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US Bank reliacard

United States

Consumer complaints and reviews about US Bank reliacard

wwaller49 Send email
 
Sep 5, 2020

Transfer of funds

submitted a transfer on 8/29/20 as of today money has not reached my account.9/4/20 money out of my account. You can not reach anyone. I am mailing my info Tue.
[email protected] Send email
 
Aug 31, 2020

no answers

people are not availblle to help you,,or any one I cant get help to change my password,, or get help someone to put back my security questions,,, this really sucks, you cant thousands of people with this card mess ,,you all rot what you do and dont care about people how they are suffering,, God will just you all. you can spend 4 hours waiting with no results.
TaiCur3 Send email
 
Aug 29, 2020

Customer Service

Customer service representatives were beyond unhelpful. They talk to you as if their reading from a script and can’t give feedback uniquely to your account and needs. Just received my 3rd third that they keep making inactive after I activate it and can’t explain why, I have paid for expedited shipping and still can not use my card and they take the money out my account directly. No empathy towards your time or needs. My representative today sounded high.
ramseyr77 Send email
 
Aug 22, 2020

Us bank reliacatd

My usbankreliacard has a hold put on it the beginning of August. It has been an absolute mess trying to speak with someone about what I need to do because Everytime I call they either say there is no hold on my card or I need to speak with a supervisor. Still haven't talked to one and apparently I didn't need to because they tell me I need to fax my info no prob did that and waited 4 days and called back only to be told I have to do it again this time different fax number this time. I have been laughed at and hung up on. I dread having to call back but I must I'm still behind in rent and bills. This is so confusing and frustrated they don't care and I don't know what else to do to get some type of results. Rent is coming again and I don't have it and I'm don't want to be homeless.
eeeb0917 Send email
 
Aug 22, 2020

Mo Customer Service

Someone hacked my account and withdrew over $1000 from my account. I called while it was still pending, and was told I could not appeal until it posted. Plus there were another charge I had to talk to them about. So far, I have been on the phone, on hold, for over 2 hours.
dpriest1966 Send email
 
Aug 21, 2020

Still have not received replacement card

I reported a lost child support card and it has been almost 2 months and still no replacement cards. I can not get through to card holder service to see why I have not received my replacement card. No way to access my money. This is unacceptable and something needs to be done. I just want to transfer my funds to my own bank account and do away with US bank reliacard altogether. Horrible service!
Toddmax Send email
 
Aug 19, 2020

Customer service

Been calling for a week I haven’t talk to a live person yet
aldrisang Send email
 
Aug 18, 2020

Useless Lost/Stolen Card Department

I've been trying to get a replacement card sent for over a month. The Lost/Stolen Card Department (accessed by pressing 0 from the main #'s menu) supposedly reports lost cards to Cardholder Services, and I had reported my card lost twice (they somehow didn't do the first time correctly) to that department. Only today after waiting an hour and a half on hold to speak to Cardholder Services itself did I find that not one word about my lost card had made it to them from the lost-card department. There is some kind of deep and unsettling break-down in communication with ReliaCard's departments, and this is a profound failure during a pandemic!
ssylvia Send email
 
Aug 15, 2020

Amegy Bank ATM

I went to the ATM to get 800. the did not disputeit say transaction declined .tranaction number 2590 the money but it was taken off my card i call customer service and was told that the will be back on my card in 10days still no money retruned card ending in 8249 time 8;08 date 8/03/2020
7221ogolly Send email
 
Aug 8, 2020

no answer from us bank rlia card

Fraudulent charges on my reliacard that I saw on my account within a couple of hours that were pending. I got on website and canceled card and now have been on phone waiting for a "specialist" to answer. to tell about the fraudulent charges. Read all the above complaints of the same thing and am literally scared that the bank will never answer now. And that i will never receive a new card with my money on it. This is the US BANK THAT ISSUES RELIACARD FOR UNEMPLOYMENT.
krislmart Send email
 
Jul 29, 2020

US Bank Reliacard

Why have I been sent 2 different reliacards within 3 days of each other????
Activated the first one - NO FUNDS despite many weeks of transactions listed on PUA site
Can't activate the second one.
On hold for 2 hours trying to reach bank
Davejae12 Send email
 
Jul 28, 2020

Relia bank Card

I filed for PUA benefits on July 1, 2020 and I am yet to receive my debit card. I have been calling and have been on hold for 2hours and 20 minutes. I have yet to speak to a Customer Representative about this matter. Are debit cards on a stand still? Even if someone told me that it was, it would be helpful to communicate this through mail. Leaving me or anyone in the dark is very unprofessional.
RebeccaSimpson Send email
 
Jul 26, 2020

STILL WAITING

Our card was compromised and we had to cancel it on July 14th. It is now July 25th and we STILL HAVE NOT GOTTEN OUR NEW CARD!!!! This is unacceptable! This card is our unemployment and we will be 3 weeks without any access to our funds! We have 4 kids to feed! We have massive bills piling up thanks to Covid and my Husband being laid off! I am so angry with the incompetence of this company!
Still job searching diligently but kind of hard when we dont have any fuel for our vehicle!!!
Zee816 Send email
 
Jul 26, 2020

Terrible process

I called three weeks ago to update my address and request a replacement card after I received a statement indicating that a payment had recently been sent to the card that I have not used or had in many years. After holding for 2 hours, I finally get a rep on the line, give her the new address about 4 or 4 times, even spelling it phonetically and was told to call back in 5 business days to request a replacement card. Called back, on hold for 3 hours, get a rep who informs me that the first rep spelled the address wrong and didn’t include the apartment number. So I go through the process with the 2nd rep as far as updating the address correctly and is told again to call back in 5 business days to request a replacement card. Call back and after holding for another 3 hours, and several call drops, someone gets in the line to tell me that they aren’t able to access accounts. I call back the next day, on hold for another 3 hours before I gave up. Called back 2 hours later, on hold for over an hour then get a rep on who tells me that although the last rep updated the address correctly, they have to send a “ticket” to their Offline Dept. to actually update the address on the account for a new card to be sent to me and the Offline Dept. hadn’t gotten to updating my account yet. So as of now, I’ve spent a total of 11 days, 11 1/2 hours just trying to update my address so I can get a replacement card and still have to call back with no ETA of when the Offline Dept will get around to updating my account. This is the most INEFFICIENT PROCESS I’ve ever encountered. The fact that someone has to wait hours on hold to speak to a rep WHO CANT EVEN COMPLETE THE REQUESTED PROCESS IS THE MOST RIDICULOUS THING IVE EVER HEARD OF. One would think that with call volumes so high, and other depts being so backed up, that someone in upper management would say, “ well how about we allow our reps to complete things like address updates while they have the customer, ( who has waited on hold for 2-3 hours) on the line, and ship the replacement card out so ( and try this one on for size) the customer won’t have to call back”. It’ll take 2 mins and done. FIRST CALL RESOLUTION! WHAT A CONCEPT!! Maybe, just maybe, part of the high call volume is due to customers having to call back multiple times for the same thing! So now over the course of I don’t know how many days, I’m going to have to call daily, wait on hold for multiple hours, just to find out if the Offline team has finally gotten around to updating my address and PRAY that’s it’s actually updated correctly or I’m right back at the beginning of the process, so I can get a card to be able to use MY money that’s on that card, because ( insert sarcasm), I don’t have anything else to do with my life except call ReliaCard Customer Service multiple times a week and hold on for multiple hours so someone can complete a 2 min process.

Bright side ( because I’m a bright side kind of person) at least the reps I spoke to were professional. The very first rep I spoke to was a little dingy and has probably contributed to this mess by not updating my info correctly the first time, but she was nice and the last 2 guys I spoke too were good and did their best at explaining what went wrong, apologizing and telling me what the next step is. The last guy kinda caught my frustration over this 11 days, 11 1/2 hours and counting matter but he remained professional.
FOTA Send email
 
Jul 25, 2020

Retracting complaint

I left a negative review (under FOTA) on July 24, 2020 for US Bank's ReliaCard because I was not able to use it.
Today I was able to and all now seems well. So I went back here hoping there was a way to take down my negative review or at least edit it, but there is not. I am therefore posting this here as a means to retract my negative review of them. I want to be fair.
FOTA Send email
 
Jul 24, 2020

Reliacard UNRELIABLE!

Good Grief! Who slept with whom to get the deal from our PA govt. to now put all funding on these completely unreliable cards instead of mailing out checks or doing direct deposits like they used to??? I realize PA took this step to avoid consumer fraud, but now PA is being defrauded by the worthless Reliacard company. Someone's getting a kick back, anyway!
This unreliable card says I have a nice-sized balance on it, but it doesn't work. I tried to make a purchase by phone today and the card was declined. Then later I tried purchasing groceries at the store and pin did not work.
Called customer service and there was a one hr. wait. Girl who eventually answered was friendly enough, but without seeing her, she sounded like a bubblegum chewing highschooler on the other end and not very informed about how the card works.
C'mon PA.,you are being scammed by this worthless company.
eunice50 Send email
 
Jul 23, 2020

REliaCard keeps Declining

I received my card and it keeps declining no matter what I do. I go the Allpoints or Moneypass ATMS and still nothing. I used it once after that I keep getting denials. I tried to make a purchase and declined. My friend used her card and I can't even take money out to give her money back, What is going on with this card? Where can we go for help. You can't even go to a bank to take the money out. All of my bills are due? Please let us know where we can go for help?
Hydratedjesus11 Send email
 
Jul 23, 2020

Joke

what do I say?

They literally are incompetent at everything.

1. Customer service does not work. Each call is at least an hour and if you don't have a card or if you're replacing a card, your options to reach a live agent "specialist" are gone. Not joking. Try it yourself. Terrible automated AI that responds to 3 orders.

2. The ACTUAL card does not work. For the last couple months I have been transferring the funds from reliacard directly to my netspend card. Usually only takes 20 hours and I just got a new card because the transfer business was getting tedious, BUT NOW I REMEMBER WHY I LOST THE CARD IN THE FIRST PLACE. If yoh have 2 transactions declined, your card will be locked and no notification on your phone or their app will tell you about it. You just have to try out the card and have it fail. Hopefully not in a bad spot...although they usually are. I had 3k on the card and I literally spent 8-9 hours between 3 calls talking to hack "specialist" after hack tell me my card should work and it never did. They do hold your money. I really wouldn't be surprised if they're doing shady stuff with held funds and I'm not a conspiracy guy.

3. The app is pointless. It has 3 functions. Woopie. What's the use?

4. How did they get the contract for this? Who's getting a kickback/returning a favor? Clearly this company was not chosen because of their efficiency. They literally all suck. Every employee sucks.
Robbrown Send email
 
Jul 12, 2020

Card frozen, no customer service

Card was locked 2 months ago and ive ried tried sporadically to call customer service and been on hold for hours at a time. Now im hungry, really need the money that is srill on the card, and still no answer from customer service.
[email protected] Send email
 
Jul 11, 2020

My Reiacard/Customer services

my UE money was going to reliacard and I thought they would have been sending me a new card, once I got in touch with customer service they tell me the money went to a old card from 6-7 yrs ago and now I have to wait for a new card , but I had to call back after a week and come to find out the first person didn't sent it so now waiting again for a card it has been over 2 weeks and I haven received it yet after 3 UE payments went on there so cant pay my bills and they don't even give a up date on your delivery. So now I found my old card so trying to contact them to see if they can change the money back to my old card so we need to eat
Era Merkl Send email
 
Jul 9, 2020

Poor Customer Service

Unbelievable negligence and irresponsibility on behalf of US Bank
amarshall84 Send email
 
Jul 9, 2020

### customer service

I called Monday and spoke with a live person to have a new card issued was told they would expedite the card informed them of my new address was told everything was changed and taken care of sat all day today waiting for my card it never showed called back to find out they never changed my address and my card was UPS’d to my old address where I no longer live and I am the only one that can sign for it. So now I have to go sit at my old address and wait for my card to show up. They never gave me a tracking number either. Then was told they aren’t going to waive the fee out of inconvenience. This place is a joke and unemployment needs to rethink whom that bank with!!!!
amarshall84 Send email
 
Jul 9, 2020

Customer service

Spoke with customer service on Monday was told they would expedite my card gave them my new address told me they changed it. Sat all day waiting for my card to come to find out they sent it to my old address anyways and now I have to go sit at some random persons house waiting for my card tomorrow this is straight bullsh*t the customer service is straight rude and told me they are still going to make me pay for the card to be expedited!!!! Unemployment needs to change their banking company cause this is BS!!!!
terecoin Send email
 
Jul 8, 2020

they do not answer their customer service phone

Trying to file a dispute on a fraudulent claim, I've tried multiple times of the day and night, I have reached out to US Bank, they are horrible, I even spoke with their Fraud department and was transferred to Relia Card customer service number LOL LOL LOL...seriously what a mess. As a long time US Bank customer I'm very disappointed that they are treating not only their own customers but also those poor folks that are stuck with the US Bank Reliacard and no one is helping them.
cmyers Send email
 
Jul 7, 2020

Overall US Bank just SUCKS!!!!

So this horrible excuse of a bank keeps denying my transfers from US Bank to Bank of America. I've now been holding for the waste of my time to speak to a "specialist", 3rd try!!! Why the third try? Because after holding for 44 minutes and 31 seconds they hang up, back to back calls. Kind of interesting after wasting 44 minutes of my time TWICE this is how they operate. I should start billing you for WASTING MY TIME!!! By far the ABSOLUTE CRAPPIEST INCOMPETENT SORRY EXCUSE FOR A BANK!!!!

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