket now,please take action KTM
eunicepink Send email
 
Aug 28, 2016

request refund due to ktmb system error

I bought two tickets for two ways this afternoon. The payment was made via credit card and payment was successful. But I can't print the tickets. An error message prompted out mentioned that "internal error" "Lynn will refund" . Hope that you can fix this error or refund to me at the soonest possible.
eunicepink Send email
 
Aug 28, 2016

request refund due to ktmb system error

I bought two tickets for two ways, payment by credit card and bank has confirmed the payment wassuccessful. But I can't print the tickets. Please fix this error at the soonest possible.
Sandra_8 Send email
 
Aug 27, 2016

KTM Website system down

I am so disappointed with the internal management of ktm bhd. The system had been down for several days, not only one or two times but several such ocassions within a month, causing a huge trouble or inconvenience to the passengers. Like many others, we can't purchase any ETS tickets in advance. As a leading train company in malaysia, i hope that the management team will fix the problem at its best and as others said provide some alternatives for the paseengers to purchase ticket. Thanks.
Shahidi Send email
 
Aug 26, 2016

Request to refund

Dear Sir, Yesterday I bought 2 seats F-2C & F-2D ETS train from KL Sentral to Bt Gjh date 26.8.16 time at 23:40 using maybank2u...the problem is my money succesfull transfer to ktmb but I m not get the tickets...hopefully ktmb can refund it back to my account...tks
vincentvoon Send email
 
Aug 25, 2016

Online Ticket Purchasing Issue

I had reserved 3 seats online yesterday and I already paid it via Maybank2U but then after Maybank billing me, it stated that my transaction was unsuccessful and the seats which I reserved just now were reserved by someone else. What is the problem? Why the seats which I reserved first could be reserved by someone else? I had paid for the 3 tickets but I didn't get the tickets.

I hope that you can fix this problem.
YCTan Send email
 
Aug 25, 2016

Timetable/ Train schedule

Effective from 1st September 2016, the train schedule changes. This is causing inconveniences using the public transport, which should give convenience instead of causing hassle. Besides that, the frequency is more than 1 hour lapse for the next train. During the evening rush hours, the train departs from Bukit Mertajam to Padang Rengas at 4.42pm, 5.42pm, then 7.42pm! There's a two hours gap between 5.42pm and 7.42pm which doesn't make sense for rush hours.

I suggest either to maintain the current Kamunting to Butterworth schedule, or increase the frequency during rush hours such as between 6am to 9am and 4pm to 8pm. Public transport should aim to reduce heavy traffic on the road. But if the service is below expectations then by all mean more will have to drive to work and create more traffic congestions.
YCTan Send email
 
Aug 25, 2016

Unreasonable Charges

Previously I didn't have to pay extra for bringing foldable bicycle into KTM Komuter Train. But recently I am charged RM2 extra per trip for bringing along my foldable bicycle. I think it's unreasonable to pay extra for bringing foldable bicycle since in folded form, the bicycle doesn't occupy much space. The buses never charged me extra for bringing foldable bicycle. I can understand for charging extra if bringing standard bicycles. But it's unreasonable to pay extra for bringing foldable bicycle.
Sujatah Send email
 
Aug 24, 2016

Kamunting to Butterworth

Timetable/ Train schedule

Effective 1st September 2016, no direct train from Kamunting to Butterworth and vice versa, we need to change at Bukit Mertajam station. I dont agree with this changes. I take train from Simpang Ampat to Butterworth daily at 7:46am and arrived Butterworth at 8:05am and I cross over to Penang using ferry service and my office starts at 9:00am.

By changing the route, at 7:50am at Simpang Ampat station ( usually the train will arrived 5 -10mins late) then we reach Bukit Mertajam at 8:00am and required to hop another train at 8:05am from Bukit Mertajam to Butteroworth. If we miss the transit train because of the delay we will need to wait about half hour? 1 hour ? for next train? This is so inconvenient to public using the service to work. Public transport should give convenience for public not causing hassle. The same during the return process. Unlike KL we have frequency of every 15 minutes but in northern line still 1 hour lapse for next train.

I suggest to maintain the current Kamunting to Butterworth schedule. The reason government encourage the public to board on public transport to reduce heavy traffic on the road, and give convenience to public thats the reason we have komuter service in most of the cities. But if the service is not par to public expectation then by all mean we have to drive to work and create more traffic issues.
Carey Send email
 
Aug 23, 2016

KTM System Down

I am so disappointed with the internal management of ktm bhd. The system had been down for several days, not only one or two times but several such ocassions within a month, causing a huge trouble or inconvenience to the passengers. Like many others, we can't purchase any ETS tickets in advance. As a leading train company in malaysia, i hope that the management team will fix the problem at its best and as others said provide some alternatives for the paseengers to purchase ticket. Thanks.
sharnny Send email
 
Aug 23, 2016

ticket system down

ETS ticket need to purchase either from website or counter, but the system down for two day. how to purchase?
the staff from customer service centre still ask me update TIME TO TIME.
Can management think of other alternative way to let customer purchase ticket when there are system down problem?
Karen Lee Send email
 
Aug 23, 2016

Offline

Dear KTM /ETS ,

When can your ticketing system recover? Already 2 days travelled down to KL sentral to purchase ETS ticket. ETS doesn't have alternate way of allowing customer to buy advance ticket once the system is offline?
Terter Send email
 
Aug 18, 2016

The train is late

The KTM should decrease the waiting period of next the train on peak time due to we are human and have family + behalf is waiting + worry ...
sn6582 Send email
 
Aug 15, 2016

Foreigners (Bangladesh) men used ladies coach

Please always checking the coach cause a lots of foreigners especially Bangladeshi men used ladies coach while used komuter services from KL to Port Klang.....it's really weird cause we, all ladies afraid if anything happened to us during our journey....Tks
Mori ng Send email
 
Aug 15, 2016

Staff vy action

Super piss me off with their staff. It happen 15/8/2016 train depart 11am. I was shouted at the gate but this terrible rude staff redzuan ( Malay male) because my mom help me to buy ticket at kepong sentral stt and I'm depart from IPOH. This staff shouted at me said the ticket my mom bought for me can be cancelled anytime and is invalid (ticket bought at 14/8/2016 1230pm) I force to get a new ticket with no reason. This is just like robbery. If the ticket is in valid u shouldn't sell to public.

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