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US Bank reliacard

United States

Consumer complaints and reviews about US Bank reliacard

ImNotHappy Send email
 
Jul 2, 2020

reliaCard

I gave pa treasury my account info and they chose to mail checks anyhow. Then about 4 weeks ago I started receiving letters about ReliaCard instead of checks. Eventually they told me by letter they would mail a card. They never did. This is a scam
SMECG Send email
 
Jul 1, 2020

Beware.... US Bank Relicard

US BANK and Reliacard…. What an ordeal this has been and thought I would share. PA Unemployment started putting everything on to these Reliacard… Promised I would have my card by June 29th…. Starting June 25th I waited through over 700 callers in front of me and actually spoke to a person. Told this time my card was mailed verified address and mailed to an old address that I moved from in mid 2018. Sent fax providing my address, identity and all…. Actually sent fax twice June 25th to make sure it was received. Called again (waited an hour) to verify they received and told it takes 4 hours for someone to look at fax! Sent fax again to be positive. June 26th called told I am sending it to wrong fax number gave me the new number, when I asked for date card was mailed (thinking I’d run to old post office) told mailed to me in February 2017, I never activated so assumed I didn’t needed a card. Back and forth through at least 9 calls (each on hold for over an hour) left 4 messages for a supervisor to call me back and 8 faxes and I somewhat insisted she call fax department while I was on the phone to verify they received my fax(s). I faxed 11 pages….my unemployment dashboard with correct info, checks unemployment mailed to me (right address) voter registration card, bank account, ERIE insurance bill ALL with correct address, driver’s license, court order changing my name back to my maiden name…. All of this not enough to get things straightened out, they would still not help me and get me a card so I could have the $1,000’s they held hostage. First fax I sent was on June 25th talked to them on June 29th and told it’s my fault for not waiting 4 HOURS, I waited 5 days and that is not more than 4 hours on their clock? Also my fault because I did not write the card number, of the card I never received, on my faxes. Also my fault for not changing my address on their APP that requires you put in your card number to enroll. Not until I threatened to call my State Legislatures did anyone help me. They now say they mailed me a new card and are charging me $15.00 for a replacement card because they were too inept in their job to send me one and simple correct my information unemployment provided them with. Moral of the story….Expecting a card? Don’t wait call them today, be a pain, threaten them with your State Representative today DON’T WAIT!!! THIS COMPANY SHOULD NOT HAVE UNEMPLOYMENT CONTRACT…they are a JOKE and will hold your money hostage too. Best wishes to anyone dealing with this company.
nittakc Send email
 
Jun 30, 2020

fake account fraud alert

I received a relia card in the mail today,and also a letter verifying an address change. I did not apply for a card. I did not apply for unemployment either. This is a fraud.

My name is Katharine Nitta the card sent was4912880210452508 DO NOT ACTIVATE!!! Please call me immediately 9497355044
charlespitts Send email
 
Jun 25, 2020

Unable to activate card

Applied for unemployment with state of Colorado, indicated preference for direct deposit, received USBank Reliacard instead. When I tried to activate card, website would not accept final "enter". Now website says I have already activated card, but never bothered to send temporary PIN number. Trying to call customer service is a non - starter, as noted in complaints above. Is this whole thing, in essence, some type of fraud??
Redshoe Send email
 
Jun 23, 2020

Usbankreliacard

All I want to do is activate a new card. I was informed that I have a balance from several years ago when I did have an active account. On paper, I have a balance. The phone system says zero balance. So, is this a screwup, or is company deliberately sending bogus cards to stay in business? Cannot get thru phone system or online to active card, or to find out if I even have the right balance on so-called account. And, after calling different numbers listed and punching random numbers thru auto system, I had a live rep. Poor connection, and I got cut off after giving last 4 digits of card no. Is all this a joke? I want answers.
Michael789 Send email
 
Jun 13, 2020

usbank does not work

got card in mail tried using it , then called number on back of card it said I have $0 in my account. I did activate card , I can't get anyone to explain what is going on.
caitichromatic Send email
 
May 30, 2020

Card keeps Getting decline and I keep getting hung up on!!!!!

I am absolutely fuming right now. WHY can't i make purchases on my debit card? i wait on hold for over an hour, was told to call back in an hour due to their systems being down and was told, very rudely, that it wasnt her fault. Like, okay i never said it was.. Every single time ive tried calling back, i get hung up on. No matter if i wait 5 minutes, 10, 50 minutes... Is your support team just hanging up on the hold lines? Like what is going on?
CaptainKirk Send email
 
May 23, 2020

Reliacard not received

Have 3 weeks worth of unemployment deposited to a Reliacard that I have not received. Have tried and tried all routes to get a live person to talk to about this issue and get stonewalled at every turn...
Please resolve this...
thanks

303.807.9824
MACIE Send email
 
May 13, 2020

RELIACARD

The OCSE told me I was issued a reliacard back in 2015. I was totally unaware of that. There is money loaded on a card for my child support that I have no access to. I never got a card in the mail so I don't have card numbers to enter into the website. I have called and sat on hold for days, hours, and nothing. Just need to get in touch with customer service rep to have it changed to direct deposit. Please help!

email- [email protected]
bsmith25306 Send email
 
May 12, 2020

never recieved my card

hello I have not received my card yet I have been trying to call but they put me on hold for 2hrs or so and then they hang up on me I need someone to plz get back in touch with me as to I can still not get a hold of anyone as of now I been on hold for 1 hr and 16 minutes and this is everytime I call u can email me back @ [email protected] this is getting to be a bit much when I applied on march 17th 2020
Lovewise17 Send email
 
May 11, 2020

Reliacard/ PIN Never received in Colorado

I have been waiting for five weeks for my ReliaCard to come in the mail with my first two weeks plus $600 bonus for each week attached to it. There is no way to contact unemployment or US bank other than a phone number for reliacard. The connection is bad and I have been on the phone for hours and hours trying to get through to somebody to track my original card Or even to report it lost or stolen so I can have a replacement sent out original I never received. I cannot believe there’s not even an email or a text or any alternative to getting through to somebody on the phone which is impossible. I know that US Bank is a terrible thing and wished that I had set up direct deposit from the get go. I am very angry frustrated and disappointed That it is this hard to get my mind that I desperately need! Please email me at [email protected] ASAP!
Lovewise17 Send email
 
May 11, 2020

### US BANK

I have been waiting for five weeks for my ReliaCard to come in the mail with my first two weeks plus $600 bonus for each week attached to it. There is no way to contact unemployment or US bank other than a phone number for reliacard. The connection is bad and I have been on the phone for hours and hours trying to get through to somebody to track my original card Or even to report it lost or stolen so I can have a replacement sent out original I never received. I cannot believe there’s not even an email or a text or any alternative to getting through to somebody on the phone which is impossible. I know that US Bank is a terrible thing and wished that I had set up direct deposit from the get go. I am very angry frustrated and disappointed That it is this hard to get my mind that I desperately need! Please email me at [email protected] ASAP!
Shitheads Send email
 
May 7, 2020

Reliacard

NO CARD. Waiting and waiting. Unemployment is already on a card not has not been sent. Customers Service does not answer no matter when called. Calling day and night no answer. Class action lawsuit!
Stevemill Send email
 
May 6, 2020

No Card. unable to reach customer service

Never received a reliacard. was un aware almost 3 months of unemployment payments were going to the card instead of direct deposit. Can not reach customer service. 4hours of being on hold everyday and there is no other way to contact them. Over 5k on a debit card that I have no access to. This is happening to a lot of people. Class Action Lawsuit?
Stevemill Send email
 
May 6, 2020

No Card. unable to reach customer service

I have over $5,000 from unemployment compensation that I cannot receive because its on a debit card that I never received in the mail and it is impossible to reach customer service to request a card. There is no one to email. Only 1 phone number to call. I have been on hold for over 4 hours now. That does not include all the other days ive been on hold. Wondering if anyone else has reached a customer service rep. Class action lawsuit?
magrham Send email
 
May 5, 2020

lock out

tried to get a hold of someone on phone, no result, how can I get unlock.
Zac Ciabattoni Send email
 
May 4, 2020

Money Transfer Issue

Waiting on hold to get a simple issue resolved! What the heck is going on! I have bills to pay and you're going to leave me on hold for six hours?

"Thank you for holding, please wait and a specialist will assit you momentarily..."

^All I've been hearing since 5:30a this morning.

Will someone please help me get in touch with them?!
This is ridiculous.
joyschance Send email
 
May 4, 2020

US BANK ReliaCard

For the past month, I have been trying to contact US BANK ReliaCard Customer Service to report my debit card stolen and have been unsuccessful and very frustrated. I have money that I need and can not access! This is ridiculous and I hope this will be resolved for everyone soon.
ADAMS1655 Send email
 
May 4, 2020

Locked out of my account

I received a debit card and tried to register it, but system timed out on me and booted me out. That was a couple of weeks ago. There us about $3,000 dollars on the account but I cannot access it. Can someone please unlock this account or sent me a new card.

Many thanks!
Ph: 504-208-0376
DOB: 2/17/1957
Last 4 SS# 1655

Acct# 5291880202699304
Kwubb Send email
 
May 1, 2020

Poor poor poor customer service

It’s a shame we are having to deal with the fact majority of us can no longer work some of us are almost out on the streets how dare you all put unemployment and child support through the same company your home workers are looking At us call all day and night laughing at us as we struggle to make ends meet it’s truly unfair that we can’t get any assistance we have been given
Theses bullshit ass Relia cards through a bank (US BANK) THAT CANT EVEN HELP AND YOUR HOME WORKERS ARE REFUSING TO HELP THE COMMENTS ARE RIDICULOUS THIS IS WRONG AT SO MANY LEVELS WHAT IF IT WERE YOU GUYS WHERE WE ARE YALL PROLLY COULDNT WALK A MILE ANSWER THA FREAKING PHONES OR EMAILS
kgdolphinlvr Send email
 
Apr 30, 2020

Unable to reach customer service

I have called for 3-4 days all hours in the evening, morning.....12midnight, 2am and hold for an hour to 2 hours and no one ever picks up. You call to ask for assistance to unlock your online account and it sends you to la-la land where no one picks up. I called the US bank and they were friendly, tried to help but in the end told me that I had to call the number on the back of the card.

I have had no issues getting my money loaded, but when need assistance it is non-existent ....

Is there someone or another way to reach out for some service??
Heather Fields Send email
 
Apr 30, 2020

Unemployment bank card

So, I did not give unemployment my bank info (I dont have a bank) nor did they ask and I did not sign up for a pay card. So my guess I was automatically enrolled for the relia card... Somehow I entered an option on the phone that told me the balance on a card I DO NOT HAVE, which is $1,956.00... I'm cold, tired and hungry!! Like many people, ( I think) I have been sleeping and living in my car! Has anybody talked to a live person?? Has anybody got their card?? Please call or text me with any information please! I'm creeping up on 50 years old, too old to be sleeping in my car at a rest stop! I've had a job since I was 12 years old and getting screwed now that I need help... But the crack head bitch next door with 5 kids and has never worked a day in her life is getting unemployment, food stamps and a medical card?? The bvb good old USA...
Thank You for your time and please call me with any answers!
Heather 513-904-2713
jimmyduran Send email
 
Apr 30, 2020

no card yet

a month and a half still no card there going to throw me out on the streets just thought I would let you know
Tarapurple111 Send email
 
Apr 30, 2020

Declining Card

My card is declining every tome I try to use it. Wether it’s to get cash or buy something. I’ve been on hold for 3 hours now with the ReliaCard people. I can’t get ahold of anyone or use any of my money. I have past due accounts now because of this issue. I don’t know what to do.
Tarapurple111 Send email
 
Apr 30, 2020

Declining

All my money is on my card and every time I try to use it declines. I’ve been on hold for 3 hours with the company and can’t get ahold of anyone. Can’t but anything or get cash out. This is all the money I have and I have past due accounts. I need help getting my card working again.

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