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South Africa

Consumer complaints and reviews about MIBFA

tyranfourie Send email
Oct 19, 2016

Submitted Application 3 times still not received

In 2014 I sent my application to claim my provident fund just to be told it was never received. I have since re-sent my application twice. I have posted and hand delivered. How is this possible??????
[email protected] Send email
Oct 14, 2016

Unpaid mibfa surplus

I have applied for my surplus in 2012 last year I went to query from January and in May I received a phone call to say my application was approved and they wanted confirmation about my banking details. My details was changed and I went to the bank with a form from mibfa. I went the Saturday morning to submit the documents and was told that the bank mandate form was incorrect. I got a new form and went to the bank to complete and went back to mibfa. After two weeks I phoned and were told to just fax a copy of my I'd signed twice and the money will be released. After 3 weeks I received an sms that my signature did not match my application in June;July and August the same thing went to the police station certified the id document again signed twice .Today 14 October I phoned and spoke to Ray Raymond and asked him how is it possible all these years I have signed the same and now it differs.he went to speak to his supervisor Tsidiso and he said that it's not my signature but my barcoded id that does not scan.I told them that I went to vote with my I'd opened a bank account this year no problem. I went to their office again for them to scan my I'd and they will release the payments. The supervisor Pumzile spoke in her language and said how can Raymond tell me to get my I'd scanned as they have no scanners there. SHE told me to submit another copy of my I'd and if this does not work in have to go to home affairs to get another id .those agents that sit there are rude and it is if they pay you the money out of their pockets. There is such alot of unemployed people that want to work and those arrogant lazy agents does not want to help.even if you phone they drop the call after you hold on for 15 to 20 minutes. THEIR SERVICE IS POOR.I have read all above complaints and it seems we are heading to a dead end.I hope someone out there will help [email protected]
sherrymohamed Send email
Oct 13, 2016

pension payout

A claim has been made against my late husbands estate for 5years. We are repeatedly told docs not received. Emails not recvd. Fax.not recvd. Registered mail not recvd. Weekly ph calls is costing me so much due to being unemployed. I Have proof of everything since application. In Jan 2015 i was told i will rec payment. Now its 2016 another year. No payment.
Late husband. U.J.Jacobs. Id.6604075160088.
Mrs A.Jacobs.0629948116
Charmaine Lourens Send email
Oct 10, 2016

Unpaid Surplus

We have submitted the surplus claim of my late father David Stephanus Wagner, ID nr: 8510120109087 in 2013 and it has not been paid to date. Every time we call they say the application is ready to be paid out. The same answer for 15 months now!!!!!! How can this be. My contact nr is 072 853 9880. Email address: [email protected] - Regards Maureen van Vuuren.
Carol Simelane Send email
Sep 29, 2016

Non payment of MBIFA provident on death claim

We have submitted death claim documents of the late Richard M. Simelane on the 25th of April 2014 and we were told it would be paid out before December and it has not been paid o date.Its been 2 years already.
Pusetso Send email
Sep 26, 2016


we have submitted the surplus claim of my late mother Jostina Malekena Kheswa - 3912230283080 in 2010 and it has not been paid to date. Every time we call they say the application is now ready to be paid out. We had to use our monies to erect the Tombstones for my late mother in 2015 cause we were told it will be paid out before December 2016. I called this year again in May 2016 and i was told to re-submit the confirmation of the bank account, which is did but still nothing happened.
I have used the airtime of the amount of R2000.00 to follow up on this matter. The calls center agents are like programmed machine because they all say the same thing call after 4 weeks. Nobody knows what is happening and they cant even transfer the calls to the relevant department.
We end up falling in the hands of scammers due to such poor customer services
theo Send email
Sep 24, 2016

surplus payout

I have applied last year August for my surplus every time I get told come back in 4 weeks after a year I phne to check up whats happening they tell me to phne back in 4 weeks I phned after 4 weeks only to discover I have to send them an affidavit cos in 2010 ive changed my banck account and the call centre agents are so rude and full of them selves its a disgrace how they speak to people and I really dont think they know what they doing so im fed up with this poor service pissed off
sonnette Send email
Sep 19, 2016

metal industry surplus claim

It's now already two months did already a confirmation waiting every time I phone they say if the money is not in by two weeks phone again.
Carolesbend Send email
Sep 14, 2016

Provident Fund

Good day I hope I can be assisted I handed my documents in at mibfa on the 18.08.2016. I called 2 weeks after that my documents has nit been scanned today I call my id is not clear and my documents has only been scanned yesterday. No one calls u do they realize that I do not have money now I have to wait guess another 4 weeks. I am at home with no money how in heavens name can I claim take 2 months???? I need this to be sorted out. I need to settle come debt and interest is building on. I do not even have money for airtime. If someone can please help thus us bad service. [email protected] 0790953419

Provident Fund

Michaelv Send email
Sep 12, 2016

No comutication between branches

I have sunmited my papers in jully for my provident and reseved a ref num for the claim but if i call they tell me that they have not reseved the papers from the klerksdorp branch or there is a problem by my previous employer but i was informed by my previous employer that i am removed from the system the papers was submited the day that i finished at my previous emplyer i my self whent to mifa in klerksdorp to submit it what can i do becose they keep telling me 4 weeks to 6 months i need te wait for my money but i need the money and dont get answeres if i call mifa
FUNAMI Send email
Sep 10, 2016


Complain about my payout
My name is Funami Johanna Mkhonza .
I applied on behalf of the late Mbambeni Johannes Mkhonza
And I got the statement of how much I was supposed to get.

And after that I received the fund, but the fund in the statement does not match the fund that I received.That is where my complain is, after deductions I was supposed to get xxxxx but to my surprise it was far to less than in statement. Could you please explain to me how it happened.

My file is with mibfa as I cannot reveal my information in this page.

From FJ Mkhonza
Contact number 073 977 5756
[email protected]
EbiJ Send email
Sep 9, 2016

Surplus Pension Benefit Statement

After reading this list of complaints I have definitely lost any confidence or hope in MBFA. My story is similar to each and everyone of these complaints. I am starting to wonder if these call centre agents are prepared before hand to just hand down the same BS to each member that has been waiting. It's a disgrace but then what do you expect when Customer Service is non-existent and they know that our hands are tired because who do you complain to fir a resolution???
coolair Send email
Sep 8, 2016


I am waiting now for months for MIBFA to pay out my surplus money. Every time they say phone back. The service sucks and the staff is rude

John 0836271675
Moses Mbuyisa Send email
Sep 1, 2016

No Payment Anytime Soon

My name is Moses Mbuyisa.

I have been waiting since March 2015 for my payment from MIBFA. I phone them every month to follow up and every time they have the same story. The claim has been approved, they are just waiting for their supervisor to sign it and that you need to phone again in 4 weeks time...

Whenever you phone them, you speak to someone different, so you have to explain everything to them from scratch. I am fed up with all their lies and empty promises. Same old story over and over.

I am currently unemployed and have a wife and children to support. I am thus depending on this money.

This strongly believe that this whole thing is a farce. You duly comply with your monthly instalments, but when it comes to them having to perform, you wait for years for your money (if any). I can't help but believe that we are blatantly getting robbed by these entities.
Selvans Send email
Aug 23, 2016


I wright this on behalf of my brother and sister they still waiting for their money. We are 6 children in total and 4 already got their claims been paid to them and only half of the total which is due to us. My brother (Leon) and sister (Mandy Scheepers) still waiting for their first payment which was proms to be paid last month already. they have call sins and every time this lady with name of Tenslin on 011 870 2319 keep on tallying them a story to call back the following week. Please' all we want is to pay which is due to us, My father work hard for this money all his life for us to benefit from it. Please help us who ever this mail is going to, you may call Leon on 071 292 8771
Mark olivier Send email
Aug 20, 2016

Pay out of surplus

My father completed all the forms in 2013, they told him to wait 18 months and to call them if did not hear from them. So he has been calling since 2015 just to be told to call back the following month. We are now in 2016 and still the same response.

Please assist.

His son

Mark Olivier

delton Send email
Aug 18, 2016


I have submited my forms they email me then I fone them to confirm they told me I send in a copy and that I did not signed my bank paper I was so shocked how can u tel me its a copy if u emailed it to me and the bank manager was called to verify if its correctly filled in and the staff is so rude u can't get a nice audable answer common I smell a snake
Eugene1979 Send email
Aug 16, 2016

Mibfa withdrawal taking to long

Good day. I am fedup with mibfa pensionfund. I have applied for my pension witdrwal in june 16, mibfa admitted that they have recieved all my documents and everything is in order. Mibfa started to work on my withdrawal on 9july16. Now 5 weeks later i am waiting for a answer, i am the 1 buying airtime to phone them, i spend 100s of rand worth of airtime to phone them, with every phone call i make to mibfa i get a different consultant, and everytime i get a different story. I do send email direct to the supervisor of the withdrawal department Sharonn Ngodweni just to get the right answer but she ignores my emails. I am unemployed ans stuggeling, while mibfa sits with a lot off my hard earned money.. All I want from mibfa is a real answer where is my money and how far is my money from payout. They promised to phone me back everytime gess what, 5weeks later im still waiting. Eugene McLeod 0745198203
Zain Send email
Aug 16, 2016

Still waiting

I'm waiting more than 4 months for my provident fund payout... all empty promises and everytime I phone the say I must call them back in 2 week... Then after the next 2 week I must call them back in 3 weeks.. se vice really sucks... please reply 0783583177. Mr pj knowles
Eugene1979 Send email
Aug 15, 2016

Mibfa withdrawal taking to long

Good day there. My name is Eugene McLeod. I have send all the needed documents in june month to mibfa for withdrawing my pension. They admitted that they have recieved my documents and started to work on my payout on july 9. Now 5weeks later no word from them, I spend a hell alot of money to phone after them, just to get a different story every time from different consultens answering the phone, I do send private emails staight to the supervisor at the witdrawal department but she also ignores me, my debt have been handed over to collections department, i am unemoloyed and stugeling, I want mibfa to answer me straight and tell me what going on. 0745198203
[email protected] Send email
Aug 11, 2016



Initial claim handed in April 2014.

After I missed the verification call from your office I handed the form verifying my identity (Department of Home Affairs) as well as W&L Account in beginning of June 2016.

I have been awaiting payment for the last 3 months.

I have phoned numerous times over the last 2 1/2 years. I don't receive feedback any more even when i phone i am told there is a backlog and i must just wait.

How long must we still wait?
PS Wiehe
morne04 Send email
Aug 6, 2016


[email protected]
cell: 0833775180
SUZUKIREX Send email
Aug 2, 2016

Surplus Fund

I have submitted ALL documentation requested for my Surplus fund to be paid out. This was done 8 months ago. Still it's apparently at claims department. This is "Pathetic" service and very "un-professional". Every time you phone its the same old story over and over again. This is by far the worst service I ever received.
Leslie Send email
Aug 1, 2016

Pension not paying out

To whom this may concern I would like lodge my complete of pay out issues of my pension.
I applied for my pension to pay out more than 6 months ago , from the time that I applied if I didnt go in to metal bored I would not have known that there was a problem with my contact number. After leaving metal bored I reserved a letter 2 weeks later to state there was a problem with my contact number. My e-mail address would have been a easier and quicker way to get in contact with me. But it didn't stop there when I phoned in on a regular bases I got the run around about when I would reserve pay out. Further on if I didnt phone I would not have knownot that there was a problem confirming my banking details. When I rectified my banking details I was told two weeks and pay out would be done and this is more than a month now. There is no real out come to know when I'll reserve my pay out. In all the years of being a member metal bored industries this is the worst serves that I have ever reserved. Metal bored in my opinion is not there for there members like they used to be.please contact me on 0815954330
[email protected] Send email
Jul 26, 2016

Contribution statement for SARS

I was trying to complete my tax return and found that I need to include my contribution statement from MIBFA.
I withdrew my funds in June 2016 but obviously still need to submit my tax return to SARS for the period Feb 2015 to Feb 2016.
Here's where the catch comes in... I contact MIBFA and they tell me that they are unable to give me a contribution statement until 2017 as I have withdrawn my funds and therefore there is no statement for the 2015/2016 period and that there is absolutely no way that they could tell me what my contributions for the 2015/2016 period were.
Apparently I should just tell SARS to wait until 2017.
Do you think that SARS would be happy with this if I just tell them to wait like MIBFA wants me to???
LOL!!! I'm absolutely dumbfounded that an organisation that is supposed to look after so many peoples future can have this type of policy/procedure in place with this type of attitude.

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