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US Bank reliacard

United States

Consumer complaints and reviews about US Bank reliacard

muhammadz Send email
 
Oct 1, 2020

FRAUDULENT activity of mu USBank Reliacard

I had to get assistance from a friend concerning my dilemma of fraudulent activity regarding my bank card. I needed to know their email address because the person assisting me said it can be used as a legal document in a court of law but NO EMAIL ADDRESS EXIST to contact this agency. Someone made a password and uses/attempts to use the new card sent and I can not get into my own account to withdraw my funds, This is the second time and second card i have received and am having the same problem with. My name is Richard Chenevert and spoke to a customer service representative numerous times to no avail. I should not have to continue asking and searching for their email address when I know professionally, legally and ethically that it is required by workers to give to their customers. I have written out a detailed account outlining the specific actions/events surrounding my case with still no email address to submit it to. I will of course use regular mail also eventhough it is very time consuming and archaic ,,,,hence the reason for new technology updating communications at laser speed to replace the antiquated systems of a bygone era of the past. The Better Business Bureau of Louisiana will also receive a full fledge complaint. which will also be sent to your agency accompanied by a confirmation number.
njbpretired Send email
 
Sep 29, 2020

LOCKED CARD

I, too, have experienced extreme annoyance and irritation with this bank. They say I have to fax in my driver's license. Since I moved, I faxed the PA Department of Transportation Temporary Internet Driver's License Update Card "Address Change Only) with a confirmation number which includes my name, address, driver's license number, date of birth, sex, height, class, and my signature, as well as my PA driver's license on 9/25/2020. I am working part-time, and able to collect unemployment, due to the pandemic. The rep told me that they could not read my driver's license or the change of address form from the state. Is something wrong with their eyes? Where is their commonsense? I sent this from the UPS Store, and they could read it. My money is there, and I cannot even get it. It is going on 3 weeks. On 9/28/2020, they told me to re-fax my driver's license, and to wait another 2 days. How many more times can this bank get away with this? If I was collecting all along, why now, are they questioning since I have already been vetted by the PA state that I live in? In a time that our country is dealing with such stressful situations, now a bank connected to the US Government is making it more stressful. No wonder that people are rioting, stealing and protesting. This bank is contributing to violence in this world. Their representatives do not care about us; they are working, and they are being paid to say what they are told by their supervisors. It is not their fault; it is the head honchos at the top. They better get a grip because I am contacting my attorney
Niesha Wright Send email
 
Sep 29, 2020

Us bank ReliaCard

My mailbox was broken into and I wasn’t receiving mail so I Called to change my mailing address and they said everything is done. Now my account is locked for fraud and I sent the information they requested by fax twice and It’s been over a month and I’m still not able to get my money or answers this is ridiculous I’m am beyond upset
eberlinmarc84 Send email
 
Sep 29, 2020

Card locked

My card has been locked since 8/30. I have called and faxed, been hung up on several times. They say the fax isn't clear now, and have denied receiving it. They are withholding pandemic funds and rent is due this week. I have asked for management and got hung up on. This is ridiculous. I have verified my identity and am still locked out after a month. Resolve this issue!

Card locked

Teresa Dawn Send email
 
Sep 29, 2020

Card Frozen

I have been trying to get my card since July and never got it. I ordered a replacement card in Aug.. never got it. I called spoke to a supervisor and they finally said I can do a change of address to get an expedited card. I do. Fax in all my documents and on Sept 10th I get my card. On Sept 14th I try to use my card and it is declined. I called and they said my card was locked. They can't tell me why.. only that it is happening to thousands of people. They said I needed to fax in my Dl, my SS card and my w2's. Of course I question because that is everything you need to steal ones identity but they said they needed to validate me. They said it should resolve in 24-48 hrs. I called back now its 5 business days. I call back now its 10-14 I call today and they say 45 days. I have 7 kids, I have bills to pay. There is almost $6,000 on my card and I can't touch it. I hate the run around they give you. I have also contacted my state rep and they said it don't seem right especially for the info they are asking you to send. They will be reaching out to the PUA to contact me to provide the details of all of this too. I want my card unlocked!!!
Teresa Dawn Send email
 
Sep 29, 2020

Locked card

I have been trying to get my card since July and never got it. I ordered a replacement card in Aug.. never got it. I called spoke to a supervisor and they finally said I can do a change of address to get an expedited card. I do. Fax in all my documents and on Sept 10th I get my card. On Sept 14th I try to use my card and it is declined. I called and they said my card was locked. They can't tell me why.. only that it is happening to thousands of people. They said I needed to fax in my Dl, my SS card and my w2's. Of course I question because that is everything you need to steal ones identity but they said they needed to validate me. They said it should resolve in 24-48 hrs. I called back now its 5 business days. I call back now its 10-14 I call today and they say 45 days. I have 7 kids, I have bills to pay. There is almost $6,000 on my card and I can't touch it. I hate the run around they give you. I have also contacted my state rep and they said it don't seem right especially for the info they are asking you to send. They will be reaching out to the PUA to contact me to provide the details of all of this too. I want my card unlocked!!!
ZAQ81 Send email
 
Sep 28, 2020

US BANK RELIACARD --CRIMINAL

WTF!!
I NEVER REQUESTED THIS CARD / WANTED DIRECT DEPOSIT FROM PAUC
Today is 9/28/20. In a few days it will be October.
I have been unable to access my funds from USbankReliacard since July.

I have uploaded the information requested as well as additional documents to verify my identity multiple times. Reliacard verified receipt of this info multiple times. I was told 24-48 hrs to unfreeze the account. It has been weeks.
NOTHING HAS BEEN DONE TO FIX THIS.

I initially made 3 transfers to my personal bank account with no issues, then with no warning or notification my last transfer was cancelled 10 days after I submitted. All of my bills cut on that checking account were returned as insufficient funds, with bank fees and credit card late fees accessed. I am now currently 2 most down on many bills. My credit has been severely affected. After multiple attempts to contact and sort this out USBankReliacard is holding my funds hostage.
Reliacard needs to unfreeze my account so I can transfer to my personal checking account!! My name and SS# are on the account with Bank of America.
Where is the indication that there are security or fraud issues?!?!
I don’t use the debit/credit card. I just want access to my money to transfer to my account.
Notsatisfied Send email
 
Sep 28, 2020

locked card

My card has been locked 15 days or more I have gotten in contact with them and faxed them everything I needed they gave me the run around 24-5 days 5-10 10-15 still no money . I would just like for my card to be unlocked I did everything I could do on my behalf . There is a certain amount of days they have to do that as well this is ridiculous
jemenard5023 Send email
 
Sep 26, 2020

usreliacard

MY unemployment debit card has been locked for 3 weeks and they keep giving me the run around to unlock my card i faxed in the 3 documents the customer service reps are lying to me telling me stuff like they didnt recieve my fax till 7:45 last night but i have receipt that was sent 7:45 am sept 23 and wont let me speak to their supervisors. i have a fiance and 3 kids and am now evicted and on the streets why is relia bank stealing my families money making us homeless
Davida1023 Send email
 
Sep 24, 2020

ReliaCard

All of these complaints are totally legit. I tried to transfer funds and my card was deactivated. I faxed in the proper documents and have called everyday. I have gotten 7 different people with 7 different stories. 24-48 hrs, closed on Fridays, 5 days etc... No response via phone or email. I do not understand how a financial institution connected to the US government, can get away with denying us access to our money. And not get in trouble. How is it legal?
Anna H. Send email
 
Sep 24, 2020

Transfer of funds

I transferred two thousand dollars to my bank account from Relicard on Aug. 31st. The money never transferred into my account. All my info was correct. Have been calling for weeks to get this settled and the people I talk to keep giving me the same BS!!! answers. This is a freaking nightmare how the hell are these people getting away with stealing everyone's money.
SolCare Send email
 
Sep 24, 2020

Reliacard declined Still after ID Submittion

To all this may concern, I have been using this card since June and all of a sudden it stops working without any warning. Then like a lot of other clients I called both the employment division and reliacard customer service and was on hold for 3-4 hours and I only own a government funded phone so by the time my call was answered we was talking about all i had to do and i was asking why is my card deactivated then my minutes ran out so i had to go to my neighbors home to use their landline phone and was on hold again for 3hours or more just to go through the same thing. I have faxed everything they asked for and still my funds are not available. The state says that they don't have any idea of what is going on with US Bank .They know nothing of any investigations or freezes on our cards. So what is next is the question that we all would like to know.
oaktree Send email
 
Sep 24, 2020

relia card

I faxed over all the documents they asked for ands even went to a U.S. bank and did it! They still have my card blocked and me and kids are going to a shelter tonight because i have not one cent to my name because of this card! they should be very ashamed to do honest ppl like this!
Bfinch1212 Send email
 
Sep 22, 2020

My accounts been frozen for thirteenndays

My account was frozen why I have no idea I submitted documentation of my ID via fax they claim they never received it after six business days of no contact and letting me know that they didn’t receive it so I resubmitted it again I have three children and due to the Covid I have been unemployed unable to work and provide for my family right now so I rely on my unemployment which is put onto my US Bank reliacard it is now been 13 days they received my information guaranteed on Friday and it shows that they can see that it was uploaded yet they still have yet to unfreeze my account telling me that I’d still have to wait five business days so it takes me to Friday so if and when it is on frozen on Friday that would be nearly 17 days with no income because U.S. Bank reliacard Are assholes I’m not even gonna mention the shitty customer service and how they disregard tearing the customer fairly I spoke to numerous representatives and out of about nine or 10 of them I maybe can say one was helpful and delightful on the phone getting shitty with me because I have no income right now to feed my children and I’m calling about the status of my card
asstastic187 Send email
 
Sep 19, 2020

Reliacard card locked

Us bankreliacard locked my account I faxed all my documents and was told 10 to 15 days and then I start getting automated calls to use the website document upload. And then they call 3 more times to upload the same documents and no one can give me answers and still no resolution and my account is still locked
I will be filling charges against us bank and usbankreliacard for lying to customers and
Making my family homeless I hope your real proud of yourselfs
jimpmarino20 Send email
 
Sep 19, 2020

Bank Transfer

Huntington bank transfer from card on 8/31/20 never went thru- it had all correct information submitted. I called many times and got nowhere. Over 2 weeks have passed and still no results. How do you dispute or examine a transfer?? The bank never got it.
where did the money go?
Fukrelicard Send email
 
Sep 19, 2020

Us Reliacard unemployment

I had $600 of fraudulent charges on my RELIACARD . I've been on hold no less than an hour everytime I call & been hung up , disconnected & only spoke to 2 nice customer service people. Rude unsympathetic people & nobody knows anything! Haven't gotten my money back yet and I get lied to and they wont issue new card or reactivate my card even after sending W-2, SS card & driver's license so they can see it's me! I have thousands of $'s adding up and I NEED TO PAY MY BILLS!!!! Its like there holding MY MONEY HOSTAGE!!! I AM THE VICTIM HERE, AND BEING TREATED LIKE A FRIGGEN CRIMINAL! I talk to supervisors and they cant tell me why or who to talk to!! I'm stuck here with no money! I'm filing for my unemployment benefits but I cant get to it! Wtf is going on!!! I've filed complaints with the news station, state rep, attorney general, CFPB and FTC. ThIS IS FRIGGEN DISGRACEFUL! RELIACARD, US BANK, CARDHOLDER SERVICES.... YOU'RE ### WTH PEOPLE'S LIVES!!!! GET IT TOGETHER!!!! I email my info everyday & still no notifications of wtf is going on or what I need to do to reactivate my damn card so I can pay the bills!
Donnadye01 Send email
 
Sep 18, 2020

Dakota McCune

I lost my card. Now I can’t talk to anyone without my card number. Duh! The card has the number on it so I don’t have it. Spent 2 hours on hold. I faxed info to verify who I am and got a robo call telling me they need more info. Just go onto the usbank website. I can’t because I don’t know the card number. These are my unemployment benefits and now I can’t access the money!
S0510976 Send email
 
Sep 13, 2020

Frozen accoun

I have been using reliacard for 5 months now. I have my unemployment benefits loaded onto it every two weeks. Everything has been great until now. I checked my balance on September 3rd after that i went to get gas and my card was declined. I called customer service and was told my card was sent to the fraud department. When i questioned her as to why it was flagged for fraud she said there were no notes on the account that showed specifics. That was the point i started to think something was a little fishy. My card was canceled and i was told to fax a copy of my license. I did that immediately after i hung up. 3 days of calling and waiting for hours to talk to someone later my fax had still not been recieved. I happened to be on the website and found a link to upload documents online. I submitted it again and this time it was recieved. I was told to wait 5 business days for the status to change and then if i have to get a card mailed i will have to wait 7 to 10 business days. So this whome ordeal will take an entire month to be resolved. This is the only income i have now. I had to collect unemployment because my sons school is closed down and he does virtual learning and i cannot afford a fulltime babysitter at the moment. So i rely on this money to pay bills and feed my son. Needless to say it has been a rough two weeks and i have two more hard weeks to get through. What bothers me is that there is no way to get ahold of this so called "offline" team to ask for specific questions. There is absolutely no way to get access to your money. I asked if i could cancel my card and transfer the funds to my REAL bank account but was informed that i would have to wait until i get the new card in the mail just so i could cancel that one and have my funds transferred. So essentially they are holding my money ransom for as long as they like without having to give me a reason as to why they are doing it in the first place. With the amount of similar complaints on here it wouldn't surprise me if they are taking all the money and putting it into an account somewhere to gain a little interest off of it under the guise of a fraudulent investigation . There is a reason it is called reliacard. You can Rely on the fact that it will take being on hold for 16 hours to get ahold of somone that will give you the same scripted speech the last one gave you. You can Rely on the fact that it will take a month to conduct a fraudulent investigation. You can Rely on the fact that your money is their at all times and there is not a damn thing you can do about it. As soon as i get my new card i am withdrawing every last red cent and canceling my account.
Stonecrazy Send email
 
Sep 11, 2020

Relia Card

I don't know what in the unprofessional hell is going on with U S Bank Relia card customer service! I have been trying to get a replacement card since August 17th! Today is September 11th! I've held on the phone 3 separate times for an HOUR each time! Only to have them keep telling my card is coming soon! I asked the 3rd person helping me if they are answering phones from home because of the unprofessional attitude and background! Dude was obviously in the background doing something else, and constantly asking me the same shit over and over! I'm so annoyed!
sammie Send email
 
Sep 11, 2020

Card account deactivated

I was getting my payments no problem then my account was suspended because the state/reliacard? all of the sudden needed me to fax reliacard NOT PAUC but the bank my dl ss card and w2 as well as # of my card Which I did They never acknowledged receiving fax I had to call and inquire which they say they did receive BUT STILL my account is deactivated
I understand the fraud I read the news accounts BUT WHEN A REAL citizen complies with everything asked of themWHY IS THE CITIZEN still punished
nothanks23 Send email
 
Sep 8, 2020

Frozen Card

I transfer money from the Relicard to my bank twice a month. Once for mortgage payment and once for bill payments. Been doing this for months. Now card is frozen by US Bank. Called and waited on hold for 3 hours. Had to fax my information and was told 10 to 14 days for a decision to unfreeze my card!

How in the world does it take 10 days for a verification? Bills are due and customer service is no help. Seems if you are using your money US bank will freeze your card.
yarmada Send email
 
Sep 6, 2020

No assistance

For two months in a row I have not been able to access and transfer my money to my bank. Twice I have tried to transfer money and within 24 hours my money has been returned to my reliacard. Nobody can answer my questions or tell me why I can access my cash. They have had me upload personal info to identify myself and said they would call and never did. I am struggling to buy food and cannot get my money..I called US Bank and they informed me that they have nothing to do with Reliacard and that they only hold the money. There is nobody to help and I am lost.
Cynblount Send email
 
Sep 6, 2020

Fraudulent Purchase/Charge on Account

I went online today, September 5, 2020 to check my balance and realized there was a POS purchase on there for $657 taken out of my account at 1:08 am on September 5, 2020. I was not awake at 1:08 am to be making any purchase. I DID NOT make this purchase.
I called ReliaCard and got thru to customer service within 30 minutes. She said they would need to cancel my card and send me a new one and I would need to be transferred to the fraud department to report the fraudulent charge. She transferred me 3 hours ago and I am still on hold. I don't want to hang up but his is ridiculous.
I should not have to be transferred anywhere, the customer service agent should have been able to take care of the charge while I had her on the phone.
I tried calling back using my husband's phone, since I'm still on hold with my phone, and you can't even get thru the automated system because she cancelled the card so now it does not recognize the number or me.....uggghhhhhhhhh
I looked online and there isn't even an email or any other way to contact them, you have to call this number.
I don't know about you but to me $657 is alot of money. This was just about all the money I had in my account to live on and now the little bit that was left on the card, I cannot get until I receive the replacement card in the mail.
So tell me what is a person to do if you cannot get thru when you call and you can't access what money the scammers didn't get????
Trac Haller Send email
 
Sep 5, 2020

Card frozen

My card has been locked due to an attempt to transfer money to my bank account Unfortunately I tried to transfer an amount above the limits this card service allows. So I transferred a lower amount and it seemed to go thru. It didn’t !!! So I called to see what is happening and was told the fraud dept locked card. I was instructed to send proof of identity which I did. I asked for confirmation of received paper, I have yet to hear a word. So I called again today after I tried to use my ( MY ) account to purchase groceries.
Purchase declined. I tried again .... declined
Now embarrassed, I tried to call, on hold for over an hour

Listen, these are my funds that us Bank puts limits on and lockes funds up without even notifying me!!! Totally unacceptable!!!

Now I called today and was told 10-15 business days until investigation is completed. Again unacceptable
I never received any communication from us Bank that you locked my card, not even to see if I tried to do the transaction

This is so bad !

I want it resolved immediately!

Traci Haller
1018 Elizabeth Ave
Laureldale pa 19605
4843002604
[email protected]

There is all my information
I want a call to resolve this immediately

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