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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

Vizminda Send email
 
Sep 22, 2017

Identity theft./ To open internet data plan account

Subject: Cancelations of Zain/Virgin Account Number: 966831052651870 & 966831052651869.
To whom it my concern:
Dear Sir:
I am a victim of identity theft. I recently learned that my personal information was used to open internet data plan account at Zain mobile company. I did not open or authorize these accounts, and I therefore request that it be closed immediately. I also request that Zain Mobile absolve me of all charges on the accounts, and that you take all appropriate steps to remove information about this account from my credit files.
Please investigate this matter, close the account and absolve me of all charges, take the steps required to cancel this subscription and send me a letter explaining your findings and actions.

Sincerely,

Richard Garcia

Identity theft./ To open internet data plan account

Sibsankar nayak Send email
 
Sep 20, 2017

No signal

Zain is very poor service.b shit company..after one week later I got so many problem..nobody solve my problems..now 4 days finish i don't have a network..
My I'd no:2375599954
My contact number:0570525912
wmqureshi Send email
 
Sep 19, 2017

zain internet dead slow

Dear Admin

I need to disconnect my zain 149 unlimited internet package. it is dead slow and annoying. i does'nt work at all in many locations. kindly just get rid of this stupid internet package. thanks
Rico Send email
 
Sep 19, 2017

NO SERVICE/DATA

Good evening Sir. Please help me to reconnect my zain router simcard into the 4G connection and it's been more than 24hrs. And I didn't still connect to the internet....I'd already visited the zain office at 2nd floor in Al rashid mall in this morning September 18,2017 .. But the representative told me to wait until the system will be fixed.. They don't know what ans when it will be okay.. Is there any ways to instead kept waiting for nothing or can be they issue to me a replacement for new simcard. Because i just pay my monthly bill that was Sept 4,2017. Kindly please help me to get connected again into the internet as soon as possible thanks and more power to your company
Client information :

Iqama number : 240-921-3556

Mobile number: 055-4620-867
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

I complaint on thursday regarding my sim connection i want close that.But still i am suffering the same issue please close my sim connection after that i can take new one.
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

Please close my data sim cards i already complaint about this i am unable to take new card beacaue of this issuue
Amrusha Anzil Send email
 
Sep 15, 2017

Deduction

Dear Sir,
Past two three weeks there I deduction of credit in my zain number and I have to recharge my phone all the time!!! Please check and do the things needed as soon as possible!!
My number is 0596180818.
Thanks and Regards
Amrusha Anzil
Raj mohamed Send email
 
Sep 15, 2017

poor network

Hello sir,
I would like to complaints about internet speed in my area, I'm working in Alrashid mall 2nd floor out side of mall i get range in 4G in office can't get 3G also network very poor please make some necessary action.
Thank you.
Faiyazjuwle Send email
 
Sep 14, 2017

Balance

Hii sir

I recharge my prepaid card but always 5 riyal deduction in my account I afraid to again I recharge then he was deduction full off amount can you try to best and I use my prepaid card to net data also.

My mobile number is 0591464547
askhan78 Send email
 
Sep 12, 2017

Not Satisfied

Hello,

I recently purchased one ZAIN Internet SIM from one of the outlet giving promotion in National Care Hospital.
Upon getting this Internet SIM, I was told that the Mobile Wifi Router which is with this Internet Bundle Package is TOTALLY FREE.
I paid aroubd 149 SAR on spot and get the activated data sim with Huawei Mobile Wifi device.

Now, when after almost two months, when i ask them to cancel this SIM as I might be leaving Kingdon on Final Exit, the ZAIN Customer Service tell me a new story that you have already made one year contract with us, in case you want to cancel the line, kindly pay 25 SAR for each month remaining in your yearly contract.

This is totally surprising. They should have tell me each and every thing in detail before getting this package. Now, they are asking for 25 SAR for each month for the sake of nothing if i cancel the package from now.

The all I can say...very bad billing of Zain...very bad experience.
askhan78 Send email
 
Sep 12, 2017

Not sufficient information provided

Hello,

I recently purchased one ZAIN Internet SIM from one of the outlet giving promotion in National Care Hospital.
Upon getting this Internet SIM, I was told that the Mobile Wifi Router which is with this Internet Bundle Package is TOTALLY FREE.
I paid aroubd 149 SAR on spot and get the activated data sim with Huawei Mobile Wifi device.

Now, when after almost two months, when i ask them to cancel this SIM as I might be leaving Kingdon on Final Exit, the ZAIN Customer Service tell me a new story that you have already made one year contract with us, in case you want to cancel the line, kindly pay 25 SAR for each month remaining in your yearly contract.

This is totally surprising. They should have tell me each and every thing in detail before getting this package. Now, they are asking for 25 SAR for each month for the sake of nothing if i cancel the package from now.

The all I can say...very bad billing of Zain...very bad experience.
Syed Asifullah Send email
 
Sep 11, 2017

balance

R/Sir,
Today in the morning my mobile balance was SAR 20 but in the evining Zain mobile sent me a message that your balance is zero. The companay must show me the detail of usage of mobile because I recieved only one internet call during the whole day.

Syed Asifullah
0596627404
Sudarshana Send email
 
Sep 9, 2017

Recent changes in validity

Hi... i want to express my dissatisfaction on the recent changes of ur network... using zain since years now..my name is sudarshana mehta... i have been extremely upset with the recently changed validity of prepaid numbers... where validity was 1 to 2 years its now 1 to 2 months... is this really right? I feel its totally unfair tht every month we actually need to run to a store for recharge... its extremely stressful... then how is prepaid beneficial? U shud clearly just tell everyone to change over to post paid if thts the intention? Seriously a very bad change... its a bother to ur customers... ur services shud b to make life easy for customers not to distress them this way... extremely upset with this change...

Regards
Sudarshana
Sudarshana Send email
 
Sep 9, 2017

Recent changes in validity

Hi... i want to express my dissatisfaction on the recent changes of ur network... using zain since years now...my name is sudarshana mehta... i have been extremely upset with the recently changed validity of prepaid numbers... where validity was 1 to 2 years its now 1 to 2 months... is this really right? I feel its totally unfair tht every month we actually need to run to a store for recharge... its extremely stressful... then how is prepaid beneficial? U shud clearly just tell everyone to change over to post paid if thts the intention? Seriously a very bad change... its a bother to ur customers... ur services shud b to make life easy for customers not to distress them this way... extremely upset with this change...

Regards
Sudarshana
ABDULGAFAR Send email
 
Sep 6, 2017

Data Problem

Dear Sir,

I have one compliant for Zain Broad Band connection,My Broand band No is 37724493 White color ,my package 140 GB BD 15. , last renewed date 22-08-2017 , 140 GB finish 05-09-2017 what is this this too much. I need Cancelling that connection.without charge.
waelselim Send email
 
Sep 6, 2017

Network connectivity

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

21.586859, 39.135304

Regards
Wael Taha
Wael.selim@hotmail.com
she30 Send email
 
Sep 6, 2017

2 times recharged of prepaid

i want to refund the second transaction i made when i paid my prepaid internet through ncb bank...it was double recharge
sec2013 Send email
 
Sep 5, 2017

Un authorized to register iqama from other internet provider

Last Augus 28,2017 i bougth 10GB mobily imternet voucher from one of the store in batha due to of my weak vission of my eyes i ask the sales man to load the internet boucher and ask me give my iqama and then he ask me to put my finger to his biometric reader he said im not yet registered i told him my sim card is already registered in mobily and moi because i have a car he insisted to read my finger from his biometric suddenly ot appeared to my mobile moi notifying me that im registered to STC and ZAIN im upset how come that im register to this network provider seems my sim card provider is mobily. I complain about that matter i told him that i will let my saudi friend what is the real message notification of moi to my cellphone suddenly they deleted the messages i realy upset i ask them if they authorized to capture my personal profiles they not able to answer. Now im asking for help which saudi agencies can complain of this illegal activities because im pretty sure that this store will use my iqama number and finger for their illegal activities. The store is located at batha close to manila plaza and infront of the mosque.
smiley_2017 Send email
 
Sep 3, 2017

Zain Postpaid Plan

Good day!

I wanted to avail the 149 Postpaid Plan but they said I was on postpaid plan already after checking my iqama. I bought 300 GB prepaid before on a store, little did I know that they sold me a post paid card and I have to cancel it for me to avail the 149 post paid plan. I cancelled it and paid for 5 SR and they said to return after 4 days. I returned after 6 days but still they couldn't give me another postpaid plan and said I need to return after 2 days. Wtf!? How many days does it take for the cancellation of a plan on zain? 1 week? 2 weeks? 1 month? Or 1 year? I badly need the unlimited plan because the 5GB plan doesn't suffice my needs and it's so slow!
sayeed077 Send email
 
Aug 30, 2017

Slow speed internet

Dear Concerns
I am using 149 POST paid unlimited plan for one months.Internet connectivity is dead slow for last 6 days. Please rectify this issue as soon as possible.
ameenummer Send email
 
Aug 28, 2017

Dead Slow internet connection-Bad network connectivity

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

https://goo.gl/maps/QgnXmRpQXAE2


Regards
Ameen ummer
email id- ameencpr@gmail.com
0532083713
ameenummer Send email
 
Aug 28, 2017

don't have sufficient net work coverage-Very bad internet speed

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

https://goo.gl/maps/QgnXmRpQXAE2


Regards
Ameen ummer
email id- ameencpr@gmail.com
0532083713
jahid_1002@yahoo.com Send email
 
Aug 28, 2017

Activated the number

Dear Sir,

I would like to inform you that I want to reactivated my 0593556813 number.
roddelmundojr Send email
 
Aug 23, 2017

Zain Pre-paid Internet Sim become Postpaid

I bought a Zain Internet Pre-paid from Batha Electron one of retailer in that area last 2 weeks ago. When i check my bank account today I saw that the simcard was postpaid sim and I don't even sign any paper for it.

Please make my sim prepaid as I don't want to have any postpaid account. This is my account number in Zain 831030267867.

Regards,

Rod

Zain Pre-paid Internet  Sim become Postpaid

Eak Ale Send email
 
Aug 11, 2017

For sim cancel

Sir I have zain SIM card that alraidy expired on 11-06-2017 so I want to cancel that mobile no. 0582703688 thank you

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