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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

Khathide Send email
 
May 6, 2016

Non payment of funds

Mibfa doesn't render the services they promise to be rendered, I've submitted all the required documents ages ago unfortunately nothing seems to be happening about my claim, I'm very disappointed now I have to use my money to get my money! It really sucks having to try alternative ways in receiving what's yours which was taken peacefully on you, when it's their turn to pay they give runarounds.
MIBFA YOU SERVICES SUCKS'
Sakkie Send email
 
May 5, 2016

No payout

I Resigned from my company, they gave me an option if I want to carry my provident fund over or do I want a payout.
So I decided on a payout, 3 MONTHS later and no answer what so ever. I called and the answers I got was shocking, the are so "HELPFULL"!!!!!. No one can give answers or suggestions or or or.
How and where can I find out what happened to MY money???????? can I expect a call or is that also to much to ask?

Sakkie 0780059200

Thank you
andrewkunze Send email
 
Apr 14, 2016

PAY OUT OF PROVIDENT FUND

I have resigned from the company I have been working for in Metal industry, the company did send documents to MIBFA for the funds to be paid. this was done in July 2015 and up to this year 2016 I have only received a letter stating that they will look into my funds. And I haven't received anything into my bank account.
How best do I get the money I have been contributing for the whole time I was employed .

Regards

A Kunze

+243976970006
jujuman Send email
 
Mar 31, 2016

Terrible service

My dad Mr HN Moatshe ID Nr: 340124 51566085 applied for a surplus in December 2014 to date nothing is said,we submitted all documents everything still nothing...what is going on people

Concerned:His Son Mr J Moatshe
Contacts:072 413 4016
Wimpie Send email
 
Mar 23, 2016

NO SERVICE AND DELAY TO PAY OUT

I have applied two years ago for my Surplus benefit from MIBFA. After I have repeatedly mailed and hand delivered all relevant documents, no money has been paid out. I phoned two weeks ago and was told that they now have all documents on file and that someone will call me within a week or a week and a half to confirm my banking details, NO ONE HAS CALLED!!!

I signed a special power of attorney giving my wife permission to phone on my behalf as I am a disabled person and not working. I cannot afford to keep phoning them from my cell because it has amounted to hundreds of rands already and it is just easier for my wife to phone from her work. Now they are refusing to talk to my wife saying their rules have now changed and although I have signed the power of attorney and had it certified at the police station they now cannot accept it.

I need help to resolve this matter PLEASE.

Can I also add that the staff working at MIBFA are extremely rude and unhelpful.

Thank you
W.C.J. Oosthuizen
6912115085086
Cell: 076 961 9334
amelia Send email
 
Mar 22, 2016

Surplus

Good Day

I have submitted my documents in 2011 for a surplus claim. I have been phoning Mibfa each month to check on my statement. the last time I phoned they told me that my statement has been calculated but was wrong and send back to be re calculated. Today when I phoned all of a sudden I do not qualify for the surplus. After 4 years of phoning back and fourth? Surely there must be something wrong
Vuyiseka Send email
 
Mar 22, 2016

Payout taking too long

I've submited all my documents May 2014 then December 2015 they asked me to submit another copy of Id document signed twice and I cetified but till today they quiet. The person who submit her document with my me when I was submit my Id copy she recieved her money last month. I hope thaa someone will help me to get my money soon. My contacs is 0788269432 or 0782147196 Kind regards V. NKOMANA 7911090307084
kgobisa Send email
 
Mar 14, 2016

Mibfa empty promises

I have submitted all documentations including my bank mandate
personally in your offices all the way from Limpopo and certified
twice my ID copy . I was told to phone on several occasions and when I
did either the phone gets dropped or there is no response.These
documents was submitted on 15 December 2015. How long will it take to
pay payout from now and to at least come back and give a respond not
via automated email. I did everything you asked me to do, spent a lot
of money on postage and phone calls. Three (3) weeks ago I was told by
phone to re-certify my ID copy signed twice I did. I do not know on
what grounds was I supposed to reissue one thing repeatedly.

My soul is deeply injured and I have no alternative choice but to
escalate this matter to the higher authorities i.e. The Presidency,
Public Protector opinion, The Ombudsman, National Consumer Commission,
Black Business Council, and Speak Out.

I cannot take it any more. The government must intervene


Yours Concerned
Kgobisa Elijah Mogola
ID 5907085518083
082-547-8501
Ann Rooskrantz Send email
 
Mar 14, 2016

Surplus Payout

Good day my name is Gerrith Keith Rooskrantz, I have submitted all documentatations including my bank mandate + a certifies twices signed copy of my ID via post. I was told to phone on 3 March and when I did either the phone gets dropped or there is no response. I have send emails to the fund and the message I received is that they are working on my request. These documents was submitted on 28 January 2016 and the application forms was done in September 2013. How long does it take to calculate the interest and to at least come back and give a respond not via automated email. I did everything they asked me to do, spent a lot of money on postage and phone calls, now I am requested to post another copy of my ID
I really do hope that someone in this department can assist me. My contact numbers are 072 5772761 or 0744024094. Kind Regards GK RooskrantzID NO. 6010015085080
Gerrith Rooskrantz ([email protected]) or [email protected]
Vuyi02 Send email
 
Mar 12, 2016

Non payment

Good day

I submitted all my documents to Bradley(who's employed by MIBFA) and he said payment will be made into my account in 5 working day. I submitted everything on the 20th of January 2016. My Ref:70024755
RISHAAD Send email
 
Mar 7, 2016

Delayed provident payout

I have been retrenched from my employer of 21 yrs in October 2015. To date 7/03/16 I have still not received my provident fund benefits. When I started enquiring they told me it will be paid in Feb 16 when I called them today they said I must wait because they are back logged and can't tell me when it will be paid out. Can someone advise as to how to contact Mary from MIBFA who is working with the file or why it is taking so long as I was told 4 month waiting the most. 0727651020
amelia Send email
 
Mar 7, 2016

Statement

I submitted all my documents in 2011 to claim my surplus. Intill now my surplus hasn't been calculated yet. I mean really? Does it take 5 years to do the calculation. Every time you phone if you are lucky to get through you speak to someone else and they keep saying to phone every month. Do they realize how much it cost to hold on for about 20 minutes each time you call

Regards
J.P.M Joubert
Tel 0742539181
Jana Send email
 
Feb 22, 2016

NO SERVICE!!

We have called the Call center several times, with the result of either being hung up on, or transferred several times from one person to the next and nobody seem to know their work! The last time I spoke to someone at the call center I was confirmed that all the Surplus Application documents sent via Post for Warren Peter Smith (ID nr. 8410265202088) had been received and on system and I should call every month to find out whether the calculation for the payout has been done. Now when we call, nobody knows anything!!! What service is this??!! You advertise urgently in the newspapers that you want people to claim their Funds etc and when one does there is absolute no service or no educated staff knowing their profession or simply not wanting to do their work! We have sent the below email several times to email addresses given by your call center, which are invalid and bounce back!

Please be so kind as to clear this up and offer the support you advertise with!

Please respond on [email protected] / [email protected]
or 082 7991513
calvin Send email
 
Feb 20, 2016

No pay out

All documents were submitted last year,benefit statement was sent to me the same year 2015 interests were to be calculated and includeed Till now Mibfa is still calculating.What do Mibfa use to calculate thier hands n toes.???Frustrating...Mibfa had my record and all information while they were deducting my money now what is so dificult to pay out...#0727424264
Merchia Send email
 
Feb 16, 2016

Promise of payout made 2 years ago and a reference provided to no avail - payment still did not happen?

Dear MIBFA Administrators / Board of Trustees

My wife, Merchia Links (ID not provided for security reasons) is now waiting more that 2 years after she received a call from the MIBFA offices confirming that payment is imminent and this is now imminent more than 2 years.

I listen to radio 702 regularly and am amazed that due to this pressure, Board Members respond and make it happen? This is not regular as the point it illustrates proves that something is wrong with a number of payouts and those that got through to 702 is not an exception? The persona; visits to the Johannesburg offices is highly frustrating and she only meets with the same promises and have observed bribes being passed even to the guard/s that 'regulate the queues'? My wife also know of people in my area that applied afterwards and received already and applied for the next tranche - how does this work?

What can she do and / or whom could she contact directly to make payment happen?

Regards
[email protected]
marelw Send email
 
Feb 10, 2016

DEATH bENEFITS :MR A HENNINGS -

DEAR SIR/ MADAM

611210 5227 083
38 11TH AVENUE ,,RETREAT

MY EX HUSBAND ANTHONY DIED IN JUNE 2015. HE LEFT A WILL AND TESTAMENT WHERE HE MADE A SO CALLED FRIEND HIS BENEFICIARY.

HOWEVER MY BROTHER WHO STILL STAY IN THE HOUSE WHERE ANTHONY LIVED BEFORE HE DIED, FOUND A NEW WILL AND TESTAMENT IN THE KITCHEN CUPBOARD OF THE HOUSE.
I ASKED MY ATTORNEY TO TAKE TO THE MASTERS SO THAT THE ESTATE CAN BECOME MINE.

I HAVE EXPLAINED AND FORWARDED ALL THE DOCUMENTS TO MAGDA AT ALEXANDER FORBES AND MARIA AT MIBFA ( TEL 8702187)

THE NEW WILL STATES THAT IAM THE ONLY BENEFICARY TO ALL ANTHONYS ESTATE ( IINCLUDING ALL MONIES)

ANTHONY AND I HAD NO KIDS BUT HE RAISED MY TWO KIDS AS HIS OWN. BEFORE HE DIED WE DIDNT LIVE TOGETHER , BUT HAD A GOOD UNDERSTANDING,

I CANNOT SEE WHY ANTHONY WOULD GIVE ALL HIS MONEY AND PROPERRTY TO THIS PERSON WHO MUST A FAMILY MEMBER , BUT JUST A AQUINTENCE WHICH HE WILL MEET IN THE BAR,

MY FAMILY AND I LOOKED AFTER ANTHONY WHEN HE WAS SICK

MY PROBLEM IS THAT ACCORDING TO MARIA THE CASE IS ON HOLD AS SHE DOESNT KNOW WHO IS SUPPOSED TO GET THE MONEY BETWEEN ME AND DONOVAN BRICKELS.

AND THE CASE NEED TO BE INVESTIGATED..

IAM STILL PAYING ALL THE UTILLITIES AS ANTHONY IS NOT THERE TO DO IT ANY MORE,,
THE NEW WILL AND TESTAMENT WE FOUND STATES THAT IAM THE SOLE BENEFICIARY OF THE WHOLE ESTATE

THANKS PLEASE LET ME KNOW WHEN THIS ISSUE WILL BE RESOLVED
.
Johansmal Send email
 
Feb 8, 2016

Mr J G C Smal

I have been waiting now almost eight years, to no avail!! Everyone that has applied long after me have been paid out!!

Shocking !!

I received an sms 3 years ago saying that they are busy with the calculation!

What do I do now?

ID no 4605135082081
Clint van In Send email
 
Feb 5, 2016

Late payment

It is my personal opinion that this complaint will fall on deaf ears, but here goes anyway.
The reason all of us agree to pay towards the fund is to have something to fall back on in case life deals us a bad hand.
If I did not need the money , I really would rather let it ride until I do.
In applying for my provident fund, I was told that faxed applications were not accepted even tho it shows on the form to fax the application, I then sent my paperwork via registered mail, when I received the letter saying the paperwork had been received I contacted the fund by phone and was told that the documentation I sent was complete and correct and it would take 60 to 90 working days for payment.
When the 90 working days were up I once again called to inquire as to the claim, I was instructed to bring myself and my ID to the office in Anderson st, because the copy I sent ( stamped by the SAPS ) cannot be used and I had to personally bring it for verification, which I did, the man at the counter told me all was in order and it should not take long now.
I called the fund again and was told that the 90 working days only started when I furnished my ID. not professional at all.
What the fund managers don't understand, I did not claim because it would be nice to have some extra money, NO I claimed because I know how long it takes to find employment in SA, now thanks to your incompetence I cannot even afford to go to an interview and I am in the process of loosing my house and the water and lights will be cut off next week.
I hope you all sleep well tonight in your warm beds.
Thanks for nothing.
Clint Van In
7401195024081
tshepo Send email
 
Feb 4, 2016

PROVIDENT PAYOUT

Its been 8months since I applied for my provident money and still nothing every-time I go to inquire im told to come back after 3weeks and im unemployed to be traveling this much not knowing if i will get what is due to me. Last time i went i was told that they waiting for the person who calculates whats due to me and they will call to verify my details but so far nothing.

MIBFA people please get your act together and give us what is ours the money.

Tshepo contact 0739607844.
MatshabaM Send email
 
Feb 3, 2016

Metal Industries Provident fund

My name is Matshaba MM,I have been struggling for more than 3 years to get my late husbands surplus benefits .I sent all the paper's needed by registered post but still no payment.My contact number is 0793148588/0797965328
JS DU TOIT Send email
 
Feb 2, 2016

Pay out take long

To whom it may concern. I have submitted all documents required from MIBFA early December 2015. They advised me that pay out will be made 2nd week in January 2016. I phoned and they said that the matter is now with the calculating department and pay out will be within a week or so. Why does this take so long? There are dishonest people paying certain companies to push their application and get their money within a month of submitting claim. I do it the honest way and have to wait and wait. Will it be a better option to take this matter to the Ombuds? Please be so kind as to assist? Mr. Johan du Toit - 4603255090083 contact number 076 367 2830
Timothy Send email
 
Feb 1, 2016

About the fone not been responding.

I have calling u almost 27 minutes no one it's picking de fone just machines dat speak with me. May u plz tell me wich time must we use to call u? Remember we are using cell fone not landlines.
zurcher Send email
 
Jan 20, 2016

I'm waiting for long time now for payout

Hi I'm waiting a long time for my provident to pay out I was at jhb many times now and I phone many times and still nothing everytime they said it will be 2 to 4 weeks my numba is 0722686379 sorry for the complaint but really its almost 2 year in total
mpho6227 Send email
 
Jan 15, 2016

profident

8403015589086..im really not impressed with the level of service being offered I submitted my claim at the beginning of on 03-09-2015 but I get told it was only logged on the 27th of September..as for the level of incompetency at the call call centre is really out of this world as you never get any accurate feedback when making a follow up except being told they'll get back to you..i really don't see myself using this services ever again..
Zandi Send email
 
Jan 14, 2016

Payout taking to long, ts pathetic

I have submitted my forms on 03/08/2015 till today I haven't receive my money. Every time i go there I'm told that the person (Thabiso Jolingana) in verification department has a backlog of work,so i have to wait up until his up to date with his work which we know its not going to happen, coz clearly they are not working. i confronted him and told me i should work through his supervisor. I tried to get hold of his supervisor, but no luck. and he also told me that they are working on the special projects for big companies where the have retrenched 100+ people then only will they process us the individuals claims.MIBFA is a very unorganized organization with incompetent
people that cant do their jobs.This money is mine and they are not doing me a favor but they are getting paid to service us the clients.How must people live when they have to wait for their own money that was deducted from their salaries month after month without fail. MIBFA needs to back to the drawing board and restructure the whole MIBFA.

Regards,
Zandile Jennifer Nhlabathi

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