I have never submitted a product complaint before but am tired of purchasing substandard products. Recent purchases of Original Nabisco saltine crackers with sea salt have come without sea salt, over baked ( brown) and are bland, dry and broken within the sleeves. I do want to hear the excuse of COVID-19 or inflation as the reason for the poor quality control. The company needs to stand behind their product as advertised.

I have purchased your premium saltines all my life. Lately they are horrible, broken, thin, and now worthy of any toppings. They break, no flavor. I will no longer purchase nabisco brand but try for another acceptable cracker.

The 6 cookie packs I purchased in a large retail box , with zero apperent damage , every pack has 4-6 crushed cookies turned to dust , its that simple !

My saltines smell like chemicals and taste like chemicals. Gross. What do you guys put in them?!? I had to throw the entire package away and they weren’t even expired.

[email protected]

I have been buying Premium Mini's for years now like 4-5 boxes a week. I cannot find them anywhere now. I even ordered them through Walmart.com and they were "lost in delivery".
Have you stopped making them?
If not can I purchase directly from you? or you can give me another business that sells them.

Did they stop making Premium minis Crackers? I can't find
them in any store or online. I love snacking on them.

I'm not sure what is going on but I have eaten your Saltines since day one, they are my go to. I don't buy the cheaper brands because I love the taste and freshness of yours, however I have been very disappointed the last few months. The taste borders on stale and the cracker it's self seems thicker. Also there is always broken crackers in each sleeve. A couple of boxes the sleeves didn't seem to be sealed well and actually had a hole in the end.

Please advise if you changed the recipe or what is going on. For the price I might as well save money and buy the store brand since they are just as inferior as what Nabisco is now producing, and please don't blame Covid-19

Opened my Premium Saltines like I have for decades. The same exterior box, but they have four smaller packets inside. Probably 25 crackers worth. I do not look at price but what I want or need. Substituting smaller packets is your company's attempt to make a horses a&& out of the public. If it costs more to make your product, have the guts and honesty to raise the price. Ritz, Chobani, and countless other companies did this stunt, and I switched my go-to products because of it.

Purchased a box of Mini Saltines, looking forward to them. When I opened the box, I notices there was NO SALT in them :(They were not NO Salt...those packages are green and there are none in Minis. The box was stamped AX 10

I love your ginger snaps. - BUT ! - Your recent package was so hard to chew. It was worse than crunching ice cubs !
Nabisco has always provided good . and was a name I could trust. But now ! - I'm not so sure ! - You are nor forcing me to look for other brands !

Jim McQuaide
Silver City, NM

The New plastic trays that hold the Oreo cookies (regular and vanilla) are too flimsy. When we open a pack many of the cookies are broken or separated. There was very little problems with the Old trays. Please go back to the old style even if it costs a little more.

Thank You

Joe S

I am a HUGE Oreo lover...until they decided to tweet out during the confirmation of Rachel/Richard Levine yesterday. Having gone through design school in the 80s I've lost dear, dear friends to AIDS and am extremely open minded to people's lifestyles. However, I do NOT tolerate corporations entering into the political environment and am DONE with Nabisco. I've read from other angry customers that the Paul Newman brand sandwich cookie is far superior anyway so that's where my consumer dollars are going.
So far my household has dumped: Nike, Kohls, Bed Bath & Beyond, Heinz, Under Armor, Progressive, Target, Starbucks, CocaCola, Gillette and the list keeps growing.

Purchased [12/05/2020] box of four sleeves of Premium Saltines and found a sleeve open and what appeared to me was that a small animal may have been feasting on the top couple of crackers. WHAT? I threw that sleeve out and when I slide the rest of the sleeves out there was another sleeve open on the opposite side in the same condition! WHAT? Where is the quality control Nabisco? Expiration date on the package is May 13th, 2021.
Very disappointed
MEL

As I am now in my golden years, I remember loving your Lorna Doones for as long as I remember anything. Along the way, I occasionally had the urge to pick up one of those tiny packs at a gas station in my travels. They were uniformly stale tasting, but I chalked that up to just being sitting in a gas station for eons.

In recent times, however, you have gone from the box of full sleeves of cookies to those same tiny packs of 4 cookies. Unfortunately, with the same result.

They are stale tasting. Flavored carboard at best. I dson't know the chemistry of why the small packs are so dissappointing, but now that you sell your full boxes loaded with them, I have finally given up that it was a temporary thing or a bad batch. Does the new generation really embrace this pathetic version of your shortbread?

Charles Marino - [email protected]
retired engineer,
who remembers the good old days,
when coke had one flavor,
and Lorna Doone shortbread was the bomb,
and all was right with the world

I have just purchased my last package of chips ahoy as you have made them taste disgusting. I'll make mine from scratch.

Crackers has a lot broken in box , plus break very easily when you spread anything on them, very disappointed

The new Newton packaging (self sealing rip top) makes you think you're getting the same amount of Newtons as the old packaging (two cellophane wrapped rows), but inside you get at least 4 cookies less....maybe 6.
Nobody likes packaging that hides the diminished cookie count.

What happened to the salt?

What happened to the salt on the saltines? No salt on saltines is stupid and gross! They're just little flour squares that taste like yucky cooked flour! Fix the Premium Saltines, please!

l love Premium Saltine Minis...as a snack mostly but with my soup also. The taste has changed considerably...from the fresh, crisp and great saltine taste to something no where near what they used to be. Besides being considerably smaller like most products are these days, they are a complete disappointment. But what good does it do to have all these complaints about them if you will never do anything to improve a once wonderful product. Doesn't make sense to me.

I used to purchase Chips Ahoy weekly then noticed a change in the taste and stopped buying them. Thought it was just me. Purchased a package yesterday (nostalgia) and was not at all happy with the taste or consistency. I am 55 years old and remember when the cookies were shaped differently and tasted MUCH better. Wondered if anyone else had noticed so I googled and found THOUSANDS of people have complained about them. Why haven't you changed your recipe back? Do you not care what so many now ex-consumers think? In this day and age people don't have money to waste on inedible food. Can honestly say unless you change back and announce it publicly for us to know there are quite a few people out there, myself included who will never again buy your products - goes for Saltines, too, same story. If a product has lasted all these years it usually means it's a good product; I don't see your altered cookies and crackers having the same longevity as the original recipes. Pretend you actually care about the people who buy your products and go back to the original recipes. If you don't believe me then just google Nabisco changes recipes - you'll find more unhappy people than you could ever imagine. Unless of course your company is headed up by soulless money grubbing idiots, in which case I don't expect any changes.

Please go back to waxed paper wrap. Please? The pkastic wrap ruins the wonderful crackers.

I have been eating saltines as long as I remember but over the last couple of years the taste and quality have diminished substantially. Are you trying to save money; because it shows. Do you actually taste your products? Shame on you for cutting corners on what was a great cracker. You made it taste like cardboard. It that is what you were attempting to do, congrats, you did it.
Fix the cracker or forget about keeping a customer.

They are much thinner now. Many in each box are cracked and many will break as you put peanut butter on them. Why cut corners?

Seriously? What's with the dumbing down of the Nabisco products? Now the Fig Newtons have gone 100% Whole Grain. They're smaller - the package is a ridiculously smaller AND the price has gone straight up. On top of that, they have designed the package with a total photo emblazoned, easily torn, weird cellophane cover. I guess I thought if we could see through the package as in the old days - so we couldn't see the nasty, dark brown, whole wheat covering on the cookies. Why screw with a good thing? Younger people must not give a rip - they keep buying inferior junk. Nabisco is probably hoping that the next generation doesn't question quality or product value.