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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

TG Gericke Send email
 
Jan 10, 2017

Pension calculated inaccurately - payment stopped

I have applied for my Pension withdrawal in the middle of 2016. In November 2016 I received confirmation from Joyce Moerane that I will receive my first pension at the end of December 2016. Since I did not receive it, I contacted the MIBFA offices on numerous occassions - Joyce on leave... The callcentre contacted me back after a week, saying that the pension was wrongly calculated (a fault on their side) and now the whole process should start again. When trying to contact them to start everything again, they just take messages and don't return your call.

This is unacceptable as I am relying on this income.

TG Gericke
robertmhizha Send email
 
Dec 14, 2016

Marcom Plastics

Hi, I applied for my provident fund benefit in September 2015, in December I called in MIBFA and was told I will receive my money before end of the year, I started calling weekly for the next 6 months until I was referred to a Supervisor who said that my claim was stopped since I started contributing again. I told them I need the money and they told me resubmit my application since I was no longer working again, I resubmitted on 20 July 2016 & upto now I am calling everyday only to be told the same story that you will receive the payment. Please help since I can't start a new job before getting this payment. My name is Robert Mhizha [email protected]
CindyOormeyer Send email
 
Dec 9, 2016

SURPLUS OF DECEASED

Good day
My dad passed away in may 2015, I filled out application forms for his Surplus and Pension in August 2015. Payout for Pension was paid out in December 2016. Then in April 2016 i received a letter and statement for his Surplus to be paid out and was informed about the required documentation. In April 2016, I gathered and sent all requested documentation via e-mail and registered post. I have been doing follow ups on a regular basis and each time I am informed that it is in progress.... In July 2016, I was informed that I will receive a call by end of July 2016 to confirm proof of certain information and payout will be made. I am being told to call back 2 weeks later to 4 weeks and each time I call they have the same story that everything is still processing. By now the frustration has been building up. Apparently I cannot speak to anybody in the death claim department, and apparently that is where the documents are, but nothing is being done. It has been escalated several times and till now, still nothing. They even flagged me on their system as being rude!!!
It is December 2016, and up to now, empty promises have been made and no contact from MIBFA have received, unless I call them.

I am also being told that there is a backlog, but honestly, that is not my problem. If they do their work as they should, then everything should run smoothly, and many of us will have no reason to beg for claims which are legally ours and left by our loved ones.

Who can I contact or what can I do?

Cindy Oormeyer
[email protected]
Junior Joubert Send email
 
Dec 7, 2016

MIBFA Surplus Fund Payout

I made a claim for my payout in early 2014 submitted all the documents about 5 times - they must have received all the document to have opened the file to allocate a case number etc. Then received bank mandate for completion in 2015 after many many phone calls to them. Since then nothing - last call to them at end of October 2016 lady confirmed all documentation and payout will be done at the end of November - called again first week December - reply we don't have all your documents so payment cannot be made - on 6 December documents were again delivered to their office in Johannesburg - we have signed confirmation so it will be interesting to see if payment will now be forthcoming. Junior Joubert - email address - [email protected]
yolandeh Send email
 
Dec 6, 2016

NO CO-ORPAATION FROM MIBFA STAFF

I'm also a victim of the MIBFA system or staff, call it it what u like. My late husband applied for his surplus benefits June 2015. WE only received the documents to complete on the 30 November 2015. Yes a month and 5 days after he passed away due to cancer. I also did spend Hundreds of rands calling MIBFA, but yet no joy.The excuse lately for the past 4 months is they are calculating the interest. My goodness a 1 year old knows how to work a calculator, But hell they dont, the amount due to me is less than R25 000. So now I'm asking myself, on wait merit was the agents appointed. Cause the clearly need to go back to school and their parents, cause they have no empathy and a lack of manners. My dog have better manners. I'm just wondering what is their purpose there, its definitely not to assist the people claiming their rightful money. They are running a circus. Its not a call center, they are definitely not rendering a service. It takes u forever if you call them to get through, by the time you do get through, they treat you as if they are doing u a favor by taking some of their precious time to answer your call and to pretend to listen to you. Due to them I had to sell some of my stuff to cover the funeral costs cause they are taking there time to assist or should I say not assist the public.

Yolande Human
[email protected]
Jane Venter Send email
 
Nov 23, 2016

MIBFA Surplus

Good day

Please assist I've applied for my deceased husbands pension in 2015 on 09 April. My reference number they gave me was SUR013. I've since gone to the offices on numerous times being sent all over for the correct documentation, all has been submitted and now I've been told that they are busy calculating the interest on my claim since September. On Saturday 28 October they said I should give it 2 weeks and come back again, I've been there on 19 November again and they took my number claiming they will call me back to confirm when my money will be paid out. I'm a pensioner who struggles to walk and stays in Vanderbijlpark which means I need to travel every time. This morning I called once again and the same answer was given call back in 3 weeks time.

Please help me....

Mrs Venter
0791127674
Reference number: SUR013
4405245045080 Send email
 
Nov 22, 2016

MIBFA PENSION

Is there anybody in the service of MIBFA that will be able & willing to assist with the payout of my pension? I need my pension very badly for medical treatment. My name is JOHANNES KLUIN ID NO : 440524 5045 080

I submitted my forms 8 months ago. Everytime I phone to enquire I got told that I must submit PROOF OF RESIDENCE, CERTYIFIED COPY OF ID SIGNED TWICE & BANK STATEMENT. I have submitted these documents about a 100 times by now. If a person try to complain MIBFA staff just drop the phone in your ear. Than you must phone again & start explaining all over again just to get put off again. Can anybode just tell the public exactly wha6t is going on in the MIBFA pension fund offices? I do not know about 1 single person that got assisted by your staff. We are thousand of people that wait for our pension fund. If a person dare ask why do you have to submit the same docs again & again & again you get told that MIBFA has the right to req it as many times as they want too. Please can anyone just stand up in the MIBFA offices to adhere to the public & help us to get our pensions paid out?

I must go for an operation in the beginning of Dec 2016 but I must put down an amount before I can be submitted. PLEASE who can I address for assistance or any kind of help? Your staff are rude & seems to have no training that s working in your offices. I beg you on my knees to help me to have my pension in time for my operation & treatment. Many thanks. Johannes Kluin. 082 873 1467
chadrie Send email
 
Nov 22, 2016

Pay out of surplus

Good day. I am fedup with mibfa I have applied almoste 3 years back for my surplus every time they say send copy of id in coulour 6 times and still nothing back from them i even registered mail it but still nothing and the call centre agents are so rude and full of them selves its a disgrace how they speak to people and I really dont think they know what they doing so im fed up with this poor service pissed off and i singed a letter giving my wife approval on my queries but stil they dont wane help im fed up they are fast to take your money but giving it back takes for ever
please if you ever will replay try my number it works 0747733961
chadrie Send email
 
Nov 22, 2016

pension fund not paid

Hereby I Andries F. Jansen, ID 8104255095087, works at Vulcania Reinforcing Company (Pty) Ltd situated in Brakpan from March 2014 up to date. I want to know where my contributions are going that are deducted from my salary every month. I have asked the Human Resources department and they told me that they cannot give me a statement I must contact MIBFA for a statement.

On 25th October 2016 I have contacted MIBFA and they had confirmed that my last payment was made in October 2015. Nothing else was received up to date. My deductions are on my pay sheet every month.

My question is where are my deductions going to if the company deduct it from my salary every month but are not paying it over to the relevant parties?

and why don't mibfa queries if the company stops paying and if you queries mibfa sends you this back im going to the paper please see email attached
Just to inform you that I will not leave it here I’m going to take it further to the pepper and a lawyer because you as a pension company don’t follow up on companies that don’t pay their pension fund and if a person queries you can’t help them so for what are you there definitely not to help an employee and im definly putting this story in daily sun as I have all the proof of how we are struggling to get information out of this company.
Kind regards
Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Zandile Mlindwa [mailto:[email protected]]
Sent: 22 November 2016 09:24 AM
To: Chantel Jansen <[email protected]>
Subject: RE: 5I17354


Like I said, the council will assist your husband, he must go back to them.


Regards,

Zandile Mlindwa | Record Maintenance
Metal Industries Benefit Funds Administrators
Association Incorporated Under Section 21: Reg. No. 94 01481/08
42 Anderson Street, Marshalltown, 2001 / P O Box 7507, Johannesburg, 2000, South Africa
Switchboard: (+27)011 870 2000 Office: (+27)011 870 2101 Fax: (+27)011 870 2397
Call center: 086 010 2544
www.mibfa.co.za




From: Chantel Jansen [mailto:[email protected]]
Sent: Tuesday, November 22, 2016 9:21 AM
To: Zandile Mlindwa
Subject: FW: 5I17354


My husband isn’t the only one all off the employers pension isn’t paid and the company is closing down December

Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Chantel Jansen
Sent: 22 November 2016 09:18 AM
To: 'Zandile Mlindwa' <[email protected]>
Subject: RE: 5I17354

Good day
We did but they did went to the company and nothing happened so then we went to ccma and they told us to go and make a fraud case against the company so we did. The company agreed to pay half this month and the other half December but know I just wane know if they did pay it

Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Zandile Mlindwa [mailto:[email protected]]
Sent: 22 November 2016 09:13 AM
To: Chantel Jansen <[email protected]>
Subject: RE: 5I17354


Good day Chantel

Unfortunately your husband has to take the statement to the Council and give them his query and they will assist him.


Regards,

Zandile Mlindwa | Record Maintenance
Metal Industries Benefit Funds Administrators
Association Incorporated Under Section 21: Reg. No. 94 01481/08
42 Anderson Street, Marshalltown, 2001 / P O Box 7507, Johannesburg, 2000, South Africa
Switchboard: (+27)011 870 2000 Office: (+27)011 870 2101 Fax: (+27)011 870 2397
Call center: 086 010 2544
www.mibfa.co.za




From: Chantel Jansen [mailto:[email protected]]
Sent: Tuesday, November 22, 2016 9:06 AM
To: Zandile Mlindwa
Subject: RE: 5I17354

Andries F. Jansen, ID 8104255095087, works at Vulcania Reinforcing Company (Pty

Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Zandile Mlindwa [mailto:[email protected]]
Sent: 22 November 2016 09:05 AM
To: Chantel Jansen <[email protected]>
Subject: RE: 5I17354


Good day Chantel

Can I have your husbands id number.

Regards,

Zandile Mlindwa | Record Maintenance
Metal Industries Benefit Funds Administrators
Association Incorporated Under Section 21: Reg. No. 94 01481/08
42 Anderson Street, Marshalltown, 2001 / P O Box 7507, Johannesburg, 2000, South Africa
Switchboard: (+27)011 870 2000 Office: (+27)011 870 2101 Fax: (+27)011 870 2397
Call center: 086 010 2544
www.mibfa.co.za




From: Chantel Jansen [mailto:[email protected]]
Sent: Tuesday, November 22, 2016 8:40 AM
To: Zandile Mlindwa
Subject: RE: 5I17354

Good morning
Sorry to bother you just wane know if you can send me a update statement as we have difficulties with the company that did duck pension but they don’t pay it over to you. know they are saying all the outstanding money have been paid up to date I just want proof as we made a fraud case against the company

Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Zandile Mlindwa [mailto:[email protected]]
Sent: 16 November 2016 07:52 AM
To: Chantel Jansen <[email protected]>
Subject: RE: 5I17354


Only a pleasure.


Regards,

Zandile Mlindwa | Record Maintenance
Metal Industries Benefit Funds Administrators
Association Incorporated Under Section 21: Reg. No. 94 01481/08
42 Anderson Street, Marshalltown, 2001 / P O Box 7507, Johannesburg, 2000, South Africa
Switchboard: (+27)011 870 2000 Office: (+27)011 870 2101 Fax: (+27)011 870 2397
Call center: 086 010 2544
www.mibfa.co.za




From: Chantel Jansen [mailto:[email protected]]
Sent: Wednesday, November 16, 2016 7:50 AM
To: Zandile Mlindwa
Subject: RE: 5I17354

Thank you very much

Chantel Jansen
Warranty
BAW South Africa

CHINA AFRICA MOTORS (PTY)LTD
Registration No. 2010/017157/07
Tel +27 11 817 8017
Fax 086 657 4409
www.bawsouthafrica.co.za

From: Zandile Mlindwa [mailto:[email protected]]
Sent: 14 November 2016 07:19 AM
To: Chantel Jansen <[email protected]>
Subject: 5I17354


Good day Chantel

Your husband’s statement as requested, please see attachment.


Regards,

Zandile Mlindwa | Record Maintenance
Metal Industries Benefit Funds Administrators
Association Incorporated Under Section 21: Reg. No. 94 01481/08
42 Anderson Street, Marshalltown, 2001 / P O Box 7507, Johannesburg, 2000, South Africa
Switchboard: (+27)011 870 2000 Office: (+27)011 870 2101 Fax: (+27)011 870 2397
Call center: 086 010 2544
www.mibfa.co.za




From: PrinterM [mailto:[email protected]]
Sent: Monday, November 14, 2016 6:54 AM
To: Zandile Mlindwa
Subject:




Disclaimer: www.mibfa.co.za/emaildisclaimer.aspx .


Disclaimer: www.mibfa.co.za/emaildisclaimer.aspx .


Disclaimer: www.mibfa.co.za/emaildisclaimer.aspx .


Disclaimer: www.mibfa.co.za/emaildisclaimer.aspx .


Disclaimer: www.mibfa.co.za/emaildisclaimer.aspx .
stefan Send email
 
Nov 17, 2016

Surplus pension claim

I just want to correct my email address on the previous message i send
[email protected]
cell;0623703872
STEFANUS JOHANNES BOUWER
7301145040080
Thank you i hope to see any resolts
stefan Send email
 
Nov 17, 2016

Surplus pension claim

Hi my name is Stefan the surplus fund phone me to come and do my claims money in Marchall str in JHB.I did went there and we did all the paper work,they gave me a paper with the amount that must be paid out to me and said i must phone them back in two weeks on this number 0861504455 to find out for the payout date,they said im on the system and must call back in two weeks.Now when i phone them for the last six weeks all they say is that they wait for the supervisors signature,i must phone back in two weeks,HOW CAN IT TAKE SO LONG FOR A SIGNATURE,PLEASE I NEED HELP
STEFANUS JOHANNES BOUWER
7301145040080
CELL;0623703872
[email protected]
[email protected]
sbumenzi Send email
 
Nov 15, 2016

provident fund

I submitted provident fund claim two months back they always tell me to fax a copy of id.unfortunately every time when i fone back to check that they have receive a fax they say no how come coz now its for the fifth time i send them the cipy of my id.
Alanhedley Send email
 
Nov 11, 2016

Payment of Benefits

I applied in early 2014 for the benefits of my late husband, A.H. Warren- 580627 5115 082. I received a letter from Metal Industries Provident Fund, dated 2015-01-28, acknowledging receipt of my application. In July 2015, I was advised to open a late estate account as payment was due to be made. I was also sent a bank mandate form to complete. On the 13th of July 2015 a late estate account was opened. I received a letter from MIBFA dated 2016-01-25, with surplus statements and bank mandate form to be completed and returned via post to MIBFA. To date I received no payment and it is costing me to keep the late estate account opened as well as to make calls regarding my claim. I am a pensioner and it is becoming increasingly difficult to make ends meet. Each time I call, I am told that my claim is ready for payout and to call back every 2 weeks to check. Please help me in this regard. I cannot understand what is taking so long. My contact details are as follows; [email protected] and my cellphone number is 083 329 2719.
Rmorongwe Send email
 
Oct 28, 2016

Payout

Hi I wanna know if its possible for a minor to get a payout before he reaches 18? Cos now my brother is 18 n my mom went to your offices a year ago to claim on his behalf in order to buy him school uniform,and she was told they have already payed out his shares. I still don't understand how and why, could you please help me understand this cos um confused.

Thank you
[email protected]
tyranfourie Send email
 
Oct 19, 2016

Submitted Application 3 times still not received

In 2014 I sent my application to claim my provident fund just to be told it was never received. I have since re-sent my application twice. I have posted and hand delivered. How is this possible??????
[email protected] Send email
 
Oct 14, 2016

Unpaid mibfa surplus

I have applied for my surplus in 2012 last year I went to query from January and in May I received a phone call to say my application was approved and they wanted confirmation about my banking details. My details was changed and I went to the bank with a form from mibfa. I went the Saturday morning to submit the documents and was told that the bank mandate form was incorrect. I got a new form and went to the bank to complete and went back to mibfa. After two weeks I phoned and were told to just fax a copy of my I'd signed twice and the money will be released. After 3 weeks I received an sms that my signature did not match my application in June;July and August the same thing went to the police station certified the id document again signed twice .Today 14 October I phoned and spoke to Ray Raymond and asked him how is it possible all these years I have signed the same and now it differs.he went to speak to his supervisor Tsidiso and he said that it's not my signature but my barcoded id that does not scan.I told them that I went to vote with my I'd opened a bank account this year no problem. I went to their office again for them to scan my I'd and they will release the payments. The supervisor Pumzile spoke in her language and said how can Raymond tell me to get my I'd scanned as they have no scanners there. SHE told me to submit another copy of my I'd and if this does not work in have to go to home affairs to get another id .those agents that sit there are rude and it is if they pay you the money out of their pockets. There is such alot of unemployed people that want to work and those arrogant lazy agents does not want to help.even if you phone they drop the call after you hold on for 15 to 20 minutes. THEIR SERVICE IS POOR.I have read all above complaints and it seems we are heading to a dead end.I hope someone out there will help [email protected]
sherrymohamed Send email
 
Oct 13, 2016

pension payout

A claim has been made against my late husbands estate for 5years. We are repeatedly told docs not received. Emails not recvd. Fax.not recvd. Registered mail not recvd. Weekly ph calls is costing me so much due to being unemployed. I Have proof of everything since application. In Jan 2015 i was told i will rec payment. Now its 2016 another year. No payment.
Late husband. U.J.Jacobs. Id.6604075160088.
Mrs A.Jacobs.0629948116
Charmaine Lourens Send email
 
Oct 10, 2016

Unpaid Surplus

UNPAID SURPLUS
We have submitted the surplus claim of my late father David Stephanus Wagner, ID nr: 8510120109087 in 2013 and it has not been paid to date. Every time we call they say the application is ready to be paid out. The same answer for 15 months now!!!!!! How can this be. My contact nr is 072 853 9880. Email address: [email protected] - Regards Maureen van Vuuren.
Carol Simelane Send email
 
Sep 29, 2016

Non payment of MBIFA provident on death claim

We have submitted death claim documents of the late Richard M. Simelane on the 25th of April 2014 and we were told it would be paid out before December and it has not been paid o date.Its been 2 years already.
Pusetso Send email
 
Sep 26, 2016

UNPAID SURPLUS

we have submitted the surplus claim of my late mother Jostina Malekena Kheswa - 3912230283080 in 2010 and it has not been paid to date. Every time we call they say the application is now ready to be paid out. We had to use our monies to erect the Tombstones for my late mother in 2015 cause we were told it will be paid out before December 2016. I called this year again in May 2016 and i was told to re-submit the confirmation of the bank account, which is did but still nothing happened.
I have used the airtime of the amount of R2000.00 to follow up on this matter. The calls center agents are like programmed machine because they all say the same thing call after 4 weeks. Nobody knows what is happening and they cant even transfer the calls to the relevant department.
We end up falling in the hands of scammers due to such poor customer services
theo Send email
 
Sep 24, 2016

surplus payout

I have applied last year August for my surplus every time I get told come back in 4 weeks after a year I phne to check up whats happening they tell me to phne back in 4 weeks I phned after 4 weeks only to discover I have to send them an affidavit cos in 2010 ive changed my banck account and the call centre agents are so rude and full of them selves its a disgrace how they speak to people and I really dont think they know what they doing so im fed up with this poor service pissed off
sonnette Send email
 
Sep 19, 2016

metal industry surplus claim

It's now already two months did already a confirmation waiting every time I phone they say if the money is not in by two weeks phone again.
Carolesbend Send email
 
Sep 14, 2016

Provident Fund

Good day I hope I can be assisted I handed my documents in at mibfa on the 18.08.2016. I called 2 weeks after that my documents has nit been scanned today I call my id is not clear and my documents has only been scanned yesterday. No one calls u do they realize that I do not have money now I have to wait guess another 4 weeks. I am at home with no money how in heavens name can I claim take 2 months???? I need this to be sorted out. I need to settle come debt and interest is building on. I do not even have money for airtime. If someone can please help thus us bad service. [email protected] 0790953419

Provident Fund

Michaelv Send email
 
Sep 12, 2016

No comutication between branches

I have sunmited my papers in jully for my provident and reseved a ref num for the claim but if i call they tell me that they have not reseved the papers from the klerksdorp branch or there is a problem by my previous employer but i was informed by my previous employer that i am removed from the system the papers was submited the day that i finished at my previous emplyer i my self whent to mifa in klerksdorp to submit it what can i do becose they keep telling me 4 weeks to 6 months i need te wait for my money but i need the money and dont get answeres if i call mifa
FUNAMI Send email
 
Sep 10, 2016

PAY OUT FUND

Complain about my payout
My name is Funami Johanna Mkhonza .
I applied on behalf of the late Mbambeni Johannes Mkhonza
And I got the statement of how much I was supposed to get.

And after that I received the fund, but the fund in the statement does not match the fund that I received.That is where my complain is, after deductions I was supposed to get xxxxx but to my surprise it was far to less than in statement. Could you please explain to me how it happened.

My file is with mibfa as I cannot reveal my information in this page.

From FJ Mkhonza
Contact number 073 977 5756
[email protected]

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