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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

Abdul waheed Send email
 
Apr 26, 2018

Every deduction

DEAR sir/madam
When I recharge Sim card then everyday deduction of 5 sa riyal. PLZ resolved my issue I'm very disturbed.
Kindly resolved my issue as soon as possible thanks.
Best regard
AB Waheed
+966 596337407
Danny Locnaper Send email
 
Apr 25, 2018

Service Not Requested

Unknown Sim Card Registered on my Iqama

0596142658
0598354531
0598549492
0598672372
0598830257
0595631641

Hello Sir,

Please cancel all of this unknown registered on my iqama.
I never take zain before up to present .....
I can’t take another sim card because of this kind of problem...


Hope ZAIN company help me for this PROBLEM
THANK YOU,
Bikky Send email
 
Apr 24, 2018

Sim validity

I haven't used my zain net sim for last 5 months,so i want to know whether i can use it now or the sim is expired.
jadoon896 Send email
 
Apr 18, 2018

deactivation Zain Postpaid sims illegally issued on my Iqama

Please deactivate the following subscriber numbers as they are illegally registered under my iqama number # 2137092280, before i cancel 2 times and today again i found these numbers on my iqama.

966597491483 Postpaid Voice
966598425381 Postpaid Voice
966597141732 Postpaid Voice
966593849435 Postpaid Voice
966596542379 Postpaid Voice
966594258728 Postpaid Voice
966592849587 Postpaid Voice
966597265739 Postpaid Voice

Thanks
FAROOQ 1974 Send email
 
Apr 13, 2018

Balance Disperaed

Sir
For the last last one month, when i re-chard my zain number 582146531, it suddenly dispersed and the balance remains as zerao, please help me in this regard.
Muhamamd Shoaib Waqas Send email
 
Apr 12, 2018

incoming calls not working

Dear Sir,

I am writing this message with great regret, as I am your regular costumer and using the following Zain Number 059-7090633 since 10 months.

I am facing a very serious issue due to uncooperative service from your representative continually under the complaint # 62141409.

Issue:

According to answer machine the mobile number you are calling is switched off when somebody try to reach my number, where it is power on infect i can call to anybody no problem with outgoing calls but no one can call/text me
.
No issue with mobile I changed it many time and no issue with signals at all.

According to service operator, issue will be resolved within 48 hrs on my first call on dated: 09-Apr-2018.But not yet solved even no one knows how to fix it as I spoke with several operator by helpline.

Kindly solve my issue as soon as possible in order to save your valuable costumer.

Waiting for your positive & immediate response.
Muhamamd Shoaib Waqas Send email
 
Apr 12, 2018

incoming calls not working

Dear Sir,

I am writing this message with great regret, as I am your regular costumer and using the following Zain Number 059-7090633 since 10 months.

I am facing a very serious issue due to uncooperative service from your representative continually under the complaint # 62141409.

Issue:

According to answer machine the mobile number you are calling is switched off when somebody try to reach my number, where it is power on infect i can call to anybody no problem with outgoing calls but no one can call/text me.
No issue with mobile I changed it many time and no issue with signals at all.

According to service operator, issue will be resolved within 48 hrs on my first call on dated: 09-Apr-2018.But not yet solved even no one knows how to fix it as I spoke with several operator by helpline.

Kindly solve my issue as soon as possible in order to save your valuable costumer.

Waiting for your positive & immediate response.
aamir1978 Send email
 
Apr 9, 2018

Balance disappeared

Sir!
I had recharged my phone account 26 SAR and after a few days my balance remained .85 Halala. Now i want to know why this happened ?
Deck Send email
 
Apr 8, 2018

Still Activated and Documented

When I diconnected or cancel in Zain shop the SIMs still activated and documented ive been waiting 7days. i am not able to get new SIM from any other service provider as they didnt disconnected that TCC/CITC and its showing all numbers are still attached to my Iqama.
I visited the office and also contacted many times the customer care. AND Still my sims haven't been removed. Could you please delete it as soon as possible. I want to removed from CITC

Still Activated and Documented

naveed001 Send email
 
Apr 3, 2018

Extremely Slow Internet

I bought 300GB Internet SIM and i am facing extreme difficulty due to speed. We live near Umul hummam and here there is so low internet coverage.

Please look into this matter as soon as possible.
naveed001 Send email
 
Apr 3, 2018

Slow Internet

I bought 300GB Internet SIM and i am facing extreme difficulty due to speed. We live near Umul hummam and here there is so low internet coverage.

Please look into this matter as soon as possible.
Jit Bahadur Lapcha Send email
 
Mar 28, 2018

Recharge deduct

Dear sir,
Kindly inform to u that i am one of the user of Zain service in KSA. The complain i want to tell to u that when i recharge my account ,after few times later when checked the balance there is 0.00 remaining balance. May i know why the balance is deducted from my account? If any channel is subscribed or open with unknowingly,can u give me idea that how to stop those?
Lhon Send email
 
Mar 18, 2018

4g signal to slow

Ur 4g signal was to slow . Please fixed now ..tq
Lhon Send email
 
Mar 18, 2018

Poor signal

Ur 4g signal ..was to slow ...please fixed it..
tabrez77 Send email
 
Mar 12, 2018

Balance deducted from account

Sir,

I am getting sms on a weekly basis from a number 759210. The coontent of the message is Download from the link http://http//193.126.233.67/iac/m3?sti=976&sub=[protected]

As soon as message is recieved 05 SAR gets recieved from my account. I dont want this service. Please help me to deactivate this servie.I am fed up calling Customer care of ZAIN were no favorable action was there from their side
tabrez77 Send email
 
Mar 12, 2018

Money deduct

Sir,

I am getting sms on a weekly basis from a number 759210. The coontent of the message is Download from the link http://http//193.126.233.67/iac/m3?sti=976&sub=[protected]

As soon as message is recieved 05 SAR gets recieved from my account. I dont want this service. Please help me to deactivate this servie.I am fed up calling Customer care of ZAIN were no favorable action was there from their side
melisaceballos Send email
 
Feb 22, 2018

Balance Load Automaticay Deducted

Every month i put load of 5KD it needs to have at least 100fills remaining balance, but i also put extra 1KD load but everytime i check my balance it automatically deducted each day 100fills until it will finish,why like that??why did this network get our remaining balance when I am not subscribed in any promo or whatsoever!!!!
Suhair kundanath Send email
 
Feb 16, 2018

Dedicated my 50 gb internet sim

Dear sir
Before 2 week.I am recharge 50 gb internet now my balance is showing only 49 mb..my internet sim number is 8996604212392173243 please check my sim and resolve my internet sim problems
Thanks&best regards
Suhair avarankutty kundanath
Mohammed Aarif Send email
 
Feb 11, 2018

Unknown person user use sims on my id

Dear sir
I have 10 sim cards on my iqama id i don't know who use because am not activate these all
This is big scam in saudi Arabia telecommunications
How can unknown person miss used my iqama id
Please help me
I also go zain main branch in jeedah and he told me they are submit my complaint and tell me come after 1month
😡😡😡😡😡
Please what i do I don't know
If any good person please give me suggestion
My number in saudi 0593549916
cris_cons1959 Send email
 
Feb 3, 2018

please check my internet signal because its so slowly, please check my internet signal

PLEASE CHECK MY INTERNET SIGNAL BECAUSE RIGHT NOW ITS SO DISAPPOINTED THE SLOW NET SIGNAL ITS ALWAY BUFFERING AND SO ANNOINTED...
Yaseen shareef Send email
 
Feb 2, 2018

Automatically deducte my balance

Last 6 month i use Zain . There is one problem
when i recharge my sim ,that time automatic my balance deduction .
Anyone solve my problem
I'm not satisfied Zain service.
haapco Send email
 
Jan 31, 2018

interrupted internet connection

831030678951
831031507618
831030979734
831030699667
these internet sim was having interrupted internet connection. It is not stable connection.
farazab83 Send email
 
Jan 30, 2018

Subscribed internet package not received whilst money was deducted!

Hi,

I recharged my zain number on 27 Jan 2018 with 210 SAR. After I subscribed for 50 GB internet bindle for 3 months. I deceived the package subscription message. But right after that my internet went off and when I checked the status it showed me that I don't have any package moreover my balance is also 0.00. I opened a compliant in customer care they asked me to wait for 48 hrs. Now its 3rd day and my issue is still not resolved.

I'm really diaappointed of zain services. It feels like they don't care for their customers.

Regards

Faraz
Ketan Karekar Send email
 
Jan 28, 2018

Automatic Balance deduction

Last one year i use Zain . There is one problem
when i recharge my sim ,that time automatic my balance deduction . It's happening plenty of time .
That's why i heggite to recharge.
Anyone solve my these problem .
Please otherwise it's to change my sim
I'm not satisfied Zain service.
Retszat Send email
 
Jan 24, 2018

zain ulimited

When I first started my contract with zain and my device showed a 4G connection I could stream videos and such without too many issues. Now when I need it the most I can't. Any streaming site locks up like Zain is blocking the bandwidth for any streaming site..

I am very disappointed with my service now..I THINK IT IS TIME TO CONVERT TO STC

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