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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

[email protected] Send email
 
Jul 26, 2016

Contribution statement for SARS

I was trying to complete my tax return and found that I need to include my contribution statement from MIBFA.
I withdrew my funds in June 2016 but obviously still need to submit my tax return to SARS for the period Feb 2015 to Feb 2016.
Here's where the catch comes in... I contact MIBFA and they tell me that they are unable to give me a contribution statement until 2017 as I have withdrawn my funds and therefore there is no statement for the 2015/2016 period and that there is absolutely no way that they could tell me what my contributions for the 2015/2016 period were.
Apparently I should just tell SARS to wait until 2017.
Do you think that SARS would be happy with this if I just tell them to wait like MIBFA wants me to???
LOL!!! I'm absolutely dumbfounded that an organisation that is supposed to look after so many peoples future can have this type of policy/procedure in place with this type of attitude.
raqual Send email
 
Jul 26, 2016

waiting for payout

My father died 2012 .I applied in that year still waiting for mibfa .please help
abe Send email
 
Jul 16, 2016

unfair labour practice

I'm working so hard every time Ive been called at mittal for real tree,what I don't understand is I work as an export but everytime we gonna reach 3month they call us off and call it lay-off. And secondly when they call us back why should we get paid every after a month we worked so it's like 1st month we work for free then get paid for 2nd month, it's not fair as we also have families to take care of. On the other hand we do medicals by ourselves yet we don't get a chance to work like normal people with good job to look after. Please follow this state /points at slanted at vanderbijlpark works/ #real tree is unfair.
ARENDS Send email
 
Jul 14, 2016

PENSION DEATH CLAIM

I NEED MATHEPELO OF HEAD OFFICE TO CONTACT ME , SHE PHONED MY SISTER AND SAID THAT A COPY OF MY MUMS DEATH CERTIFICATE IS MISSING AND THAT WE MUST SEND CERTIFIED COPY . I COURIER IT ABOUT A MONTH AGO AND NOW NO ONE IS ABLE TO HELP ME . WE GOT PROOF OF THE DOCUMENTS BEING DELIVER TO 42 ANDERSON .
SO IF YOU COULD PLEASE GET THIS PERSON TO CONTACT ME OR WE WILL BE TAKING THIS MATTER FURTHER

MAELONIQUE EVANS
0840291858
EMAIL [email protected]
Coetzan Send email
 
Jul 1, 2016

Unproffesional (MIBFA)

This is poor service.

We are waiting from March for provident fund to be paid out.
We were told on the 28 of July that we must go to FNB for approval on the amount as it is greater then 50K and we did.
After we went to the bank we were told it was withdrawn on your side as there was a problem with SARS but we have a tax clearance document.

Then we were told that the wrong amount was paid over and it was reversed.
We have rent to pay and we need money to survive.
Now we are told to wait until next week Friday.
How do I elaborate this issue further?
Please assist urgently.

I have to survive.
This is very poor service after all the contributions I have made.

Sonja Holtzhauzen
081 538 5510
Trevor Els Send email
 
Jun 21, 2016

non payment of mibfa provident on retirment

after going on retirement at age 65 on 31/12/2015 after working at schaeffler south africa. i have tried in vain to get any settalment.i have been promised numerous times that it will be paid tomorrow into my annuity fund by nivash sing and his superior marcia chang . unfortunatly that day never comes.it has now gotten to the stage that i have used up all my savings and have lost fifty thousand in interesrt i could have earned am i being punished because i am white or is my funds being diverted.the company i worked for, is not allowed to help me i am told by them.what am i as white unemployed male aged 65 suposed to do to survive,lose my house to keep mibfa eemployees happy.

thank you ihope this gets read by the right people

the next step is to personaly go to firms being serviced by mibfa and shqw the facts

mr. trevor els 0824687327
riaan Send email
 
Jun 17, 2016

Surplus no payout

I Have sent registered post about 5 years ago, with no supersize still no payout. I did ALL that were asked of me. Now I'm in Botswana so I recon I will never see my benefits. What to do next.......?
ID: 7511205022089
Cell 76123655 (Botswana)
Danie1954 Send email
 
Jun 8, 2016

Mibfa Surplus

Good day reader

I did submit my surplus apportion claim in 2011,after following up every 4 weeks as they told you to do in 2015 they evensuly told me my document are missing must submit new mandates sertifided Id,then after months of enquiries they told me to go to Capetown branch for face to face verification due to was moving from Jhb to Capetown.They phoned me verifing my bank details say payment in 3 weeks in January 2016,nothing happen so went to Capetown branch,Clinton phoned Jhb found out they forgot to verify my Id number,If not for him would still wayting for answers,They pay out a portion due to 2 payments submitted to me,they had both totals together,why they dont pay it together I did not know,lucky If got a copy of outstanding amounts.
I keep following up every 4 weeks recieved only computer generated emails,no one follow up,I did email Clinton on Capetown branch he say I must follow time frame,what time frame ???????,Would like this to be sorted out.
The Call centre at Mibfa is useless

Thanks
Daniel Cornelius van Zyl
Id 5402025185086
[email protected]
0842173614
JAQUES Send email
 
May 26, 2016

time procedure is way too long

do not have any consult on payouts procedure
natasjhaharmse Send email
 
May 24, 2016

provident fund

Natasjha Harmse
0832950243

I have a divorce order that states I have to get money from a divorce and my ex husband was the one to make the endorsement would just like to know if he already claimed it or wil it still be paid out what can I do?

0832950243
[email protected]
dino Send email
 
May 17, 2016

NO RESPONSE ON PAY OUT (SURPLUS FUND)

I APPLIED ON BEHALF OF MY FATHER FOR HIS PAYOUT OF SURPLUS..I CALLED SEVERAL TIMES. THE LADY SAID MY FATHERS APPLICATION IS THERE AND ALL THE REQUIRED DOCUMENTATION. ITS NOW ALMOST TWO YEARS AND HAVEN'T HEAR FROM YOU! HIS A PENSIONER,PLEASE CALL ME OR DO SOMETHING!

CALL ME ON 0612690363
R Tallon Send email
 
May 13, 2016

FRAUD

AGENTS CLAIMING TO BE FROM MIBFA ARE CALLING - ALMOST DAILY - STATING THAT THEY WILL SPEED UP THE PROCESS IF WE PAY THEM OTHERWISE WE WILL NOT GET PAID THE MONEY THAT IS DUE TO US. NEED I MENTION THE EXTREMELY ILLMANERED AND RUDE STAFF AT MIBFA! YOUR SO CALLED SERVICE SUCKS! EMPLOY MORE STAFF IF THESE CAN'T HANDLE THE CALLS - TYPICAL SA ATTITUDE! SHAME ON YOU!!
Khathide Send email
 
May 6, 2016

Non payment of funds

Mibfa doesn't render the services they promise to be rendered, I've submitted all the required documents ages ago unfortunately nothing seems to be happening about my claim, I'm very disappointed now I have to use my money to get my money! It really sucks having to try alternative ways in receiving what's yours which was taken peacefully on you, when it's their turn to pay they give runarounds.
MIBFA YOU SERVICES SUCKS'
Sakkie Send email
 
May 5, 2016

No payout

I Resigned from my company, they gave me an option if I want to carry my provident fund over or do I want a payout.
So I decided on a payout, 3 MONTHS later and no answer what so ever. I called and the answers I got was shocking, the are so "HELPFULL"!!!!!. No one can give answers or suggestions or or or.
How and where can I find out what happened to MY money???????? can I expect a call or is that also to much to ask?

Sakkie 0780059200

Thank you
andrewkunze Send email
 
Apr 14, 2016

PAY OUT OF PROVIDENT FUND

I have resigned from the company I have been working for in Metal industry, the company did send documents to MIBFA for the funds to be paid. this was done in July 2015 and up to this year 2016 I have only received a letter stating that they will look into my funds. And I haven't received anything into my bank account.
How best do I get the money I have been contributing for the whole time I was employed .

Regards

A Kunze

+243976970006
jujuman Send email
 
Mar 31, 2016

Terrible service

My dad Mr HN Moatshe ID Nr: 340124 51566085 applied for a surplus in December 2014 to date nothing is said,we submitted all documents everything still nothing...what is going on people

Concerned:His Son Mr J Moatshe
Contacts:072 413 4016
Wimpie Send email
 
Mar 23, 2016

NO SERVICE AND DELAY TO PAY OUT

I have applied two years ago for my Surplus benefit from MIBFA. After I have repeatedly mailed and hand delivered all relevant documents, no money has been paid out. I phoned two weeks ago and was told that they now have all documents on file and that someone will call me within a week or a week and a half to confirm my banking details, NO ONE HAS CALLED!!!

I signed a special power of attorney giving my wife permission to phone on my behalf as I am a disabled person and not working. I cannot afford to keep phoning them from my cell because it has amounted to hundreds of rands already and it is just easier for my wife to phone from her work. Now they are refusing to talk to my wife saying their rules have now changed and although I have signed the power of attorney and had it certified at the police station they now cannot accept it.

I need help to resolve this matter PLEASE.

Can I also add that the staff working at MIBFA are extremely rude and unhelpful.

Thank you
W.C.J. Oosthuizen
6912115085086
Cell: 076 961 9334
amelia Send email
 
Mar 22, 2016

Surplus

Good Day

I have submitted my documents in 2011 for a surplus claim. I have been phoning Mibfa each month to check on my statement. the last time I phoned they told me that my statement has been calculated but was wrong and send back to be re calculated. Today when I phoned all of a sudden I do not qualify for the surplus. After 4 years of phoning back and fourth? Surely there must be something wrong
Vuyiseka Send email
 
Mar 22, 2016

Payout taking too long

I've submited all my documents May 2014 then December 2015 they asked me to submit another copy of Id document signed twice and I cetified but till today they quiet. The person who submit her document with my me when I was submit my Id copy she recieved her money last month. I hope thaa someone will help me to get my money soon. My contacs is 0788269432 or 0782147196 Kind regards V. NKOMANA 7911090307084
kgobisa Send email
 
Mar 14, 2016

Mibfa empty promises

I have submitted all documentations including my bank mandate
personally in your offices all the way from Limpopo and certified
twice my ID copy . I was told to phone on several occasions and when I
did either the phone gets dropped or there is no response.These
documents was submitted on 15 December 2015. How long will it take to
pay payout from now and to at least come back and give a respond not
via automated email. I did everything you asked me to do, spent a lot
of money on postage and phone calls. Three (3) weeks ago I was told by
phone to re-certify my ID copy signed twice I did. I do not know on
what grounds was I supposed to reissue one thing repeatedly.

My soul is deeply injured and I have no alternative choice but to
escalate this matter to the higher authorities i.e. The Presidency,
Public Protector opinion, The Ombudsman, National Consumer Commission,
Black Business Council, and Speak Out.

I cannot take it any more. The government must intervene


Yours Concerned
Kgobisa Elijah Mogola
ID 5907085518083
082-547-8501
Ann Rooskrantz Send email
 
Mar 14, 2016

Surplus Payout

Good day my name is Gerrith Keith Rooskrantz, I have submitted all documentatations including my bank mandate + a certifies twices signed copy of my ID via post. I was told to phone on 3 March and when I did either the phone gets dropped or there is no response. I have send emails to the fund and the message I received is that they are working on my request. These documents was submitted on 28 January 2016 and the application forms was done in September 2013. How long does it take to calculate the interest and to at least come back and give a respond not via automated email. I did everything they asked me to do, spent a lot of money on postage and phone calls, now I am requested to post another copy of my ID
I really do hope that someone in this department can assist me. My contact numbers are 072 5772761 or 0744024094. Kind Regards GK RooskrantzID NO. 6010015085080
Gerrith Rooskrantz ([email protected]) or [email protected]
Vuyi02 Send email
 
Mar 12, 2016

Non payment

Good day

I submitted all my documents to Bradley(who's employed by MIBFA) and he said payment will be made into my account in 5 working day. I submitted everything on the 20th of January 2016. My Ref:70024755
RISHAAD Send email
 
Mar 7, 2016

Delayed provident payout

I have been retrenched from my employer of 21 yrs in October 2015. To date 7/03/16 I have still not received my provident fund benefits. When I started enquiring they told me it will be paid in Feb 16 when I called them today they said I must wait because they are back logged and can't tell me when it will be paid out. Can someone advise as to how to contact Mary from MIBFA who is working with the file or why it is taking so long as I was told 4 month waiting the most. 0727651020
amelia Send email
 
Mar 7, 2016

Statement

I submitted all my documents in 2011 to claim my surplus. Intill now my surplus hasn't been calculated yet. I mean really? Does it take 5 years to do the calculation. Every time you phone if you are lucky to get through you speak to someone else and they keep saying to phone every month. Do they realize how much it cost to hold on for about 20 minutes each time you call

Regards
J.P.M Joubert
Tel 0742539181
Jana Send email
 
Feb 22, 2016

NO SERVICE!!

We have called the Call center several times, with the result of either being hung up on, or transferred several times from one person to the next and nobody seem to know their work! The last time I spoke to someone at the call center I was confirmed that all the Surplus Application documents sent via Post for Warren Peter Smith (ID nr. 8410265202088) had been received and on system and I should call every month to find out whether the calculation for the payout has been done. Now when we call, nobody knows anything!!! What service is this??!! You advertise urgently in the newspapers that you want people to claim their Funds etc and when one does there is absolute no service or no educated staff knowing their profession or simply not wanting to do their work! We have sent the below email several times to email addresses given by your call center, which are invalid and bounce back!

Please be so kind as to clear this up and offer the support you advertise with!

Please respond on [email protected] / [email protected]
or 082 7991513

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