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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

Vacker Send email
 
Nov 28, 2018

Rude staff unhelpfull no service

We discovered on the 27 of Sept that my deceased father in law has a policy with mibfa.
I called them and they sent us the necessary documents.
On the 3rd of October all the required documents were hand delivered by my husband who is the executor of the estate.
We phoned a few times speaking to rude consultants only eventually to reach a lady who then advised they need a updated executorship letter, and this request was "posted" really who still send post is SA.
We then went to court got the letter updated and handed that in on the 31st of October along with a requested bank mandate.
Ever since then it has been an endless struggle.
All we get is rude consultants who say we don't need to keep phoning, however if we don't phone nothing gets done.
My husband then got hold of someone again yesterday who then told him the paperwork is now on the system and they require a certified copy of the letter of authority.... Now please tell me why you would need a certified copy if they are siting with the original.
And apparently the other docs are also not certified, however I know it was as I got it certified.
Nonetheless my husband then phoned again yesterday and advised that he will collect this document this morning and get it certified and return it.
He was promised he can just come and collect it.
He gets there this morning only to hear he is not allowed to see a consultant and that they will phone him when the file is ready for him to collect??????????????
How far has service delivery dropped in SA bad service is one thing but bad service from a company that only has staff with a bad attitude is ridiculous.
lutendo monate Send email
 
Nov 7, 2018

delayed

Why ist others get their money in time but for us we have to wait forever. ....
Monica msongo Send email
 
Nov 3, 2018

No claim

I have been back and forth for more than a year trying to get a claim sorted. I keep getting reply emails saying my query will be dealt with, when I call in, nothing on system. Why is this an issue with so many people. Where are the people's money? What is happening?
MIBFA how can people be waiting so many years and months for money that is rightfully theirs?
Swazi35 Send email
 
Oct 26, 2018

Provident fund Payout

I submitted my claim at the 20/07/2018 at the Cape Town office in Adderley Street and got a receipt as proof that all the required documents were received. Was told the claim will take 6 to 8 weeks to process. When this didn't happen I then called only to be told they needed proof from home affairs of change of name which I emailed and got confirmation that they've received it and they have all required documents, claim will be paid in 2 weeks. I waited then called again after 3 weeks only to be told they need an affidavit stating my previous bank account and confirming which account to deposit the money into. Which is ridiculous cause with my claim docs I submitted a bank form signed and stamped by the bank. Why then do I also have to provide an affidavit too. I've waited for more than three months now for the payment for the fund I was with for more than 10 years. I feel cheated and abused by mibfa. Please help
Summer48 Send email
 
Oct 16, 2018

IRP 5

Good day

I requested my IRP 5 from MIBFA on the 14th of August. I phoned again on the 21st of September. Every time they told me they will e-mail it to me. I am still waiting and nothing is happening.

Can someone please assist me as I need to submit my tax returns.

Hennie van As
082 970 7004
079 517 0995
E-Mail address: [email protected]
DanielKruger Send email
 
Oct 10, 2018

MIBFA Provident Fund Payment

I am DJ Kruger - ID 8810065104089

I submitted my claim on 17 April 2018 and still not received any payment. All documents submitted and in order.

Please Help!!
Kind Regards,

DJ Kruger
Cell - 0713856795
desiree99 Send email
 
Oct 2, 2018

Still no pay out

Still no pay out or anybody of MIBFA call to say anything - They called two weeks ago for the documents was faxed them , nobody from that dept called to confirm when or how the payment will be made. It is now 10 months and still there is nothing

elton 0644656496
Pissed off too Send email
 
Sep 28, 2018

Terrible terrible service!!!!!

You guys have a no tolerance for fraud, how about a no tolerance for bad service!???
Firstly i have to speak to 4 different people just to be told to phone another number. I phone another number which is the surplus department. The guy I spoke to was the only person that actually knew what the hell he is talking about, but he is so damn rude. He was irritated and screaming at me. Its not my fault every consultant tells me to do something different due to their incompetence. THIS IS UNACCEPTABLE!!! SORT YOUR SHIT OUT! how is this even acceptable??? why is it okay for members to invest their money with you, but not okay to give them proper service? I am not sure who is worse, Mibfa or home affairs??? Train your staff!!
Wynand Send email
 
Sep 20, 2018

Need an update of my 2018 profident fund amount.

Hello this is Wynand Haywood.
Id nr 8704185093084
I would like to get n new 2018 update of what my Prifident fund amount is standing on bacause i haven't recieved anything frim my employer.
zama12345 Send email
 
Sep 19, 2018

Provident Fund

my father's ID is 5602235421086, I have been trying to get his payout of a measly R4000 for the past year to no success, the staff at the Johannesburg office are highly incompetent and rude for no apparent reason,they fail to let the members know what is missing and fail to let them know via phone or email, only when you call them to do they actually have something new that is missing,I have requested a recording from work to expose them as the liars they are,I have concrete proof of their misconduct and mismanagement of peoples assets,

I have been sent from pillar to post for R4000 like I stole it or rather am asking for their handout, it's not their money and the amount itself is not relevant because its the principle that counts, please assist in sorting this matter out

furthermore, when I requested to speak to the supervisor,I was given some guy who I am certain is not the supervisor judging by the way he conducts himself and how he just makes promises without proof to back up the promise,I feel like he was cordially chasing me away
zama12345 Send email
 
Sep 19, 2018

Fathers provident fund

my father's ID is 5602235421086, I have been trying to get his payout of a measly R4000 for the past year to no success, the staff at the Johannesburg office are highly incompetent and rude for no apparent reason,they fail to let the members know what is missing and fail to let them know via phone or email, only when you call them do they actually have something new that is missing,I have requested a recording from work to expose them as the liars they are,I have concrete proof of their misconduct and mismanagement of peoples assets,

I have been sent from pillar to post for R4000 like I stole it or rather am asking for their handout,its not their money and the amount itself is not relevant because its the principle that counts,please assist in sorting this matter out

furthermore when i requested to speak to the supervisor,I was given some guy who I am certain is not the supervisor judging by the way he conducts himself and how he just makes promises without proof
desiree99 Send email
 
Sep 11, 2018

PAY OUT OF PROV

MIBFA - In December last year sent in my claims form in to MIBFA Johannesburg to claim for my provident money, i posted and couriered forms them but up to now still no answer and still no pay out. The call costed me money and still no answer everytime you call they tell you must send form how much forms must i still send to claim my money.

Thank you
Elton Collins
0644656496
Anucha rose Send email
 
Aug 29, 2018

IRP5-Still Waiting

I really don't know what to do this is the second time i will be leaving a complaint,I really do not understand what the hold up is..I have been waiting 1 MONTH and 4 days to be exact for them to contact me with any information or progress this far.

On the day of my logged complaint they phoned me but nothing was really finalised or really discussed
the person on the other end then told me to wait abit longer and hung up.

Can some one just please help.
Mark Rose
061 387 0550
Anucha rose Send email
 
Aug 22, 2018

IRP5 Form Assistance

I have been waiting since the 24 of July for my IRP5 Form they told me it would take 5-7 working days I am growing very impatient and there customer service is pathetic.
On the forms they state that you can request your IRP if you need it so why not have it ready on there system per request.

Mark Rose
0613870550
smbekushe Send email
 
Aug 15, 2018

No assistanct

I have submitted a claim for my grandfather three months ago and I was advised that the process would take a bit longer because the post office was o strike. I have called two weeks ago and was informed that all documents were received but need to be scanned. I again called after two weeks to check the progress and the documents are still being scanned. I was getting assistance from a lady called Lebogang Tshabalala, she is the most rude person I have ever spoken to. When you remind her of your previous conversation or ask why your emails havent been getting attention she simply calls you a liar. Today I asked when should I call again, she just told be she doesnt know. When I asked should it be within a week or everyday, she said "how practical would it be for you to call everyday... I dont know when you must call". The people who work there are just simply rude.
Hannes Bronkhorst Send email
 
Aug 1, 2018

IRP 5

I have requested my IRP5 on 4 July 2018.
The opperator told me it will take 5 to 7 working days.
Several calls later and still noting and it already 1 August 2018
What do I have to do to get my IRP 5
Tiran Send email
 
Jul 24, 2018

Surplus statement

I have been going to the surplus department for very close to 4 years now.The ladies who work there are pathetic.They drag their feet,sit on their phones,and help you as if they are doing you a favour.They pull their faces once you ask a question.All this time Im being told,"we've submitted your request".I ve been sending emails to them,with same reply.They have requested my details countless times!!!I am now fed up.Can you please just do your work.I understand there are a lot of people,but it cant take so long,to get a statement!!!
Matiso Send email
 
Jul 23, 2018

IRP5

Dear Sir/Madam

I have requested for my IRPM 5 at MIBFA four weeks ago.
I have send and resend emails at MIBFA, I have also consulted the offices direct, emails were confirmed received. But there is no progress on theirs side.

SARS need the IRP5 in order to give returns to me, I have all IRP5's from except the one at MIBFA.
I travel every week to check progress all they say, just wait for our call.

I am un employed and I do have have revenue SARS, I cannot get it because MIBFA take forever to print out my IRP5.

I hope my concern and request will be considerd very soon

Regards

Mandisi Matiso
083 951 2983
EonPrinsloo Send email
 
Jul 17, 2018

Provident fund surplus payout

Up to date i have been waiting more than three months just to obtain a statement of my provident surplus fund in order to request a payout mandate.How long will the payout process take if only requesting a statement takes this long.This is ridiculous.
avantond Send email
 
Jul 16, 2018

Death Benefits

I am waitibg 18 months for death benefits to be paid out, I was the nominated person and I have to wait for Mibfa to decide if I get the benefits. Why do members then fill in nomination forms if their wishes are not adhered to?

Has anyone thought of getting Carte Blanche to investigate????
Kevinks Send email
 
Jul 11, 2018

No service

I had to visit Cape Town branch 3times before all required paperwork was in order. If they requested everything the first time it would only be twice.

Been trying to find out what has happend to my funds but every time the same story. They are understaffed i should try phoning the following day between 2&3.
I do so only to be told they are unable to help me and i have to phone jhb branch.

I phone jhb branch and only reach a recording stating that there are 9 or more callers before me. Takes 20-30 minutes to reach number one in the queue and then they simply end the call.

Have tried contacting cape town branch to explain what is occurring everytime and once again im told they are unable to help me i should call back the following day between 2&3.

Yes, i am keeping a copy of this complaint only to show my next employer that i refuse that any of money goes towards mibfa ever again.

Unfortunately, as i am told every single time when i phone them i have come to the conclusion that mibfa does this on purpose to avoid payouts because claimers become to annoyed and give up on trying to retrieve their funds.

They should be investigated after reading all the other complaints
Kevinks Send email
 
Jul 11, 2018

No service

I have handed in all requested paperwork and was told if i havent heard from them in 10 weeks time i will have to contact the number on the slip handed to me. Spent three days just to get my paper work sorted correctly, everytime they just add another request instead of requesting everything the first time. Yes i have repeatedly phoned and am told they are short staffed and suggest i call the following day to speak to a consultant.
Yes i have phoned the following day only to be told to they are unable to assist me and i should phone jhb.

Everytime i contact jhb im told that there are 9 or more callers before me. Get to be the first caller in line and the phone gets put down. Dial back and then they are too busy to accept any calls at the moment.

Phone Cape town again and explain that their is no co-operation from mibfa at all, ask them whats the solution.
Unfortunately i cant assist you i have a customer in front of me try phoning between 2and 3 tomorrow. So everything i done last week they expect me to do all over again this week. I have come to the conclusion that they do this on purpose so that the claimer gets so annoyed and just gives up and forgets about the claim.

I am taking a screenshot of this message and keeping it for future references. Wont ever allow another employer to deduct money from my salary to pay mibfa toward pension fund again.
zakhelemzoko Send email
 
Jul 10, 2018

Request for an IRP5 2018

Dear Sir/Madam

I hereby wishes to apply for the IRP5 for year 2018, I am Zakhele Israel Nicholas Motha id number: 760108 5424 081 and my tax number:1888001672.

I will be glad should you please e-mail to [email protected]

THANKS
Shelly19960602 Send email
 
Jul 6, 2018

Sick leave

I went on maternity leav on the 13May my HR send al the paper work in to them and it is almost. 2 months Know and still did not get money if you call them they say the power is off
cathy123 Send email
 
Jul 4, 2018

Surplus benefit pay out

My Dad is waiting now 3 years and six months for MIBFA to pay him his surplus benefits.
MIBFA have been given him the run around all this time requesting documents that he
already submited.
They told him that the money will be paid out on the 10th of June 2018 and to date he is still waiting.
When he phoned this month they told him to come in and sign then they will payout when he
gets there they sent him from pillar to post and he leaves there empty handed with no assistance.
What would be the next step and who can he contact for assistance?

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