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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

Vishnuraj20 Send email
 
Jul 26, 2017

Very slow internet

Dear sir
I bought an internet connection of 149 sr postpaid plan from zain from the first we only get 5 /20 kbps speed .please help us to solve this
Jaidin Send email
 
Jul 25, 2017

Very poor connection

To whom it may concern:

I would like to inform from your good office regarding your internet service connections was very slow. I purchase 149 post paid plan but it seems the connectiobs is not good.. pls do some actions with this.. thank you
Shafi Send email
 
Jul 19, 2017

Deactivation

Dear, please deactivate all sim card from my iqama.... Because,now I don't use any Zain sim.....so please deactivate all sim card.....My iqama no 2408005300
Hidhayath Send email
 
Jul 17, 2017

i an using zain sim vety slow networking

So very slow network connectivity immediately action with you
0oXtinaXo0 Send email
 
Jul 16, 2017

call barring

I have a problem with my zain sim...when i try to make an outgoing call it keeps on saying that the call barring is active when i did not activated it and tried also the solution provided by zain in the net.(instructions)..but still i cannot make a call outside ...how will i fix this .please fix it.
danish1788 Send email
 
Jul 14, 2017

To cancel my zain postpaid number

Dear Zain Team,
My name is Danish Mehboob Ali Khan and my iqama number is 2426125395. 4 months ago 14th of march 2017 i bought a zain postpaid internet sim 831030473134 from hofuf zain care outlet. I used that one month and after one month i cancelled that date on 11-04-2017. Than now i try to buy a new sim but the older one is showing. That is not cancelled. I go to zain care outlet more than 5-6 times to cancel the old number but they did not solve my problem and because of that i cannot buy any other number. Please solve my problem as soon as possible.
Thanking You.
Muhammad Waqas yousuf Send email
 
Jul 12, 2017

Detection of balance without any usage

Dear sir,

I am sending this e mail due to unjust dection of balance. I am using zain network , in my account 10 royal is available. I have just take one local call to my friend of 1 min they detect my all balance.

I just want to know this how you detect my balance without any reason.my mobile no is 0595904881.

I will waiting for your positive response

Regards

Vikas Tamse
Asim Butt Send email
 
Jul 11, 2017

Poor Internet Speed Zain 4G Postpaid

Dear Sir/Mam,

To whom it may concern, I regret to say that this is the worst internet connection I have ever experienced,
January 2017 I took that Zain postpaid 4G connection 149.00 SAR per month unlimited data plan.

Since that first day when ever I connect it, for a while like 5-10 Minutes I get transfer rate around 1 MB but after within minutes it drops to 50-60 Kbs/Sec.

In the beginning i have registered complaints several time,s according to services center they "increased my speed to 42 MB and its showing in our system your connection is working quite perfectly".

But till now nothing has changed still suffering same problem,

My humble question to you is that problem fixable or not ?

I have already made my mind if doesn't work good i will quit this connection.

I believe that customers feedback matters to you and expecting some better solution on urgent basis.



Thanks & Regards,

Asim Butt
Mirza Send email
 
Jul 9, 2017

More money diduction

Last night I chak my balance 36sr today morning no balance my number 0503195545 I need my diduction datail sir or this postpard number any contact number sir




P
Waqas Asghar Send email
 
Jun 29, 2017

Deduct balance from main account instead internet package

I have this issue since from 10june 2017.
Many times I have deducted balance from main account instead of Internet pakage.
I already complain the issue at customer's care service (959) but still I didn't get any solution of this technical problem by Zain telecom.
Here is my complain number (49937547).
Shibin shinoy Send email
 
Jun 23, 2017

Network connectivity

I am zain internet sim with postpaid connection unlimited plan from yesterday afternoon (22-06-17) my internet is not good it shows 4g but very slow and some time not connecting
mydeen Send email
 
Jun 20, 2017

Unauthorised Sim Card

Unauthorised sim card
Sir..
My name is Mydeen Musafar Abdul Jaffar my phone number is 0534673089..
Under my iqama id :2409891674 there is 8 zain sim cards is issues without my knowledge ..Its illegal ..I am not a zain user, kindly delete all the active zain sim as early as possible..
kashif kareeb Send email
 
Jun 14, 2017

kareeb international sms

Dear Sir,
I am using zain because of kareeb international SMS service. Now recently after closing this service, it's very sad.
Kindly try to reopen the service. many of peoples using Zain because of the international services.
Roshan sardhar Send email
 
Jun 11, 2017

Net sim not worked

My number is 0594082978
Internet sim didn't work today .. I have remained balance internet .
adnan hameed Send email
 
Jun 10, 2017

why detect/cut 5 riyals from my account

hello,

my name is Adnan hameed, and I am zain user (my no. 0593674213) when i recharge my balance immediately detect/cut 5 riyals from my account...for what i don't know! many times i try to contact customer service 959 but i can't talk to customer agent because there is problem in the zain network, please help my otherwise i will stop to use zain...
Mahtab Send email
 
Jun 9, 2017

Unauthorised sim card

Sir..
My name is mahtab alam my phone number is 0505129241..
Under my iqama id :2300815004 there is 1 zain sim card is issues without my knowledge ..Its illegal ..I am not a zain user, kindly delete all the active zain sim as early as possible..

Unauthorised sim card

Mahtab Send email
 
Jun 9, 2017

Unauthorised sim card

Sir..
My name is mahtab alam my phone number is 0505129241..
Under my iqama id :2300815004 there is 1 zain sim card is issues without my knowledge ..Its illegal ..I am not a zain user, kindly delete all the active zain sim as early as possible
Suraja Send email
 
May 26, 2017

Zain slow internet

I'm using zain 6 month data package.. since 5 days internet is very slow..it is showing no network available and if there is signal no Speed at all.. first 3 Weeks it was okay but now it is getting worse.. my iquama Number is 2388163145.. Hoping that you can fix this problem.. please give me a solution..Thank you
Suraja Send email
 
May 26, 2017

Zain slow internet

I'm using zain 6 month data package.. since 5 days internet is very slow.. showing no network available and if there is signal no Speed at all... First 3 weeks it was okay but now it is getting worse..my iquama Number is 2388163145.. Hoping that you can fix this problem.. please give me a solution... thank-you
Suraja Send email
 
May 26, 2017

Zain slow internet

I'm using zain internet 6 month package...
Since 5 days internet is very slow in my area.. Most of the time it is showing no network available and if there is signal no Speed at all..First 3 weeks it was okay but now it is getting worse.. My iquama Number is 2388163145 ..Hoping you can fix this..Thank you
Suraja Send email
 
May 26, 2017

Zain slow internet

I'm using zain internet 6 month package...
Since 5 days internet is very slow in my area.. Most of the time it is showing no network available and if there is signal no Speed at all..First 3 weeks it was okay but now it is getting worse.. Hoping you can fix this..Thank you
Josemon Send email
 
May 17, 2017

Unauthorised sim card

Sir..
My name is jose mon my phone number is 0536282308..
Under my iqama id :2415590450 there is 8 zain sim card is issues without my knowledge ..Its illegal ..I am not a zain user, kindly delete all the active zain sim as early as possible..

Unauthorised sim card Unauthorised sim card

MOHAMMED HASHIM Send email
 
May 14, 2017

TOO MANY MESSAGES - ADVERTISEMENTS

DEAR SIR,

I AM USING ZAIN SIM CARD FOR MORE THAN 6 YEARS , BUT SINCE FEW MONTHS I HAVE NOTICED A LOT OF MESSAGES RECEIVING IN MY INBOX (ADVERTISEMENTS) . FOR THIS SPECIFIC REASON I HAVE TO SPEND NEARLY 30 TO 40 MINUTES DAILY FOR DELETING THE MESSAGES.

I KINDLY REQUEST YOU STOP THESE UNWANTED MESSAGES (SCORE FOR CRICKET MATCHES ETC.)

WAITING FOR YOUR ESTEEMED REPLY

REGARDS,

MOHAMMED HASHIM

MOBILE - 058 118 3170
babar naeem Send email
 
May 4, 2017

CUSTOMER SERVICE

customer service persons are not responding since 3 days
babar naeem Send email
 
May 4, 2017

ZAIN

I AM TRYING TO CONTACT WITH ZAIN CUSTOMER SERVICE PERSON SINCE LAST 4 DAY BUT NO RESPONNCE

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