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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

kartick93 Send email
 
Dec 23, 2017

cut balance

Yesterday i am 10 riyal rechared after 1 hour 5.40 riyal cut...why...i no need call sms...i request refund my balance. My number 0594489014
Yunustks Send email
 
Dec 20, 2017

No net work

Here no net work on 3 days..
Only get 2g network...
eamsaudi2016 Send email
 
Dec 2, 2017

Balance deduction without knowing which service i have been using

In respect to Zain Network. My complaint is just like the other complaint regarding balance deduction without knowing which service or subscription I had used or subscribed. Since my balance started to deduction I charged my balance only for sometime and that some time deducted all my balance. e.i. after a month, I load up my number with 10 SR then when I used it to call it said the I'm out of balance to use the service. Another day I load up with 10 SR again and that day deducted 1.5 sr or 2.5 sr, until now. I'm not sure which specific amount being deducted. I hope you can help to fix this issue otherwise I have to change a network service.

Thanks.

Hopefully Yours,

Elmer A. Mutia
Zain Mobile Number: 0599057389
Iqama Number: 2423067160
Riaz720 Send email
 
Nov 30, 2017

Deduction of balance

Always deduced my balance
Dear sir.last month I activate some of your service .but when ever I recharge my 10 riyal card.after or with in 24 hours its deduce my balance to zero riyal.please cancelled aor deactivated all the service.
Please help me and make my zain sim without any package .just a normal sim without any package.
Thank u
From Muhammad Riaz
Mobile :0594035911
Irfan123 Send email
 
Nov 28, 2017

Zain no signal and no Internet signal

Dear ' sir
I have a request for zain signal problem
Area of no signal Riyadh Istanbul street last the all area zain no more signals there is to much Suscribe please follow up my request
Thanks
Sreejith1nair Send email
 
Nov 24, 2017

Zain internet (sim)deadly slow...

Dear concerned...i am subscribed 300 GB internet plan from zain last week...but from the beginning internet is deadly slow..my account is 831032933837 ..where ever I taken the same effect...how can this issue fixed...
Please support...

Sreejith..madeinalfahd...jeddah...
[email protected]
muhammad amin Send email
 
Nov 18, 2017

package problems

Dear Sir,

On 13 Nov,2017, I recharge SR- 60/- for 60 bundle package at about 08.15 A M., I send message on Z 60 for package but package was not activated on my phone, I again send message but wrongly, I pressed C Z 60. When I again re-check their is no balance in my account nor package. I complaint on customer service but no fruitful reply received from center.

I humbly requested please review my case and return my SR- 60/- balance or give me package as soon possible.
my phone no, 0590834150 iqama no, 2398520292

Best Regards,

Muhammad Amin
Shadow0000 Send email
 
Nov 12, 2017

Very slow internet

Never use ZAIN in Saudi.this internet provider has very slow internet. Videos you want to watch will take time to load. Games you play is too laggy. Worst internet here in jubail is ZAIN.
Salman Mohammad Send email
 
Nov 9, 2017

Very very slow internet

Internet is very very slow not good service
Salman Mohammad Send email
 
Nov 9, 2017

Very very slow internet

From past one month my internet is very very slow. I Google what the problem is but not find any solution I went today to zain office he took my iqama number and did something in computer and restart your router it Will be OK. Still problem is not solved.
Sanoop Send email
 
Nov 4, 2017

Balance problem

I have recharged 30riyals after I will check balance only 15
My mob no is :-0580731704
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect Mobile Number

Dear Sir.

I would like to inform you that Yesterday may mobile no (0583006034) is not working i tried to call but not working so i requested to zain network please re-open my number.

I am very thankfull for your kind support.

Best regadrs.
Faizan ahmed Send email
 
Oct 31, 2017

Disconnected

Could you Please check the status of my Number

It is disconnected

0583006034

Regards
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect

Dear Sir,

My number disconneted i am facing lot of problem?

Could you please check and re-open it i am very thank full for your kind support

MOB 0583006034

Regards
Neelum Send email
 
Oct 31, 2017

Always deduced my balance

Dear sir.last month I activate some of your service .but when ever I recharge my 10 riyal card.after or with in 24 hours its deduce my balance to zero riyal.please cancelled aor deactivated all the service.
Whenever I called on 959 only the further recording I can hear.but call center person did not talk me.please help me .and make my zain sim without any package .just a normal sim without any package.
Thank u
From neelum zubair
Mobile :0598001336.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN INTERNET NOT WORKING

Since last night Zain internet is not working.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN 4G PRE-PAID INTERNET NOT WORKING

Since last night Zain Pre-Paid internet is not working.
romen Send email
 
Oct 21, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0594349251
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using zain prepaid number always dedicated myself sar I am trying to call on your costumer service but still not connected and computer voice only come so please check or if any service have activated please you can deactivate thanks this is my number 0582431793
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using your Zain prepaid SIM always balance deduction in my sim I don't use any zain service but why deducted my sar I tried to call your costumer care but always only menu voice come not connected with costumer service please check 966 582431793 this is my number thanks.
Nvd Send email
 
Oct 11, 2017

Daily one riyal deduction without any activation

I also have been facing the same problem of deduction of 1 sr everyday even though i didn't call at every prepaid recharge.I tried hard to speak my problem to customer care (959) still could not reach, (smart people to get alms from us.). And also i face lot of network problem in zain, very weak signal, poor. Please do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then deactivate all the services before it cut more charges. It's a kind of stupidity/trickily played with the customer hard earned money. Better to migrate to other network.


thanx
fasilvt Send email
 
Oct 4, 2017

zain postpaid internet connection cancellation for final exit

i am gonig to final exit.. how to cancel my postpaid internet package with out any additional charge.. this connection only 2 months ... 10 month remaining for the contract completion.. what can i do..? when i take connection Zain told me should be use 1 year.. but now only 2,3 months...
summi Send email
 
Sep 29, 2017

deduction of balance without usage

Hello sir
I have been facing the problem of deduction of 2 sr everyday eventhough i dont call at every prepaid recharge.I tried hard to speak my problem to customer care still could not reach .And also i face lot of network problem in zain.plz do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then plz plz deactivate all the services before it cut more charges.
waiting for the positive response

thanx
juliusbarin Send email
 
Sep 29, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0597294798
Imaad78 Send email
 
Sep 25, 2017

Internet card vocher

Card is not working saying already u recharged

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