package online through Sears. com. Paid $522. 57 and scheduled an appointment for the next day on Friday 3/2/18. I get there, they don't have me scheduled to install my tires and said that I didn't pay for installation, which I had. They wanted to charge me $120+ with an extra $40 for stuff that wasn't even on my original order...

I received an email touting sears promotion offer of now interest on purchase if paid in a 12 month period. I activated this offer and got a new email stating "Reminder, your special financing offer is ready to use" this email was on 3/22/18. I then made a large purchase only because of this promotion...

Purchased appliance insurance from sears. Two weeks later they finaly come to install parts. The workers did an excellent job. After they leave i get a phone call saying I owe $370 . Sears has almost nothing to do with these warranties. A diiferent company handels the calls and they farm it all out to outside contractors...

00! SEARS WAS NO HELP. They wanted to charge us to come out and look at the appliance. I said no thanks as an 8 months old refrigerator should not break down!NEVER EVER WILL I BUY ANOTHER KENMORE PRODECT...

I purchase sears Kenmore Elie bottom freezer refrigerator 5/12/15 for $ 1,500. At first all food was freezing at the shelves. Now everything smell bad odor. It is not from spoiled food. I called several times sears repair. They change temperature from 0/ 37 to 8/46 which is not normal. I called again for bad smell, finally repairman came and said the bad odor is from air ventilator foam which is inside the refrigerator and is sealed with cover...

Sears installation department damaged the new General Electric filler kit and the new General Electric microwave they installed in my home. See the photos below. I also want to file a complaint against Judy the person in charge of the installation departments installers in New Hyde Park, NY...

and microwave from Sears in Maplewood MN. I took delivery on March 9, 2018. It has been a nightmare dealing with Sears since. My refrigerator did not work at all np power, and the stove needed repair also. They took my working refrigerator and left me with the non working Kenmore appliance. I called customer service right away...

doesn't work and Sears will not replace it, per the warranty agreement. I will NEVER buy another product from Sears. Their customer service is by far the worst I've ever experienced...

It is no wonder Sears is on it's last leg...

I'll give Sears a chance to earn my repeat business by issuing a substantial voucher towards the purchase of a new washer or I'll take my business elsewhere...

We have a Sears Elite Refrigerator with a broken compressor (parts under warranty) & it is a very well known LG parts issue. Called Sears 5. 07. 18 to report failure, many issues since then, current appointment to repair is 7. 12. 18! Over 9 weeks without a fridge, for a part under warranty, and a known part issue...

We have a Sears Elite Refrigerator with a broken compressor (parts under warranty) & it is a very well known LG parts issue. Called Sears 5. 07. 18 to report failure, many issues since then, current appointment to repair is 7. 12. 18! Over 9 weeks without a fridge, for a part under warranty, and a known part issue...

years old! Called Sears and they sent a technician about 2 weeks later to get it diagnosed. Technician said it was the compressor and that we had to pay for labor. Parts were ordered and he came back 11 days later and installed a new compressor. 6 days later, June 21st,2018 it stopped working again!! Called Sears and they will send a technician in 5 days...

I went to Sears the next day to buy mounting brackets- they did not have them in stock- had to wait 5 days and drive 20 miles to get them. Called to reschedule the installation and haul-away of old washer- and the next available appointment was over a week away (I am leaving country in a week)...

DO NOT USE SEARS DIRECT!!...

Ordered product from Sears Part Direct. Never received. Many calls made. They will escalate. Nothing has been done. Over 50 calls made...

How can Sears sell a Kenmore refrigerator that is not a Kenmore? It’s an LG. I thought i bought a Kenmore which was the name I trusted. Same story though. Bad Compressor. Lost food. Bad service and runaround from Sears. Looking at this complaint board there are many with the same problem. I say a lawsuit is in order...

I was convinced by Sears to buy a 1 year protection agreement for on 6/30/18 for $319. Today, 7/11/18, the technician said that I need a new compressor and dryer again in less than one year after the last compressor was replaced. Eventhough I have a protection agreement and the compressor is under warranty, I still had to pay $178...

FIFTY-THREE days since Sears took possesion of my return per UPS tracking information. I have wasted more than a FULL DAY of my time trying to obtain my rightful refund, being told the same thing after relating all details over the phone or online many, many, many times. I was refunded for one of the four items returned on July 20, 2018-a full FIFTY DAYS after Sears took possession...

yr old) home full of Sears products. We purchased the Kenmore Refrigerator believing Sears was a "safe" reputable company. I am now on the second "72" hour time period in which someone is supposed to call me back. We didn't purchase the extra warranty, believing that the manufactures warranty would cover anything major...

Sears doing customers wrong. Charging me twice just to have someone come to the house to look at fridge. $89 just to look at it. Like wtf. I told them to put it on hold for the labor and parts and will call them back. Not even 48hrs. They freaking told me since I denied the damn service, I have to pay another $89 to have someone come back out and do the same shit again...

sears. com can you please help me to get an earlier appointment possible I can understand if I left my home and missed my appointment. I would have appreciated it if I would have at least gotten a courtesy call so that I could have responded back to my Supervisor and went in to work to get that extra money...

complaint regarding Sears Elgin, SC store. I made a purchase of a Craftsman lawnmower where it had to be repaired and it was still under the service agreement. The lawnmower malfunctions and Sears picked up the lawnmower. I told the salesperson at the Lugoff Elgin, store that the lawnmower was a fire hazard and should not be delivered back to this residence...

unit to a Hometown Sears store and got the correct bagger unit. Since I delivered the incorrect unit Sears owes me $90. 00. I have written 3 letters to the Sears Corporate Complaint Department and called multiple times to only either get no response or the run around (being transferred to multiple employees, some of which don't speak good English!)...

We purchased an LG refrigerator from Sears 6 years ago. We always purchased an extended warranty and have good results with repair until this September. I have been without a refrigerator for over 7 weeks. The repairman has been to our home 3 times, replaced the motherboard twice and the entire fan unit...