Submit a Complaint

Poslaju

Malaysia

Consumer complaints and reviews about Poslaju

Alya Maisarah Send email
 
May 20, 2018

PARCEL STILL TAK SAMPAI SINCE 15/5

Parcel still stuck dekat Pos Laju Parcel hub since 17/5and sampai sekaran tak dapat lagi. The sender dah hantar the parcel on 15/5 and it has been almost a week. Service sangat sangat teruk, dissapointed.

EN050687162MY , please check it for me
fadhilahrohani Send email
 
May 20, 2018

POSLAJU SERVIS LAMBAT

Sy pos barang pada 15 May 2018.
Harini 20 May masih tak sampai lagi.
Yang paling pelik, dalam sistem tak update dan bila call takde orang angkat!!!
Please lah kata servis cepat tapi makin lama makin teruk lah.

POSLAJU SERVIS LAMBAT

asmnsyher Send email
 
May 19, 2018

PARCEL TAK SAMPAI-SAMPAI

Saya order barang dari Lazada then seller dah bagi tracking number parcel poslaju, tapi check2 traking site poslaju pun lambat nak update, okay tu tak apa la. Then 2 hari tak update status parcel tu, masih stuck di 'consigment dispatched out from Transit office' dekat 'poslaju parcel hub', item expected sampai dalam tempoh 17-19 May, hari ni dah 19 may tapi item tak sampai2, then yg consignment dispatched tu update pada 16 may, 2 hari tak update dah, tolong hantar parcel saya secepat mungkin, tak expect lambat macam ni sebab item dari Semenanjung ja and saya di Sabah, item kecil ja

Ni tracking number saya : ER265652616MY

PARCEL TAK SAMPAI-SAMPAI

najwaizhar Send email
 
May 18, 2018

stuck at parcel hub

kenapa barang stuck dekat parcel hub.dari 16 haribulan.it suppose to delivered at least on 19th.BARANG URGENT....
consigment number:ER266222595MY
Mei Vong Send email
 
May 18, 2018

Parcel being stolen/lost by Poslaju staff

The parcel being sent to Giant Kinrara Pos Office on 5th of May 2018 and it does not have any record of my parcel on its track and trace website.

I have tried to contact Giant Kinrara Pos Office but they can't track as well and purposely hang up the phone when we are talking half way. This is very suspicious that it seems the staff doesn't want to me continue asking where is my parcel. I suspect Poslaju staff have stolen my parcel.

I have filed a complaint with Poslaju but still, there are no updates from them. It has been 2 weeks from now. If Poslaju not able to give me an answer and return my parcel, I will make a police report on this.

Please return if you have stolen my item. EN955184440MY
Jasmine Goh Send email
 
May 15, 2018

Barang tidak hantar

Barang saya sudah banyak hari tak hantar,internet Check sistem pun tak update!call center Number pun tak respond!geram! Apa Service ini!

Barang tidak hantar

Dognut Send email
 
May 13, 2018

Item stuck

My item has been stuck at Pos Laju Transit Office (KLIA Hub) at item processed since the 8/5/18.Please send my item as soon as possible.Parcel no.EP484378121MY
arlean Send email
 
May 8, 2018

BARANG BELUM SAMPAI

Barang belum sampai, status masih Consignment dispatch out from Transit Office pada 7 May hingga sekarang belum ada update, sepatutnya selepas status ni barang akan dihantar pada hari yang sama atau pada keesokkan harinya, tolong check barang saya dan hantar secepatnya. Rasanya memang boleh hantar pada 7/8 May sebab dah tunggu minggu lalu lagi esok pula public holiday mengundi memang x update la.

#EH784559921MY
arlean Send email
 
May 8, 2018

Barang belum dihantar

Barang saya belum sampai, status masih Consignment dispatch out from Transit Office dari 7 May hingga sekarang. Sepatutnya selepas status ni barang akan dihantar pada hari sama atau keesokkan harinya tapi sampai sekarang status xberubah, tolong hantar barang saya secepatnya.

#EH784559921MY
gigigoh Send email
 
May 4, 2018

POS LAJU WORST SERVICE

I am so disappointed with the service from POS LAJU, especially now when you are trying to promote your EZIBOX.

I had received an SMS at 4/4/2018 7pm to inform me to get the parcel from your ezibox in Gombak before 5/5/2018. You had also tried hard by sending repeating reminder to me on the 4/5/2018 8am to get the parcel.

Thus i went over to the POS LAJU branch at Jalan Gombak to retrieve the parcel. I keyed in according to what were given at the SMS. BUT there is an error prompted that the good is not ready yet. Then why are you so hardworking sending the SMS to me to collect the items???
Went in to ask your staff, and your staff rudely answered me that the item might sent over to the POSLAJU at BATU CAVES.
SO WHY IS THERE AN SMS ASKING ME TO COLLECT THE ITEM BEFORE 5/5/2018 AND NOW IS IN BATU CAVES????

SO WHAT AM I SUPPOSE TO DO NOW????

PLEASE DO NOT INTRODUCE A NEW WAY OF COLLECTING IF YOUR STAFF IS NOT EDUCATED ON HOW TO SERVE THEIR CUSTOMER!!

AM TRULY DISAPPOINTED WITH POS LAJU SERVICES NOW... YOU ARE NOT GETTING ANY BETTER IN THIS WAY.
gigigoh Send email
 
May 4, 2018

WORST SERVICE

I am so disappointed with the service from POS LAJU, especially now when you are trying to promote your EZIBOX.

I had received an SMS at 4/4/2018 7pm to inform me to get the parcel from your ezibox in Gombak before 5/5/2018. You had also tried hard by sending repeating reminder to me on the 4/5/2018 8am to get the parcel.

Thus i went over to the POS LAJU branch at Jalan Gombak to retrieve the parcel. I keyed in according to what were given at the SMS. BUT there is an error prompted that the good is not ready yet. Then why are you so hardworking sending the SMS to me to collect the items???
Went in to ask your staff, and your staff rudely answered me that the item might sent over to the POSLAJU at BATU CAVES.
SO WHY IS THERE AN SMS ASKING ME TO COLLECT THE ITEM BEFORE 5/5/2018 AND NOW IS IN BATU CAVES????

SO WHAT AM I SUPPOSE TO DO NOW????

PLEASE DO NOT INTRODUCE A NEW WAY OF COLLECTING IF YOUR STAFF IS NOT EDUCATED ON HOW TO SERVE THEIR CUSTOMER!!

AM TRULY DISAPPOINTED WITH POS LAJU SERVICES NOW... YOU ARE NOT GETTING ANY BETTER IN THIS WAY.
gigigoh Send email
 
May 4, 2018

Pos Laju ezibox bad service

I am so disappointed with the service from POS LAJU, especially now when you are trying to promote your EZIBOX.

I had received an SMS at 4/4/2018 7pm to inform me to get the parcel from your ezibox in Gombak before 5/5/2018. You had also tried hard by sending repeating reminder to me on the 4/5/2018 8am to get the parcel.

Thus i went over to the POS LAJU branch at Jalan Gombak to retrieve the parcel. I keyed in according to what were given at the SMS. BUT there is an error prompted that the good is not ready yet. Then why are you so hardworking sending the SMS to me to collect the items???
Went in to ask your staff, and your staff rudely answered me that the item might sent over to the POSLAJU at BATU CAVES.
SO WHY IS THERE AN SMS ASKING ME TO COLLECT THE ITEM BEFORE 5/5/2018 AND NOW IS IN BATU CAVES????

SO WHAT AM I SUPPOSE TO DO NOW????

PLEASE DO NOT INTRODUCE A NEW WAY OF COLLECTING IF YOUR STAFF IS NOT EDUCATED ON HOW TO SERVE THEIR CUSTOMER!!

AM TRULY DISAPPOINTED WITH POS LAJU SERVICES NOW... YOU ARE NOT GETTING ANY BETTER IN THIS WAY.
emeraldewindow Send email
 
May 4, 2018

Late Arrival of Parcel

Hi, a parcel was sent to me on Monday from Selangor. However, it has been a whole week and yet the parcel has not arrived yet. I would like to request for Pos Laju in Mukah to manage the time of delivering parcel properly as the office to collect parcel at my place of study is only from Monday to Friday at 4.30pm. The reason why I say so is because I've experienced multiple times where my parcel arrive on Friday at 6.00pm, when the office is already closed, which means I will have to wait until Monday to collect my parcel. It is crucial for me to receive the parcel asap especially when it contains food that will expire not long after it is being sent. I found out that it was taking too long in Pos Laju Sibu for God knows what reason. I hope Pos Laju will consider my complaint and suggestion to improve your service. All I hope is for Pos Laju to live up to its name, Pos Laju meaning parcel will be delivered fast, not the opposite because otherwise, you should probably change the name of your company/service to Pos Lambat. Thank you in advance.
Leonard Lim Send email
 
Apr 30, 2018

No responsibility

I sent out my documents to my office on 26/04/2018 until today still not yet arrived. It’s urgent. Called up customer service on 27/04/2018 told me will arrived on that day. Called them up again on 30/04/2018 to check again what had happenned to my documents. Customer service told me the delivery man too many delivery cant reached on time. So irresponsible.
CLIVIAS Send email
 
Apr 27, 2018

LATE DELIVERY OF PARCEL

BARANG SAYA DI POS HARI WED 25/4/2018 (TRACKING NO : 52028926143) DI POSLAJU BULKY ECBC,PMN. 25/4/18 DI PARCEL HUB XTAU PARCEL HUB MANA, TP SAMPAI SEKARANG DAH 27/4/18 X DAPAT !! TOLONG SEGERAKAN PENGHANTARAN POSLAJU SAYA NAK GUNA BARANG TU URGENT BY TOMORROW!! PLEASE UPGRADE SERVICE. SEPATUTNYA HARI KE-3 DAH DPT. NI DAH MASUK KE 4 TAK DAPAT2,SO DISSAPOINTED DENGAN SERVICE POSLAJU.
CLIVIAS Send email
 
Apr 27, 2018

BARANG LEWAT 2HARI BELUM SAMPAI

BARANG LEWAT 2HARI BELUM SAMPAI
BARANG SAYA DI POS PADA 25/4/2018 (TRACKING NO : 52028926143) DI PARCEL HUB XTAU PARCEL HUB MANA, TP SAMPAI SEKARANG DAH 27/4/18 X DAPAT !! TOLONG SEGERAKAN PENGHANTARAN POSLAJU SAYA NAK GUNA BARANG TU URGENT BY TOMORROW!! PLEASE UPGRADE SERVICE. SEPATUTNYA HARI KE-2 DAH DPT. NI DAH MASUK KE 3 TAK DAPAT2,SO DISSAPOINTED DENGAN SERVICE POSLAJU.
Izzat Yusof Send email
 
Apr 24, 2018

parcel delay

my item still not update in online since 21 april. hope you can take action about my item. my tracking number : ER242778851MY
carolee39 Send email
 
Apr 24, 2018

Recipient did not receive

EP498971445MY, after tracking, it says item been delivered to the recipient on 17/04/18. However, the recipient said he did not receive any document.

We would like to trace back the signature of the recipient if it belongs to him. Suspect it's been delivered to the wrong address.
Aril Send email
 
Apr 19, 2018

Tiada dalam rekod

TIADA DALAM REKOD EH 74 093 273 8MY TOLONG PERIKSA
Riedzlan74 Send email
 
Apr 18, 2018

LAMBAT

Barang terlalu lama di transit office.... Sedangkan saya urgent nak pakai, tolong settlekan masalah ini.

TRACKING NUMBER :ER226409800MY
lftanlf Send email
 
Apr 17, 2018

Item not received, Bad service, Sent Incorrectly

Hi there,

I can tell this is the most ridiculous courier service I used before.
The item (Tracking Number: EH686279970MY) posted by my sender on 11 Apr 2018, and item reached brickfield on 12 Apr 2018(Thursday), and it's not sending out by 13 Apr 2018.
On 14 Apr 2018, Saturday, I called the customer service as I need to collect it by myself due to urgency, the agent told me I can go and collect the item by myself, however, the lazy employee told me they have nobody to search for the item on Saturday when i visited Poslaju Brickfield, and asked me to wait until Monday.

On Monday 16 Apr 2018, the courier didn't call me or my friend when they reached, and just passed the item to someone(FATIMAH) who doesn't recognize by us. Please note that we're in the office, if you pressed the bell and my friend's phone will ring.

Please check the screenshot for reference.

Thanks and Regards.

Item not received, Bad service, Sent Incorrectly Item not received, Bad service, Sent Incorrectly Item not received, Bad service, Sent Incorrectly Item not received, Bad service, Sent Incorrectly

bella.s Send email
 
Mar 19, 2018

BARANG LAMBAT SAMPAI.

CD302968665MY sila update di mana keberadaan barang saya. brpa lama mau simpan barang saya d pejabat pos?

9/3/2018 barang suda pos tapi d status track still dkt transit office sejak 14/3/2018.

CD302968665MY sila check yee. tqq.
cwon Send email
 
Mar 13, 2018

Please deliver the parcel

EH647416625MY
Please delivery the parcel as soon as possible, stuck at delivery facility johor bahru for five days already!

when the staffs going to deliver for receiver???

Everytime I post to Johor surely have issue.

Please send the parcel out for delivery.
ruby127 Send email
 
Mar 10, 2018

ER183815352MY

normally i can receive my item only for 3 day. my item have been post out on 06/03 by the seller and its 10/03 allready and the item still on transit office. i dont know what's going on. but i hope i can receive my parcel as fast as possible. thank you

ER183815352MY

cwon Send email
 
Mar 7, 2018

Parcel Status

Please update the status of my parcel EH647416563MY and EH647416546MY.

The status stopped at parcel dispatched out from KLIA hub.

I experience before, my parcel status stopped at the same and after that my parcel loss. I dont hope that the same happened again.

I am wondering are the staffs there have problem?

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Adam Atiyeh - Adam Atiyeh
    Adam Atiyeh is one bad ass mother ffer that is or was...
    Gameingal - Refund and no delivery for items purchased
    Purchased items jan 13th and accidentally clicked same...
    SNGPL - Request for solve of issues on sui gas meter.
    Honourablr Officer, AssalamuAllakum! This is a...
    Hallmark channel - Immorality
    I wanted to inform you that since I have STOPPED watching...
    Rage Inc. Pizza Hut - Cold old bad service
    I live .9 miles away it takes 3 hours and food tastes like...
    Rage/pizza hut - Upper management
    Raleigh Durham area. District managers told gmail to...
    Sears Master Protection Agreement - Protection Agreement
    I bought a Kenmore Washer in 2011 and purchased the...
    macys/uniters - no credit certificate issued
    Purchased furniture back in 2012. Attempted to get the...
    Macys Worry No More Protection Plan - trouble
    Purchased furniture back in 2012. Attempted to get the...

    Recently Updated Complaints

    Adam Atiyeh - Adam Atiyeh
    Adam Atiyeh is one bad ass mother ffer that is or was...
    Gameingal - Refund and no delivery for items purchased
    Purchased items jan 13th and accidentally clicked same...
    SNGPL - Request for solve of issues on sui gas meter.
    Honourablr Officer, AssalamuAllakum! This is a...
    Hallmark channel - Immorality
    I wanted to inform you that since I have STOPPED watching...
    Rage Inc. Pizza Hut - Cold old bad service
    I live .9 miles away it takes 3 hours and food tastes like...
    Rage/pizza hut - Upper management
    Raleigh Durham area. District managers told gmail to...
    Sears Master Protection Agreement - Protection Agreement
    I bought a Kenmore Washer in 2011 and purchased the...
    macys/uniters - no credit certificate issued
    Purchased furniture back in 2012. Attempted to get the...
    Macys Worry No More Protection Plan - trouble
    Purchased furniture back in 2012. Attempted to get the...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username