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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

[email protected] Send email
 
Jan 4, 2016

mibla sleeping no responds

I want my provident fund money to be paid out but no one at mibfa can tell me when just say up to 4monrhs how the hell can I wait so long we don't live in stone age mibfa must wake up and start to do their work properly unexeptable this is my money and I want it now what's going on in that ofices that u taking so long are u sleeping the whole day seems to me u don't know how to run a company only by making money on shares and stockes u keep peoples money longer than u should so that u can make more money that's wrong very wrong
[email protected] Send email
 
Dec 6, 2015

still waiting

good day Francis Jonkers ID 8509305207088 my documentation was processed on the 9-09-2015 after i have submitted it on 3-09-2015
its the 6-12-2015 and i stile have not received any money for all from the time have called numerous times travailing to your offices in JHB CBD getting the same answer from the time i stated to inure of what will the sum be for my insurance money same answer i get all the time its still wattling for calculation the lady i spoke to at the offices in town and the time i called the call center send the person in-charge of handling my account a email and that is all progress that was maid its four moths now i am handing this matter to the Ombudsman. regards
roosie Send email
 
Dec 2, 2015

Pay out maddness

Good Day

I called about 100 times and spoke to Irene and Clinton from your offices who does not come back to me I was promised my payout last week and up to date no response or a email from any of your staff this is really bad is their anyone that can help so that you can get your money PLEASE HELP with this disgusting service that the clients get it sucks

ROSCOE SEPTEMBER
henry1940 Send email
 
Nov 5, 2015

pensioner struggling since 2010

Good day
I need the contact details of the centre in charge of complaints. I'm 75 and have been going to jhb through my ill health every 6 weeks like I'm told and still have not receive anything. The service is pathetic.
Scookson Send email
 
Oct 8, 2015

Payout TAKING TOO LONG

The service is PATHETIC.The four months waiting period has come and gone and i have been told that my application has not yet been seen to.
This is UNACCEBTABLE and i will be seeking action against the fund as they take advantage of people who are dessperate to claim THEIR money!
Marc Booth Send email
 
Oct 3, 2015

Payment of Benefits

I Marce D. Booth have been struggling for over a year now to get my benefits due to me paid out. In August of 2014 my contract was ended with SME in Richards Bay. I sent
the paperwork to MIBFA for payout, in October they informed me my id copy is not clear and I have to resend the original paperwork again. I was told I am not allowed
to fax or email it, they only process claims through post. I posted all the paperwork by registered post from the post office in Vryheid, KZN. When we phoned MIBFA in November
they again said the copy of the id is not clear and we have to resend everything again. I was told by the MIBFA agent if the company I worked for put the company
stamp on the copy of the id there will be no reason to withhold payment. I sent the copy to SME where it was stamped, I certified the copy at the SAPS in Vryheid
KZN and resend the paper. MIBFA than claimed they did not receive the post. We than went through the whole process again and sent the envelope with Zultrans,
when we phoned the acknowledge that they received it but claimed the bank mandate was not with the paperwork. We must phone again in 2 weeks, where they than claimed
that they found the Bank Mandate. We were told again to phone 2 weeks later which we did and was told the paperwork is at the SARS office we must again phone 2 weeks
later. When we phoned, June 2015, we were told that everything is clear, I am no 358 in the que and they only allowed to do 6 payment per day, but I would get my money in July
2015. July went passed and we phoned them yet again in August where the lady told us the male person whom worked with my claim has resigned and my claim has
been transferred to a different person. I told her it is unfair to punish the customers if someone leave it not our fault, and I have been waiting for this money for over a year now.
I am unemployed and need my money urgently. The lady said she understand we have to phone again in 2 weeks. We phoned again in September, where this lady
said that the previous lady was not allowed to give out such information. Now this morning of 3/10/2015 we tried phoning MIBFA and we are told by the answering machine the
office hours is Monday to Friday from 7h30 till 17h00 and on Saturday from 7h00 to 12h00. We phoned at 10h21. I am very displeased with the service we get from MIBFA.
I did everything they asked me to do, spent a lot of money on postage and phone calls, SARS cleared me, so I don't understand what the hold up is with my claim.
I really do hope that someone in this department can assist me. My contact numbers are 0717072737 or 0710701094. Kind Regards MD Booth 8808085052080
gert Send email
 
Jul 8, 2015

Calculation of surplus portion

I have applied for my portion of surplus money in 2012 already and everytime I phone them they say it is still being calculated.There are a whole lot of people that applied after me and already received their money .I find it truly frustrating that they calculate my money for 3 years already and still didn't come to a amount.my contact details are 0827538340 mr GE Burger I'd nr 7103105074087.

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