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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

muhammad amin Send email
 
Nov 18, 2017

package problems

Dear Sir,

On 13 Nov,2017, I recharge SR- 60/- for 60 bundle package at about 08.15 A M., I send message on Z 60 for package but package was not activated on my phone, I again send message but wrongly, I pressed C Z 60. When I again re-check their is no balance in my account nor package. I complaint on customer service but no fruitful reply received from center.

I humbly requested please review my case and return my SR- 60/- balance or give me package as soon possible.
my phone no, 0590834150 iqama no, 2398520292

Best Regards,

Muhammad Amin
Shadow0000 Send email
 
Nov 12, 2017

Very slow internet

Never use ZAIN in Saudi.this internet provider has very slow internet. Videos you want to watch will take time to load. Games you play is too laggy. Worst internet here in jubail is ZAIN.
Salman Mohammad Send email
 
Nov 9, 2017

Very very slow internet

Internet is very very slow not good service
Salman Mohammad Send email
 
Nov 9, 2017

Very very slow internet

From past one month my internet is very very slow. I Google what the problem is but not find any solution I went today to zain office he took my iqama number and did something in computer and restart your router it Will be OK. Still problem is not solved.
Sanoop Send email
 
Nov 4, 2017

Balance problem

I have recharged 30riyals after I will check balance only 15
My mob no is :-0580731704
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect Mobile Number

Dear Sir.

I would like to inform you that Yesterday may mobile no (0583006034) is not working i tried to call but not working so i requested to zain network please re-open my number.

I am very thankfull for your kind support.

Best regadrs.
Faizan ahmed Send email
 
Oct 31, 2017

Disconnected

Could you Please check the status of my Number

It is disconnected

0583006034

Regards
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect

Dear Sir,

My number disconneted i am facing lot of problem?

Could you please check and re-open it i am very thank full for your kind support

MOB 0583006034

Regards
Neelum Send email
 
Oct 31, 2017

Always deduced my balance

Dear sir.last month I activate some of your service .but when ever I recharge my 10 riyal card.after or with in 24 hours its deduce my balance to zero riyal.please cancelled aor deactivated all the service.
Whenever I called on 959 only the further recording I can hear.but call center person did not talk me.please help me .and make my zain sim without any package .just a normal sim without any package.
Thank u
From neelum zubair
Mobile :0598001336.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN INTERNET NOT WORKING

Since last night Zain internet is not working.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN 4G PRE-PAID INTERNET NOT WORKING

Since last night Zain Pre-Paid internet is not working.
romen Send email
 
Oct 21, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0594349251
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using zain prepaid number always dedicated myself sar I am trying to call on your costumer service but still not connected and computer voice only come so please check or if any service have activated please you can deactivate thanks this is my number 0582431793
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using your Zain prepaid SIM always balance deduction in my sim I don't use any zain service but why deducted my sar I tried to call your costumer care but always only menu voice come not connected with costumer service please check 966 582431793 this is my number thanks.
Nvd Send email
 
Oct 11, 2017

Daily one riyal deduction without any activation

I also have been facing the same problem of deduction of 1 sr everyday even though i didn't call at every prepaid recharge.I tried hard to speak my problem to customer care (959) still could not reach, (smart people to get alms from us.). And also i face lot of network problem in zain, very weak signal, poor. Please do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then deactivate all the services before it cut more charges. It's a kind of stupidity/trickily played with the customer hard earned money. Better to migrate to other network.


thanx
fasilvt Send email
 
Oct 4, 2017

zain postpaid internet connection cancellation for final exit

i am gonig to final exit.. how to cancel my postpaid internet package with out any additional charge.. this connection only 2 months ... 10 month remaining for the contract completion.. what can i do..? when i take connection Zain told me should be use 1 year.. but now only 2,3 months...
summi Send email
 
Sep 29, 2017

deduction of balance without usage

Hello sir
I have been facing the problem of deduction of 2 sr everyday eventhough i dont call at every prepaid recharge.I tried hard to speak my problem to customer care still could not reach .And also i face lot of network problem in zain.plz do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then plz plz deactivate all the services before it cut more charges.
waiting for the positive response

thanx
juliusbarin Send email
 
Sep 29, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0597294798
Imaad78 Send email
 
Sep 25, 2017

Internet card vocher

Card is not working saying already u recharged
Vizminda Send email
 
Sep 22, 2017

Identity theft./ To open internet data plan account

Subject: Cancelations of Zain/Virgin Account Number: 966831052651870 & 966831052651869.
To whom it my concern:
Dear Sir:
I am a victim of identity theft. I recently learned that my personal information was used to open internet data plan account at Zain mobile company. I did not open or authorize these accounts, and I therefore request that it be closed immediately. I also request that Zain Mobile absolve me of all charges on the accounts, and that you take all appropriate steps to remove information about this account from my credit files.
Please investigate this matter, close the account and absolve me of all charges, take the steps required to cancel this subscription and send me a letter explaining your findings and actions.

Sincerely,

Richard Garcia

Identity theft./ To open internet data plan account

Sibsankar nayak Send email
 
Sep 20, 2017

No signal

Zain is very poor service.b shit company..after one week later I got so many problem..nobody solve my problems..now 4 days finish i don't have a network..
My I'd no:2375599954
My contact number:0570525912
wmqureshi Send email
 
Sep 19, 2017

zain internet dead slow

Dear Admin

I need to disconnect my zain 149 unlimited internet package. it is dead slow and annoying. i does'nt work at all in many locations. kindly just get rid of this stupid internet package. thanks
Rico Send email
 
Sep 19, 2017

NO SERVICE/DATA

Good evening Sir. Please help me to reconnect my zain router simcard into the 4G connection and it's been more than 24hrs. And I didn't still connect to the internet....I'd already visited the zain office at 2nd floor in Al rashid mall in this morning September 18,2017 .. But the representative told me to wait until the system will be fixed.. They don't know what ans when it will be okay.. Is there any ways to instead kept waiting for nothing or can be they issue to me a replacement for new simcard. Because i just pay my monthly bill that was Sept 4,2017. Kindly please help me to get connected again into the internet as soon as possible thanks and more power to your company
Client information :

Iqama number : 240-921-3556

Mobile number: 055-4620-867
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

I complaint on thursday regarding my sim connection i want close that.But still i am suffering the same issue please close my sim connection after that i can take new one.
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

Please close my data sim cards i already complaint about this i am unable to take new card beacaue of this issuue

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