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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

JADOON Send email
 
Mar 19, 2020

balance will become 0.00

Dear sir, I would like to inform you that Each time I will reload my Zain Prepaid Sim Card, just after few hours after I reload it and when I check the balance it is reduced already even I didn't use it, and if I have a load of 15.00 SAR after few hours without using it the remaining balance will become 0.00 SAR only, and after my balance will be zero even I didn't use it, I never subscribe for any services or use mobile data. Kindly solve this problem as soon as possible, thanks

my mobile number 0598182857
Zjishnu94 Send email
 
Mar 3, 2020

Simcard change

I already ussing zain pospaid sim no:594017473 so i want to change my number pospaid to prepaid connection
Muhammad Kabeer Send email
 
Jan 23, 2020

balance lost

Each time I will reload my Zain Prepaid Sim Card, just after few hours after I reload it and when I check the balance it is reduced already even i didn't use it, and if I have load of 30.00 SAR after few hours without using it the remaining balance will became 4.00 SAR only, and after few days my balance will be zero even i didn't use it, i never subscribe for any services or use mobile data.
my name Muhammad Kabeer
my mobile number 0596969341
Muhammad Kabeer Send email
 
Jan 23, 2020

balance lost

Each time I will reload my Zain Prepaid Sim Card, just after few hours after I reload it and when I check the balance it is reduced already even i didn't use it, and if I have load of 30 SAR after few hours without using it the remaining balance will became 4.00 SAR only, and after few days my balance will be zero even i didn't use it, i never subscribe for any services or use mobile data. so please sir check this
my number 0596969341 my name Muhammad Kabeer
ibrar03 Send email
 
Jan 11, 2020

I SELECT PACKAGE BUT NOT COME CORECT

i recharged my data line which is 299 pack of 100gb + 100gb, but i got only 100gb, and i want my more 100gb please.
ibrar03 Send email
 
Jan 11, 2020

I SELECT PACKAGE BUT NOT COME CORECT

I RECHARGE 299 PACKAGE OF 3 MONTHS WHICH IS 100 GB + 100 GB BUT I GOT ONLY 100 GB, PLEASE GIVE ME MY 100 GB MORE GB.
Leomar Villanueva Send email
 
Dec 29, 2019

My prepaid load is being reduced even i didn't use it

Each time I will reload my Zain Prepaid Sim Card, just after few hours after I reload it and when I check the balance it is reduced already even i didn't use it, and if I have load of 15.00 SAR after few hours without using it the remaining balance will became 4.00 SAR only, and after few days my balance will be zero even i didn't use it, i never subscribe for any services or use mobile data.
Manhas Send email
 
Dec 29, 2019

Internet package

I didn't get internet of Zain 100gb monthly package
There is 20days left but network shown as you have not available any bonus and benefits
prince2425 Send email
 
Nov 6, 2019

balance deducted

my main concern is could you check it please why every time I put load in my phone it was automatically deducted my load I don't know what is the problem. I hope everything will be settle thru this email.

MY zain no. 059 797 6806

my iqama no. 2304253210

I really appreciate your help.

Best Regards,
Donahue Cajilog
SAIF AMANULLAH Send email
 
Nov 3, 2019

international calling package not updating

i am using UF25 international calling package for Pakistan, but giving problems in updating every time

international calling package not updating

kfirozkhan775 Send email
 
Sep 29, 2019

network stop

Hello Dear Sir,
i want Network For This Number-0580674145 yesterday stop network plz give me network then start services thanx
Benhur Tud Send email
 
Aug 24, 2019

Postpaid sim

Sir please closed this user using my iqama to subscribe postpaid simcard without my information
Benhur Tud Send email
 
Aug 24, 2019

Multiple zain numbers

Sir please closed this user using my iqama number without my information
Benhur Tud Send email
 
Aug 24, 2019

Multiple zain nimbers

Sir please closed tihs user cheating my iqama numbers to subscribe zain postpaid numbers without my information
Md Abdul Subhan Send email
 
Aug 23, 2019

no network in Hail matar since 15 days

Dear sir,
There is a problem in internet network in Hail matar Jizan since 15 days. so many times contacted but no response neither resolved the issue.
Hence kindly send your team for activate the network in Hail matar near Shawaya House. Jizan.
Thanks and regards,
Abdul Subhan
0582910472
vedula9 Send email
 
Jun 17, 2019

CANNOT BROWSE INTERNET

Data Sim No. 831030232902 - Post Paid Connection.
My Iqma No. 2239778638
Name : Subrahmanyam Vedula

Since 13th June 2019, I cannot browse the internet with above number sim card. I have contacted your customer care around 50 times but the problem remains the same.

Yesterday I have contacted your local branch and purchased a new sim with the same number, unfortunately, the problem not solved.

I have raised various tickets in ZAIN portal and explained well, but your team is closing the tickets with resolving the issue.

Please confirm if your team cannot solve the problem I will cancel my connections.

It is really shaming that a company like a ZAIN cannot solve the problem of the customer and closing the tickets without resolving.

Please look into this matter and arrange to solve the problem at the earliest.

Hope it is clear.

Regards

Subrahmanyam Vedula
+966 558820131
Gull Jaani Send email
 
Apr 13, 2019

sim is not working

my sim is working after my sim is off please my sim open
my name gulfam muhammed shafique
my number .0583474537
Mohamed faizal Send email
 
Mar 20, 2019

Zain Fiber optical

We have last 3 days zain Fiber optical internet. Already we complaint to zain customer care. But not proper response and service also not good. Still now not technician team came and not fix it the problem. What is this our worst service.....?
My contact number 0556974577
Đařķ Sèçřëť Send email
 
Feb 6, 2019

Accidentally cancelled my internet bundle offer

Sir,
I accidentally cancelled my internet bundle offer of Sar 130 and i lost my 130riyal. I want to re open it. Please kindly help me.

This is my mobil number
+966580723628

My id
2418824153

Waleed Ahmed Mukhtar Ahmed

Thank you
ajithkudavattoor Send email
 
Jan 19, 2019

ILLEAGAL SIM WITH MY IKKAMA.. ARGENTLY ACTION PLEASE DEACTIVATED SIM

This is second incident and complain to block the attached number issues on my iqama without my permission and knowledge.

how come zain issue numbers on other iqama, it's really very bad service and incident, you can easily catch the sale person who issue the numbers on other ID'
My Ikkama number: 2462120631
I am using number :0591763624 only More athother sim all please deactive
you can call me for any further clarification

ILLEAGAL SIM WITH MY IKKAMA.. ARGENTLY ACTION PLEASE DEACTIVATED  SIM

Mohammad kalim Send email
 
Jan 15, 2019

Bad network and very very data lost

Bad network and data cost one file only open 50mb data lost is a very bad before is very good data service but now is no good very faster going data every file so plz check
Naumi499 Send email
 
Jan 14, 2019

Internet not working

Face problem with internet since 10 days not working I call daily to 959 but no salution typical reply that we register complain.balance is 92470mp valid for 3 month.
Malikawan Send email
 
Jan 12, 2019

Poor signal strenth

Poor signal strength unlimited peakge and use with devices (huawei rotar) but signal is not good.
Maximum poor quality signal
Plz chek
usmanraja Send email
 
Oct 28, 2018

Balance Deducted on Prepaid Sim

My Zain number is 0598347654 and i add 10 SAR in my account in this morning.My last package was 750 MB and 75 Minutes for 1 week.This morning i call zain center to check that the package is renew or not he said wait it will update automatically.Now balance has been deducted but the SMS i didn't received and the package is not shown on my number.

For Call center why wait 10 minutes every time? Now second time i Call Zain Service same 10 Minutes wait first and the man tell me that you used internet so your balance has cut.But still i received messages that i have anniversary 2000MB is balance.It means you show in message MB Free and when we use it charged.Very Bad Services
usmanraja Send email
 
Oct 28, 2018

Prepaid Services

Sir,

On my Zain number 0598347654 today i have add 10 SAR Balance and for confirm my last package which is 750 MB and 75 Minutes for 1 Week.I call the call center today he said the package will automatically renew because the package has activated on your sim.Now my balance has deducted but the package not activate can you check.

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