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ZAIN

Saudi Arabia

Consumer complaints and reviews about ZAIN

askhan78 Send email
 
Sep 12, 2017

Not sufficient information provided

Hello,

I recently purchased one ZAIN Internet SIM from one of the outlet giving promotion in National Care Hospital.
Upon getting this Internet SIM, I was told that the Mobile Wifi Router which is with this Internet Bundle Package is TOTALLY FREE.
I paid aroubd 149 SAR on spot and get the activated data sim with Huawei Mobile Wifi device.

Now, when after almost two months, when i ask them to cancel this SIM as I might be leaving Kingdon on Final Exit, the ZAIN Customer Service tell me a new story that you have already made one year contract with us, in case you want to cancel the line, kindly pay 25 SAR for each month remaining in your yearly contract.

This is totally surprising. They should have tell me each and every thing in detail before getting this package. Now, they are asking for 25 SAR for each month for the sake of nothing if i cancel the package from now.

The all I can say...very bad billing of Zain...very bad experience.
Syed Asifullah Send email
 
Sep 11, 2017

balance

R/Sir,
Today in the morning my mobile balance was SAR 20 but in the evining Zain mobile sent me a message that your balance is zero. The companay must show me the detail of usage of mobile because I recieved only one internet call during the whole day.

Syed Asifullah
0596627404
Sudarshana Send email
 
Sep 9, 2017

Recent changes in validity

Hi... i want to express my dissatisfaction on the recent changes of ur network... using zain since years now..my name is sudarshana mehta... i have been extremely upset with the recently changed validity of prepaid numbers... where validity was 1 to 2 years its now 1 to 2 months... is this really right? I feel its totally unfair tht every month we actually need to run to a store for recharge... its extremely stressful... then how is prepaid beneficial? U shud clearly just tell everyone to change over to post paid if thts the intention? Seriously a very bad change... its a bother to ur customers... ur services shud b to make life easy for customers not to distress them this way... extremely upset with this change...

Regards
Sudarshana
Sudarshana Send email
 
Sep 9, 2017

Recent changes in validity

Hi... i want to express my dissatisfaction on the recent changes of ur network... using zain since years now...my name is sudarshana mehta... i have been extremely upset with the recently changed validity of prepaid numbers... where validity was 1 to 2 years its now 1 to 2 months... is this really right? I feel its totally unfair tht every month we actually need to run to a store for recharge... its extremely stressful... then how is prepaid beneficial? U shud clearly just tell everyone to change over to post paid if thts the intention? Seriously a very bad change... its a bother to ur customers... ur services shud b to make life easy for customers not to distress them this way... extremely upset with this change...

Regards
Sudarshana
ABDULGAFAR Send email
 
Sep 6, 2017

Data Problem

Dear Sir,

I have one compliant for Zain Broad Band connection,My Broand band No is 37724493 White color ,my package 140 GB BD 15. , last renewed date 22-08-2017 , 140 GB finish 05-09-2017 what is this this too much. I need Cancelling that connection.without charge.
waelselim Send email
 
Sep 6, 2017

Network connectivity

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

21.586859, 39.135304

Regards
Wael Taha
[email protected]
she30 Send email
 
Sep 6, 2017

2 times recharged of prepaid

i want to refund the second transaction i made when i paid my prepaid internet through ncb bank...it was double recharge
sec2013 Send email
 
Sep 5, 2017

Un authorized to register iqama from other internet provider

Last Augus 28,2017 i bougth 10GB mobily imternet voucher from one of the store in batha due to of my weak vission of my eyes i ask the sales man to load the internet boucher and ask me give my iqama and then he ask me to put my finger to his biometric reader he said im not yet registered i told him my sim card is already registered in mobily and moi because i have a car he insisted to read my finger from his biometric suddenly ot appeared to my mobile moi notifying me that im registered to STC and ZAIN im upset how come that im register to this network provider seems my sim card provider is mobily. I complain about that matter i told him that i will let my saudi friend what is the real message notification of moi to my cellphone suddenly they deleted the messages i realy upset i ask them if they authorized to capture my personal profiles they not able to answer. Now im asking for help which saudi agencies can complain of this illegal activities because im pretty sure that this store will use my iqama number and finger for their illegal activities. The store is located at batha close to manila plaza and infront of the mosque.
smiley_2017 Send email
 
Sep 3, 2017

Zain Postpaid Plan

Good day!

I wanted to avail the 149 Postpaid Plan but they said I was on postpaid plan already after checking my iqama. I bought 300 GB prepaid before on a store, little did I know that they sold me a post paid card and I have to cancel it for me to avail the 149 post paid plan. I cancelled it and paid for 5 SR and they said to return after 4 days. I returned after 6 days but still they couldn't give me another postpaid plan and said I need to return after 2 days. Wtf!? How many days does it take for the cancellation of a plan on zain? 1 week? 2 weeks? 1 month? Or 1 year? I badly need the unlimited plan because the 5GB plan doesn't suffice my needs and it's so slow!
sayeed077 Send email
 
Aug 30, 2017

Slow speed internet

Dear Concerns
I am using 149 POST paid unlimited plan for one months.Internet connectivity is dead slow for last 6 days. Please rectify this issue as soon as possible.
ameenummer Send email
 
Aug 28, 2017

Dead Slow internet connection-Bad network connectivity

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

https://goo.gl/maps/QgnXmRpQXAE2


Regards
Ameen ummer
email id- [email protected]
0532083713
ameenummer Send email
 
Aug 28, 2017

don't have sufficient net work coverage-Very bad internet speed

Dear Sir
I am using 300GB plan for three months.Last week I renewed the plan.Internet connectivity is dead slow. I checked speed showing .01mbps. Please rectify this issue as soon as possible.

Location information

https://goo.gl/maps/QgnXmRpQXAE2


Regards
Ameen ummer
email id- [email protected]
0532083713
[email protected] Send email
 
Aug 28, 2017

Activated the number

Dear Sir,

I would like to inform you that I want to reactivated my 0593556813 number.
roddelmundojr Send email
 
Aug 23, 2017

Zain Pre-paid Internet Sim become Postpaid

I bought a Zain Internet Pre-paid from Batha Electron one of retailer in that area last 2 weeks ago. When i check my bank account today I saw that the simcard was postpaid sim and I don't even sign any paper for it.

Please make my sim prepaid as I don't want to have any postpaid account. This is my account number in Zain 831030267867.

Regards,

Rod

Zain Pre-paid Internet  Sim become Postpaid

Eak Ale Send email
 
Aug 11, 2017

For sim cancel

Sir I have zain SIM card that alraidy expired on 11-06-2017 so I want to cancel that mobile no. 0582703688 thank you
Eak Ale Send email
 
Aug 11, 2017

For sim cance

I hav zain sim but now that sim already expired so I want to cancel that sim my mobile no. 0582703688
Lendenoel Send email
 
Aug 9, 2017

Deduction of money without my knowledge

I am noticing that even without making any phone calls my balance is being deducted for which I am not aware of from whom or where. Just 2 weeks ago I noticed that my balance is 0.00 Saudi Riyals. I then recharged my Zain calling sim with 10.00 Saudi Riyals just a week ago. Today I just happened to check my balance and it shows just 2. 50 Saudi Riyals. I did not make any calls within this period of time that would have cost me 7.50 Saudi Riyals. I checked my Google account from which I bill my paid application through Zain. I checked the order history from play store but I didn't see anything abnormal. Netflix was the last I had made a free purchase and I canceled the free purchase.
I do not have any idea how my money is being deducted.
Please let me know how this is happening.
Thanks
Noel Rebllo
[email protected]
0581060027 Zain mobile number
Jhun Send email
 
Aug 8, 2017

AdvertiSement with payment

My iqama number is 2407388251 and im using zain network for calling zim. Too much advertised i recieved in my message with charges so that everytime i recharge my calling zim, the balance is authomatically lost.

Please removed all advertisement with charges.

Hope u will solve my problem.

Thank you and mire power!
cesargamban Send email
 
Aug 5, 2017

STOPPING THE INTERNET POST PAID CONNECTION

DEAR SIR,
I AM CESAR RAZON GAMBAN, IQAMA NO. 2168888820.
I AM ON A FINAL EXIT FROM THE KINGDOM VERY SOON SO PLEASE STOP MY POSTPAID INTERNET SIM PACKAGE.
PLEASE DISCONNECT MY ZAIN SUBSCRIPTION IMMEDIATELY.
THANK YOU FOR YOUR THE SERVICE. I AM FULLY SATISFIED.

CESAR
chai Send email
 
Aug 4, 2017

very slow internet connection

i subscribed to 1 year contract internet service(zain) with 149 monthy dues of 149 SAR which is a waste of money. can you please fIX THIS.

can i request for a disconnection? i will end my 1 year contract on december. can i request for disconnection ? is there a penalty for that ?
Vishnuraj20 Send email
 
Jul 26, 2017

Very slow internet

Dear sir
I bought an internet connection of 149 sr postpaid plan from zain from the first we only get 5 /20 kbps speed .please help us to solve this
Jaidin Send email
 
Jul 25, 2017

Very poor connection

To whom it may concern:

I would like to inform from your good office regarding your internet service connections was very slow. I purchase 149 post paid plan but it seems the connectiobs is not good.. pls do some actions with this.. thank you
Shafi Send email
 
Jul 19, 2017

Deactivation

Dear, please deactivate all sim card from my iqama.... Because,now I don't use any Zain sim.....so please deactivate all sim card.....My iqama no 2408005300
Hidhayath Send email
 
Jul 17, 2017

i an using zain sim vety slow networking

So very slow network connectivity immediately action with you
0oXtinaXo0 Send email
 
Jul 16, 2017

call barring

I have a problem with my zain sim...when i try to make an outgoing call it keeps on saying that the call barring is active when i did not activated it and tried also the solution provided by zain in the net.(instructions)..but still i cannot make a call outside ...how will i fix this .please fix it.

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