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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

Sanoop Send email
 
Nov 4, 2017

Balance problem

I have recharged 30riyals after I will check balance only 15
My mob no is :-0580731704
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect Mobile Number

Dear Sir.

I would like to inform you that Yesterday may mobile no (0583006034) is not working i tried to call but not working so i requested to zain network please re-open my number.

I am very thankfull for your kind support.

Best regadrs.
Faizan ahmed Send email
 
Oct 31, 2017

Disconnected

Could you Please check the status of my Number

It is disconnected

0583006034

Regards
Faizan ahmed Send email
 
Oct 31, 2017

Disconnect

Dear Sir,

My number disconneted i am facing lot of problem?

Could you please check and re-open it i am very thank full for your kind support

MOB 0583006034

Regards
Neelum Send email
 
Oct 31, 2017

Always deduced my balance

Dear sir.last month I activate some of your service .but when ever I recharge my 10 riyal card.after or with in 24 hours its deduce my balance to zero riyal.please cancelled aor deactivated all the service.
Whenever I called on 959 only the further recording I can hear.but call center person did not talk me.please help me .and make my zain sim without any package .just a normal sim without any package.
Thank u
From neelum zubair
Mobile :0598001336.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN INTERNET NOT WORKING

Since last night Zain internet is not working.
ulfatbariab Send email
 
Oct 23, 2017

ZAIN 4G PRE-PAID INTERNET NOT WORKING

Since last night Zain Pre-Paid internet is not working.
romen Send email
 
Oct 21, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0594349251
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using zain prepaid number always dedicated myself sar I am trying to call on your costumer service but still not connected and computer voice only come so please check or if any service have activated please you can deactivate thanks this is my number 0582431793
Abdul Rahman khan Send email
 
Oct 20, 2017

Balance deduction

Dear sir I am using your Zain prepaid SIM always balance deduction in my sim I don't use any zain service but why deducted my sar I tried to call your costumer care but always only menu voice come not connected with costumer service please check 966 582431793 this is my number thanks.
Nvd Send email
 
Oct 11, 2017

Daily one riyal deduction without any activation

I also have been facing the same problem of deduction of 1 sr everyday even though i didn't call at every prepaid recharge.I tried hard to speak my problem to customer care (959) still could not reach, (smart people to get alms from us.). And also i face lot of network problem in zain, very weak signal, poor. Please do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then deactivate all the services before it cut more charges. It's a kind of stupidity/trickily played with the customer hard earned money. Better to migrate to other network.


thanx
fasilvt Send email
 
Oct 4, 2017

zain postpaid internet connection cancellation for final exit

i am gonig to final exit.. how to cancel my postpaid internet package with out any additional charge.. this connection only 2 months ... 10 month remaining for the contract completion.. what can i do..? when i take connection Zain told me should be use 1 year.. but now only 2,3 months...
summi Send email
 
Sep 29, 2017

deduction of balance without usage

Hello sir
I have been facing the problem of deduction of 2 sr everyday eventhough i dont call at every prepaid recharge.I tried hard to speak my problem to customer care still could not reach .And also i face lot of network problem in zain.plz do the needful as soon as possible to save unnecessary cutting of balance as i did not activated any services if its done by itself then plz plz deactivate all the services before it cut more charges.
waiting for the positive response

thanx
juliusbarin Send email
 
Sep 29, 2017

Sudden Disconnection Of Mobile Number

Sir. I Would Like to Reconnect My Number. Its not been 1month then my number is suddenly disconnected.

This is my Moile Number: 0597294798
Imaad78 Send email
 
Sep 25, 2017

Internet card vocher

Card is not working saying already u recharged
Vizminda Send email
 
Sep 22, 2017

Identity theft./ To open internet data plan account

Subject: Cancelations of Zain/Virgin Account Number: 966831052651870 & 966831052651869.
To whom it my concern:
Dear Sir:
I am a victim of identity theft. I recently learned that my personal information was used to open internet data plan account at Zain mobile company. I did not open or authorize these accounts, and I therefore request that it be closed immediately. I also request that Zain Mobile absolve me of all charges on the accounts, and that you take all appropriate steps to remove information about this account from my credit files.
Please investigate this matter, close the account and absolve me of all charges, take the steps required to cancel this subscription and send me a letter explaining your findings and actions.

Sincerely,

Richard Garcia

Identity theft./ To open internet data plan account

Sibsankar nayak Send email
 
Sep 20, 2017

No signal

Zain is very poor service.b shit company..after one week later I got so many problem..nobody solve my problems..now 4 days finish i don't have a network..
My I'd no:2375599954
My contact number:0570525912
wmqureshi Send email
 
Sep 19, 2017

zain internet dead slow

Dear Admin

I need to disconnect my zain 149 unlimited internet package. it is dead slow and annoying. i does'nt work at all in many locations. kindly just get rid of this stupid internet package. thanks
Rico Send email
 
Sep 19, 2017

NO SERVICE/DATA

Good evening Sir. Please help me to reconnect my zain router simcard into the 4G connection and it's been more than 24hrs. And I didn't still connect to the internet....I'd already visited the zain office at 2nd floor in Al rashid mall in this morning September 18,2017 .. But the representative told me to wait until the system will be fixed.. They don't know what ans when it will be okay.. Is there any ways to instead kept waiting for nothing or can be they issue to me a replacement for new simcard. Because i just pay my monthly bill that was Sept 4,2017. Kindly please help me to get connected again into the internet as soon as possible thanks and more power to your company
Client information :

Iqama number : 240-921-3556

Mobile number: 055-4620-867
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

I complaint on thursday regarding my sim connection i want close that.But still i am suffering the same issue please close my sim connection after that i can take new one.
Shahbaz123 Send email
 
Sep 18, 2017

Still not closed my data sim cards

Please close my data sim cards i already complaint about this i am unable to take new card beacaue of this issuue
Amrusha Anzil Send email
 
Sep 15, 2017

Deduction

Dear Sir,
Past two three weeks there I deduction of credit in my zain number and I have to recharge my phone all the time!!! Please check and do the things needed as soon as possible!!
My number is 0596180818.
Thanks and Regards
Amrusha Anzil
Raj mohamed Send email
 
Sep 15, 2017

poor network

Hello sir,
I would like to complaints about internet speed in my area, I'm working in Alrashid mall 2nd floor out side of mall i get range in 4G in office can't get 3G also network very poor please make some necessary action.
Thank you.
Faiyazjuwle Send email
 
Sep 14, 2017

Balance

Hii sir

I recharge my prepaid card but always 5 riyal deduction in my account I afraid to again I recharge then he was deduction full off amount can you try to best and I use my prepaid card to net data also.

My mobile number is 0591464547
askhan78 Send email
 
Sep 12, 2017

Not Satisfied

Hello,

I recently purchased one ZAIN Internet SIM from one of the outlet giving promotion in National Care Hospital.
Upon getting this Internet SIM, I was told that the Mobile Wifi Router which is with this Internet Bundle Package is TOTALLY FREE.
I paid aroubd 149 SAR on spot and get the activated data sim with Huawei Mobile Wifi device.

Now, when after almost two months, when i ask them to cancel this SIM as I might be leaving Kingdon on Final Exit, the ZAIN Customer Service tell me a new story that you have already made one year contract with us, in case you want to cancel the line, kindly pay 25 SAR for each month remaining in your yearly contract.

This is totally surprising. They should have tell me each and every thing in detail before getting this package. Now, they are asking for 25 SAR for each month for the sake of nothing if i cancel the package from now.

The all I can say...very bad billing of Zain...very bad experience.

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