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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

usmanraja Send email
 
Oct 28, 2018

Balance Deducted on Prepaid Sim

My Zain number is 0598347654 and i add 10 SAR in my account in this morning.My last package was 750 MB and 75 Minutes for 1 week.This morning i call zain center to check that the package is renew or not he said wait it will update automatically.Now balance has been deducted but the SMS i didn't received and the package is not shown on my number.

For Call center why wait 10 minutes every time? Now second time i Call Zain Service same 10 Minutes wait first and the man tell me that you used internet so your balance has cut.But still i received messages that i have anniversary 2000MB is balance.It means you show in message MB Free and when we use it charged.Very Bad Services
usmanraja Send email
 
Oct 28, 2018

Prepaid Services

Sir,

On my Zain number 0598347654 today i have add 10 SAR Balance and for confirm my last package which is 750 MB and 75 Minutes for 1 Week.I call the call center today he said the package will automatically renew because the package has activated on your sim.Now my balance has deducted but the package not activate can you check.
tariqmkhan Send email
 
Oct 15, 2018

Slow internet speed

The internet download speed from last one month is terribly slow. I am using Zain 4G unlimited for home and shabab package for my mobile, but if the things will persist like this , I will switch the network. Dear Zain team your attention is required.

Slow internet speed

Ebraheem Send email
 
Oct 14, 2018

VOIP

Hello Team,

The service of VOIP is terrible in my Zain 4g account, the speed is very good for both download and upload, but still can't make a good Skype audio call the voice is irregular.

Please fix it ASAP, We need to make call to other county..

Best Regards
shyam6030 Send email
 
Oct 9, 2018

Unwanted sims

I check my iqama number i have 8 zain postpaid sim. i dont know how to come, Please deactivate This Numbers & take action for this issue.
my iqama no. 2401942053

Unwanted sims

Sazad Alam Send email
 
Oct 7, 2018

My all zein sim is pls blocks

I visited seco batha branch to active My SIM and they taken my finger after that automatically 7 Sims additional sim activated on my id that is not acceptable zain employee marking fools to other and earning money from our side plese close the all sim
My no 0596472463
mohammedmuslehuddin Send email
 
Oct 2, 2018

Urgent Action

Dear Zain Team,

This is second incident and complain to block the attached number issues on my iqama without my permission and knowledge.

how come zain issue numbers on other iqama, it's really very bad service and incident, you can easily catch the sale person who issue the numbers on other ID's.

you can call me for any further clarification

Mobile No: 0508094470

Urgent Action

askhan78 Send email
 
Sep 15, 2018

Zain personals fraud

Dear Members,

Recently i visited LULU in Murabba...there were some Indian persons selling Zain Sim... i got one SIM from Zain...

Although i am Mobily User..At the time i got SIM from Zain, that Indian guy took my iqama picture.....today i receivd three messages that someone try to activate Mobily SIM from my ID. Although i have already deactivated those SIM from my ID, but it is really shameful act for Zain Personals especially Indians who are doing this type of activity. Zain Management should take action on this. And kindly never ever give your iqama picture to any person except Zain Official Outlet
Hassan6478 Send email
 
Sep 13, 2018

Undue Deduction of balance

I am facing undue deductions problem after 5 to 7 days Zain Network Automatically deducts 3 SAR for nothing. I have no idea to overcome this problem.. I don’t have any idea which service is activated on my number who always deduct 3 SAR repeatedly.
Kindly answer me and solve this issue...
Waiting for your reply.
Muhammad Zain Send email
 
Sep 8, 2018

Offers

Assalam Alaikum
Before 5-6 days i got sms that i can get 100GB data for 1 month just in 130 sr. So i recharge 150 sr to activate that package but now the person at help line number is telling me that offer is not valid now...
What can i do to have that offer again??
Please help...
Thank you
Babar Qayyum Send email
 
Sep 4, 2018

10 sim issues with out my permission

Hello sir
Sir 10 sim are issued with out my permission or with out me with out my iqam. how this possible with in six months plz reply to this message only my contact no this 0590956575 & iqama 2404461135
I am very worried about this?
gizzan center Send email
 
Sep 2, 2018

sim blocked

my rechargede 50gb but not working massage not working iqama num; 2081207652 name; sheikhjalal please help me
Ajanah Send email
 
Aug 31, 2018

No good service

I go the jubail hawalleyt mall branch I tell mr.rufik my 59 package stop but he will be cancel my calling sim also 131 gb 28 August now he answer his supervisor is recovering my sim & mb ,but I meet supervisor he answer 24 hours after on sim I two time meet him same answer, 0580874717 this number cancel,

What is recovering?
Ajanah Send email
 
Aug 31, 2018

No good service

28 August I go the jubail Royal commission hawalleyt mallzain branch mr.sufik is service time I tell him to my 59 shabab package is cancel , he is do after my calling Sim no network after I tell him he will tell me mistake ok you came morning time supervisor is doing that ,I met all ready 2 deys mr.gamdi tell me 24 hrs wait now my calling sim no open , what do the Zain Co? My Zain no: 0580874717 also
131630 mb how return & my calling sim on?
Please sir do the action jubail royel commission hawalleyt mall zain branch no good service ,

Thanks & best regards
Moh.jahangir alam,




Dear customer,
Your balance of Shabab 59 bundle:
- 213 local minutes
Your current data balance is 131630.1 MB valid until 07-10-2018
For more details please visit www.speed.sa.zain.com


0 MB for Social Media Apps
(YouTube ,Twitter, Snapchat, Instagram, Facebook, and WhatsApp)
Valid until 02-SEP-18 .- 0 MB for Social Media Apps
(YouTube ,Twitter, Snapchat, Instagram, Facebook, and WhatsApp).
Suresh123 Send email
 
Aug 15, 2018

Balance check

I charge 20 gb but i can't know my balance
bautista1.bsta@gmail.com Send email
 
Aug 10, 2018

To much eating load

Hi

I have to complaint to your sim card to much eating load
Please back to me.

To much eating load

shikdarrasel Send email
 
Jul 31, 2018

termination

Sir, I want to cancel all my zain postpaid services . My iqama number is 2197813906. This 0593495843,0595161483, 0595321472, 0595619746, 0593785829, 0593703867, 0594296053, all zain services not in my permission . So please cancel all this zain services rapidly . My primary number is 0505733733. thank you

termination

Rahmathali Send email
 
Jul 24, 2018

Very slow this manth

Zain net this month very slow working time do,not work net very bad this month .200gb net zain ?? For what problems
Anns Abraham Send email
 
Jul 20, 2018

SMS msg for payment belongs to another customer

My name is ANNS ABRAHAM SEBASTIAN ,Iqama no-2359797954 I Got a SMS to pay post paid settlement a/c no-831036001569 and paid tha amount 104 SR.But again I got a sms from Zain , to the amount of 74.37 SAR for account no.831030786674.I went to zain shop and they said the account no.831036001569 that belongs to some other customer,which I already paid.Kindly look into the matter and either refund or settle my issue thanks . My email id -annsachu@ gmail.com
Vhie Allen Send email
 
Jul 12, 2018

voice call

please fix the communications through voice call...how can you communicate with others if you not hear the other line..its already 3 days like this not good ...please fix it imediately thank you we are looking forward...
Mian suhan Send email
 
Jul 9, 2018

illegal sims on my iqama

Dear Team,

I have only one sim 0591346301 but i dont know how zain issue sims on my kindly help me to block,
i need only this # 0591346301.

illegal sims on my iqama

Mian suhan Send email
 
Jul 9, 2018

Illegal sim issue on my iqama

Dear team,

I have only one zain sim that i use but i don't know how zain issue sim on my iqama kindly block all sims from my iqama.
My personal number 0591346301
Other all kindly block
I need your kind support on this issue.
Iqama # 2397768827

Illegal sim issue on my iqama

Naeemanjum Send email
 
Jul 5, 2018

Signal

I have network problem this bull shit company some time getting signal sometimes signal missing if you can solve all this shity Zain tell me if can't so I will change company mobily STC is very good telecommunication company Zain bull shit company
Setsuna Send email
 
Jul 1, 2018

No network

How many times it happen here in my area there is no network almost two weeks not good communication last year almost 6 months there is no good signal too much people are affected here in my area
Setsuna Send email
 
Jul 1, 2018

No network

How many time it happen here in my area ladt year almost 6 months not good network again last few weeks it happen again how many times we call in your custumer servuce until now only promise we need your action zain company because too much people are affected here of your network i have ah 300gb using but useless because your network its not good

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