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MIBFA

South Africa

Consumer complaints and reviews about MIBFA

Bongani Mabaso Send email
 
Mar 1, 2018

taking to long to process our money

mibfa it's taking to long to process our money..we have kids nd accounts..they have come up with the better way than this..am gng to my 5th month now.
Estrolete Send email
 
Feb 27, 2018

Pension fund claim

Good day.
Hi have been waiting for my money for 7months now and I'm at wits end at the moment. I'm about to take legal action if nothing gets done. I send all the necessary documents to mibfa and each time there is a delay. The lady working with my claim told me 3 weeks ago that payout will be this week. She is now avoiding my calls and suddenly the system is offline. I need you to do something urgently or else because this is absurd to say the least. Poor service from mibfa and the way I see it there are a lot of complaints against you so do something or I will definitely.
My ID number is 8910110154087 and my contact number is 0734592914

You are giving mibfa a bad name. Do what you are getting paid for.
avantond Send email
 
Feb 26, 2018

Death Benefits

Hi

I would just like to ask that the clerks working on these claims be more understanding towards the nominees/beneficiaries, I do not understand why we cannot have any information as to how the claim was decide and when payment will be made. It is hard enough losing your loved one. I am also trying to understand why the members wishes are not adhered to and that The Board of Trustees decides as how the claim will be allocated, is this not denying the deceased his wishes?
Wendell29 Send email
 
Feb 16, 2018

NO PAYOUT TO DATE FOR PENSION FUND CLAIM

Good day

I applied for my pension payout last year October and to date nothing has been received? I have made numerous follow ups but to date no one has given me a reason as to why my funds have not been paid out as yet.
Please urgently advise as this is my funds and i want it paid as it is due to me.

My contact number is 0653359523
Wendell Joseph
Geralg Flagg Send email
 
Feb 11, 2018

Provident Benefits Application

Good afternoon
I am Gerald Freddie Flagg with ID number 5609035209082. I want to start off by stating that the staff at MIBFA is not helpful at all.
My late wife Karolina Dorothea Flagg with ID number 6003140214089 who sadly she passed on without receiving anything on May 2017, and I submitted forms for surplus payments in 2012 at Cape Town branch - both my wife and I have received a surplus benefit form from you to update our contact and bank details which has been forwarded to you in order to process my benefits pay-out. I have been going back and forth ever since. On 14/06/2014 I emailed you again and is informed with reply "Thank you for enquiring about the surplus apportionment. For further assistance regarding your benefit claim kindly contact our Pension/Provident Funds department on 0860 10 25 44." from Jennifer Kganyago of Surplus Department
I send an out of office surplus payment query. I have also phoned the customer care centre on several occasions to enquire the progress of mentioned benefits payment, but has been placed on hold many times now incurring huge phone bill costs. I would like to know the status of my surplus benefits and when payment of such can be expected. Last time we enquired via third party I was told to contact your office myself and not to make use of any third parties. On 20/04/2017 and again on 18/08/2017, I forward surplus query email and again I was informed "We are currently attending to your query and we will get back to you as soon as possible."
In November 2017, after I called the call centre a few times; I went to Cape Town branch again and they stipulated that there is funds for both. I was informed that I need to make an application to the Masters for the Letter of Authority to the deceased. The trouble I have gone to at my age of getting all the relevant information and all this costs money. On 19/12/2017, I made my way again to your Cape Town branch. When you enquire you speak to arrogant individuals that either give you a load of excuses saying they have received certain info or the copies are poor when it is not. On 02/02/2018, the consultant informed me my claim will not be accepted as security measure because I cannot recall the company I worked for in 1985 of which I cannot find any records at Labor Department or SARS. Although the company is listed on the MIBFA system my application cannot be submitted without me verifying the name of the 1985 company. You cannot speak to anyone further up because they will reportedly tell you the same thing wrt the security question. I have submitted all the documents requested of the deceased application. I don’t know what I am more disappointing about, the fact they play a game and waste your time for something my you have worked for or the effort I had gone through with calls, postage, affidavits, certified bank statements and more.

Please help!!

Regards

Gerald Flagg
0609179138
[email protected]
Thembathoko Send email
 
Feb 10, 2018

Benefits

I'm TL Zwedala I applied my funds 2017-10-13 I haven't received my any knowledge about it.I want my funds.
0715073073 Send email
 
Feb 8, 2018

no payout after claim

I vt shabangu have putout a claim for my provident fund from 19/10/2017 until today i haven't received my money instead i've been sent from pillar to post
Please assist
Contact:0715073073
Mojalefa Send email
 
Feb 4, 2018

Death benefit claim

It clearly shows that MIBFA at johannesburg doesn't help, with all the complains. Is there something being done about all the complains here?

My father passed away last year February and this month it marks his anniversary and I was told by this time the money will be all paid out, but still there's nothing

The hardest thind is that you can't even get hold of the seniors there like managers. Or we have to do this via our lawyers.
lohsogmy Send email
 
Jan 29, 2018

FAKE SCAM PARCEL DELIVERY

The person who name called Frank Tan from Los Angeles California (phone no : +1(661) 239-9110 pilot united state airline, say have a little gift to me and inside have bags, jewelry, i phone 7 , Mac book pro . i told him no need he insist want to send for me and he told me just a little gift so i didn't take it serious. the 2nd day he told me inside the parcel have USD20K don't let the courier service know and take the money pay the clearance, balance ask me donation and take some to tidy my family. I text him and say no don't do like that. 3rd day when the parcel docked the agent called me ask to pay RM4500 due to import taxes and clearance and weight is 35.05kgs. At first i was curios and that day i'm buy didn't think so much i do the payment. After paid, they told me inside parcel have foreign cash.

"Good Afternoon Madam this message is to inform you that your parcel was scanned and the security agency system detected alot of foreign cash in your parcel and is illegal here. So you need to contact the sender and request for the anti terrorist cert, provide the money has been legally willed to you. If he don't have cert. we can help you to provide one with under our company with a fee. Fee for apply it is RM18600 so please contact the sender as soon as possible. Thanks.

The agent threaten me said that if today i'm not gonna settle this i will receive letter for court case charge me seledup duit masuk. I feel something wrong i go to request the details from sender and he told me ask me to do payment to settle the anti-terrorist. After that he gave me the airway bill i'm not able to find the forwarder in website.

I decide to do police report to hold this bank account.

Malaysia Agent
FastDrop Logiatic
Voo Shirley
Hong Leong Bank 055001413185

Call people :
No : 016-5080306

Fastdrop express service
Fastdrop postal logistic
Melen Send email
 
Jan 29, 2018

No customer service, Ill mannered staff

MIBFA!!!!!!!!!!!!!!!!!

I HAVE BEEN GIVEN THE RUN AROUND BY THE CALL CENTRE, WE ARE IN DESPERATE NEED OF THOSE MONIES AND THE AGENTS DONT CARE,

I HOPE MANAGEMENT SEES THIS AND DOES SOMETHING ABOUT IT!!!!!


tHEY DO NOT CARE, THEY CUT THE CALL ON YOU WHEN YOU ASK QUESTIONS, PLEASE ASSIST ME


0619131785
Foso Send email
 
Jan 24, 2018

Surplus payout

My father applied for his surplus last year and submitted all needed documents... then he was adviced to wait for mibfa to call him to cofirm the banking details after 2 weeks, they called after 8 weeks for confirmation of banking details which was last year 18 november he was told to wait for 3 weeks then funds will be available on his account its 24 january 2018 and still waiting. We called them to find out but the call center is just useless because they kept on putting you on hold and hang up immediatly after they asked for my dad's id number

We need assistance please!!!
Kubashie Send email
 
Jan 15, 2018

Provident fund application

Good day

I urgently need help. My application was opened in November. All they ask me to do is call in 2 weeks.All documents are in order.Now they say the system is not updated yet.Ive called when they ask me to but with no help.
chantallm Send email
 
Jan 12, 2018

surplus not paid

Ever since Tuesday the 8th Jan everyday up until Friday 12th Jan I have sent the documents my mother has been struggling to get feedback since 2016 she first applied at the Cape Town and had to submit her documents twice, after that I offered to scan and send everything via email straight to JHB thinking it would be a help as she does not have access to email or fax so I as her daughter have to assist by sending these documents on her behalf I also send the documents earlier in 2017 my mother was never told that her id must be certified and signed according to the agent it was said that all the documents were received and my mother should just wait on a call, my mother has been going into the Cape Town every month and no proper feedback was given, my mother has been calling for the past few months and they said they needed a signed and certified copy of her id which I emailed once again along with everything else then my mother calls back to find out if the id was received and then they tell her that my dad’s id must be sent and signed instead of giving all the information at once they keep waiting for my mother to call back. My mother was told by Friday 12th 2018 she must call back and that her documents would be updated on the system, when she does call agents are telling her they can’t see the documents after myself as the daughter sent it 4 days in a row and prior to that since 2016 emails were sent by me, all of the documents have been submitted,
death cert.
marriage cert.
proof of emp.
proof of address
moms id certified and signed four times
dads id certified.
banking details
letter of authority

5701275114088-deceased. i have been sending emails since 2016 and my mother has been querying about this for almost two years
chantallm Send email
 
Jan 12, 2018

very disapointed

Ever since Tuesday the 8th Jan everyday up until Friday 12th Jan I have sent the documents my mother has been struggling to get feedback since 2016 she first applied at the Cape Town and had to submit her documents twice, after that I offered to scan and send everything via email straight to JHB thinking it would be a help as she does not have access to email or fax so I as her daughter have to assist by sending these documents on her behalf I also send the documents earlier in 2017 my mother was never told that her id must be certified and signed according to the agent it was said that all the documents were received and my mother should just wait on a call, my mother has been going into the Cape Town every month and no proper feedback was given, my mother has been calling for the past few months and they said they needed a signed and certified copy of her id which I emailed once again along with everything else then my mother calls back to find out if the id was received and then they tell her that my dad’s id must be sent and signed instead of giving all the information at once they keep waiting for my mother to call back. My mother was told by Friday 12th 2018 she must call back and that her documents would be updated on the system, when she does call agents are telling her they can’t see the documents after myself as the daughter sent it 4 days in a row and prior to that since 2016 emails were sent by me, all of the documents have been submitted,
death cert.
marriage cert.
proof of emp.
proof of address
moms id certified and signed four times
dads id certified.
banking details
letter of authority

5701275114088-deceased. i have been sending emails since 2016 and my mother has been querying about this for almost two years
Fouriem Send email
 
Jan 11, 2018

Still waiting for my money 18 mouths

Provident fund

Can you please assist my husband is been waiting for his provident fund from October. He got a last call in December advising him he will receive his money first week of January, today he's phoning and they are telling him a different story. Now they say his query is still on the checkimh department, this is what happens when you phone Mibfa offices you keep on getting lots of different stories. Can someone please assist as this is frustrating we need this money.

Mnr. M. Fourie
Unsta Send email
 
Jan 5, 2018

Provident fund

Can you please assist my husband is been waiting for his provident fund from October. He got a last call in December advising him he will receive his money first week of January, today he's phoning and they are telling him a different story. Now they say his query is still on the checkimh department, this is what happens when you phone Mibfa offices you keep on getting lots of different stories. Can someone please assist as this is frustrating we need this money.

My hisbands detailas are: Thabile Vusani, cell 0815111214.
My details: 0839238579

Please call us this is very frustrating.
Thembalerato Send email
 
Dec 22, 2017

Mislead of my funds

I took my papers of provident funds in but since October until know nothing happened.what is going on about my funds please help us.
[email protected] Send email
 
Dec 15, 2017

PENSION FUND

My husband send in an application for his pension fund in July.We had to send in several forms,documents and affidavits which they didn't want in Afrikaans.We specifically stated on the affidavit which bank we wanted the money to be paid in but according to the lady that handled our application there was another bank she saw on her system and we had to fill in a bank mandate form to state that we wanted the money to be paid in that other account.My husband told her that other account is an old one and that his salary was paid in every month in the FNB account but she didn't want to use that one.She also promised to keep us updated but to no avail cause every time we had to make numerous calls to her.I phoned the supervisor who told me that application was approved twice already but because of my husband changing his banking details the money could not be paid in.Now we have to fill in another affidavit stating that the other bank accounts is faulty and we want to use the FNB account of which we had done in the first place.Its December and we cant make any plans or buy food and clothes for our children.Money was deducted every month from my husbands salary and now we have to struggle to get it.We are really very disappointed in Mibfa because we made loans and have to pay school registration money for our kids now we cant
[email protected] Send email
 
Dec 15, 2017

PENSION FUND PAY OUT

My husband applied for his pension money in July.We had to post several documents,affidavits and statements.They didn't even want the affidavit in Afrikaans.We also couldn't fax through the forms and statements but had to post it to them.The lady working with the application keep telling us that she will get back to us but to no avail.We had to make plan to contact them ourselves.She also chose in which bank account my husbands pension fund should be paid into which is prolonging everything.We had to post a bank mandate form together with a statement and id copy because she don't want the money to paid in where my husbands salary was paid into every month.Her system showed that there were 2 other bank accounts in his name.Now we have to send another affidavit with a copy of his id stating that the other 2 accounts is faulty and not in use.I spoke to the supervisor which said that the application was approved twice already but because my husband changed his bank account they couldn't pay in the money.Its now December and we had to make a lot of debt to go on and cant even make olans for Christmas because we don't have money.People choose wisely who you want to invest your money or provident fund with.Every month their debit order went off but now that its time to pay out its a problem
Tanyadpz Send email
 
Dec 12, 2017

Provident Fund Claim

Good day,

Could someone please assist me with my provident fund claim?

I have submitted my documents and every time I call 0860 10 25 44 the only response I get is that my claim has not yet been submitted and that I should call back in 2 weeks time to follow up. I have been cut off a few times when asked to hold so that they can check the status of my claim.

It has been almost 3 months now since my document were hand delivered via courier to MIBFA and in this 3 months my claim hasn't even been submitted.

Some people rely on these funds to provide for their families and keep them going until they find a new job and when MIBFA get contacted the call centre agents aren't of much help and if you don't get cut off then you get the same answer every time and it seems that your claim is lying there and nothing is being done to get it processed and submitted.

Could someone please assist with my claim or at least give me an indication as to when I would receive my funds.

Regards
Tanya Sill
079 570 3503
[email protected]
ID: 840910 0038 087
Garro Send email
 
Nov 28, 2017

Provident surplus payout

Ok now I just had it with this Mibfa provident funds payout, I submitted everything that you people asked for but no one can tell me when will I get my funds that belongs to me. I submitted all my documents since 2015 and now we ending 2017 so please tell me how many years must it still take to get my hard earn money. People at Mibfa are fast to receive your funds but to pay it out back to use became a problem, I'm a husband and a father that got a life but people it Mibfa doesn't care about shit. So here is what I will do, I will get my lawyer and sort this out in the high Court I got everyone's names that I use to have conversations with you state that every conversation are recorded for security reasons well I did exactly the same and what messed up story you've been given me over the last 3 years. If you got anything to say go ahead [email protected]
PBRUMMER Send email
 
Nov 21, 2017

PENSION FUND PAYOUT

THE CALL CENTRE OF MIBFA IN JHB IS USELESS......

EVERYTIME THAT YOU CALL THEM THEY HAVE A DIFFERENT
STORY ABOUT THE PAYOUT OF MY PENSION FUND.

FOR THE LAST 3 WEEKS ON 3 DIFFERENT DATES THEY TOLD ME
THAT MY DOC'S WERE SUBMITTED TO SARS ON THAT SAME DAY...

WHEN I PHONE SARS THERE IS NOTHING, NO TAX DIRECTIVE OR IRP5 RECEIVED
FROM MIBFA

THEY ARE PLAYING WITH OTHER PEOPLES MONEY... I ALREADY LOST MY HOUSE, AND
IS IN THE PROCESS OF LOOSING ALL MY BELONGINGS THAT IS IN STORAGE BECAUSE I
CANT PAY THEM......

I CANT SUPPORT MY FAMILY.... BUT THEY DON'T CARE...

WHAT CAN I DO?????? WHO CAN HELP ME?????
PBRUMMER Send email
 
Nov 21, 2017

PENSION FUND PAYOUT

THE CALL CENTRE IN JHB IS USELESS!!!!!!!!!!!!!!

.....OVER THE PAST 4 WEEKS THEY HAVE TOLD US
THREE DIFFERENT DATES THAT MY DOC'S WERE SEND TO SARS ON THAT SAME DAY....

ACCORDING TO SARS NO IRP5 OR TAX DIRECTIVE HAS BEEN RECEIVED.....

THEY ARE PLAYING WITH OTHER PEOPLES MONEY!!!

AND I AGREE WITH HAYKEN.... THIS IS FRAUD AND CORRUPTION......

LOOK HOW MANY COMPLAINTS IS LISTED HERE......
Johan Cronje Send email
 
Nov 6, 2017

Incompetent staff

To Whom it may concern
I want to know how it can take a huge outfit like MIBFA 18 months to sort out a claim. Is it because incompetent nepotism is in control or is there another hidden agenda? You can phone MIBFA regarding your surplus claim and ask to speak to any other department except the call centre and your request is blatantly ignored. Surely someone in control must know what's going on? After all the money I am claiming is my money I worked for and was deducted from my salary weekly for all my years of service plus the companies I worked for contributions. Are my monies being used to fund some organisation or some crooks pocket ? Can some one not from the call centre reply to my mail.
motsamai Send email
 
Oct 25, 2017

provident fund

hi my name is motsamai tshabalala all i want to know is,why i have been not receive a payment untill now no call or sms nothing y please i really need dat money guys is my money,i'm not a scam i cant even take my kids to school because im broke please do something is been a long time know[0731444491or0784413362 my email address is [email protected] i dont even have food in the house..id number:8105105876089

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