Submit a Complaint

Nabisco

United States

Consumer complaints and reviews about Nabisco

StaceyStewart Send email
 
Sep 28, 2017

Premium Original

Thanks for changing your crackers to something not even remotely similar to what they used to be like, now my 6 yo with autism has one less on the very tiny list of foods he will actually eat. Why would you think this would be a good idea? Take a lesson from Arnotts ruining Shapes and please change them back!!
aceleste Send email
 
Sep 24, 2017

Wheat Thins are now different tasting!

I was craving some wheat thins tonight and I bought some at the store. They are completely different! They are lighter in color and taste off. Seems like it has more flower in it and it doesn't taste good. They almost have no flavor to them. They stuck together and they were harder. Actually made my teeth hurt trying to eat them. some also curled in at the ends. Very off putting. Next time I will buy the store brand wheat thins. They probably taste more like your old originals than your own! Won't be buying your brand again unless stated on box old recipe.
Doodg Send email
 
Sep 24, 2017

Premium original

Nothing original about these, the packaging changed and so did the biscuits, can’t put butter and vegemite on them as they break, are too small and taste dreadful. Worse still I didn’t know the recipe had changed and I boight three packets, even my grandchildren won’t eat them. Will have to go back to the good old salada. Luckily I have a Labrador and she will eat anything including these dreadful biscuits.
Soulger Send email
 
Sep 22, 2017

Wheat Thins

Nabisco Wheat Thins have gone from something wonderful to something horrible...will never buy them again.
bbruegge Send email
 
Sep 21, 2017

Wire In Product

I thought it was just me, but after reading all of these complaints, I see that it's not..... What the heck did you do to wheat thins????
Won't by them again.
For acouple of reasosns,.....I opened a box of Wheat Thins(original), they are awful. They taste old, stale and have the weirdest after taste.
That, I can deal with by simply throwing them away and never buying again, but what I can't swallow, literally..... because when I DID, it cut my throat all the way down! I had not one, not two but three, crackers in hand and ate the as a handfull, as iwent to swallow, I felt something odd, and caught in my throat as i tried to swallow and stayed there choking me as i tried to cough up it hurt me worse/ I ran to grab a drink to help me swallow, after a few gulps and now a bleeding throat from crakers, I found more of these in this same box!! Would you believe, these crackers were strung together like a string of lights!! Cooked into the crackers was WIRE/LINE of some sort!!!
What do I do about this??? I'd hate to be "that guy" who gets a lawyer, but my God, whatdid I pay for, and who else has this happened to?

I have attached a photo

Wire In Product

SarinX Send email
 
Sep 20, 2017

Ritz Crackers

What in the world did you guys do to your Ritz Crackers? They are paper thin now, hardly any taste, no salt to be seen. They are tasteless which = worthless.

They are worse than some of the store brand cheaper crackers now. We use to just love them, now we have to go hunt down a new one to replace what used to be great.

Whoever is making your decisions up there appears to have dropped a big FU on your customer base from all the complaints I see here about almost all of your crackers.
Pistol_D Send email
 
Sep 20, 2017

Premium Original Crispbread

What have you done to our family favourite? The kids simply wouldn't eat the new, smaller, poorly packaged crispbread. The taste is simply terrible as is the texture and the packaging. Even if they were edible, and they are not, the smaller size is useless for toppings such as tomato and cheese.

I had to throw three of the new packets in the bin - two unopened.

BTW, marketing these new crackers as Premium Original is false advertising. They are nothing like the original.
Andy Mom Send email
 
Sep 19, 2017

wheat thins

What did you do to wheat thins???? Won't by them again. I do miss them!!!!
Kath518 Send email
 
Sep 19, 2017

Wheat Thins/Ritz/Saltines, etc

I thought it was just me, but after reading all of these complaints, I see that it's not.
I opened a box of Wheat Thins(original), they are awful. They taste old, stale and have the weirdest aftertaste you could imagine. It stays with you also. I had to go brush my teeth to get rid of it, it was horrible!!
I am also wondering what happened to your Ritz crackers recipe? DID SOMEONE STEAL IT?? This isn't the same one we've had over the years, they aren't great either. Also, the Saltines? Come on, let's get real! What happened? Whatever did, needs to back up and change it to the way things were. It's not good.
Please make us our Original Recipes again, cause these 77883are not it.....😞
Gwennyth Send email
 
Sep 19, 2017

Premium originals

What have you done to the Premium Originals !!!!!!!. I am now in the process of trying to find some other brand to fill this void in our house. Why do you have to make these changes when we always bought them? - VERY dissatisfied customer, or you could say ex-customer. I glance at the shelf in my supermarket each time I walk by to see if you have had the sense to reinstate them.
Bull0104 Send email
 
Sep 18, 2017

Nabisco Premium Crackers

The crackers go stale quickly and the they have no taste. This is a product that I will no longer buy for my family and we eat a lot of crackers.

Nabisco Premium Crackers

Dannyboy51 Send email
 
Sep 10, 2017

Saltine Crackers

I don't know what you've done to your saltine crackers but they're terrible. I threw away the first box even though it was not out of date because I thought they were stale. The 2nd box had the same awful flavor. I won't be buying a third box.
MahonB Send email
 
Sep 8, 2017

Premium Saltines

I loved the older crackers that were somewhat brown on the top and thicker. These new ones are white, thin and fall apart. Barely can spread peanut butter on them without them breaking. Did I just get a bad batch from Costco?? I bought two packs so maybe I will open the second then take it back if its the same as the first.
678 Send email
 
Sep 8, 2017

Premium original crackers

I have eaten these crackers my whole life, always a firm favourite, but the change in not only size but texture and taste is absolutely unforgivable. The new crackers are horrible, I don't understand why there was a need to change them in the first place. My 5 year old even noticed the difference, without me saying a word and won't eat them anymore!
I would have thought that biscuit manufacturers would've learnt from Arnotts disastrous replacement of much loved shapes rather then replicate it! Also putting breakable crackers on shelves without a box is just a recipe for breakage, again, I struggle to understand the logic behind this move.
delborn Send email
 
Sep 7, 2017

Premium Crackers

I've been really disappointed to see Nabisco's recent move away from it's original cardboard packaging and into ever more plastic packaging for its Premium biscuits. In an age where we are realising our plastic waste is choking the planet, big companies should be showing leadership in corporate responsibility, and making all efforts to reduce plastic packaging, not increasing it. The only thing you have reduced, Nabisco, is the size and quality of the biscuits! I am no longer buying Premiums and have made the move to another brand.
We can only hope you will listen to the feedback of your customers, Nabisco, and be a responsible global citizen.
1hergens Send email
 
Sep 4, 2017

NABISCO PREMIUM SALTINE CRACKERS

jUST AWFUL - I USED TO DEPEND ON THESE CRACKERS WITH SOUP OR WHEN MY STOMACH WAS UPSET - BUT THE LAST FIVE BOXES (yES, i GAVE THEM 5 CHANCES) HAVE TASTED BURNED AND ARE BROKEN.

i NOTICE MY COMPLAINT IS THE SAME AS ALL OTHERS - TELL ME, WHERE HAS NABISCO PREMIUM ANSWERED THESE COMPLAINTS.

YOU MIGHT DITCH THE "SEA SALT"!! I'D LIKE TO KNOW WHICH SEA THAT NASTY SALT COMES FROM.

SHAME ON YOU NABISCO AND YOUR SALTINE CRACKER PRODUCERS.FOR RUINING A PRODUCT AS BASIC AS HOME MADE CHICKEN NOODLE SOUP

UGH

P.S. PLEASE TO NOT SEND ME FIVE BOXES OF FREE CRACKERS - I WOULD HAVE TO BURY THEM!
Gravox Send email
 
Aug 31, 2017

Premium Original new receipe

Have been buying Premium Original for as long as I can remember (same product as USA Saltine as far as I can work out) here in Australia and have noticed reduction in size, rare to remove a full biscuit from pack and a major backwards step in flavour. So disappointed. No more for me, thanks.
troppoboy Send email
 
Aug 31, 2017

Premium Crackers

I've been a devoted Premium Cracker eater for years. Addicted to them so much so I crave them with cheese and vegemite every morning tea with a cuppa. After weeks of no stock on my local Coles shelves I was wondering if they were discontinued then these thin, smaller insipid excuses for a cracker turned up in soft packaging. Is this cost cutting to the extreme? Not only are they horrible tasting, but.... frail crackers in soft packaging. They taste terrible and look really suspect. Are they being sourced from some third world country from a back alley sweat factory, because that's what they look and taste like.

You've lost me as a lifetime customer Nabisco
annemarieo Send email
 
Aug 28, 2017

Wheat Thins and Ritz Crackers

Wheat Thins and Ritz Crackers have changed for the worse ~ pale in color and less flavor! Thought we'd gotten a bad batch but subsequent ones have been the same. After buying these brands for years, we now are trying other cracker products. Whatever the cost-saving reasons for these changes, Nabisco apparently doesn't care if its products don't taste good anymore.
Inkheart411 Send email
 
Aug 26, 2017

Original Premium Saltines

I have enjoyed Saltines for all my life, and in recent months since I've been very unhealthy they have been one of my go to snacks when I'm feeling ill; just something I can fill up on without feeling sick to my stomach. Now, however, with whatever you have changed to the recipe, I can barely stomach 1 cracker. They are far too sweet, and by far not salty enough. I can't deal with the sweetness, it makes me very nauseated. The texture and appearance are different too, and wouldn't be that big of a deal if the taste was the same. I really hope whatever you have changed is reversed, because otherwise I can't eat these crackers anymore and so won't be purchasing them.
MJP Send email
 
Aug 21, 2017

Premium Crispbreads

Premium Original Crispbreads are no longer what they say they are, this new product is totally different to the original & made in China! things are bad when we can't even make biscuits in Australia. Bad move Mondelez this product is not worth purchasing.
Deidre Send email
 
Aug 19, 2017

Premuium Original

What on earth has happened to the Premium Original Crackers, they are absolutely disgusting!!!!!

Original my foot, I purchased 2 packets today after searching high and low for them in the supermarkets. Coles aren't stocking them at all and I managed to purchase 2 packets from Woolworths. I am so disappointed and have thrown both packets into the rubbish bin, I can't eat them!

I can only imagine that some Jack Ass in your organisation decided that the "Consumer" is irrelevant/stupid and won't notice the difference. Well guess what, this Consumer is not stupid or irrelevant and I did notice the difference. Based on this organisations ignorance and lack of respect of their once loyal customers, I will never buy another of your products unless the "Original" products are once again available.

Wake up to yourselves and think about your customers, more than your bottom line will be affected unless you do!!!!!!
spavlak Send email
 
Aug 15, 2017

Original Saltines Crackers

I thought it was just me and my taste buds, but after reading the comments here, I realize it is you.


I have been a life long original saltine and soup person. The original saltine crackers you now make are terrible!!.
Was there something in the original recipe that you found out is not " healthy" ? What made you change the recipe?
Loyal Send email
 
Aug 14, 2017

Sweet Onion -Wheat Thins

What has happened to Nabisco's Sweet Onion Wheat Thins? If no longer available, perhaps Nabisco should tell its customers! Why lose loyal customers due to the company's silence! Sad...
SHARRONA Send email
 
Aug 12, 2017

Total change of product!!

Original Premium
Was my favourite over salada.
So angry very dissapointed.
Smaller cracker size thiner when you spread it it breaks in several places. Cannot make for a snack, school lunches, or visitors a throw a way product.
Did you consumer product test it FIRST?
I know your looking at the bottom line not its reputation as a great product.
I notice it too is now made in China. Cheaper to manufacture saving the bottom line.

Would be great to see a sandwich size one that does not break..

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    McDonalds - Customer service
    Me and my family visited McDonald’s to pick up some...
    JET - Incompetency
    I went to jet store in Daveyton Mall paid for clothing...
    casing - PLEASE DO UR WORK AS SOON AS POSSIBLE
    already 5 days delay. please check ERB348472271MY .
    PayPal - Unauthorized credit inquiry
    PayPal has made an unauthorized inquiry into my credit...
    Syncb/ppc PayPal - Unauthorized inquiry
    PayPal has made an unauthorized inquiry into my credit...
    Syncb/ppc - Not authorized
    PayPal has made an unauthorized inquiry to my credit...
    Pos laju balakong - Did not receive my parcel yet
    Saya ingin brtanya, bila ye saya boleh dapat parcel saya?...
    POSLAJU BALAKONG - Parcel
    Boleh saya tahu, bila ye barang saya ERB237158444MY akan...
    Bag - DELAY & PENDING STATUS!!!!
    My parcel is pending what’s the problem with poslaju...
    Nelnet - Loan processing
    Nelnet consolidated all student loans that were not behind...

    Recently Updated Complaints

    McDonalds - Customer service
    Me and my family visited McDonald’s to pick up some...
    JET - Incompetency
    I went to jet store in Daveyton Mall paid for clothing...
    casing - PLEASE DO UR WORK AS SOON AS POSSIBLE
    already 5 days delay. please check ERB348472271MY .
    PayPal - Unauthorized credit inquiry
    PayPal has made an unauthorized inquiry into my credit...
    Syncb/ppc PayPal - Unauthorized inquiry
    PayPal has made an unauthorized inquiry into my credit...
    Syncb/ppc - Not authorized
    PayPal has made an unauthorized inquiry to my credit...
    Pos laju balakong - Did not receive my parcel yet
    Saya ingin brtanya, bila ye saya boleh dapat parcel saya?...
    POSLAJU BALAKONG - Parcel
    Boleh saya tahu, bila ye barang saya ERB237158444MY akan...
    Bag - DELAY & PENDING STATUS!!!!
    My parcel is pending what’s the problem with poslaju...
    Nelnet - Loan processing
    Nelnet consolidated all student loans that were not behind...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username