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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

CANDY12 Send email
 
Oct 16, 2017

Sick Pay Fund

My spouse was diagnosed with Bone Marrow Cancer and underwent a Bone Marrow Transplant in June 17, he has to be in isolation for 6 months after procedure. When he was admitted prior to the transplant i made enquiries to the company and the sick pay fund to find out how much he would receive whilst off, they both confirmed with me that he would be paid 50% of his current salary. Much to my disappointment the company had only been paying R11.23 per month instead of 0.09% of his salary. So instead of him receiving 50% of his salary he received less than a 1/3rd, i called Sick Pay Fund and they said the company had been paying over the incorect contribution thus he only would only receive a small portion of his salary. I then confronted the company and they said the Sick Pay Fund had not advised them of how much they had to pay even though it is stated in the rules of the SIck Pay Fund. I have approached the Sick Pay Fund, the company and the Bargaining Coucil, and i am so disappointed that no-one is willing to help me regarding the shortpayments. It is shocking that members are not aware that companies can pay what they want and there is nothing that members can do. I checked the % of the provident fund payment as well and that is also short, so if he is put on disability he will also be shortpaid due to shortpayment from company. In my opinion it is due to neglegence of the company that this has happend and the only people that are ging to suffer are the members. It is SHOCKING THAT NO-ONE CARES!!!
prince marite Send email
 
Oct 16, 2017

PAYMENT

HAY MAY NAME IS ITUMELENG FROM SASOLBURG I SUBMIT MY PAPER SINS FROM 02/08/2017 SINS THEY SAID THEY WILL CAL ME ND I USE TO CALL THEM TO INFROM THEM ABOUT THAT
suaan Send email
 
Oct 11, 2017

claim

HI,I SUBMID ALL THE DOCUMENTS THAT MIBFA REQUIRE OFF MY LATE HUSBAND,I JUST WANT BTO BE UP DATED ON THIS. SO IF ANY ONE CAN CALL ME OR EVEN SMS ME. TIMES ARE HARD AND MONEY IS VERY LITTLE TO SURVIVE. THANK YOU VERY MUCH. 0764321728
Magnificent Send email
 
Oct 4, 2017

Surplus Benefit Statement

My father passed away over four years ago, before he passed on he had applied for surplus and each time he enquired we was given the same response that he should check his mail as the statement has been submitted via post, to date nothing came forth, sadly he passed on without receiving anything. in 2014 my mother applied to the fund as the beneficiary, she also has been send from pillar to post, each time she enquires the same response is being provided that the actuaries are generating the benefit statement, but can it really take three years just to generate a benefit statement, i am really disappointed with their service.

William
071 848 2398
Gregbrand Send email
 
Oct 3, 2017

Tax certificate

I have been trying to get a SARS tax certificate since early September 2017. NOTHING.
How do I tell SARS that MIBFA won't/can't help me?
Greg
0827741204
Wongile Send email
 
Sep 26, 2017

Provident Fund Payout

I am so disappointed, I need to be assisted.

I applied for my provident fund on the 4th of August 2017 and till to this day (26th September 2017) I haven't received my pay out.

When I call the MIBFA call centre, I am answered by incompetent call centre agents who are not willing to assist me.I am told my claim was only opened on the 17th of August which was 2 weeks after I submitted my docs.

Its been 8 weeks since I was at MIBFA and I still haven't received not money.

I am a father with kids in school and have rent, school fees to pay. I am unemployed and need my money.

MIBFA doesn't care. Why is it that I have to fight for my money, it is mine and in need it.

Call centre agents are so rude and put the phone down in my ears when talking to them. All I want is my money. I will be home less this month end if I don't pay rent. Its mine can I have it please I need my money please.

Wonga Nkosi
073 051 5333/064 880 0652
Wonga_nkosi@yahoo.com
Wongile Send email
 
Sep 26, 2017

Provident Fund Payout

I am so disappointed in MIBFA,I need some sort of assistance.

I applied for my provident fund on the 4th of August 2017 and till to this day I haven't received my payout.

When I call the call center I am told my claim was only opened on the 17th of August.

Its been 8 weeks since I was at MIBFA and I still haven't received my money.

I am a father with kids in school and have rent to pay. MIBFA doesn't care. Why is it that I have to fight for my money, it is mine and in need it.

Call center agents are so rude and put the phone down in my ears when talking to them.

All I want is my money. I will be home less this month end if I don't pay rent. Its mine can I have it please.

Wonga
073 051 5333/064 880 062
Jacquel82 Send email
 
Sep 19, 2017

Pay out and balance

I want to start off by stating that the staff at MIBFA is not helpful at all, at this is my journey with them:
•Received a letter in the post a few times stating about funds in a pension fund, I chose to ignore it until now.
•Contacted the call centre on 011 870 2000, and queried this with the staff member. The staff member become irritated with me asking the questions and advised me that only an individual that is retired receives a pension card. Guess what I have one and I am only 34.
•Spoke to a second individual and I was advised that there is funds for me, I questioned the value and I was advised that I should log on to the web.
•I did this and the site requested a user and password, I had to call again for the requirement. The individual assisted me with this.
•Guess what, the information did not work. Had to call again, the lady that assisted became very rude and asked me for my user ID and password. I advised her that what individual in their right mind will ask a client this. She advised me that if I give my ID number to her she will access my information, so what is the difference.
•I dropped the phone due to the attitude, and called the following number 011 870 2251. The gentleman that answered the phone stipulated that he could not assist me (but on the web it does stipulate the following Pension fund and the contact details).
•He then placed me back to the call centre, the lady (Emily) was nice this time. I was then told that there is no funds, I advised the lady that I called a few times and they stipulated that there is, so I am a bit confused. She had assistance from her superior and stipulated that there is fund, I asked the value and she advised that she cannot tell me.
•She then send me an application form to be completed and submitted.
•Anderson street submission: this is a complete different story (pillar to post), but finally submitted.
•With some Google search I found the following mails: 'Sinclair Skhosana' <SinclairS@mibfa.co.za, 'SolomonL@mibfa.co.za'.
•The lady was helping a bit, but at the end the same results. No help.
•She advised me that I should submit new documents at 80 Marshall
I would like to get hold of the CEO contact details.
Hendrikmatthee Send email
 
Sep 15, 2017

Provident fund

I can you please see to our problem
On the 6 april 2017 we ofernight my documents and we phone a week later and they said that they received it and it takes up to 4-8 weeks and on the 28 april 2017 we received the following letter.They need my bank account and they need my tax number.On the 7 July 2017 we email it to Tobogo Mashaba and we phoned him the next day and he said he received it every thing is in order.I phoned every week 2 to 3 days n week and then he said there was n dely in the system and then again we phoned they said the paper work is sent to sars to take there moneys and then we phoned again after a week and Tobogo said that every thing is in order a have to wait 24 to 48 hrs then a wil received my money on the 17 Aug 2017 a phoned he said there are a problem with my paper work they cant see my bank details a need to go to the bank and they have to filed in the MANDATE FOR PAYMENT OF BENEFIT TO BANK so a went to the bank did the paper work and fax it to Tobogo fax number 0866307973 i faxed my bank statement my id and the mandate form.i phoned Tobogo on the next day and he said he received every thing in order i have to wait n week and then i wil received my money on friday and stil nothing.i phoned monday but the electricity was off and i anderstand.so on 13 sept 2017 and then he Tobogo said it wil take a another week.please can this be sort out a have to pay rent and see that my family get food.since april up to today no money. Phone me on 062 611 7060.id 760303 5010 085
Rudi1 Send email
 
Sep 12, 2017

Provident fund

Hi I apply on the 30th May2017 for my provident fund they toljd me that the waiting period is 4-8 weeks.Then a guy with the name Kenny phoned me and told me that there are a problem with bank account details witch I rectified the problem. I phoned in a week after the problem was rectified then they told me that they have send it through to pay office on the 29th of August. They told me I will received my payment into 7working days and its already being 11 working days. Can your guys please pay attention at my payment I'm unemployed at the moment I have a family to support and rent to pay.Thanks Regards Ruddolph Thomas Bronkhorst I'd:8504225251084 cel:0629478226
llewfox Send email
 
Aug 17, 2017

Surplus

Good day

I have been calling and calling but no one is willing to assist

I need assistance please

Thank you

Mr Fox
7112065080083
082322 2440
llewellynfox@outlook.com
Deon87 Send email
 
Aug 14, 2017

Provident fund claim

Good day.

I was assisted by Fakile on the 9 th of June 2017. We made sure all paper work was in order. After 2 weeks on the 23 of June 2017 it was only on the system. Now 7 weeks later after 2 Urgent claim equiries ( of whitch nobody has ever phoned back) we are told phone in 2 weeks again. First of all why say 14 to 21 working days if its not true. Everytime we phone they say theres no problem but still nothing happens.

What is going on????

Please email or contact me.

Deon Eksteen
0717599614
Louizaeksteen@gmail.com
trevorgallant07 Send email
 
Aug 1, 2017

Proof of residence problems

To whom it may concern
I'm i n a real predicament as I have submitted an application for provident fund withdrawal of funds, I was told to return in eight weeks which I did,only to be told that they need a proof of residence. No problem. My problem is that,the person whom we are leasing the house from is working overseas and I was informed that I need a certified copy of their ID and a municipal statement. What I need to ask is,is there any other alternative cause that is impossible. Would it be possible to forward a copy of my lease agreement? Please advise?
nckater Send email
 
Jul 25, 2017

WHEN WILL I GET PAID

I, Neil Kater, ID 221151 5168 080 still waiting since May 2012 - always being given the runaround - we have been working in the industry for many years and still we battling to get our money (surplus).

I think I am now going to get the Ombudsman involved as there are hundreds of people in the same situation.

My email is bergsteestld@gmail.com
nckater Send email
 
Jul 25, 2017

NON PAYMENT OF PENSION SURPLUS

I Neil Clifford Kater submitted forms for surplus payments in May 2012 - I have been going back and forth ever since - its always a form missing etc etc - eventually in June I was told that all my forms were now correct (after the millionth time) and that I can expect payment in 3-4 weeks time which would have been 17th July (given I worked on 6 weeks). when I called on the 17th I was told that yes my application is approved and has been sent for payment.

Please advise URGENTLY if there is money due to me.
nckater Send email
 
Jul 25, 2017

WHEN WILL WE BE PAID

I have been waiting now for the past 5 years - is this going to happen or not. I keep getting conflicting stories - I am now going to take this matter to the Ombudsman as well as the Pension Fund Adjudicarot
nckater Send email
 
Jul 25, 2017

I submitted claims for surplus provident and pension fund payouts in May 2012

I submitted my forms for provident and pension surplus pay outs in May 2014. I have been going back and forth for the past five years with no success. In June 2017 I was told that my money would be available on 17th July - if not then I must call. I called on 17th and was told that the payment was sent through and that I can expect my pay out within the next few days. Today being the 25th July I am told that my ID number does not exist and that I have not submitted forms.

Please assist as I am being evicted.
Thabo Perican Send email
 
Jul 18, 2017

Provident fund

i send my claim since may up until now there is nothing,they called me to say they need ID copy(June) and i fax it to the no and i make a call after 10 min to confirm is Lindiwe did receive it, and she said yes (Lindiwe),after three weeks i called again to the call centre, a guy told me they are waiting for a signed ID copy of which i did send it before and again i did send it and i send it again via email to Gailn,after two days Lindiwe called again to say everything is received after two weeks i will get it,today i called again to get the same thing ,ID copy is outstanding,again today i send the copy to Gailn via email and to Shyak@mibfa.co.za again and i ask Gailn to intervene ,even so i don't get any call from them up until i make a call and sometimes they just hang up on me

my email adress is thaboperican@gmail.com
Niks Send email
 
Jul 17, 2017

Surplus

Good day all,

Same as all the stories I have just read, same stuff different people!! I can't believe these people are seriously arrogant, incompetent individuals. Sending documents over and over they still don't receive it and than jus drop the phone in your ear. My grandmother has been waiting since 2011, they really need to get a better system in place and fire all these people that think they better than you. Phoned and told me they have not received the documents but than she refers to a document I sent along with the others lol
Crackdown Send email
 
Jul 13, 2017

Surplus Payouty

People, seriously, this is nothing but a WASTE OF TIME AND MORE MONEY!!!
My father passed away almost 4 years ago and my mother has applied for the fund. They are playing a game to tire you out so that you go away...........My mother has sent all the documents requested, the trouble she has gone to at her age of getting all the relevant information, sends it registered and all this costs money. When you call you speak to arrogant, incompetent individuals that either give you a load of bull**** saying they have not received certain info or the copies are poor when it is not or they even just put the phone down in your ear after holding for ages. My mother has been sending the same requested documents at least 7 times now and still they either "loose" the documents in a filing system called the bin or they keep requesting the same info you have delivered over and over. You can not speak to anyone further up, no info on the members of board online. I dont know what I am more annoyed about, the fact they play a game and waste your time for something my father worked for or the effort my poor mother had gone through with calls, postage, affidavits, certified bank statements and more. She has now received paperwork to fill in again with my late father's Identity but someone else's name! I would not be surprised if there is a big fiddle going on........
Mannini Send email
 
Jul 11, 2017

Deceased surplus payout

I need to know if mibfa is really telling the truth because i sense there is still an outstanding money for surplus for my late father, when they issued a payment in 2014 we went back and asked about the surplus then they told us there is actually an outstanding amount but when we went again they said all monies have been paid out. I then went in December and some white lady checked and said there's an outstanding money left and we shud bring documents but when we go back with documents that were needed they tell us stories. How can the system show there's money and the other time shows nothing, I sense there's something wrong with the company. Please help in this regard.
0782512983
luvo Send email
 
Jul 7, 2017

Can my claim be paid out

i applied for th Suplus clain in 2014, until today am still wiating for th money to be paid out. I am 72 years old and my husband passed away and i started teh process in 2014 and i was told that i will get the money soon but until to day noyhing. Ibeen using ma old age grant to come to Johannesburg for the past two year but still no luck. my last visit at MIBFA Office in Johannesbur on the 06/06/2017 was tol;d i shoul wait for a call and that what i was told two month back. 0782156302
Hayken Send email
 
Jun 6, 2017

MIBFA ARE FRAUD

IS THERE ANYONE THAT CAN HELP?
NO SUCCESS WITH THE MIBFA CALL CENTRE.
THESE PEOPLE JUST GIVE US THE RUN AROUND,

ALL THESE PEOPLE THAT CLAIM INCLUDING MYSELF NEED THESE FUNDS.

WE PAY WITHOUT COMPLAINING , BUT WE JUST RECEIVE STORIES WHEN WE CLAIM.
98 DAYS AND NO PROPER FEED BACK.

CORRUPTION
JohanStrydom Send email
 
Jun 3, 2017

Waiting for Surplus money.

Handled papers in 2 times, to claim my sirplus money, even took it in my self, 2 times i was told my application went missing, every time i call they say 2 weeks, then u call again the date's chance, then u call they say everything has been approve only the supervisor must sign it off, when u call the next day they say apply again the claim went missing? Ridicules..it is a year now, what more must we do? Was send in a 3rd time and have to start the process from scratch, how can the paper's go missing if only the supervisor must sign it off? Aint all the info on the computer?
khoape Send email
 
May 31, 2017

provident fund not payout

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